Photoshop, Indesign, Illustrator CC crash after UI loads
For 5 days and 20 hours i have been trying to sort this issue out, these 3 apps crash after the UI loads, no crash log or error message is displayed it simply quits.
After trying every fix mentioned on the forums
1. Fonts
2 Premission
3. Reinstall CC
4. Update OS
5. ACL's
6. ODBM
7. Pref files
I rang adobe, 2.5hours on the phone, transfered to 6 different departments, and even when i had the error in the console app in front of me regarding a cocoa submenu not working the person on the phone wouldnt take it because it wasnt a crash report in the diagnostics folder.
OK i may be an ex apple genius, and my standards of customer service are very high, but Adobe you have a serious problem, your customer service is diabolical, as an IT manager i cannot spent the whole morning trying to fix one laptop. You have people on the phone reading from a script who cannot think for themselves.
If another supplier cam along id consider moving away from adobe as in the last 5 years its been all down hill.
And yes my issue still is not resolved, will now do a complete erase and install of the OS then adobe CC.
Hey,
Have a look at http://forums.adobe.com/thread/1234968
Think it will hep you.
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I am using Adobe Suite CS4 and have had no problems with it until today. InDesign, Photoshop and Illustrator keep crashing!! I've uninstalled and reinstalled to no avail. I've also cleared the cache. Help!
Ok, thanks for your help. I believe I pasted all the info from your answer. Since Photoshop and inDesign are crashing as well, will you need that too?
May 8 16:04:41 iMac com.apple.launchd.peruser.501[126] ([0x0-0x4d04d].com.adobe.illustrator[493]): Job appears to have crashed: Segmentation fault: 11
May 8 16:04:42 iMac ReportCrash[496]: Saved crash report for Adobe Illustrator[493] version 367 (14.0.0) to /Users//Library/Logs/DiagnosticReports/Adobe Illustrator_2014-05-08-160442_-iMac.crash
May 8 16:04:42 -iMac ReportCrash[496]: Removing excessive log: file://localhost/Users/xxxxxx/Library/Logs/DiagnosticReports/Adobe%20Illustrato r_2014-05-06-152657_-iMac.crash
Process: Adobe Illustrator [273]
Path: /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 367 (14.0.0)
Code Type: X86 (Native)
Parent Process: launchd [131]
Date/Time: 2014-05-06 15:29:44.038 -0700
OS Version: Mac OS X 10.7.5 (11G63b)
Report Version: 9
Interval Since Last Report: 353 sec
Crashes Since Last Report: 6
Per-App Interval Since Last Report: 11182846 sec
Per-App Crashes Since Last Report: 7
Anonymous UUID:
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000ffffff5a
VM Regions Near 0xffffff5a:
--> shared memory 00000000ffff0000-00000000ffff2000 [ 8K] r-x/r-x SM=SHM
Application Specific Information:
objc[273]: garbage collection is OFF
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 AdobePDFL 0x024104cd ASrealloc + 737
1 AdobePDFL 0x0236f588 CosDocEnumEOFs + 27326
2 AdobePDFL 0x0236d907 CosDocEnumEOFs + 20029
3 AdobePDFL 0x0236fd46 CosDocEnumEOFs + 29308
4 AdobePDFL 0x0227d782 ASTextIsEmpty + 1146
5 AdobePDFL 0x0212779f PDFontPSFlushIncrGlyphList + 65853
6 AdobePDFL 0x02127966 PDFontPSFlushIncrGlyphList + 66308
7 AdobePDFL 0x02129f93 PDFontPSFlushIncrGlyphList + 76081
8 AdobePDFL 0x0212cae6 PDFontPSFlushIncrGlyphList + 87172
9 AdobePDFL 0x02111b26 PDFLPrintDoc + 6322
10 AdobePDFL 0x021dccac PDSetHostEncoding + 2412
11 AdobePDFL 0x021dce02 PDSetHostEncoding + 2754
12 AdobePDFL 0x02114eba PDFLInitFriends + 2122
13 AdobePDFL 0x021149c8 PDFLInitFriends + 856
14 com.adobe.illustrator.plugins.PDF Suite 0x16884096 PluginMain + 163654
15 com.adobe.illustrator.plugins.PDF Suite 0x16883b61 PluginMain + 162321
16 com.adobe.illustrator.plugins.PDF Suite 0x168840f2 PluginMain + 163746
17 com.adobe.illustrator.plugins.PDF Suite 0x16862872 PluginMain + 26402
18 com.adobe.illustrator.plugins.PDF Suite 0x16862c7b PluginMain + 27435
19 com.adobe.illustrator.plugins.PDF Suite 0x1685c1f3 PluginMain + 163
20 com.adobe.illustrator 0x006a93ff 0x1000 + 6980607
21 com.adobe.illustrator 0x006a89c6 0x1000 + 6977990
22 com.adobe.illustrator 0x00586d75 0x1000 + 5791093
23 com.adobe.illustrator 0x00586e2d 0x1000 + 5791277
24 com.adobe.illustrator 0x0052f513 0x1000 + 5432595
25 com.adobe.illustrator 0x00539777 0x1000 + 5474167
26 com.adobe.illustrator 0x0053d599 0x1000 + 5490073
27 com.adobe.illustrator 0x00515187 0x1000 + 5325191
28 com.adobe.illustrator 0x00b0517a AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 524022
29 com.adobe.illustrator 0x00a181df AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 43387
30 com.adobe.illustrator 0x0004210a 0x1000 + 266506
31 com.adobe.illustrator 0x0053c893 0x1000 + 5486739
32 com.adobe.illustrator 0x0053a574 0x1000 + 5477748
33 com.adobe.illustrator 0x00b03d77 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 518899
34 com.adobe.illustrator.plugins.PDF Format 0x10122118 0x1010f000 + 78104
35 com.adobe.coretech.adm 0x0dd83d85 0xdd7b000 + 36229
36 com.adobe.coretech.adm 0x0dd8c62f 0xdd7b000 + 71215
37 com.adobe.coretech.adm 0x0dd8d7fb 0xdd7b000 + 75771
38 com.adobe.coretech.adm 0x0ddd5871 0xdd7b000 + 370801
39 com.adobe.coretech.adm 0x0dd93c53 0xdd7b000 + 101459
40 com.adobe.illustrator.plugins.PDF Format 0x101200bd 0x1010f000 + 69821
41 com.adobe.illustrator.plugins.PDF Format 0x1011a56a 0x1010f000 + 46442
42 com.adobe.illustrator.plugins.PDF Format 0x101442e7 PluginMain + 2927
43 com.adobe.illustrator.plugins.PDF Format 0x1014391e PluginMain + 422
44 com.adobe.illustrator 0x006a93ff 0x1000 + 6980607
45 com.adobe.illustrator 0x006a89c6 0x1000 + 6977990
46 com.adobe.illustrator 0x00586d75 0x1000 + 5791093
47 com.adobe.illustrator 0x0047021d 0x1000 + 4649501
48 com.adobe.illustrator 0x00473190 0x1000 + 4661648
49 com.adobe.illustrator 0x0027b1dc 0x1000 + 2597340
50 com.adobe.illustrator 0x0027bb3b 0x1000 + 2599739
51 com.adobe.illustrator 0x0027bf0d 0x1000 + 2600717
52 com.adobe.illustrator 0x000a2ad9 0x1000 + 662233
53 com.adobe.illustrator 0x000a24ea 0x1000 + 660714
54 com.adobe.illustrator 0x000a263a 0x1000 + 661050
55 com.apple.AE 0x91fb8e0b InvokeAEEventHandlerUPP + 29
56 com.adobe.illustrator.plugins.Scripting Support 0x0e3794e6 0xe359000 + 132326
57 com.adobe.illustrator.plugins.Scripting Support 0x0e3f4dcb PluginMain + 605
58 com.apple.AE 0x91fa3045 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 202
59 com.apple.AE 0x91f8cb67 _ZL25dispatchEventAndSendReplyPK6AEDescPS_ + 43
60 com.apple.AE 0x91f8ca54 aeProcessAppleEvent + 253
61 com.apple.HIToolbox 0x93410a86 AEProcessAppleEvent + 103
62 com.apple.HIToolbox 0x9359ead1 AEProcessEvent + 162
63 com.apple.HIToolbox 0x9349752f HIStdAppHandler::HandleEvent(OpaqueEventHandlerCallRef*, TCarbonEvent&) + 181
64 com.apple.HIToolbox 0x934984ce TEventHandler::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 58
65 com.apple.HIToolbox 0x9358bc0c _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
66 com.apple.HIToolbox 0x93407313 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1602
67 com.apple.HIToolbox 0x93406790 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 482
68 com.apple.HIToolbox 0x934065a8 SendEventToEventTargetWithOptions + 75
69 com.apple.HIToolbox 0x9341c1c6 _ZL29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRef Pv + 3152
70 com.apple.HIToolbox 0x934077ce _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 2813
71 com.apple.HIToolbox 0x93406790 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 482
72 com.apple.HIToolbox 0x9341b571 SendEventToEventTarget + 76
73 com.adobe.illustrator 0x00080d3e 0x1000 + 523582
74 com.apple.HIToolbox 0x9358bc0c _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
75 com.apple.HIToolbox 0x93407313 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1602
76 com.apple.HIToolbox 0x93406790 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 482
77 com.apple.HIToolbox 0x934065a8 SendEventToEventTargetWithOptions + 75
78 com.apple.HIToolbox 0x9341c1c6 _ZL29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRef Pv + 3152
79 com.apple.HIToolbox 0x934077ce _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 2813
80 com.apple.HIToolbox 0x93406790 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 482
81 com.apple.HIToolbox 0x9341b571 SendEventToEventTarget + 76
82 com.apple.HIToolbox 0x9358ba58 ToolboxEventDispatcher + 82
83 com.apple.HIToolbox 0x9358bb87 RunApplicationEventLoop + 236
84 com.adobe.illustrator 0x00080f83 0x1000 + 524163
85 com.adobe.illustrator 0x000d84ab 0x1000 + 881835
86 com.adobe.illustrator 0x000a2cd2 0x1000 + 662738
87 com.adobe.illustrator 0x00003672 0x1000 + 9842
88 com.adobe.illustrator 0x00003599 0x1000 + 9625
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x95f0a90a kevent + 10
1 libdispatch.dylib 0x96fb6e04 _dispatch_mgr_invoke + 969
2 libdispatch.dylib 0x96fb5853 _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x95f0a02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x95542ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x955446fe start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x95f0a02e __workq_kernreturn + 10
1 libsystem_c.dylib 0x95542ccf _pthread_wqthread + 773
2 libsystem_c.dylib 0x955446fe start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x95f0983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95544e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x954ec82a pthread_cond_wait + 48
3 com.adobe.amt.services 0x047c9552 AMTConditionLock::LockWhenCondition(int) + 46
4 com.adobe.amt.services 0x047c4995 _AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDService*) + 115
5 com.adobe.amt.services 0x047c95b0 AMTThread::Worker(void*) + 20
6 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
7 libsystem_c.dylib 0x955446de thread_start + 34
Thread 5:
0 libsystem_kernel.dylib 0x95f0983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95544e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x95544f7b pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore 0x9ad0f3a7 TSWaitOnConditionTimedRelative + 178
4 com.apple.CoreServices.CarbonCore 0x9ad0f11d TSWaitOnSemaphoreCommon + 490
5 com.apple.CoreServices.CarbonCore 0x9ad0ef2e TSWaitOnSemaphoreRelative + 24
6 com.apple.CoreServices.CarbonCore 0x9ad84398 TimerThread + 292
7 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
8 libsystem_c.dylib 0x955446de thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x95f0983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95544e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x954f542c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x9ad9de62 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore 0x9ad0f37d TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore 0x9ad7167f MPWaitOnQueue + 200
6 AdobeACE 0x0130a38d 0x12d9000 + 201613
7 AdobeACE 0x01309d85 0x12d9000 + 200069
8 com.apple.CoreServices.CarbonCore 0x9ad725e0 PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
10 libsystem_c.dylib 0x955446de thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x95f0983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95544e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x954f542c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x9ad9de62 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore 0x9ad0f37d TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore 0x9ad7167f MPWaitOnQueue + 200
6 AdobeACE 0x0130a38d 0x12d9000 + 201613
7 AdobeACE 0x01309d85 0x12d9000 + 200069
8 com.apple.CoreServices.CarbonCore 0x9ad725e0 PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
10 libsystem_c.dylib 0x955446de thread_start + 34
Thread 8:
0 libsystem_kernel.dylib 0x95f0983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95544e21 _pthread_cond_wait + 827
2 libsystem_c.dylib 0x954f542c pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x9ad9de62 TSWaitOnCondition + 124
4 com.apple.CoreServices.CarbonCore 0x9ad0f37d TSWaitOnConditionTimedRelative + 136
5 com.apple.CoreServices.CarbonCore 0x9ad7167f MPWaitOnQueue + 200
6 AdobeACE 0x0130a38d 0x12d9000 + 201613
7 AdobeACE 0x01309d85 0x12d9000 + 200069
8 com.apple.CoreServices.CarbonCore 0x9ad725e0 PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
10 libsystem_c.dylib 0x955446de thread_start + 34
Thread 9:
0 libsystem_kernel.dylib 0x95f07c22 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x95f071f6 mach_msg + 70
2 com.macromedia.Flash Player.authplaylib 0x1390763e ExternalPlayer_Initialize + 1865604
3 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
4 libsystem_c.dylib 0x955446de thread_start + 34
Thread 10:
0 libsystem_kernel.dylib 0x95f0983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95544e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x954ec82a pthread_cond_wait + 48
3 com.macromedia.Flash Player.authplaylib 0x13733ba6 0x1344c000 + 3046310
4 com.macromedia.Flash Player.authplaylib 0x13755f81 ExternalPlayer_Initialize + 90311
5 com.macromedia.Flash Player.authplaylib 0x13733f98 0x1344c000 + 3047320
6 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
7 libsystem_c.dylib 0x955446de thread_start + 34
Thread 11:
0 libsystem_kernel.dylib 0x95f0983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95544e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x954ec82a pthread_cond_wait + 48
3 com.macromedia.Flash Player.authplaylib 0x13733ba6 0x1344c000 + 3046310
4 com.macromedia.Flash Player.authplaylib 0x13755f81 ExternalPlayer_Initialize + 90311
5 com.macromedia.Flash Player.authplaylib 0x13733f98 0x1344c000 + 3047320
6 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
7 libsystem_c.dylib 0x955446de thread_start + 34
Thread 12:
0 libsystem_kernel.dylib 0x95f0983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95544e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x954ec82a pthread_cond_wait + 48
3 com.macromedia.Flash Player.authplaylib 0x13733ba6 0x1344c000 + 3046310
4 com.macromedia.Flash Player.authplaylib 0x13755f81 ExternalPlayer_Initialize + 90311
5 com.macromedia.Flash Player.authplaylib 0x13733f98 0x1344c000 + 3047320
6 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
7 libsystem_c.dylib 0x955446de thread_start + 34
Thread 13:
0 libsystem_kernel.dylib 0x95f0983e __psynch_cvwait + 10
1 libsystem_c.dylib 0x95544e78 _pthread_cond_wait + 914
2 libsystem_c.dylib 0x954ec82a pthread_cond_wait + 48
3 com.macromedia.Flash Player.authplaylib 0x13733ba6 0x1344c000 + 3046310
4 com.macromedia.Flash Player.authplaylib 0x13755f81 ExternalPlayer_Initialize + 90311
5 com.macromedia.Flash Player.authplaylib 0x13733f98 0x1344c000 + 3047320
6 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
7 libsystem_c.dylib 0x955446de thread_start + 34
Thread 14:
0 libsystem_kernel.dylib 0x95f07d36 mach_wait_until + 10
1 libsystem_c.dylib 0x954ee439 nanosleep + 388
2 com.adobe.illustrator.plugins.Scripting Support 0x0e46489d PluginMain + 458031
3 com.adobe.illustrator.plugins.Scripting Support 0x0e4648fd PluginMain + 458127
4 com.adobe.illustrator.plugins.Scripting Support 0x0e468402 PluginMain + 473236
5 com.adobe.illustrator.plugins.Scripting Support 0x0e464bbf PluginMain + 458833
6 libsystem_c.dylib 0x95540ed9 _pthread_start + 335
7 libsystem_c.dylib 0x955446de thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xffffff4a ebx: 0x0236f46a ecx: 0x0000000f edx: 0xbfff75ae
edi: 0xffffff4a esi: 0x00000642 ebp: 0xbfff7558 esp: 0xbfff7540
ss: 0x00000023 efl: 0x00010282 eip: 0x024104cd cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0xffffff5a
Logical CPU: 0
Binary Images:
0x1000 - 0xe8eff3 +com.adobe.illustrator (367 - 14.0.0) <F586A10F-F480-4783-A20B-C006B6321F47> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
0x1190000 - 0x11a0fff com.apple.carbonframeworktemplate (1.0 - 1.0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/Alcid.framework/Versions/A/Alcid
0x11a7000 - 0x11c2ff9 +AdobePDFSettings (??? - ???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobePDFSettings.framework/Versions/A/Adobe PDFSettings
0x11dc000 - 0x122cfff +com.adobe.illustrator.aiport (AIPort version 1.0 - 1.0) <F625B836-9616-46B7-B681-F9AC11D0DA71> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AIPort.framework/Versions/A/AIPort
0x12c5000 - 0x12c6027 +SPBasic (??? - ???) <B1DC5A08-15C4-49F9-9DF1-6A94E0AD3448> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/SPBasic.framework/Versions/A/SPBasic
0x12ca000 - 0x12d0ff7 +com.adobe.coretech.adobesplashkit (AdobeSplashKit version 1.0 - 1.0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeSplashKit.framework/Versions/A/AdobeSp lashKit
0x12d9000 - 0x13e6fff +AdobeACE (??? - ???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x1404000 - 0x191bfef +AdobeAGM (??? - ???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x1a94000 - 0x1ad4fef +AdobeARE (??? - ???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
0x1ade000 - 0x1b02ff6 +AdobeAXE8SharedExpat (??? - ???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/A dobeAXE8SharedExpat
0x1b15000 - 0x1b2ffff +AdobeBIB (??? - ???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x1b3a000 - 0x1b5bff7 +AdobeBIBUtils (??? - ???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIB Utils
0x1b68000 - 0x1e04fef +AdobeCoolType (??? - ???) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoo lType
0x1e8f000 - 0x1f5dfff +AdobeExtendScript (3.7.0 - compatibility 3.7.0) /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/Adob eExtendScript
0x1fd4000 - 0x20bcfdf +AdobePDFPort (??? - ???) <F54A25D1-5E7A-472E-83D1-10D187434C85> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobePDFPort.framework/Versions/A/AdobePDFP ort
0x2101000 - 0x26f9fdf +AdobePDFL (??? - ???) <8EC2ABBA-52D2-4230-B327-A6827FB2D33A> /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL
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InDesign CC 2014 Crashing After Printing Document
I'm having issues with InDesign CC 2014 crashing after printing a document. According to the Problem Details and System Configuration text below, what are the chances that it has to do with this thread?
Problem Details and System Configuration text: http://pastebin.com/JBXmWVcz
Thanks!
EDIT: This is happening with Illustrator CC 2014 as well. Here's the Problem Details and System Configuration text: http://pastebin.com/vw0NbJTDHello,
We have posted a workaround fix for this problem for InDesign CC 2014. Kindly try this
http://helpx.adobe.com/indesign/kb/indesign-cc-2014-crash-printing.html
Thanks,
Rohit -
Can I update to Mavericks without any problems for CS6 Photoshop, Indesign, Illustrator and Acrobat Pro X?
I can't guarantee it, but I think it's very likely you'll have no problems. Mavericks is now up to 10.9.3, and it's extremely stable.
-
Salut, les app (photoshop, indesign, illustrator) sont absentes de mon Mac, alors que tout est à jour sur le Creative Cloud ?! Comment je peux récupérer les app en dur sur mon Mac ?
Hi Ludovic,
You can follow the article: Creative Cloud Help | Download, install, update, or uninstall apps which will help you to install your Creative Cloud applications.
Let is know if that's what you were looking for or are you looking for any other version of Adobe apps.
Thanks,
Ratandeep Arora -
Illustrator CS3 crashes after Yosemite upgrade
I have just upgraded to Yosemite on my 2010 Mac book pro. Everything seems to be running ok, slightly slower but ok, the main issue I have is that Adobe Illustrator CS3 has stopped working. The rest of the Adobe creative suite works fine - Photoshop, Indesign etc but not illustrator. When I first launched the app after the upgrade I was asked to install a Java upgrade which I did, I then re-launched Illustrator, and it tried to update, but a message came up stating - could not connect to internet...no internet connection, the initialising window opened and looked like it was going to work but it froze and I had to force quit. Now it doesn't get passed the initialising window and just doesn't open. I have cleaned the font cache and I have started my Mac in safe mode, illustrator works in this mode, but when I start up again as normal it still doesn't work there. I have tried to find the preference file in users so I can delete it but I can't find this file and not really sure if this is what I need to do to get it working anyway! I have reinstalled the Java update but this has not helped. Sadly I don't have the installation discs so am unable to uninstall and then re-install the Adobe Suite. If anyone can give me help I would be very grateful! Just now I am very frustrated and wish I had never upgraded! Thanks in advance, and thanks for taking the time to read my post.
Found a solution and posted it here: https://forums.adobe.com/thread/1610653?sr=stream
I also had problems with Adobe Illustrator CS3 and Yosemite. After the upgrade I installed Java for OS X 2014-001, as suggested by others. This seemed to work (sometimes) but when I opened Illustrator for the 2nd time it failed to open. Illustrator opened without crashing, but it did not show any menus, if I opened an .ai file the file did load and show on the screen, but I could not click on the window (unresponsive). Essentially this made Illustrator useless. I tried the following:
Re-installation
Install Java for OS X 2014-001
Cleaning font cache
Checking permissions
Installing other versions of Java (both JRE and JDK)
Nothing seemed to help. Until finally 15 minutes ago I found the solution by accident:
Open System Preferences > Java
Wait for the Java Control Panel to load
Open Adobe Illustrator (while keeping the Java Control Panel window open)
You can also make a launcher with AppleScript to automate the process:
tell application "System Preferences"
activate
set current pane to pane "Java"
end tell
tell application "System Events"
repeat until exists process "Java Control Panel"
delay 1
end repeat
quit
end tell
delay 2
tell application "Adobe Illustrator"
activate
end tell
tell application "System Preferences" to close every window
do shell script "killall java" -
Illustrator CC crashes after it opens.
When I open Illustrator CC it crashes after about 1 second with no error message or indication as to what the issue is. I am having the exact same problem with Photoshop CC. (My computer is running Windows 7)
Sign in, activation, or connection errors | CC, CS6, CS5.5
Mylenium -
Illustrator still crashes after removing the html5 pack
Hello,
I have been searching the forum for this issue but have only gotten lists of folders that might contain them and no links to the actual posts, I suspect the page is not rendering right or something. So forgive this if it's a repeat. I am on Mac OS X Illustrator CS5 version 15.0.0
I installed the html5 pack in Illustrator as per the instructions and after launching one and prompting for restarting it always crashes, it has completely broken.
I did save backups and stepped back out of all the manual instructions and restored the original files.
But Illustrator still crashes at start up, I cannot run it now. Here's a small part of the error I get when prompted to reopen and it crashes again.
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 ...ustrator.plugins.SVG Format 0x20029ff6 PluginMain + 168908
Can anyone tell me how to fix this?
Thanks for considering the question, this is bad and I appreciate it.Hi,
From the truncated crash log, the file that is causing the crash seems to be of html5 pack only specifically svg file format.aip. You may want to double check that you placed back all the files and there are no duplicate files. Do check permissions on these files too. Also, did you install the latest 15.0.2 update?
-Anirudh -
Illustrator CC crashes after installing Mavericks
Hi,
Illustrator CC and Illustrator CS6 crash right after opening them, since I've installed Mavericks on my system. Illustrator CS5 is still working.
I hope someone can help me out because I need Illustrator CC for my work every day.
Thanks,
KristiaanHi Monika,
Problem solved!
I use Vectorscribe, just deactivated the plugin, and .... Illustrator is working again
Thanks for the quick help!!
Regards,
Kristiaan -
Help! illustrator CS6 crashes after installing Apple Maverick
Today, I installed Apple OS X Maverick. everything works just fine except Illustrator CS6 crashes everytime I opned it. It worked perfectly well before the install. I'vee downloaded the latest versions of Flash and Air. Can anyone help?
johnny49 wrote:
I went to the Astute Graphics site today and they're aware that Maverick may cause problems and are advising that it's best to hold off installing Maverick until they update the plugins ( about 4 days) Who knew?
It is never really advantageous to rush installing a new operating system upgrade or even certain updates in some cases for these very reasons of incompatibility. It is best to just watch and wait once things are officially released and be aware of any issues overall or specific to your given workflow to avoid such issues. Generally early adoption has just about as many drawbacks as it does positives, its best to be patient and wait for any "real world" issue to be resolved by all parties after a big release. With Mavericks being FREE I am sure many are not waiting however. ;-) -
InDesign CS5.5 Crashing After Opening a File
Hello,
After working on a file for a good amount of time in InDesign, the program crashed. I tried to reopen the file and after making a change or two it will crash again. It has progressed to do this continously, and at points freezing my whole system. I'm currently working on a file that is around 7MB, and is around 150 pages long. I do use several Master Pages, and have a Table of Contents within this document. The issue developed after I updated my Table of Contents.
I am running a Windows 7 (Home Premium) machine with 64-bit Operating System, on a HP G62.
I also attempted to run the file off of my WD My Passport (1GB) thinking it could have been my hard drive, but it still crashed.
The CS5.5 version I have is the Student and Teacher version, and I have had it since December 2011. I also check all of my other Adobe programs and they seem to be working fine. I attempted to check if InDesign was updated since it is on automatic updating and I had no luck since it crashed again.
I really need to get this issue solved quickly, since I use this program on a daily basis for work and an internship.
Thank You,
AndreaHI Peter,
I just wanted to let you know I think I fixed the problem. For some reason the file apparently became corrupt. Thanks to Dropbox and it's restorations I figured out that the last time I saved or the last work period that Dropbox has on account something happened. So I restored the file to the one before and it seems to be working fine. I have no clue what happened, but I'll just have to redo the work I lost. It also seems that some of my other InDesign files are working fine, which I should have checked before.
Thank you for the help.
Andrea -
I'm really not sure what is going on, some days ago it was working fine and now after AE loads I get the blue screen of death and the computer restarts.
I removed AE and re-installed it, ran check disk and virus software and nothing works.
My computer is up to date and I am running Win XP 32bit (SP3)
Intel Core i7 920, 6gb of ram and a EVGA 8800GT OC on a EVGA Mobo x58 sli le.That effectivels re-creates the preferences with their defaults. They were probably completely messed up during your first crash and thus caused the consecutive crashes whenever AE attempted to read its config data.
Mylenium -
I've been using a 24" iMac (originally purchased in mid-2006) to do graphic design with Adobe Creative Cloud, primarily Photoshop, Indesign, and Illustrator. I am also starting to do some very ametuer video prep (like iMovie) etc. With just Photoshop and Indesign alone, what is the minimum Mac I should upgrade to, if I am still concerned about performance, but budget and mobility could come into play too? For instance would the 13.3" Mac Book Pro with Intel Graphics be sufficient for doing my usual print design, with a little iMovie thrown in? At that price, I could afford a big display to plug into when I am at my office desk.
I like the idea of mobility (which I haven't had before with the big iMac), but don't want to notice a horrible lag in performance if I get a weaker machine. The guy at PeachMac said that when it came to display the Retina (in the Macbook Pro, 13.3 in edition) made a high difference despite the lack of a dedicated graphics processor. I don't do heavy-duty, memory-intensive graphics work but about once every two years anyway, and my iMac only has 2GB of RAM to begin with. I just want to make sure that true designers who have switched from older iMac machines to Macbook Pro's (not the most expensive models) didn't regret it when trying to run Photoshop, et al.
(My absolute budget is "no more than $2,000" which is why I am considering the new iMac vs. the MacBook Pro 13.3" and getting a nice external display.)
Thanks!The Cloud forum is not about using individual programs
The Cloud forum is about the Cloud as a delivery & install process
If you will start at the Forums Index https://forums.adobe.com/welcome
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll -
On some conversations, after hitting "Load Earlier Messages" so many times, my Message App crashes...
Are others experiencing this?
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Is there a fix for this?
Is there a way to avoid this or a workaround?
I can't see any corelation between conversations that crash and don't crash, it's almost random - as if some conversations were eventually trying to load a corrupted part of a conversation file and crash while others do not.
Please help! I need to look something up from a few older conversations dating back to June of 2012 and some of the conversations crash the app before I get there...
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