Photoshop elements not importing iphone edits, reverting to originals

Apple support told me Photoshop Elements is one of 5 applications that import iPhone pictures that have been edited in the iPhone photo software as they are edited. So I downloaded Photoshop elements and attempted my first import. Sadly, the pictures reverted to their pre-edited originals, the same problem I've been experiencing with my non-mac laptop. Any assistance appreciated...

ok. Night three...
and some photos!
completed another uninstall/install downloaded fresh from the site.
downloaded the 6.4.1 update manually from the adobe site and opened it from the desktop.
get the usual;
i click on the red adobepatchinstaller icon and i get this..
meanwhile, all my .cr2 files are greyed out when in photoshop/file/open
Tried to open my RAW .cr2 images in the adobe dng converter, but i just get this..
get the same message when trying to open the raw file through elements.
and finally!
when i go to the actual file, right click and open with photoshop, i get
All this happens when i also go through the automated process of 'elements/update' to get the latest camera raw plugin.
It also confirms that i have the latest version (6.4.1) when i go to Photoshop Elements / About Plugin / Camera RAW
Elements is working fine in all other areas. I have even managed to get hold of a .dng file and opened that up fine...
Any ideas, anyone?
Bueller...?
Bueller.....?

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Sorry, i dont know anymore.
It must be a Link from the <Adobe-Site>
Fritz Trechslin
Apollostrasse 9
8032 Zürich
044 383 89 32
Am 05.02.2014 um 18:37 schrieb John T Smith <[email protected]>:
Re: Photoshop Elements 12 import aus iPhoto 11
created by John T Smith in Forum comments - View the full discussion
Could you please post the link that led you to this forum address?
This forum is only to discuss how the forums operate, not products
For product specific questions you will do better in the product forum
If you start at the Forums Index http://forums.adobe.com/index.jspa
You will be able to select a forum for the specific Adobe product(s) you use
Such as
Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/6088943#6088943
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Photoshop elements not importing iphone edits, reverting to originals

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