Photoshop Elements 9 Won't Register

I was trying to recover my serial number, and the website informed me it needed to be registered. So I went into my program and hit help > product registration where it said that I needed to log in. So I did and it said my product had been registered, but it doesn't show up on the My Products page. I need my serial number so that I can transfer this to a new computer and I no longer have the case the CD to download it came in.
So what do I do?

ArtSierra wrote:
I've tried to register the product to my account from within the program (going to Help > Register Product) but it still does not appear in my products and services on my account. This is an issue because I have lost the serial number and have switched laptops. I would like to get Elements 9 on my new computer. Please help.
I don't understand your question so let me try to dissect it step by step:
1) You have already got PSE8 on your machine but you don't have the serial number. Is this correct? If so, have you still got the DVDs for the product? The serial number should be on the sleeve or the case of the DVD so you can search for it.
2) You say you want to install PSE9 on a new laptop so I assume you have got the DVD and serial number for it. Is this correct? If so, what is the problem you are having when trying to install it?
3) You haven't said what is your operating system so please reply with this info so that further help can be given. As to getting the serial number from the old machine for PSE8, you can use Belarc Advisor tool for Windows and this can retrieve the serial number though I am not sure whether it will work for PSE8 because it is a very old program (about 4 years old) and Belarc may not be as sophisticated as it is today. These tools gets developed almost daily and earlier versions were not so good.

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Date: Mon, 11 Jun 2012 21:17:48 -0600
From: [email protected]
To: [email protected]
Subject: Photoshop Elements 10 won't complete installation and won't uninstall.
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