Photoshop Elements 9 system kink. Please help

Hello,
I have been trying for 5 hours to get the trial version installed. By checking the forums, I see that I am not alone with this issue.  When the download is near completion I get an error stating (error with download due to Shared Technologies).  Criminy!  I have a very old version of Adobe Photoshop and I made sure to make sure it was not running during the download.  I'm not a computer whiz so I'm not sure what information is needed.  I'm working with Windows 7
Tech Support if you are out there, can we set up something where you  do a share screen to my system?  Or, just tell me what information I need to provide.  This has me really frustrated.
Thanking you in advance!

You might try a Google search on the error message. In particular the search I did turned up this one:
http://answers.yahoo.com/question/index?qid=20080526155847AAO7nQi
This assumes that PSE still runs after you click OK. Go under Edit > Preferences > Plug-Ins & Scratch Disks and try changing the "First" disk (the default is "Startup"). You might have to exit PSE and restart for the change to take effect.
Another thing to try is removing temp files via Start > Run and enter %temp% in the Open box. You can safely delete all the files that come up. I don't know if CCleaner removes the same.

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