Photoshop elements crashing. Even after complete removal and re-installation
In the middle of a project Photoshop Elements Organizer (Photoshop Elements 13) began crashing. I uninstalled the program, rebooted the computer and re-installed a new download. Still the crashing continues. I am running Win 8.1 64-bit. Here is a picture of the error message
Thanks, Your link took me right to it. Baisley 944
Date: Mon, 11 Jun 2012 21:17:48 -0600
From: [email protected]
To: [email protected]
Subject: Photoshop Elements 10 won't complete installation and won't uninstall.
Re: Photoshop Elements 10 won't complete installation and won't uninstall.
created by photodrawken in Photoshop Elements - View the full discussion
For some reason, my link to the MS FixIt Center didn't appear in my message:http://support.microsoft.com/fixit/ Ken
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AdapterDeviceID: 0x2a02
AdapterVendorID: 0x8086
Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:14.0.1
BuildID: 20120713134347
CrashTime: 1342625511
EMCheckCompatibility: true
Email: (email removed)
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
InstallTime: 1342622791
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x2a02GL Context? GL Context+ GL Layers? GL Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 1909
StartupTime: 1342625464
Theme: classic/1.0
Throttleable: 1
Vendor: Mozilla
Version: 14.0.1
This report also contains technical information about the state of the application when it crashed.
Deleted all of these and reinstalled
/Users/<user_acct>/Library/Application Support/Firefox/
/Users/<user_acct>/Library/Caches/Firefox/
/Users/<user_acct>/Library/Preferences/org.mozilla.firefox.plist
I have tried rebooting, running Disk Utility and repaired permissions, and checked I have admin privileges.
I have Reset Launch Services in Snow Leopard.
I have created a test account
System Preferences > Users & Groups create a "Test Account"
then tried launching FF from there = crash
I have installed FF 13.0.1
AdapterDeviceID: 0x2a02
AdapterVendorID: 0x8086
Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:13.0.1
BuildID: 20120614114901
CrashTime: 1342642579
EMCheckCompatibility: true
Email: [email protected]
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
InstallTime: 1342642540
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x2a02GL Context? GL Context+ GL Layers? GL Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 26
StartupTime: 1342642569
Theme: classic/1.0
Throttleable: 1
URL: http://www.mozilla.org/en-US/firefox/13.0.1/firstrun/
Vendor: Mozilla
Version: 13.0.1
I have installed version 12 and
AdapterDeviceID: 0x2a02
AdapterVendorID: 0x8086
Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:12.0
BuildID: 20120420145725
CrashTime: 1342643047
EMCheckCompatibility: true
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
InstallTime: 1342643035
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x2a02GL Context? GL Context+ GL Layers? GL Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
StartupTime: 1342643035
Theme: classic/1.0
Throttleable: 1
URL: http://www.mozilla.org/en-US/firefox/12.0/firstrun/
Vendor: Mozilla
Version: 12.0
no crash ids since this is version 3.6, the only version that doesn't crash, and I have to use Firefox for work stuff.
I have submitted over a hundred crash reports and included my email, but no one has ever contacted me with any help. This has been going on for weeks. I have been forced to use an outdated version of FF because no one has bother to get back to me. I would be happy to update to 14 and start the crash cycle again if someone wants to give me some suggestions I haven't tried already.
BTW, no font conflicts or RAM problems, (someone else's issue)Maybe you did't understand my previous statement. There are no crashes in FF 3.6, There is no previous evidence FF 14 was ever here, I completely uninstalled all trace of Firefox, no app data, no preferences, no cache. I will upgrade to FF14 so I can send IDs,
so here ya go.
Crash ID: bp-fa9da320-92dc-47f7-afff-33e702120718
AdapterDeviceID: 0x2a02
AdapterVendorID: 0x8086
Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:14.0.1
BuildID: 20120713134347
CrashTime: 1342655269
EMCheckCompatibility: true
Email: [email protected]
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
InstallTime: 1342655256
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x2a02GL Context? GL Context+ GL Layers? GL Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
StartupTime: 1342655256
Theme: classic/1.0
Throttleable: 1
URL: http://www.mozilla.org/en-US/firefox/14.0.1/whatsnew/?oldversion=rv:1.9.2.13
Vendor: Mozilla
Version: 14.0.1
This report also contains technical information about the state of the application when it crashed. -
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Applications Panel is blank even after complete uninstall and reinstall.
I have a client who is having an odd issue. His applications panel under options is completely blank. He is having issues with opening downloaded files and viewing videos in the browser window. I have uninstalled firefox, removed his profile, removed all folders associated with firefox. Removed the mozilla/firefox folders in the appdata folders. Followed the instructions for resetting download actions here: http://kb.mozillazine.org/File_types_and_download_actions#Resetting_download_actions and here: http://kb.mozillazine.org/Download_Actions_list_is_empty . I have also reset firefox using the troubleshooting tools.
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I already tried uninstalling all add ons and then reinstall them again. Can the problem be related to the Siphon add on (which I no longer use)?
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* http://kb.mozillazine.org/Using_multiple_profiles_-_Firefox -
Install Photoshop Elements 11 again after a crash
After having to get windows 8.1 from my PC I want to reinstall PE 11 again.I bought it in april 2013 and rght now I can't find any option to install it again because there is only a 12 in the download options.
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Van: Barbara B. [email protected]
Verzonden: woensdag 23 oktober 2013 16:54
Aan: euveltje
Onderwerp: Install Photoshop Elements 11 again after a crash
Re: Install Photoshop Elements 11 again after a crash
created by Barbara <http://forums.adobe.com/people/Barbara+B.> B. in Photoshop Elements - View the full <http://forums.adobe.com/message/5782061#5782061> discussion -
bought photoshop elements 11 last year for windows and using it in my desktop. The desktop is crashed now and not usable. So I bought iMac now. Is it possible to trade over or change the licence into iMac version for a small fee. If not , can I partition the hard drive of iMac and install windows and also photoshop elements? which is the best alternative ? why?
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PSE 10, 11 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
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Photoshop Elements 10 won't complete installation and won't uninstall.
Photoshop Elements 10 won't complete the installation process and it won't uninstall using the uninstall utility (I get an error message). So I tried deleting all files manually. However, when I re-insert Disc #1 it only offers to uninstall Elements 10 - which it won't do (same error message). So I can't go forward (install) or backward (uninstall). My computer is a Dell Studio 1555 with 4 GB of RAM, 64-bit OS, running on Vista Home Premium. I have 180 GB free of 283 GB on the C drive.
Thanks, Your link took me right to it. Baisley 944
Date: Mon, 11 Jun 2012 21:17:48 -0600
From: [email protected]
To: [email protected]
Subject: Photoshop Elements 10 won't complete installation and won't uninstall.
Re: Photoshop Elements 10 won't complete installation and won't uninstall.
created by photodrawken in Photoshop Elements - View the full discussion
For some reason, my link to the MS FixIt Center didn't appear in my message:http://support.microsoft.com/fixit/ Ken
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4484771#4484771
To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4484771#4484771. In the Actions box on the right, click the Stop Email Notifications link.
Start a new discussion in Photoshop Elements by email or at Adobe Forums
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746. -
I am encountering crashes with Photoshop Elements 12. If I uninstall and then reinstall the software, will I jeopardize the 100s of photo images I have already moved into the Organizer? Any cautions for me?
If the app is designed correctly, the no, you won't. However, you'd have to ask the people who wrote the software, Adobe.
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I can't install photoshop elements 12 even though I restarted computer and turned off firewall.
Moving this discussion to the Downloading, Installing, Setting up forum.
Surgeon21 do you receive any specific errors when trying to install Photoshop Elements 12? Also which operating system are you using? -
Photoshop Elements crashed on my MAC and gave me the suggestion to go to Help, then Updates to correct the problem. When I do this the update starts and then tells me to close Elements to continue. I close Elements and continue then get this message - PLEASE CLOSE THE FOLLOWING APPLICATIONS TO CONTINUE - ElementsAutoAnalyzer AND ElementsOrganizerRevelAgent. I have no idea how to close these applications and therefore I am not able to get the updates.
Applications>Utilities>Activity Monitor and you can kill them there.
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Morning !
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After installation on MAC OS X YOSEMITE .
S O S !!Exporter vers photoshop do you receive any specific error messages? In what way is Photoshop Elements 12 not working?
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Hi All
We have:
- Mac Book Pro (15" two and a half years old)
- OS X 10.6.8
- Photoshop Elements 4
It has all been working fine, then suddenly Photoshop Elements has started to crash. It will load up and if you leave it on the 'Welcome' screen with the 'Start From Scratch', 'Import from camera or scanner', 'Recent images' etc options, it is fine. Once you open an image or start a new one, it is ok for a short while but with in a minute or two it crashes. It doesn't crash when you specifically click on anything. It can crash with the image just on the screen and you not touching the laptop. It crashes straight out to 'Problem Report for Photoshop Elements'.
We are seeing no other applications having any problems.
The top of the crash report is as follows (if more of it is useful, please just ask - it is very long):
Process: Photoshop Elements 4.0 [166]
Path: /Applications/Adobe Photoshop Elements 4.0/Photoshop Elements 4.0.app/Contents/MacOS/Photoshop Elements 4.0
Identifier: com.adobe.Photoshop.Elements
Version: 4.0 (20060216.m.125) (4.0)
Code Type: PPC (Translated)
Parent Process: launchd [118]
Date/Time: 2011-11-02 17:28:08.046 +0000
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 1529 sec
Crashes Since Last Report: 3
Per-App Interval Since Last Report: 367 sec
Per-App Crashes Since Last Report: 3
Anonymous UUID: 290A9765-9452-45BF-B06C-A2A8402ED9B6
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000050e06b04
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 ??? 0x8af0527f 0 + 2331005567
What I have tried:
- Removing the application
- Removing any preference files
- Reinstalling the application
- Removing any preference files for Opera (found this searching the forums..)
- Ran Disk Utility - Permissions and disk repair
- Ran the long/full hardware check off the OS X boot CD - no problems found
Any ideas please?
Thanks
She11Right, not had a chance to grab some one elses laptop and swap things, but I have done this..
This laptop has 2x 2GB sticks of RAM. It has 2 slots.
I put 1 stick in at a time in to each slot, so trying each stick of RAM on it's own in each of the 2 slots.
It crashed which ever stick was in which ever slot!
A mixture of the following 2 error variants appeared (both errors had with both sticks on their own):
Process: Photoshop Elements 4.0 [201]
Path: /Applications/Adobe Photoshop Elements 4.0/Photoshop Elements 4.0.app/Contents/MacOS/
Photoshop Elements 4.0
Identifier: com.adobe.Photoshop.Elements
Version: 4.0 (20060216.m.125) (4.0)
Code Type: PPC (Translated)
Parent Process: launchd [111]
Date/Time: 2011-11-15 14:36:27.668 +0000
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 81349 sec
Crashes Since Last Report: 2
Per-App Interval Since Last Report: 209 sec
Per-App Crashes Since Last Report: 2
Anonymous UUID: A098CB02-5B80-477D-A6BE-58809F0386E1
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000050a493cc
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.adobe.Photoshop.Elements 0xb80c5d10 0xb8000000 + 810256
1 com.adobe.Photoshop.Elements 0xb80c0037 0xb8000000 + 786487
2 com.adobe.Photoshop.Elements 0xb80dd8e8 0xb8000000 + 907496
3 com.adobe.Photoshop.Elements 0xb8145397 spin_lock_wrapper + 1791
4 com.adobe.Photoshop.Elements 0xb801ceb7 0xb8000000 + 118455
... and ...
Process: Photoshop Elements 4.0 [155]
Path: /Applications/Adobe Photoshop Elements 4.0/Photoshop Elements 4.0.app/Contents/MacOS/Photoshop Elements 4.0
Identifier: com.adobe.Photoshop.Elements
Version: 4.0 (20060216.m.125) (4.0)
Code Type: PPC (Translated)
Parent Process: launchd [104]
Date/Time: 2011-11-15 14:50:54.472 +0000
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 81988 sec
Crashes Since Last Report: 4
Per-App Interval Since Last Report: 479 sec
Per-App Crashes Since Last Report: 4
Anonymous UUID: A098CB02-5B80-477D-A6BE-58809F0386E1
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000050f9f8e4
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 ??? 0x8ade422e 0 + 2329821742
Still think it's the memory? Can't be unless *both* of them are at fault surely? Then I really would expect more issues than just Photoshop Elements crashing?
Thanks for your help!
She11
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