Photoshop Elements/Premiere10 Installation Issue

I received my Adobe Photoshop Elements10/Premiere Elements10 (for Mac) today.  I have followed the prompts and instructions, trying multiple times to install the software; however, I continue to get the error messages below.  What do I need to do to be able to install/use my new software?
Thank you!
Exit Code: 7
-------------------------------------- Summary --------------------------------------
  - 0 fatal error(s), 9 error(s), 8 warning(s)
WARNING: DS013: Payload {75063C76-E858-455B-9C26-89E55D26F276} AdobeHelp 3.2.0.0 is already installed and the session payload {EB3A47AA-B4E2-4857-A69C-92A6E097F24C} AdobeHelp 3.5.0.0 has no upgrade/conflict relationship with it.
ERROR: DS013: Verifying payload integrity : Failed with code 1
WARNING: DW034: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.
WARNING: DW034: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.
----------- Payload: {68FE2517-2E45-4B03-8241-D0634F43878B} Smartsound1 1.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050:  - Smartsound3: Install failed
ERROR: DW050:  - Photoshop Camera Raw for Elements 10: Install failed
ERROR: DW050:  - Smartsound1: Install failed
ERROR: DW050:  - Adobe Premiere Elements 10: Failed due to Language Pack installation failure
ERROR: DW050:  - Adobe Premiere Elements 10_LangPacken_US: Install failed
ERROR: DW050:  - Smartsound2: Install failed

Please follow the procedure in Updated installation instructions | Premiere Elements 10 | Mac OS for a solution.

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