Photoshop Elements ver7; Editor

So i bought a new laptop and along with it i orderded adobe photoshop elements version 7.  after i finished installing everything i went to try and open the photoshop editor. it brings up the first screen with the blue box where it shows everything its loading, and when it came to the part where it says "Building TWAIN menu items" a new window pops up and says "a problem caused the program to stop working correctly. windows will close the program and notify you if a solution is available"
so i hit close program and everything closes. no solution.
i tried calling the adobe tech support but they were no use. they said the tech support is a paid service ....
ive tried uninstalling the software and reinstalling it via the cd that came with eveyting but the program still doesnt load.
the organzier part of photoshop elements works, but the editor doesnt. i even tried opening the editor from the organizer but the same problem resulted.
my laptop runs on windows vista operating system.
if anyone can please offer solutions/suggestions that would be so helpful. i love to edit photos and miss doing that because of a technical issue.
thanks in advance.

THANK YOU SOOOOOO MUUCCHH!!!
i did just as you said, it was under locales\en_US\Plug-ins\import-export
and then i followed the instructions to change the file name by adding the ~
wow. i cant believe such a simple change could do so much....
this may be beyond regular knowledge but why did it make such a difference? im just curious as to why the regular file was giving it so much trouble. is it something on my computer or is it an issue at adobe's end? just curious.
thank you again. this has been bothering me for so long and i am now kicking myself for not getting this resolved sooner,espeically if it was something as simple as this.

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