Photoshop Elements 9 only opens to the Welcome screen.

Elements 9 only opens to the Welcome screen. Organiser and Edit will not open. I cannot deactivate the programe so I can re-install. I have tried pressing Ctrl+Alt+Shift but nothing happens.

Hi Barry,
The Welcome screen sometimes leaves a process running which can cause a problem which is why I suggested bypassing it.
If you reboot the system and avoid the welcome screen by using the direct link does that work?
When you tried resetting the preferences (Ctrl + Alt + Shift when starting up the editor from the direct link), did you see the message asking you to confirm the deletion? You need to hold the keys down all the time it is loading.
Turning to the organizer, try loading it from the direct link above but hold the shift key down whilst it loads. It should enter the Catalog Manager. Select your current catalog and click on the Repair button to see if it finds any errors.
Good luck
Brian

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