PhotoShop Elements 9 Crop Tool is a total failure!

I do a fair amount of work that involves a lot of croping, mainly for animation sequencing. The Crop tool Custom Height and Width settings do NOT WORK.
I usually have a test image of the exact size that I work in. Example: 500 x100 pixels. This converts to 13.23cm x 2.65 cm at 96dpi. When I type these Crop Size requirements into the Crop tool settings box, I get a crop size way outside the size of the image that I want to crop. There is no way to set that size up yourself by using a test image as a template. In fact there is no way to set up custom sizes in the menu at all! I find this to be very upsetting as I have only just purchased this product. This limitation is something that I would expext to find in freeware, but not in a program like PhotoShop Elements 9. I have tried every conceivable way to try to get the Crop Tool to work to a Pre Set size with no success.
Why is it that a graphics program will not allow you to put in a pixel x pixel measurement? That is pure stupidity on the part of the programmers and very poor work on the part of the testing team. No wonder the program itself crashes from time to time. It just stops running - ppffft! I have a state of the art 64 bit system running Win 7 with plenty of RAM and a High end Graphics Card, so I know that my system is not at fault - it's PhotoShop 9. I cannot believe the primative workspace and the lack of the ability to custom predefine tools. All in all I'm extremely unhappy with PE9.
If anyone has had this or similar issues and has found a solution please tell me what it is.

In answer to your remark I will go through the whole process again at a later date and re-post. It does not make any difference to the resultant Crop size whether you input cm or pixels. Here's a point for you though since you mentioned it. Check out the Ruler - does it look like the Crop is anywhere near 500cm x 100cm? Maybe you were so busy trying to find fault that you failed to see the forest for the trees?
I only find fault where it exists - not where it doesn't. As far as Forums go, I am a member of a few Forums and have not had this sort of problem with answers before where the reply posts tend toward trying to pretend a problem doesn't exist or trying to prove fault with the poster. Hmmm.  Again I wonder how many of these reply's are from people with some affiliation with Adobe?
I will finish by saying that just for you I will go through the whole pointless exercise again and make sure that the Pixels are indeed input.
1. Opening File
2. File Open.
3. Resetting Crop Tool.
4. Crop Tool reset and Measurement Boxes clear.
5.First Measurement Input. PLEASE NOTE 500 Pixels Input!
6. Second Measurement Input. PLEASE NOTE 100 Pixels Input!
7. Third Criteria Input. PLEASE NOTE 96dpi Input!
8. All Input Data correct and ready to Crop to preset Width/Height/Dpi restrictions.
9. OH DEAR IT DOESN'T WORK! Again it fails to give me a simple 500x100 pixel at 96dpi Crop Box!
After this reply post you may just get some idea of the frustration I am experiencing. As you can plainly see the Crop Box drawn goes to the very edges of the Image to be Cropped. Can you see the problem now? Maybe I should just go with my friend's suggestions and take a video of the process and post it on YouTube? Then go to my local Consumer Affairs Department! If you can find what I am supposedly doing wrong - please elucidate as I have followed both the prescribed steps in the somewhat Shoddy Online Help and also the suggested remedies posted on the Forum. All to no avail. It just Won't Work!

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