Photoshop Elements or Premiere Elements Splash Screen Only, Then Closes (Windows 7 PC)

Help!
Having a very tough time getting up and running with Photoshop and Premiere Elements 12 on my WIndows 7 desktop. Got everything installed, but when I try to open either product, the splash screen opens, the product is up for a few seconds, then it closes. How can I get it up and running?  I see Adobe does not have free phone support with version 12 of the elements family. I understand that, but if I can't get it to run I will have to return it and slog on with my elements version 7 products. Any suggestions?  Thanks!
-GDH

Thanks Bob and Barbara.  I did try uninstalling and reinstalling with Norton 360 turned off and selective startup only windows required programs running in the background.  There is nothing displayed in the bottom left of the splash while it is open, unfortunately.  I was with Premiere Elements phone chat on hold but they have transferred me to the Photoshop Elements team where hopefully they will be able to get on my computer and fix this.  The Premiere guy said the proble with Premiere is because of the Photoshop elements organizer before he transferred me. Keeping my fingers crossed that they will help me or I may have to return it and go back to version 7 of this duo. It's old, but at least it works. Thanks

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