Photoshop Elements, All drop down lists locked

After downloading PSE11 and starting the trial version, all drop down lists are greyed out and locked....File, Edit, Windows, Layers, etc...all lists have the text in grey and are not available for use...I am not able to do or save anything.
Please help....and yes, I have tried opening an image and editing it...and still the same problem.
Trial versions are supposed to be fully functional...and yet nothing is functioning...PLEASE HELP!

Hold down the Ctrl+Shift+Alt keys and simultaneously click on the Edit button on the welcome screen. After a few seconds release the three keys and look behind the welcome screen by closing it. Alternatively hold down the three keys whilst  clicking on the desktop icon for the Editor or PhotoshopElementsEditor.exe in the Programs folder. Keep holding down all three keys for a few seconds; then release. You should get the settings option.
When you see a pop up box with the words: Delete Adobe Photoshop Elements Settings File?
Click on Yes
Then wait whilst Elements rebuilds the preferences.

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