Photoshop elements won't run, eula agreement error

This week one of our users began experiencing a problem with using Photoshop Elements 5.0.  She knows the application worked fine on her computer a few weeks ago, but when she tried to use the program today she is being asked to accept or decline the user agreement.  Once she clicks "Accept" the program then gives her the error message below:
  "Your Adobe Photoshop Elements EULA agreement has been declined or is invalid.  The application cannot continue and must now exit."
She clicks "OK" and the program exits.  What has happened?  Do we need to re-install?  We work in an environment where we have no administrative rights on these machines and so we are trying to avoid getting the IT folks to re-install since they could take a couple weeks.  Please help us figure out this problem.
Thanks!!

This is a recuring issue for me, most likely caused by a registry cleaner. I can go months - as many as six without that lovely greeting. I have found no other way to correct it other than a reinstallation.

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