Photoshop error ? cloud not showing anything?
Thankyou Mylenium for your response,
No I didn't know it was not an "error Message," It says clearly in capital letters when it pops up across my screen Error b6808cc6-135b-4f7f-933f-4a1274bac3b9 and across the top of the box is photoshop cc. and try again later. for well over a week i have had this popping up.
Today it ask me to sign in which i did, followed the directions - sign in to the internet and check my clock was right.
So I turned off the router, waited then turned it back on. Yes I'm conected. The time and day are correct to eastern standard time in Australia, made sure I signed in correctly and wallah! the same Error message again and try later.
Sorry, I am confused, its not an error message at all. Just because it says error clearly why on earth would I not know that its just some obscure hash value ???
What ever it is my manager is stuck and the cloud is greyed out, when I click on either the symbol for the cloud drop down box that should show my apps and the updates shows nothing, click on the clog help, open in window and quit, and the manager symbol has a 5 next to it. But when you click on that the cloud box comes back with still nothing.
I sign into adobe follow the prompts to the forum seeking guildence, help! because I am not a "techy", just a student trying to learn. I can't close the not an error "Error"notice down as it only allows a minimize button to show.
I klick on the cloud app that shows only in light grey on the bar at the top of my Mac, I get an empty window,
and the manager shows nothing either.
I do have lightroom 5, dreamwever cs6 and photoshop cs6 that I can work with some programs I haven't tried, but those that i have I get a message that i am anable to access try later, but as I am paying a monthly supscription fee I feel I should be able to use these programs, If I needed to rely on these apps to run my business i would be more than a little upset.
all I was trying to do and need you help me sort out what is wrong with the program, what did I do? as it was working fine before christmas, and how do I fix it, is that too much to ask. And please consider we are not all techies with degrees in IT.
Found an older thread with the same error: http://forums.adobe.com/message/4398150
Essentially the user was able to solve this issue by downloading the trial version of Photoshop (go here to download). When you're prompted to enter your AdobeID, do so with you Creative Cloud membership AdobeID.
You can also try running the Cleaner Tool (go here), make sure Photoshop is completely uninstalled, reboot your computer, and try to install Ps again.
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Adobe Photoshop Version: 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch])
Operating System: Windows XP 32-bit
Version: 5.1 Service Pack 3
System architecture: Intel CPU Family:15, Model:2, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2
Physical processor count: 1
Processor speed: 1394 MHz
Video Card: Intel(R) 82845G Graphics Controller
Video Mode: 1152 x 864 x 4294967296 colors
Video Card Driver: ialmrnt5.dll
Driver Version: 6.13.01.3264
Built-in memory: 2046 MB
Free memory: 1497 MB
Memory available to Photoshop: 1586 MB
Memory used by Photoshop: 70 %
Image cache levels: 4
Serial number: 92628791954238016438
Application folder: D:\CS4\Photoshop CS4\
Temporary file path: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\
Photoshop scratch has async I/O enabled
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ACE.dll ACE 2008/08/27-18:10:41 53.355610 53.355610
AdobeLinguistic.dll Adobe Linguisitc Library 4.0.0
AdobeLM.dll AdobeLM 3.0.11.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08) 53.352460
AdobeLM_libFNP.dll FLEXnet Publisher (32 bit) 11.5.0.1 build 57427
AdobeOwl.dll Adobe Owl 2008/08/14-18:38:42 2.0.70 53.354161
AdobeOwlCanvas.dll Adobe Owl Canvas 2.0.70 53.354161
AdobePDFL.dll PDFL 2008/08/20-20:15:08 53.204060 53.204060
AdobeUpdater.dll Adobe Updater Library 6.0.0.1452 (BuildVersion: 52.338651; BuildDate: Wed Apr 16 2008 19:28:20) 52.338651
AdobeXMP.dll Adobe XMP Core 4.2.2 53.352624
AdobeXMPFiles.dll Adobe XMP Files 4.2.2 53.352624
AdobeXMPScript.dll Adobe XMP Script 4.2.2 53.352624
adobe_caps.dll Adobe CAPS 2,0,99,0 2.135373
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ahclient.dll AdobeHelp Dynamic Link Library 1, 3, 12, 0
aif_core.dll AIF 1.0 53.352475
aif_ogl.dll AIF 1.0 53.352475
amtlib.dll AMTLib 2.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08) 53.352460
amtservices.dll AMTServices 2.0.1.10077 (BuildVersion: 53.352460; BuildDate: Tue Jul 29 2008 16:47:08) 53.352460
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image_runtime.dll AIF 1.0 53.352475
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