Photoshop Elements 9 disc - activation trouble and program access
This also goes for my Premiere Elements 9 since both it and the Photoshop came in the same package.
I was going through technical issues where the motherboard on my Windows laptop was fried and then replaced, so I installed PSE9 on a temporary computer until I got mine back. During that time the disc got passed around amongst my family, but when my laptop came home I uninstalled the program on all of our computers - after discovering I could no longer access it on mine, and "deactivation" was not an option because the program wouldn't open for me to do it; and, on the rare occasion it did, the area was grayed out - anyway, after all that chaos and string of uninstalling, I finally got around to reinstalling PSE9 and PE9 on my original computer.
The welcome screens will open, but when I try to get into the program I get the "Activation limit has been reached" message. "This serial number has already been activated on 2 computers." Ok, I get that it's been activated more than once, but how do I deactivate something that's been uninstalled??? How do I fix this? Would taking my computer back to factory settings do the trick? I'd like to avoid that if possible, though. Please help. I'm going crazy trying to find an answer. Thank you for your time.
If you're in the US, call the number below, or email adobe for help. If not, you'll find contact information by clicking the Contact Us link at the bottom of this page.
Software activation
866-772-3623
Available 24/7
Similar Messages
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have purchased adobe photoshop elements 13 from amazon and have been unable to find a 24 alpha numeric access code on box or on disc sleeve, need your help
do you have a white box inside the outer box and containing the disc sleeve/disc? In my case, it was on the white box. For Photoshop elements it is all numeric and starts with 1057.
Brian -
I bought Photoshop Elements 12 (box - CD) and threw away the box. I thought the serial number would be on the disc sleeve, but it was not. Now I can´t register the product. Is there something I can do to get the number/code to activate Photoshop Elements? Thank you.
My guess is that you won't be able to do much if you threw away the serial number before using it. The serial number will not have been externally visible on the box though... doing that would make it available for use by anyone who sees the box in any store.
To locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
If you remain unable to locate the serial number you might need to head back to wherever you purchased the product to confirm whether or not you might have thrown out the serial number or if it could even possibly have never been provided.
Beyond that you need to resolve serial number issues with ASdobe Support directly. Here is a link for chat:
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
Downloaded photoshop elements 12, installed ok and activated, started it and splash screen displayed and app launched then shutdown immediately.
Repeat and crashes again. Help it won't start!Solved! Tried everything in the support documents and none of it worked. Massive frustration with Adobe Chat staff who know nothing and just kept telling me to look at the support documents over and over. They also gave me a contact number in Australia that has a recorde d message saying the product is not supported! What is that about?
Finally Anand from Adobe tech support called me (from when I reopened the original support case that gave me the serial number).
Just had to rename folder SLCache in c:\program files(x86) and reaccept the EULA and reactive. Now everything works fine. Way to hard. -
I have been using Elements 12 without a problem for 9 months. Now when I try to open the program, I get an error message "Adobe Photoshop Elements 12 quit unexpectedly" and it will not open at all. What can I do to open the program?
Thank you for responding. Nothing actually worked! After reading the posts online, I called Apple. They indicated they have seen problems with some software after their upgrades. The technician was able to fix the problem on my computer remotely, but I have no clue what he did! But, it was definitely related to their recent upgrade to my computer.
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hi i have half a year ago, adobe photoshop elements 11 serial gedwonloaden and then bought my laptop and had seized a week ago and I had to have my laptop but all programs off adobe photoshop elements 11 and I wanted to resume in download photoshop elements 11 but does not exist more I had to photoshop elements 12 download I have done but accepter my serial code is not that my serial number is not existing database? ?
The download link for photo shop 11 is :
Download Photoshop Elements products | 11, 10
Download and Installation Help
Hope it helps you.
Regards
Rajshree -
Can you load photoshop elements, disc version, on more than one computer?
Can you load photoshop elements, disc version, on more than one computer?
It‘s been part of recent versions, perhaps from PSE8 onward; I‘m not exactly sure. The software activates automatically upon installation. If you ever change computers and already have two activations simply open the Editor on the old machine and on the top menu click help à deactivate
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Photoshop and elements 13
Working in iPhoto
Want to edit image using photoshop elements
Did the following
IPhoto>Preferences>Advanced>Edit Photos: In drop down menu chose in Photoshop Elements
Also control click and chose edit in external editor
Drop down menu edit photos in external program>photoshop Elements
Go to to the image I'm working on --- selected the image, the clicked on edit. When nothing happened I double clicked the image. Still elements didn't open. Then I opened the Elements editor, went back to iphoto and tried the entire process again. the photo still didn't open on Elements 13 for editing.
I have 3 Elements 13 books as well as looked on line--all my references say the exact same thing ---- iPhoto>Preferences>advanced>edit in external program>photoshop Elements
I uninstalled and reinstalled both iPhoto as well as Elements.
I spoke with application technical support. There appears to be nothing wrong with my copy of iPhoto. However there is no support from Adobe. I waited for over 1.5 hours for chat support several days ago, and finally gave up.You are probably choosing the obvious file rather than the correct file as the PSE editor. The actual editor is hidden away inside the Support Files folder. The PSE file at the top level of the PSE folder in Applications is just an alias for the welcome screen and what you're describing is exactly what happens when you choose that. You want this one:
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How do you overcome problems using Photoshop Elements with Win 7 and Eyefinity display?
I have a 3 screen Eyefinity setup on a PC running 64bit Win 7 with 16gb RAM and an AMD Radeon 7950 graphics card and Phenom II x4 processor.
I struggle to get a stable PSE10 to work on this setup.
I bought a combined set of Photoshop and Premier Elements 10 and although installed it always crashed when I saved images with the error message "Adobe Photoshop Elements 10 has stopped working". I recently did a fresh install of Windows 7 and decided I had to solve the Photoshop problem.
I installed Premier 64 bit version from disk 2 and Photoshop Elements from disk 1 and then ran compatability checker. Under compatability settings for Win XP srv pack 3 it starts although with some toolbar errors and top and bottom of screen transparent instead of solid. I can save files worked on but then still get the error when I exit Photoshop Elements.
Has anyone had similar and solved the problem? Tech Support said my s/w was too old and unsupported without a service contract.There should be no need for compatibility mode; pse10 is designed to run on W7. Try making a direct shortcut for the Editor. You can then launch the program directly from the desktop bypassing the welcome screen. This is generally better as the welcome screen leaves background processes running.
Right click anywhere on the desktop and select New >> Shortcut
Then click the browse button and navigate to:
"C:\Program Files(x86)\Adobe\Photoshop Elements 10\PhotoshopElementsEditor.exe"
Then click Next; then click Finish
To launch, try right-clicking on the new desktop icon and choose “Run As Administrator” which often improves stability. -
I bought photoshop elements 12 from dell and they are telling me I have to go through you to download it. I got my password but it doesn't work. What do I do?
you need a serial number, not a password.
with the serial number you can activate your adobe.com/ download to a full version from the trial,
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.4 (win) 5.4 (mac) | 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
I accidentally ended up with two versions of Photoshop Elements in my cart and can't find a way to delete one. Also, I am living in Peru and want to purchase the US version. Will it still download?
Karenl33987234 I am sorry that you are facing difficulty contacting our support team. You should be able to chat with a member of our support team at Contact Customer Care. If this link does not work then I would recommend using a different web browser, smart phone, tablet, or computer to visit the page.
I did review the account which you utilized to post to this public forum but I did not see any orders or Adobe software titles registered. Please make sure to sign in with the Adobe ID/e-mail address tied to the order you are facing difficulties with. -
I purchased photoshop Elements 12, downloaded it and I can't find the icon on my Mac.
I purchased Photoshop Elements 12, downloaded the dmg version, and I cant find the icon on my Mac.
Go to
/Applications/Adobe Photoshop Elements 12/Support Files
and double click on the
Adobe Photoshop Elements Editor.app
then to keep the ps 12 editor icon in the dock so you can start it from there, right click on the pse 12 icon in the dock and under Options, click Keep in Dock -
Can I upgrade our Photoshop elements 11 to 13 and download it to our laptop and desktop computers?
Can I upgrade our Photoshop Elements 11 to 13 and download the upgrade to our desktop and laptop computers?
Hi Lute,
You should be able to do that exactly as Jon said – although for the first time in many years, Adobe's Black Friday deals out for 2014 don't include any specials for Photoshop Elements... It looks like they are focusing more on the CC product line with the offers. -
My purchased download of Photoshop Elements did not work and I have been trying to reach a real person at Adobe. Has anyone ever been able to do that. If so can you tell me how to do that.
Hi vision4success ,
I would like to gather some information regarding your issue, So, please answer the questions below:
What is the exact issue that you are facing?
Do you get any error while installing Photoshop element?
What is the Operating System that you are using?
Since when you are facing this problem. Has it ever worked for you?
What all steps did you try from your end?
If you have any other details regarding the issue that might help us, please feel free to mention that as well.
Waiting for you reply.
Regards,
Sarika -
I have tried to download photoshop elements x 5 times and keep getting message "the file archive part of photoshop is missing...."
You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
Photoshop/Premiere Elements 11: http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l
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