Photoshop Elements - stolen activation?

My old machine failed and I was unable to de-activate it.
I have been using Photoshop Elements 8 on this PC now for about a year.
Today, I cannot get into the software as it claims there are two other activations of my version and they are not mine.
No-one has touched my version so no-one has been able to legally activate my version apart form myself.
How can I get my software working again?

Contact support to reset activations.
Mylenium

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Adobe Photoshop Elements 10 activation issue on MAC running Parallels Desktop for Windows 7

I have a MacBook Pro laptop running both OSX and Windows 7 (using Parallels Desktop). I installed the MAC version of Adobe Photoshop Elements 10 when I booted in the MAC OSX mode. I also Installed Adobe Photoshop 10 in the Windows 7 mode (running as a virtual machine using Parallels Desktop). Both programs indicate that they are activated. If I boot the computer in the Windows 7 mode (not using Parallels Desktop) and start the Adobe Photoshop Elements 10 program it indicates that it is NOT activated and that I "already have two copies activated".
Question: Since I only actually have two copies activated how do I get the program activated for the Windows 7 boot operating mode?
Thanks in advance.
waterdoc
[email protected]

I have a MacBook Pro laptop running both OSX and Windows 7 (using Parallels Desktop). I installed the MAC version of Adobe Photoshop Elements 10 when I booted in the MAC OSX mode. I also Installed Adobe Photoshop 10 in the Windows 7 mode (running as a virtual machine using Parallels Desktop). Both programs indicate that they are activated. If I boot the computer in the Windows 7 mode (not using Parallels Desktop) and start the Adobe Photoshop Elements 10 program it indicates that it is NOT activated and that I "already have two copies activated".
Question: Since I only actually have two copies activated how do I get the program activated for the Windows 7 boot operating mode?
Thanks in advance.
waterdoc
[email protected]

Adobe Photoshop Elements 10 Activation (Deactivation impossible)

Hello,
I want to activate my Adobe Photoshop Elements 10 on my new computer. However, I cannot deactivate it on my old computer first, since that computer is broken (I know I can activate it on two computers, but that second activation is already taken by my other computer). What can I do to activate my Adobe Photoshop Elements 10 on my new computer?
Help is much appreciated.
Anja

Aside from this being the utterly wrong forum, the answer is simple: Call licensing and activation support to reset activations.
Mylenium

Photoshop Elements 9 Activation on new computer

I recently bought a new iMac and installed Photoshop Elements 9. The program is telling me that I have it on two computers already, though I have removed it, and given my old computer away. What now?

zam1290 wrote:
I recently bought a new iMac and installed Photoshop Elements 9. The program is telling me that I have it on two computers already, though I have removed it, and given my old computer away. What now?
Removing only isn't good enough because Adobe Servers need to know that the product has been de-activated. The usual process is to deactivate the product before removing it. You can resolve it by going to your friend and re-installing the software again and then going to:
Help >> Deactivate
OK that is one way of doing it. Another way is to start a chat with friendly Adobe staff. I suggest go to this link and scroll down to see the button to start conversation!!!!:
<http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html>
Explain to them what has actually happened.
G/L

Photoshop elements 12 activation

I have bought Photoshop elements 12 form my adobe id. I have also registered the product at my adobe id. But I am not the user of the software. So when I install the product on a different PC, and then try to run it, it requests to sign-in. Either if I sign in with my adobe id or with colleagues's id, the system doesn't finish the process. On my comupute everything runs ok, after signing in the procedure continues with installation of plug-ins , ...., but on any othe PC this doesn't happen. We use W7 or XP.

Both of my products from Adobe do not show up under my Account ID:
Adobe Pro Win XI (downloaded)
Adobe Elements 12 (boxed)
I have the redemption code for Elements, but Adobe says I have already used it for obtaining serial. I de-activated program from the Mac so I do not have the serial no. Not sure what to do.
My Adobe Pro is working just fine, but I have not been able to locate the serial no. I do have the serial key from when I downloaded which I tried to use to register, but this was not valid. Not a problem now but may be in future. Paid $150 for the download.
Is there any phone support to get these problems resolved??? Thanks

Photoshop elements 12 activation problem

Dear all
I get the following message when I attempt to open PS element 12
Configuration error
A problem has occured with the licensing of this product. Restart your computer and re-launch the product.
If this problem still occurs after restarting, contact Customer Support for further assistance, and mention the error code shown at the bottom of this screen.
Error: 213:11
http://www.adobe.com/support/
OK
i tried contacting Adobe support no luck I tried uninstalling and reinstalling. the activation code is correct and acknowledged as genuine by Adobe
any suggestions please?

What operating system are you using?
You have an image open when you double click on the Frame?

Photoshop Elements 9 - Activation limit reached, but other computer burnt up

My last laptop burst into flames, and therefore I cannot "deactivate" that license. I installed Adobe on my new computer, but it just gives me the message that I have to deactivate another license. The computer that burnt up was the only license I ever activated. I still have the original disks, but I cannot use the program that I bought and paid for. Certainly there must be some way to notify Adobe that the other computer can never run the program again, and get access to my program. I cannot be the only person who ever had a computer stop working without first being able to deactivate a license.

Go to this link and follow the online instructions:
<http://helpx.adobe.com/uk/contact.html>
You need to select your product and choose to open a chat line with Adobe Staff. We can't help you with activation and de-activation on a dead machine.

Computer Crashed. How can I get Photoshop Elements 11 back?

Hi. I had Photoshop Elements 11 activated and was using it quite a bit. But my computer crashed and I ended up losing everything on my hard drive. I still have both serial numbers from my purchase. I was wondering if I can still somehow download Photoshop Elements 11 and activated it with my serial number. Thanks for you help!

If you registered it with Adobe you can check My Account and get s/n and see if download link exists. PSE forum is http://forums.adobe.com/community/photoshop_elements

Can't find my serial number for Photoshop Elements 9

Can't find my serial number for Photoshop Elements 9 which I purchased in a bindl with Premiere Elements two years ago. Now, after reinstalling Windows on my desktop I need to register my Adobe products again. They were bought by Internet. No disks or boxes. In My Adobe account there is the serial number for Premiere Elements and nothing about Photoshop Elements. How can I get my purchase again?

please contact adobe support they will help you
http://helpx.adobe.com/in/contact.html?product=photoshop-elements&topic=activating-my-prod uct-or-serial-number-issues

How to use photoshop elements on my mac as well as my pc?

I have an online product purchase for photoshop elements v6 activated on my pc - I now have a Mac and want to activate it on there. How do I do this? I have read that you can do a swap but just can't navigate the adobe site to work out how to do this?

I mean, via messages beta

From within Photoshop Elements, when I try to open Editor, a box opens that states I must activate the software. I registered and activated the software last year. When I click to activate, I get a message that I am not connected to the internet. I am

From within Photoshop Elements, when I try to open Editor, a box opens that states I must activate the software. I registered and activated the software last year. When I click to activate, I get a message that I am not connected to the internet. I am connected. How do I get Editor to work?

You would get the redemption code, or perhaps even the serial number, from whomever you purchased the software from, apparently Amazon, so talk to them. This wouldn’t be the first time they’ve sold something that didn’t have all the numbers needed to license it.
A redemption code is something that is usually on the inner disc packaging if you purchase the media in a box, and there is a barcode on the outside of the packaging that must be scanned at the checkout register to activate the hidden inner code so you can redeem it at home on that website. This is what happens if you buy PSE from a brick-and-mortar store like Best Buy. I don’t’ know what happens if you purchase the downloaded version as I have never done that.
A redemption code is 24-digits of letters and numbers that you enter into a website to get a serial number, once and only once. The serial number of only 24-digits, no letters, is what you enter into the software during the install or when you run it and it asks if you want to register or run in a trial mode—whatever the exact phrasing is.
In any case it sounds like you don’t have either a redemption code or serial number—although perhaps something is listed on the purchase confirmation or your account online at Amazon or even in an e-mail from Amazon.

Already activated Photoshop Elements 9 on two computers and one computer died

Hi, I am having trouble reactivating Photoshop elements 9 on a new laptop I bought. I had already installed the program on my desktop and on my old laptop,which has unfortunately died and was unable to be restarted to deactivate the program. I have now purchased a new laptop and am unable to activate photoshop as it has already been activated on 2 computers. I am aware that you can only activate on two computers. Is anyone able to assist with this issue.

You will need to contact activation support:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
Most times you can start a chat session right in that window and get it taken care of right away.

I recently bought Photoshop Elements 12 and the system is saying that the Redemption Code is no longer active. How do I get a new code that will allow access to the software ?

I recently bought Photoshop Elements 12 and the system is telling me that the Redemption Code is no longer active.
How do I get a new Code number that will allow met to access the software?

you need your serial number. you used your redemption number to redeem your serial number.
if you don't know your serial number, check the account used to purchase or register your pse 12, Adobe ID

I have "chatted" with customer service 5 different times. I was sent here. I have activated Photoshop Elements 9 on two different iMacs. They are both dead and I am unable to get it to activate on my newest computer. iMac. Can anybody help me?

I have "chatted" with customer service 5 different times. I was sent here. I have activated Photoshop Elements 9 on two different iMacs. They are both dead and I am unable to get it to activate on my newest computer. iMac. Can anybody help me?

Unfortunately, only adobe can help you with that, as most people here are just posters such as your self and don't work for adobe.
If you go here and use the Chat now button (bottom of page), they should get you up and running by resetting your activations.
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

I'm having problems activating Photoshop Elements 12, with the internet. What can I do?

I've already installed the Adobe Photoshop Elements 12. I open the program, than I open the "Editor menu" and the the program ask me to sign in. I've already an Adobe Account, but the program tells me that I'm not connected to the internet, but I am. I'm using the browser and all works.
What can I do?

Mariarocha it is likely your computer is not currently able to contact our activation servers. Please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html which discusses several common solutions to restore connectivity.

Photoshop Elements - stolen activation?

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