Photoshop gives "Program Error" when I try to open files while VPN

I think this may be a new one. While VPN on my company network, Photoshop CS cannot open any files. Either drag and drop, double click or even file open command. You get the clock and the message "failed to open because of a Program Error.... " or something close to that. I'm sure it says Program Error though. Works fine if I'm not VPN but soon as I'm on it stops opening files or even creating a new blank canvas gives that error. I checked Adobe forum and nothing there to find about this one. Anyone else have this happen?

Hi, SSI.
1. What VPN client are you using?
As a guess, your VPN client may be blocking a port that PS CS may use for license verification over the Internet. The fact that it works AOK when not using the VPN would tend to support this hypothesis. As to what port it may be attempting to use, I can't say, but you may be able to find this out from Adobe and then work with your firm's networking staff to see if this port can be opened for use when the VPN is active.
2. You noted that you "checked Adobe forum and nothing there to find about this one." Did you post to the Adobe Photoshop forum? If not, I recommend doing so.
3. You wrote: "You get the clock and the message "failed to open because of a Program Error.... " or something close to that. I'm sure it says Program Error though."As FYI, in cases such as this, copying down the exact text of the message is helpful.
Good luck!
Dr. Smoke
Author: Troubleshooting Mac® OS X

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