Photoshop Elements 9. Log in.

Enter ID and Password. OK That brings up screen "Your Account." Date of Birth, m, d, year are all items to be clicked. Earliest year is 1943. I need 1928. Whatever I use I get an error. System seems to know 1943 isn't right. I have spent 2+ hours on Chat. Used Adobe revel account to enter correct DoB. But, next time using program I still get Sign In error. An Adobe program should work perfectly for all customers. I should not have to try work arounds.

You can continue using PSE9 without Adobe ID and Password. Just ignore Sign in on the Welcome Screen.
When you at Welcome screen of Photoshop Elements, click on Organize button to open Organizer of Elements - a powerful tool that helps you locate files and keeps your photos arranged and organized.
Click on Edit button to open Editor of Elements - a tool to edit/modify images.

Similar Messages

Silent install of Photoshop Elements 10 via SCCM fails

Hi all, hoping someone can help. I'm trying to push out deployment of Adobe Photoshop Elements 10 via SCCM. From Adobe's site I found details on adding an XML file to preconfigure various default settings and perform a silent install. I can push out
the package to my test PC's cache folder no problem, but the advertisement fails with "Failed (bad environment)" message ID 10003. The system cannot find the file specified."
However, I can install the program manually, running the same code from the command line. So, on my test PC, if I go to c:\windows\system32\cache\(package) from the command line, I can type the following "start /wait Setup.exe /UL1033 /V"SERIALNUMBER=xxxx-xxxx-xxxx-xxxx-xxxx-xxxx"
(as per Adobe's instructions) and Photoshop Elements 10 will silently install just fine.
I've read elsewhere that SCCM can have issues with server paths and making use of the %~dp0 variable but I'm unsure if that applies here. In SCCM, in the program properties for PE10, the drive mode is set to "Runs with UNC name." I tried changing to 'requires
drive letter" but it still failed. I'm guessing I'm dealing with some sort of environment issue but I'm stuck as to how to fix. Any suggestions?
Thanks in advance,
Sir_Timbit

I used "start /wait" as that was what was listed on Adobe's silent install instructions at http://helpx.adobe.com/photoshop-elements/kb/silent-install-instructions-photoshop-elements-1.html
Again, it installs fine manually, *if* I point a command prompt to c:\windows\system32\ccm\cache\(cache folder)\ and run the start /wait setup.exe line below. But through SCCM, the advertisement report shows:
Message ID:10003. Failed (bad environment)
An error occurred while preparing to run the program for advertisement "ABC20074" ("ABC00041" - "Install Photoshop Elements 10"). The operating system reported error -2147024894: The system cannot find the file specified. Additional program properties: Command
line: start /wait Setup.exe /UL1033 /V"SERIALNUMBER=xxxx-xxxx-xxxx-xxxx-xxxx-xxxx" Working directory: Drive letter (? = any): Possible cause: This message most commonly occurs when the program's command-line executable file could not be found, when a required
drive letter connection to a distribution point could not be established, or when the program is configured to use the SMS Software Installation Account but the account is not specified, could not be found, or does not have the appropriate permissions. Solution:
Check each of the items listed above.
Execmgr.log on the client shows the following:
<![LOG[Successfully selected content location C:\WINDOWS\system32\CCM\Cache\ABC00041.1.System]LOG]!><time="12:01:25.056+360" date="08-13-2012" component="execmgr" context="" type="1" thread="3860" file="executioncontext.cpp:1703">
<![LOG[GetFileVersionInfoSize failed for file C:\WINDOWS\system32\CCM\Cache\ABC00041.1.System\start, error 1812]LOG]!><time="12:01:25.071+360" date="08-13-2012" component="execmgr" context="" type="2" thread="3860" file="executioncontext.cpp:119">
<![LOG[Executing program as a script]LOG]!><time="12:01:25.071+360" date="08-13-2012" component="execmgr" context="" type="1" thread="3860" file="executionengine.cpp:103">
<![LOG[Invalid executable file start]LOG]!><time="12:01:25.071+360" date="08-13-2012" component="execmgr" context="" type="3" thread="3860" file="scriptexecution.cpp:511">
<![LOG[Raising event:
[SMS_CodePage(437), SMS_LocaleID(1033)]
instance of SoftDistProgramBadEnvironmentEvent
   AdvertisementId = "ABC20074";
   ClientID = "GUID:8892F324-A104-4E4B-A3A1-0F2571233B59";
   CommandLine = "start /wait Setup.exe /UL1033 /V\"SERIALNUMBER=xxxx-xxxx-xxxx-xxxx-xxxx-xxxx\"";
   DateTime = "20120813180125.087000+000";
   DriveLetter = "";
   MachineName = "PCAB31";
   PackageName = "ABC00041";
   ProcessID = 268;
   ProgramName = "Install Photoshop Elements 10";
   SiteCode = "ABC";
   ThreadID = 3860;
   Win32ErrorCode = 2147942402;
   WorkingDirectory = "";
]LOG]!><time="12:01:25.087+360" date="08-13-2012" component="execmgr" context="" type="1" thread="3860" file="event.cpp:525">
<![LOG[Raised Program Bad Environment Event for Ad:ABC20074, Package:ABC00041, Program: Install Photoshop Elements 10]LOG]!><time="12:01:25.087+360" date="08-13-2012" component="execmgr" context="" type="1" thread="3860" file="executioncontext.cpp:739">
<![LOG[EnterRsRuningState failed to run script start /wait Setup.exe /UL1033 /V"SERIALNUMBER=xxxx-xxxx-xxxx-xxxx-xxxx-xxxx" 0x80009106]LOG]!><time="12:01:25.087+360" date="08-13-2012" component="execmgr" context="" type="2" thread="3860" file="executionrequest.cpp:3318">
<![LOG[Fatal error 0x80009106 enountered for program Install Photoshop Elements 10. This program will not retry.]LOG]!><time="12:01:25.165+360" date="08-13-2012" component="execmgr" context="" type="1" thread="3860" file="executionrequest.cpp:3477">
<![LOG[CreateMandatoryRequestRecursively Install Photoshop Elements 10 failed at EvaluateRequestForExecution]LOG]!><time="12:01:25.227+360" date="08-13-2012" component="execmgr" context="" type="2" thread="3860" file="execreqmgr.cpp:3765">
<![LOG[Policy is updated for Program: Install Photoshop Elements 10, Package: ABC00041, Advert: ABC20074]LOG]!><time="12:01:25.243+360" date="08-13-2012" component="execmgr" context="" type="1" thread="3968" file="execreqmgr.cpp:6711">
Thanks in advance for any help you can provide,
Sir_timbit

Good Morning. I'm having a problem using both my Photoshop elements and premiere programs. I've installed the programs, redeemed my code and entered the serial numbers, and created the adobe log-in. I am able to open up the organizer without problems,

Good Morning. I'm having a problem using both my Photoshop elements and premiere programs. I've installed the programs, redeemed my code and entered the serial numbers, and created the adobe log-in. I am able to open up the organizer without problems, but when I try to open up the photo editor (either by trying to open up the program from the main menu, or right-clicking on a photo in the organizer to edit in elements), the program asks me to sign in to adobe (which I can do and it doesn't give an an "incorrect password" or log-in ID error) then accept the terms and conditions. When I click to accept the terms and conditions, nothing happens and the editor fails to open. Everytime I click on the program, I get this same "loop" of signing in and accepting T&C's, but the program fails to open. Any advice?

Premiere Elements 10 is now 64 bit, but not PSE10.
Take a look at your scratch disk set-up and if you have a spare volume, allocate that first before the C drive. Elements use scratch disks when it gets low on RAM.
Click image to enlarge
Turn off face recognition and the auto-analyzer to improve performance.
When editing photos or videos check the task manager to see what background processes may be running and end them temporarily if not needed.

Hello! I had Photoshop Elements (and some other products) installed on my Laptob, but lost them because of a system breakdown. Trying to install these programms again, I logged in to my account "my adobe" and immediately found my products listed there plu

Hello! I had Photoshop Elements (and some other products) installed on my Laptob, but lost them because of a system breakdown. Trying to install these programms again, I logged in to my account "my adobe" and immediately found my products listed there plus a link "download here". But clicking the link didn´t start anything. Nothing happened. How can I get my prgramms installed again?

Try using a different browser if the link did not work.
You can also try downloading thru the following page if you can find the version(s) you need...
Download and Installation Help -
https://helpx.adobe.com/download-install.html

I purchased Adobe Photoshop Elements 12. Logged in and can not get serial number. Says it is incorrect. Going in circles.

Can't get serial number for Photoshop Elements. I'm logged in. I have a redemption code and also codes on the back of the box. nothing works and am running in circles. I want to install and use it and can't because I can't get the correct serial number. On the front of the box it says use the card (with redemptiom code to receive the serial number.HELP!!!

Dear Brian,
I activated my product in August of 2014. I had it a few months, October, when my computer crashed. Therefore I had to go back to Adobe tell them what happened, and then until December I had noticed that it said that I had a trial copy. I was not worried, as I had the serial number. it was working, but in January I got a message that my "trial" copy had expired.
At that time I had contacted Adobe and was told that because it was beyond the 3 months, they would no longer help me.
Therefore, at one point, when the computer crashed, I had not deactivated the program. But Adobe had gotten it working for me again.
I do not know what happened between October and December to have changed the software from a real copy to a trial copy.
Now to your patient questions.
As you wrote, that is what happens to the point of getting the trial copy, but when I follow the process through, I get a message that my "trial copy has expired". When I go the the editor, the whole process loops again, sign in, trial copy, licence page, add serial number, then the message that the trial has expired.
When I got that message the first few times months ago, I went back to the Adobe web site and downloaded another copy. (I have done this numerous times) It still said that I had a trial copy and that it had expired, there is a box to licence this software, when I click that, I have to sign in again, This time I also had gone to the Adobe web site signed in and left it open, while I put in the serial number, hoping that would help (have also tried that before). It waits and then the Editor/Organized box comes up again. When I go to the Editor, it tells me that this is a trial copy which has expired and it starts all over again.
I was so frustrated, that I waited a couple of months to try it again. The thinking was that there was some glitch that would work it self out and I could again down load a clean copy of the original, not a trial. (I do not know how I keep getting a trial copy of PSE 12, as it is not even offered on the site.)
The crazy thing is this morning when I turned on my computer, I had an update for the Adobe PSE 12 and Camera Raw. Probably because I had downloaded a copy again.
When I go the the web site to down load a copy of the PSE !2, I am doing it from the My accounts/ products page and downloads. I have left the web page open to copy the serial number from that page, although it always matches my notes.
ThanksT

Why must I have Internet access and be logged into Adobe to use Photoshop Elements?

I can not use Adobe Photoshop Elements 13 unless I have Internet access and log into an Adobe account. Why? This means you can't install the software on a laptop and use it while traveling unless you have 100% Internet access throughout your trip. What a load of ....... Why is this? I there a way around it?
Any advice appreciated.

Thanks Barbara. I tested it (trust but verify ) and that is the case. I must have been logging out, and thus deactivating, in my earlier testing. I agree, bad choice of words or phrasing by Adobe. Thanks again.
S

"Error opening installation log file" when installing Photoshop Elements 10

I bought Photoshop Elements 10 , Premiere Elements 10 .... I got the Premiere to download no problem but i can't get the photoshop to download. This is the msg that I am getting when I try to dl it "Error opening installation log file. Verify that the specified log file location exsists and is writable". Not sure why I can download one and not the other since they are both on the same disc. Plus in the program that I purchased I has 5 DVD's. Any suggestions??
Thanks
Message title was edited by: Brett N

Install Premiere Elements, Photoshop Elements
Mylenium

I recently added photoshop elements 12 to my computer but can't get past the initial log in screen. It goes gray and spins. any thoughts?

I recently added photoshop elements 12 to my computer but can't get past the initial log in screen. It goes gray and spins. I have a current serial number and log in ID/password but still not working. Any thoughts?

Hello,
I recommend you contact AT&T's dedicated BB Support staff (call their front line, request escalation to BB Support) and have them check to be sure that your account with them is correctly configured for this device. Sometimes when switching devices things don't fully automatically move behind the scenes, and only they (ATT) can validate that.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
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Photoshop Elements will not let me log in with my Adobe account.

I have had no issue installing, activating, and logging in with the Adobe Premiere Elements program. However, when trying to log in to Adobe on Photoshop Elements, a window pops up and says that there is no internet connect (when obviously there is) or my computer time has been set wrong (which I triple checked). I have no idea why it will not let me log in.

Are you seeing a login screen that looks like this?
http://community.skype.com/t5/Windows-desktop-client/Logging-on-to-one-thing-not-the-next/m-p/366615...

I currently own Photoshop Elements 9 and receive an error message "400" when logging in

I need to log into Photoshop Elements 9 but I receive an error message of "400". Do I just need to purchase a later version of photoshop? I need to retrieve my pictures.

http://barbarabrundage.com/2013/09/16/pse-8-9-10-cant-sign-in-error-404/

How do I log in to Adobe Photoshop Elements 13? I have windows 8. Just installed and says done correctly. /B

how do I log in to Adobe Photoshop Elements 13? I have windows 8. Just installed and says done correctly. /B

BRIAN; THANK THE LORD FOR GOOD PEOPLE LIKE YOU THAT HELP OTHERS. ADOBE PHOTOSHOP TECH SUPPORT IS THE WORST TECH SUPPORT I HAVE EVER SEEN. I CALLED THEM AND 2 TIMES I TALKED TO INDIA OR WHEREVER, AND COULD NOT UNDERSTAND THEM. THE THIRD CALL I WAS TALKING TO A GUY AND WAS DISCONNECTED. I TRIED TO CONTACT TECH SUPPORT ON THE NET AND THAT WAS NOTHING BUT A PROBLEM AND COULD NOT GET MY MESSAGE THROUGH. I CALLED ANOTHER # AND THEY WANTED TO CHARGE ME. THAT'S BAD. I JUST PURCHASED THE ELEMENTS 13 AND THERE IS 0 TECH SUPPORT. THANKS AGAIN BRIAN. """DINO"""

Downloaded Photoshop Elements 12, unable to log in

My company purchases a copy of photoshop elements 12. You are able to download the program, and enter the serial number. When you try to open the program, nothing happens, it disappears from screen. Beyond frustrated with the lack of help for customers who are experiencing a problem. Starting chat discussions is not the way to resolve an issue. Much easier to pick up the phone and TELL Tech Support the issue you are having.

Ah! I go to expert mode and it now allows me to use the layers tool (such as Layer>New Layer). Why is this not an option in the quick or guided settings? Thank you so much for your help, this has resolved a big problem for me!

Disable log-in feature for Photoshop Elements 12

I really do not want to be connected to Adobe in any way, shape or form while using their product.
I detest and loathe this company. The day another company produces a way to do accurate frequency seperation for retouching, I will be gone for good.
I wish to register and activate my copy of PSE 12 one time: I do not wish to remain signed in to continue using my app, this feels like rape.
I am not sure if I could do a silent install and disable the feature? I bought this off of Amazon and did not realize what this sleaze ball company had changed. I am in contact with Amazon about getting my money back but they suggested first to contact Adobe and see if there is simply a way to register and activate the software the traditional way, before Adobe started raping and molesting their customers.
Chat reps did not help and said that this was a good thing and the customers requested it. THis is BS.
Here are links showing possible solutions. If this company has anyone who is actually human working for it, please help.
https://exception.licenses.adobe.com/aoes/aoes/v1/t1?locale=en

Hi,
Sorry to hear about the problem and the experince.
Offline activation is one of the way you can use to activate your program if you are not connected to the internet.
Else you can try the silent installation method mentioned in the below article,
http://helpx.adobe.com/photoshop-elements/kb/photoshop-element-12-silent-install.html
Let me know if you need any further help.
-Harshit yadav

Deleting Adobe sign in Photoshop Elements

PSE 13 is requiring I sign in to Adobe every time I start the program. This is really aggravating and an invasion of my privacy. It is none of Adobe's business when I am using the program.

I purchased a retail CD of PSE 13. This was not a download.
    I logged on to my Adobe ID account and PSE 13 is NOT LISTED in my list of programs. However, when I attempted to register it (I couldn't remember if I had previously registered it) by entering the serial number I received message that it (PSE 13) was already registered! There appears to be something wrong with the Adobe registration process and this might be why I keep getting the message to login every time I start PSE. How can this be corrected?
   Also, I noticed that your preceding email has my original Adobe login name - "D Salk". However, when requested to login now, the login entry requires my email address and password. This password is different than the one used with "D Salk". I don't understand what is going on. Over the years I have had to change my password several times because I kept getting messages that my "user name and password did not match". It seemed like I needed different user name and password to login to different parts of the Adobe website, e.g., Adobe Support different from Adobe Forum. I do not like the new format where my full name is associated with my account that is why I originally used D Salk. In the current Adobe ID login process the, "My Account" option does not permit me to change my name. Please advise if there is either some way to delete my full name or, if not, how to DELET ALL ADOBE ACCOUNTS.
     The previous email I sent you showed that the Print Screen of the Login message was attached. Maybe it did not transmit for some reason. I am attaching it to this email again. Check at the end of these emails. That is where the PNG file is currently displayed on my monitor.
From: raushan9108 <[email protected]>
To: Dennis Saulque <[email protected]>
Sent: Wednesday, January 28, 2015 1:35 AM
Subject: Deleting Adobe sign in Photoshop Elements
Deleting Adobe sign in Photoshop Elements created by raushan9108 in Photoshop Elements - View the full discussion
Hi DSalk,
1. The above information is fine about architecture.
2. After downloading application when you install it on your PC then it ask for two options i.e. Run in trial and License this software. It allows you to run application for 30 days in trial mode then it ask to enter serial number. You can license PSE any time if you have serial number. When you enter serial number and register it then your application is serialized.
3. I think, snapshot you didn't attach.
Thanks,
Raushan
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"Failed to initialize" error message when installing Photoshop Elements 12

Hi,
I kepe getting an error message when trying to install Photoshop elements 12. I have re-downloaded the files multiple times from different places and none work so I know it isn't a corrupted file. Tried a system restart. Tried using support advisor but it found no issues.
I'm running Mac OS X 10.9 on a 2012 Macbook Pro that meets system requirements.
Any help is greatly appreciated

I have gone through the install logs and the error I am getting is 'PIM - Error could not create PIM Common Folder Path'. I have gone to the PDApp folder and it does not have any permissions on it. I have gone to the folder PDApp and it doesn't have any permissions, I'm not sure what to do from here. The PDApp folder is a alias that leads to the Adobe Application Managers folder. Sorry for the font being bold, it wouldn't turn off after pasting the error message.

Photoshop Elements 9. Log in.

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