Photoshop Elements Update/Upgrade Issues

I currently have PE 6.0 running on a 5 year old MacBook running Mavericks, and whenever I open PE it gives me a message that there is no Internet Access. I have three questions:
1) How do I remedy that error message problem?
2) Can PE 12.0 run effectively on my older Mac?
3) What is the upgrade path and cost from 6.0 to 12.0?
Thanks for your help.
Matt

Barbara, I am still on PSE 6.0. I haven't upgraded to PSE 10.9.
Now if you mean OS 10.9, then how do I delete all preferences?
I had the Apple Genius Bar do the 10.9 Upgrade, so I don't know if preferences were deleted or not.
Why is deleting preferences very, very important to do?

Similar Messages

Photoshop Elements Update 9.0.3 problems (Vista 64-bit)

I have attempted several time to process the Photoshop Elements Update 9.0.3 but it always ends with the following message:
"Patch cannot be applied. Please Contact Product Support."
I have not had any success searching for this issue under support, and cannot figure out how to contact Product Support.   When Adobe periodically checks for updates, it always brings this update up - so Adobe thinks I need it. ...    But I am able to use the Photoshop - it just occassionally "hangs" and I need to reboot my computer to resolve the Photoshop issue (other applications continue to work).    I did use the "repair" installation options, but that did not resolve the update issue.
Has anyone else seen this problem, or have any suggestions?    My operating system is Windows Vista 64-bit.
Susan

A couple things to try first:
With all applications closed, find the downloaded update file. It's probably in a subdirectory of
C:\Program Files (x86)\Adobe\Adobe\AdobePatchFiles
(Or you can download the patch manually from the support link below.)
Right-click on the patch file and select "Properties".
At the bottom of the "General" tab, if you see a security message about the file being from another computer, click on the "Unblock" button.
Close the dialog by clicking "OK".
Log off your computer and log back on as an Administrator.
Start PSE9 and apply the patch.
If that doesn't work, Adobe support options can be accessed from this page:
http://www.adobe.com/support/photoshopelements/
Ken

Photoshop Elements Update 9.0.3 problems

I have attempted several time to process the Photoshop Elements Update 9.0.3 but it always ends with the following message:
"Patch cannot be applied. Please Contact Product Support."
I have not had any success searching for this issue under support, and cannot figure out how to contact Product Support.   When Adobe periodically checks for updates, it always brings this update up - so Adobe thinks I need it. ...    But I am able to use the Photoshop - it just occassionally "hangs" and I need to reboot my computer to resolve the Photoshop issue (other applications continue to work).    I did use the "repair" installation options, but that did not resolve the update issue.
Has anyone else seen this problem, or have any suggestions?    My operating system is Windows Vista 64-bit.

Sorry, didn't realize that Photoshop Elements was a separate forum and not part of Photoshop.

Mac OSX Photoshop Elements 11 upgrade will not install

I downloaded Photoshop Elements 11 (upgrade) after purchase, and then tried to install.
I get the Agree to License page OK,
Enter Serial No - I get a green check mark,
I enter Adobe ID and Password, and it authenticates,
then the Option Page. Product "Photoshop Elements ..." is shown with an icon and a grayed out check mark in the left column.
"Adobe Photoshop Elements ..." is in the column to the right, but the "All Components" is grayed out and cannot be clicked.
I have tried to click on the "Photoshop Elements ..." but nothing happens
The Install button is NOT grayed out
If I click the Install button, nothing happens - I mean nothing - no error indication,,,, nothing - it clicks in but nothing happens.
Is there a logfile somewhere which can tell me why it is not installing?
BTW, it is an upgrade but it never asks me for a previous full version serial number. Perhaps that is only done at activation?
Thanks.
jeff.
Macbook Pro, Early 2008 15 inch
OSX Version 10.8.2
2.4 GHz Intel Core 2 Duo
4 GB 667 Mhz DDR2 SDRAM
Graphics NVIDIA GeForce 8600M GT 256 MB
70 GB free disk space

Thanks Jeff, but it only asks for the current serial number - Which I know is not right.
I did get it to install, however, by manually going in and deleteing all references to Adobe from my system. The Installer is not handling an exception properly and is failing. Sorry, that's a bug. The offending file apparently was in /library/application support/Adobe. For my purposes, I only have to re-install one additional product to insure that everything still works. The fact that it installed an update without asking for a previous serial number is also a bug - perhaps the same bug not completely cleaned up. My opinion is that they either have to fix the installer or offer a cleaner - maybe there is a cleaner but I did not know about it. I am marking this as complete but the developers clearly have some work here. Perhaps it is not possible to handle every exception - I can accept that also.
jeff.

Can't download Photoshop Elements 10 upgrade

I have a brand new Windows 7 computer with 4GB RAM. Firefox is my browser. I purhcased the downloadable upgrade for Photoshop Elements 10 on the Adobe web site. When I clicked on the Akami Download Manager to download the product, I saw a flashing box in my browser that my computer was trying to connect to the Akamai downoload manager. I waited 5 or so minutes but the connection was never made and I could not donwload my product. I exited my browser and then restarted it but I had the same problem. I still couldn't download the Photoshop Elements 10 upgrade.
Could you please tell me what is causing this problem and how I can download Photoshop Elements 10.
Thanks.
Richard

You can download PSE 10 from the below link but make sure to read the "Very Important Instructions", mentioned on the website, properly before downloading it.
http://prodesigntools.com/photoshop-elements-10-direct-download-links-pse-premiere-pre.htm l

Photoshop Elements 13 upgrade problem!?

I bought Photoshop Elements 13 upgrade version. Previous version PSE7 has been activated 3 years ago. My computer is connected to the internet via wifi with a speed of 100/10M.
Every time I try to open my new program it tell´s to me, that Sign in Required (even if I am signed in to www.adobe.com). If I say Sign in Now this window pop´s up!
What on earth should I do?
Greetings from Finland!
JVo

1. Yes, I am connected to the Internet.
2. Yes, I can access secure sites.
3. Problem? Another is not OK? Is this the problem? If so, what should I do?
CS5.5:
But CS6 OK:
Here is what I found from the host´s file - there is nothing else:
4. Certificate OK.

I just installed Photoshop Elements 12 upgrade [from Elements 9]. Can I uninstall Elements 9?

I just installed Photoshop Elements 12 upgrade [from Elements 9]. Can I uninstall Elements 9 without any negative effects?

yes, you can deactivate (help>deactivate) and uninstall.
you do/did not even need to have pse 9 installed before installing your ps12 upgrade. if it's not installed you will be prompted for the pse 9 serial number.

Photoshop Elements 6 Slideshow Issues

Photoshop Elements 6 Core Version: 6.0 (20070910.r.377499)
Issues:
Ordering Slide Shows
They will not order in File Name order -- Must I do it manually? -- which is silly for a computer
Slide Show Photo Background
File name picked up as title/description which is perfect --
But cannot get a bigger background then picture
This means the title covers picture and / or does not show up well.
Ideally I would like a larger canvas on the bottom of the picture so the text can show up against black or some other color without covering the photo.
This should be easy with canvas size but I cannot get it to work in a slide show.
Should also be able to change text color
Do not mind buying an upgrade but want to make sure these issues can be solved
See these issues in boards but cannot find solutions.
Thanks

the problem seems to be with the mp3,could please specify the size of the audio file which you were using and please try an audio file with a smaller size.

IPod (Gen 5) problems with Adobe Photoshop Elements after upgrade to V 4.0

This is really strange. I have used Photoshop Elements
V 3.0 to organize my pictures. iTunes would let me choose
the collection I wanted to synchronize with my iPod (Gen 5, 60 GB) and everything worked fine. After upgrading Photoshop Elements to V 4.0
I am neither able to select a collection nor able to sync the pictures with my iPod.
Does anyone know if there is a compatibility issue between iTunes and PS Elements 4 ?
Thanks.
Windows XP Pro

Check this thread http://discussions.apple.com/message.jspa?messageID=1303201#1303201

Adobe Photoshop Elements 10 Editor Issue

Have downloaded Adobe Photoshop Elements 10 Editor from the Mac App Store onto my Mac Book Pro, set iPhoto preferences to Adobe Photoshop Elements 10 Editor, but when trying to open a file from my iPhoto library, the following message appears: "unable to complete your request because of a program error". What can I do to resolve this issue?

Are you able to edit an image file that's not in the iPhoto library with PSE 10?
Also the followinjg has some tips on configuring PSE for use inside iPhoto that you may or may not know about:
Using Photoshop (or Photoshop Elements) as Your Editor of Choice in iPhoto.
1 - select Photoshop as your editor of choice in iPhoto's General Preference Section's under the "Edit photo:" menu.
Click to view full size
2 - double click on the thumbnail in iPhoto to open it in Photoshop. When you're finished editing click on the Save button. If you immediately get the JPEG Options window make your selection (Baseline standard seems to be the most compatible jpeg format) and click on the OK button. Your done. 3 - however, if you get the navigation window
Click to view full size
that indicates that PS wants to save it as a PS formatted file. You'll need to either select JPEG from the menu and save (top image) or click on the desktop in the Navigation window (bottom image) and save it to the desktop for importing as a new photo.
This method will let iPhoto know that the photo has been editied and will update the thumbnail file to reflect the edit..
NOTE: With Photoshop Elements 9/10 the Saving File preferences should be configured as shown:
Click to view full size
I also suggest the Maximize PSD File Compatabilty be set to Always. In PSE’s General preference pane set the Color Picker to Apple as shown:
Click to view full size
NOTE: If you want to use both iPhoto's editing mode and PS without having to go back and forth to the Preference pane, once you've selected PS as your editor of choice, reset the Preferences back to "Open in main window". That will let you either edit in iPhoto (double click on the thumbnail) or in PS (Control-click on the thumbnail and seledt "Edit in external editor" in the Contextual menu). This way you get the best of both worlds.
OT

Photoshop Elements 12 upgrade

I bought a Wacom Bamboo..... that came bundled with Elements 10....
Recently, I became aware of an upgrade to Elements 12. I found a reseller who sold me the upgrade at a really good price.
Trouble is, when I put the disc in, I was confronted with a Serial Number window.
The reseller told me if I had a previous version of Elements installed, there should be no problem...... I have Elements 10 installed, and there is a problem.... I can't upgrade!!!
Anybody got some advice?

Please visit http://www.adobe.com/support/contact if there are more questions for Adobe. Thank you.
General Info
Chat start time
Dec 13, 2013 4:04:24 AM EST
Chat end time
Dec 13, 2013 5:10:10 AM EST
Duration (actual chatting time)
01:05:46
Operator
Rashmitha
Chat Transcript
info: Hi, there are several customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
info: You are now chatting with Rashmitha.To ensure we stay connected throughout our interaction , please don't click on the 'x' in the chat window. Doing so will disconnect our chat session.
Rashmitha: Hello! Welcome to Adobe Customer Service.
Mick: Hi,
Mick:
Mick: serial number issue
Rashmitha: Hi Mick,
Rashmitha: Could you please elaborate the issue clearly?
Mick: #0212016380
Mick: my case number
Rashmitha: Thank you for the information.
Mick: I have Photoshop Elements 10 installed on my MacBook Pro
Rashmitha: Please allow me 2-3 minutes while I check this information.
Mick: ok
Rashmitha: Thank you.
Rashmitha: Please allow me another 2-3 minutes as it is taking more time.
Mick: no worries..... I'm at work too.... so I'm keeping an eye on this
Rashmitha: Thank you.
Rashmitha: Thank you for your time.
Rashmitha: I have checked the Proof of Purchase and see that there is no product information on that, I suggest you to contact the place of purchase.
Mick: I have contacted the place of purchase several times
Mick: they insist I shouldn't need a serial number
Mick: how can they sell software that requires a serial number, without a serial number
Mick: they have been no help whatsoever
Mick: and they have been defiant
Mick: this is YOUR software
Mick: sold under the Adobe brand
Mick: where is my serial number?
Mick: I have a disc.... a box with Adobe all over it...
Mick: do you want pictures of the box?
Mick: I'm sick and tired of being duck shoved from place to place....
Mick: I've waited 3 weeks for Adobe software....
Mick: I have been 'ripped off'....
Mick: what are you gonna do about it?
Rashmitha: In the Proof of purchase there is no proof that you have purchased the software, no product information on it.
Mick: what?
Mick: 'no proof'?
Mick: what exactly does that mean?
Mick: you want my Visa card number?
Rashmitha: Mick, there is no product information.
Mick: Photoshop Elements 12: Multiple Platforms; DVD Set; 1 User; DV
Mick: what proof do you need?
Mick: you want the photo from their website?
Mick: do you want a picture of the box they sent me?
Mick: here is the link
Mick: http://www.misystems.com.au/epages/shop.sf/en_AU/?ViewAction=DetailSearchProducts&ObjectID =814667&PagerSize=5&Search=SF-AllStrings&SearchString=Photoshop&OrderBy=ListPrice
Rashmitha: We are sorry, in the proof of purchase which you have submitted do not have the information on products.
Mick: how can you say that?
Mick: It details what they sent me
Mick: Photoshop Elements 12: Multiple Platforms; DVD Set; 1 User; DV
Mick: are you looking at the right invoice?
Rashmitha: I have checked the proof of purchase that you have submitted.
Mick: I submitted 2
Mick: you checked BOTH invoices?
Mick: I accidentally submitted 2 invoices
Rashmitha: Yes Mick, I have checked both the attachments and see that there are no product information on that.
Mick: what do you mean no product information?
Mick: Photoshop Elements 12: Multiple Platforms; DVD Set; 1 User; DV
Mick: how is that no product information?
Mick: my blood is starting to boil
Mick: do you want photo's of the product they sent?'
Mick: stop joking around
Mick: I'm SERIOUS
Rashmitha: Yes Mick, there is information you have purchased Photoshop Elements 12
Mick: so, what is the problem?
Mick: hang on..... I know what the problem is..... I HAVEN'T GOT A SERIAL NUMBER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Mick: STOP PLAYING WITH ME
Mick: I PAID $30 FOR PHOTOSHOP ELEMENTS 12.... WHICH WAS DELIVERED WITHOUT A SERIAL NUMBER
Mick: THIS IS FRAUD
Mick: AND I'M GETTING FURIOUS
Mick: WHERE IS YOUR MANAGER?
Mick: WHO IS IS CHARGE THERE?
Mick: I'M ABOUT TO PUNCH A KITTEN
Mick: HURRY UP
Rashmitha: Thank you for waiting. One moment please.
Rashmitha: I’ll be happy to get you to a supervisor, is it alright if I pull up your account so that they can see exactly what’s going on?
Mick: YES
Rashmitha: Mick, I certainly understand your frustration, however you need to contact HP to get the serial number.
Rashmitha: We do not have an option to provide serial numbers for OEM products.
Mick: who is HP?
Rashmitha: You need to contact HP company from where you have purchased the computer.
Mick: DON'T ABBREVIATE
Mick: WHAT IS HP?
Mick: what has purchasing my computer got to do with your software?
Mick: I bought my laptop 2011
Mick: what are you talking about?
Mick: now I'm getting confused AND agnry
Mick: angry
Mick: where is your supervisor?
Mick: so angry, I can't spell
Rashmitha: Please stay online while I transfer the chat to supervisor.
Mick: hurry up
Malcolm: Greetings Mick.
Malcolm: I'm Malcolm, Rashmitha's floor Supervisor.
Mick: I wish I felt 'pleasant' but I'm about to lose my rag
Malcolm: Sorry about that, Mick.
Malcolm: Let me see what best I can do to help you with this issue.
Mick: all I need is a serial number for Photoshop Elements 12..... that I paid for.... 3 weeks ago
Mick: and I'll be on my way
Mick: you'll hear nothing more from me
Mick: I'll have received what I paid for
Mick: and I'll be happy
Mick: simple
Mick: no kittens will be harmed
Malcolm: I will be more than happy to do it, Mick.
Mick: I won't unleash a tirade of expletives....
Malcolm: I checked and see that you have submitted an invalid proof of purchase, the order value of the invoice you've submitted is AU$2,346,313.65.
Mick: no
Mick: that's not the one
Mick: there is another one
Mick: I have ALREADY EXPLAINED THIS TO YOUR MATE
Malcolm: I see that, sorry about that, Mick.
Malcolm: I will go ahead and generate a new serial number for you right away.
Mick: thank you
Malcolm: Please standby Mick.
Malcolm: Thank you for being on hold.
Malcolm: Appreciate your patience in this regard and I'm really sorry for the inconvenience caused.
Malcolm: I have generated a new serial number and registered in your Adobe account.
Malcolm: I will also send the serial number via email, Mick.
Mick: thank you..... if it works, you won't hear from me again....
Mick: I really appreciate this
Mick: Thank you
Malcolm: I'm sure, it'll work, Mick.
Malcolm: You're welcome.
info: Your chat transcript will be sent to at the end of your chat.
Malcolm: Once again I apologize, thank you for being so nice, I happy I was able to provide you the serial number.
Mick: cheers

Getting an "Adobe Photoshop Elements" "Updating..." Window

Every now and then (always when I'm in a hurry) I get a Window that pops up in the organizer that has the title "Adobe Photoshop Elements" and a message "Updating..." and a progress bar. Most of the time it zips right through to 100% but sometimes (like right now) it takes a long time - like over an hour!!!
Anyone have an idea of what it's updating?
I've looked at the resource monitor and it looks like the file PhotoshopElementsOrganizer.exe has over a hundred files (photos) open and reading from them. Is it rebuilding thumbnails or something in the DB?
Also, not sure if it's related but I use the Media Center plugin to view slideshows. Is it somehow messing things up - maybe clearing the thumbnails?
I'm running Vista Home Premium. Intel Quad Core [email protected] 4GB ram and a Raid 5 disk array.

Dave,
A number of people have reported this issue:
http://www.adobeforums.com/webx/.59b6ed35/3?14@@
http://www.adobeforums.com/webx/.59b67c1b
http://www.adobeforums.com/webx?128@@.59b4f4ab
It appears to be related to watched folders. Try disabling all watched folders by unchecking File > Watch Folders > Watch Folders. If that doesnt work, you can try turning off the service Active File Monitor that implements watching see one of the threads above for how to do that.
Please post back if either of those works.

How can I install Adobe Photoshop Elements Update 9.0.3 after I get a message that Installation has failed and the solution is not in troubleshooting or forums?

My Photoshop Elements 9 stopped working a couple of weeks ago. When I clicked the PSE button nothing happened. I tried this several times over a few days and it still failed. I uninstalled the program and re-installed it. It worked well. Then I tried to install the Update 9.0.3. The download was almost successful. When it was about to show 100% successful for the download, an error message said the installation had failed and that I should try later. I tried this many times over a few days and the same result occurred. I tried troubleshooting and the answers to questions, but I could not find an answer. I don't know where to go to see if anybody has answered my question. How can I install Update 9.0.3?
Colin Hansen

Try downloading and installing the 9.0.3 updater from here:
mac
Adobe - Photoshop Elements : For Macintosh
windows
Adobe - Photoshop Elements : For Windows

How to re-install PHOTOSHOP ELEMENTS after upgrading to WINDOWS 8?

Hi,
I purchased a new HP ENVY 14-3011TU ULTRABOOK a couple of days ago. It came standard with WINDOWS 7, ADOBE PHOTOSHOP ELEMENTS and BEATS AUDIO.
I upgraded to WINDOWS 8, installed a few programs but decided to start over new. So, I re-installed WINDOWS 8 selecting the option that will delete all programs. Silly me didn't realise at the time that it would also delete the programs that came standard with my Ultrabook; ADOBE PHOTOSHOP ELEMENTS and BEATS AUDIO.
I managed to get BEATS AUDIO back, but I'm still searching for a solution to get ADOBE PHOTOSHOP ELEMENTS BACK without paying any $$.
PLEASE HELP!

have you considered HP's tech support options? They have a forum as well and sometimes they have software along with drivers that you can download for your computer model, depending on the model.

Photoshop elements update error

My photoshop elements 12 will not update. Like others it gives error message. Possible solution is download drivers? The problem is I don't know what to do with these files or if I should even extract them. Below is a screen shot. The files below look like MAC files and not Windows files. Help. If these files are not for me what next. I am needing the Beginner Version. Thanks.

Opened my Photoshop Elements 9 program-
Got an alert to download critical update-
Downloaded update-
Extracted update-
Tried to install-
Error message during install, reads: see attachment.
The post described the steps I took.....see above.
Photoshop opens and operates fine. Just didn't install update. Says 'this installer is misconfigured' and to contact program author. Adobe website no help.
Like I said, I can still use the program, just wanted the critical update.
Thank you for your help, suggesting the C:\Program Files(86). Will try that.

Photoshop Elements Update/Upgrade Issues

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