Photoshop, Indesign, Illustrator CC crash after UI loads

For 5 days and 20 hours i have been trying to sort this issue out, these 3 apps crash after the UI loads, no crash log or error message is displayed it simply quits.
After trying every fix mentioned on the forums
1. Fonts
2  Premission
3. Reinstall CC
4. Update OS
5. ACL's
6. ODBM
7. Pref files
I rang adobe, 2.5hours on the phone, transfered to 6 different departments, and even when i had the error in the console app in front of me regarding a cocoa submenu not working the person on the phone wouldnt take it because it wasnt a crash report in the diagnostics folder.
OK i may be an ex apple genius, and my standards of customer service are very high, but Adobe you have a serious problem, your customer service is diabolical, as an IT manager i cannot spent the whole morning trying to fix one laptop. You have people on the phone reading from a script who cannot think for themselves.
If another supplier cam along id consider moving away from adobe as in the last 5 years its been all down hill.
And yes my issue still is not resolved, will now do a complete erase and install of the OS then adobe CC.

Hey,
Have a look at http://forums.adobe.com/thread/1234968
Think it will hep you.

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  • I am using Adobe Suite CS4 and have had no problems with it until today. InDesign, Photoshop and Illustrator keep crashing!! I've uninstalled and reinstalled to no avail. I've also cleared the cache. Help!

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    May  8 16:04:41 iMac com.apple.launchd.peruser.501[126] ([0x0-0x4d04d].com.adobe.illustrator[493]): Job appears to have crashed: Segmentation fault: 11
    May  8 16:04:42 iMac ReportCrash[496]: Saved crash report for Adobe Illustrator[493] version 367 (14.0.0) to /Users//Library/Logs/DiagnosticReports/Adobe Illustrator_2014-05-08-160442_-iMac.crash
    May  8 16:04:42 -iMac ReportCrash[496]: Removing excessive log: file://localhost/Users/xxxxxx/Library/Logs/DiagnosticReports/Adobe%20Illustrato r_2014-05-06-152657_-iMac.crash
    Process:         Adobe Illustrator [273]
    Path:            /Applications/Adobe Illustrator CS4/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
    Identifier:      com.adobe.illustrator
    Version:         367 (14.0.0)
    Code Type:       X86 (Native)
    Parent Process:  launchd [131]
    Date/Time:       2014-05-06 15:29:44.038 -0700
    OS Version:      Mac OS X 10.7.5 (11G63b)
    Report Version:  9
    Interval Since Last Report:          353 sec
    Crashes Since Last Report:           6
    Per-App Interval Since Last Report:  11182846 sec
    Per-App Crashes Since Last Report:   7
    Anonymous UUID:                     
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x00000000ffffff5a
    VM Regions Near 0xffffff5a:
    --> shared memory          00000000ffff0000-00000000ffff2000 [    8K] r-x/r-x SM=SHM 
    Application Specific Information:
    objc[273]: garbage collection is OFF
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   AdobePDFL                               0x024104cd ASrealloc + 737
    1   AdobePDFL                               0x0236f588 CosDocEnumEOFs + 27326
    2   AdobePDFL                               0x0236d907 CosDocEnumEOFs + 20029
    3   AdobePDFL                               0x0236fd46 CosDocEnumEOFs + 29308
    4   AdobePDFL                               0x0227d782 ASTextIsEmpty + 1146
    5   AdobePDFL                               0x0212779f PDFontPSFlushIncrGlyphList + 65853
    6   AdobePDFL                               0x02127966 PDFontPSFlushIncrGlyphList + 66308
    7   AdobePDFL                               0x02129f93 PDFontPSFlushIncrGlyphList + 76081
    8   AdobePDFL                               0x0212cae6 PDFontPSFlushIncrGlyphList + 87172
    9   AdobePDFL                               0x02111b26 PDFLPrintDoc + 6322
    10  AdobePDFL                               0x021dccac PDSetHostEncoding + 2412
    11  AdobePDFL                               0x021dce02 PDSetHostEncoding + 2754
    12  AdobePDFL                               0x02114eba PDFLInitFriends + 2122
    13  AdobePDFL                               0x021149c8 PDFLInitFriends + 856
    14  com.adobe.illustrator.plugins.PDF Suite          0x16884096 PluginMain + 163654
    15  com.adobe.illustrator.plugins.PDF Suite          0x16883b61 PluginMain + 162321
    16  com.adobe.illustrator.plugins.PDF Suite          0x168840f2 PluginMain + 163746
    17  com.adobe.illustrator.plugins.PDF Suite          0x16862872 PluginMain + 26402
    18  com.adobe.illustrator.plugins.PDF Suite          0x16862c7b PluginMain + 27435
    19  com.adobe.illustrator.plugins.PDF Suite          0x1685c1f3 PluginMain + 163
    20  com.adobe.illustrator                   0x006a93ff 0x1000 + 6980607
    21  com.adobe.illustrator                   0x006a89c6 0x1000 + 6977990
    22  com.adobe.illustrator                   0x00586d75 0x1000 + 5791093
    23  com.adobe.illustrator                   0x00586e2d 0x1000 + 5791277
    24  com.adobe.illustrator                   0x0052f513 0x1000 + 5432595
    25  com.adobe.illustrator                   0x00539777 0x1000 + 5474167
    26  com.adobe.illustrator                   0x0053d599 0x1000 + 5490073
    27  com.adobe.illustrator                   0x00515187 0x1000 + 5325191
    28  com.adobe.illustrator                   0x00b0517a AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 524022
    29  com.adobe.illustrator                   0x00a181df AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 43387
    30  com.adobe.illustrator                   0x0004210a 0x1000 + 266506
    31  com.adobe.illustrator                   0x0053c893 0x1000 + 5486739
    32  com.adobe.illustrator                   0x0053a574 0x1000 + 5477748
    33  com.adobe.illustrator                   0x00b03d77 AWS_CUI_RevertAlert(OpaqueWindowPtr*, adobe::aws::gen::String<unsigned short>&, adobe::aws::gen::String<unsigned short>&) + 518899
    34  com.adobe.illustrator.plugins.PDF Format          0x10122118 0x1010f000 + 78104
    35  com.adobe.coretech.adm                  0x0dd83d85 0xdd7b000 + 36229
    36  com.adobe.coretech.adm                  0x0dd8c62f 0xdd7b000 + 71215
    37  com.adobe.coretech.adm                  0x0dd8d7fb 0xdd7b000 + 75771
    38  com.adobe.coretech.adm                  0x0ddd5871 0xdd7b000 + 370801
    39  com.adobe.coretech.adm                  0x0dd93c53 0xdd7b000 + 101459
    40  com.adobe.illustrator.plugins.PDF Format          0x101200bd 0x1010f000 + 69821
    41  com.adobe.illustrator.plugins.PDF Format          0x1011a56a 0x1010f000 + 46442
    42  com.adobe.illustrator.plugins.PDF Format          0x101442e7 PluginMain + 2927
    43  com.adobe.illustrator.plugins.PDF Format          0x1014391e PluginMain + 422
    44  com.adobe.illustrator                   0x006a93ff 0x1000 + 6980607
    45  com.adobe.illustrator                   0x006a89c6 0x1000 + 6977990
    46  com.adobe.illustrator                   0x00586d75 0x1000 + 5791093
    47  com.adobe.illustrator                   0x0047021d 0x1000 + 4649501
    48  com.adobe.illustrator                   0x00473190 0x1000 + 4661648
    49  com.adobe.illustrator                   0x0027b1dc 0x1000 + 2597340
    50  com.adobe.illustrator                   0x0027bb3b 0x1000 + 2599739
    51  com.adobe.illustrator                   0x0027bf0d 0x1000 + 2600717
    52  com.adobe.illustrator                   0x000a2ad9 0x1000 + 662233
    53  com.adobe.illustrator                   0x000a24ea 0x1000 + 660714
    54  com.adobe.illustrator                   0x000a263a 0x1000 + 661050
    55  com.apple.AE                            0x91fb8e0b InvokeAEEventHandlerUPP + 29
    56  com.adobe.illustrator.plugins.Scripting Support          0x0e3794e6 0xe359000 + 132326
    57  com.adobe.illustrator.plugins.Scripting Support          0x0e3f4dcb PluginMain + 605
    58  com.apple.AE                            0x91fa3045 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 202
    59  com.apple.AE                            0x91f8cb67 _ZL25dispatchEventAndSendReplyPK6AEDescPS_ + 43
    60  com.apple.AE                            0x91f8ca54 aeProcessAppleEvent + 253
    61  com.apple.HIToolbox                     0x93410a86 AEProcessAppleEvent + 103
    62  com.apple.HIToolbox                     0x9359ead1 AEProcessEvent + 162
    63  com.apple.HIToolbox                     0x9349752f HIStdAppHandler::HandleEvent(OpaqueEventHandlerCallRef*, TCarbonEvent&) + 181
    64  com.apple.HIToolbox                     0x934984ce TEventHandler::EventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 58
    65  com.apple.HIToolbox                     0x9358bc0c _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
    66  com.apple.HIToolbox                     0x93407313 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1602
    67  com.apple.HIToolbox                     0x93406790 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 482
    68  com.apple.HIToolbox                     0x934065a8 SendEventToEventTargetWithOptions + 75
    69  com.apple.HIToolbox                     0x9341c1c6 _ZL29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRef Pv + 3152
    70  com.apple.HIToolbox                     0x934077ce _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 2813
    71  com.apple.HIToolbox                     0x93406790 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 482
    72  com.apple.HIToolbox                     0x9341b571 SendEventToEventTarget + 76
    73  com.adobe.illustrator                   0x00080d3e 0x1000 + 523582
    74  com.apple.HIToolbox                     0x9358bc0c _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
    75  com.apple.HIToolbox                     0x93407313 _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1602
    76  com.apple.HIToolbox                     0x93406790 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 482
    77  com.apple.HIToolbox                     0x934065a8 SendEventToEventTargetWithOptions + 75
    78  com.apple.HIToolbox                     0x9341c1c6 _ZL29ToolboxEventDispatcherHandlerP25OpaqueEventHandlerCallRefP14OpaqueEventRef Pv + 3152
    79  com.apple.HIToolbox                     0x934077ce _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 2813
    80  com.apple.HIToolbox                     0x93406790 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14H andlerCallRec + 482
    81  com.apple.HIToolbox                     0x9341b571 SendEventToEventTarget + 76
    82  com.apple.HIToolbox                     0x9358ba58 ToolboxEventDispatcher + 82
    83  com.apple.HIToolbox                     0x9358bb87 RunApplicationEventLoop + 236
    84  com.adobe.illustrator                   0x00080f83 0x1000 + 524163
    85  com.adobe.illustrator                   0x000d84ab 0x1000 + 881835
    86  com.adobe.illustrator                   0x000a2cd2 0x1000 + 662738
    87  com.adobe.illustrator                   0x00003672 0x1000 + 9842
    88  com.adobe.illustrator                   0x00003599 0x1000 + 9625
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x95f0a90a kevent + 10
    1   libdispatch.dylib                       0x96fb6e04 _dispatch_mgr_invoke + 969
    2   libdispatch.dylib                       0x96fb5853 _dispatch_mgr_thread + 53
    Thread 2:
    0   libsystem_kernel.dylib                  0x95f0a02e __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x95542ccf _pthread_wqthread + 773
    2   libsystem_c.dylib                       0x955446fe start_wqthread + 30
    Thread 3:
    0   libsystem_kernel.dylib                  0x95f0a02e __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x95542ccf _pthread_wqthread + 773
    2   libsystem_c.dylib                       0x955446fe start_wqthread + 30
    Thread 4:
    0   libsystem_kernel.dylib                  0x95f0983e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x95544e78 _pthread_cond_wait + 914
    2   libsystem_c.dylib                       0x954ec82a pthread_cond_wait + 48
    3   com.adobe.amt.services                  0x047c9552 AMTConditionLock::LockWhenCondition(int) + 46
    4   com.adobe.amt.services                  0x047c4995 _AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDService*) + 115
    5   com.adobe.amt.services                  0x047c95b0 AMTThread::Worker(void*) + 20
    6   libsystem_c.dylib                       0x95540ed9 _pthread_start + 335
    7   libsystem_c.dylib                       0x955446de thread_start + 34
    Thread 5:
    0   libsystem_kernel.dylib                  0x95f0983e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x95544e78 _pthread_cond_wait + 914
    2   libsystem_c.dylib                       0x95544f7b pthread_cond_timedwait_relative_np + 47
    3   com.apple.CoreServices.CarbonCore          0x9ad0f3a7 TSWaitOnConditionTimedRelative + 178
    4   com.apple.CoreServices.CarbonCore          0x9ad0f11d TSWaitOnSemaphoreCommon + 490
    5   com.apple.CoreServices.CarbonCore          0x9ad0ef2e TSWaitOnSemaphoreRelative + 24
    6   com.apple.CoreServices.CarbonCore          0x9ad84398 TimerThread + 292
    7   libsystem_c.dylib                       0x95540ed9 _pthread_start + 335
    8   libsystem_c.dylib                       0x955446de thread_start + 34
    Thread 6:
    0   libsystem_kernel.dylib                  0x95f0983e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x95544e21 _pthread_cond_wait + 827
    2   libsystem_c.dylib                       0x954f542c pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore          0x9ad9de62 TSWaitOnCondition + 124
    4   com.apple.CoreServices.CarbonCore          0x9ad0f37d TSWaitOnConditionTimedRelative + 136
    5   com.apple.CoreServices.CarbonCore          0x9ad7167f MPWaitOnQueue + 200
    6   AdobeACE                                0x0130a38d 0x12d9000 + 201613
    7   AdobeACE                                0x01309d85 0x12d9000 + 200069
    8   com.apple.CoreServices.CarbonCore          0x9ad725e0 PrivateMPEntryPoint + 68
    9   libsystem_c.dylib                       0x95540ed9 _pthread_start + 335
    10  libsystem_c.dylib                       0x955446de thread_start + 34
    Thread 7:
    0   libsystem_kernel.dylib                  0x95f0983e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x95544e21 _pthread_cond_wait + 827
    2   libsystem_c.dylib                       0x954f542c pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore          0x9ad9de62 TSWaitOnCondition + 124
    4   com.apple.CoreServices.CarbonCore          0x9ad0f37d TSWaitOnConditionTimedRelative + 136
    5   com.apple.CoreServices.CarbonCore          0x9ad7167f MPWaitOnQueue + 200
    6   AdobeACE                                0x0130a38d 0x12d9000 + 201613
    7   AdobeACE                                0x01309d85 0x12d9000 + 200069
    8   com.apple.CoreServices.CarbonCore          0x9ad725e0 PrivateMPEntryPoint + 68
    9   libsystem_c.dylib                       0x95540ed9 _pthread_start + 335
    10  libsystem_c.dylib                       0x955446de thread_start + 34
    Thread 8:
    0   libsystem_kernel.dylib                  0x95f0983e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x95544e21 _pthread_cond_wait + 827
    2   libsystem_c.dylib                       0x954f542c pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore          0x9ad9de62 TSWaitOnCondition + 124
    4   com.apple.CoreServices.CarbonCore          0x9ad0f37d TSWaitOnConditionTimedRelative + 136
    5   com.apple.CoreServices.CarbonCore          0x9ad7167f MPWaitOnQueue + 200
    6   AdobeACE                                0x0130a38d 0x12d9000 + 201613
    7   AdobeACE                                0x01309d85 0x12d9000 + 200069
    8   com.apple.CoreServices.CarbonCore          0x9ad725e0 PrivateMPEntryPoint + 68
    9   libsystem_c.dylib                       0x95540ed9 _pthread_start + 335
    10  libsystem_c.dylib                       0x955446de thread_start + 34
    Thread 9:
    0   libsystem_kernel.dylib                  0x95f07c22 mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x95f071f6 mach_msg + 70
    2   com.macromedia.Flash Player.authplaylib          0x1390763e ExternalPlayer_Initialize + 1865604
    3   libsystem_c.dylib                       0x95540ed9 _pthread_start + 335
    4   libsystem_c.dylib                       0x955446de thread_start + 34
    Thread 10:
    0   libsystem_kernel.dylib                  0x95f0983e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x95544e78 _pthread_cond_wait + 914
    2   libsystem_c.dylib                       0x954ec82a pthread_cond_wait + 48
    3   com.macromedia.Flash Player.authplaylib          0x13733ba6 0x1344c000 + 3046310
    4   com.macromedia.Flash Player.authplaylib          0x13755f81 ExternalPlayer_Initialize + 90311
    5   com.macromedia.Flash Player.authplaylib          0x13733f98 0x1344c000 + 3047320
    6   libsystem_c.dylib                       0x95540ed9 _pthread_start + 335
    7   libsystem_c.dylib                       0x955446de thread_start + 34
    Thread 11:
    0   libsystem_kernel.dylib                  0x95f0983e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x95544e78 _pthread_cond_wait + 914
    2   libsystem_c.dylib                       0x954ec82a pthread_cond_wait + 48
    3   com.macromedia.Flash Player.authplaylib          0x13733ba6 0x1344c000 + 3046310
    4   com.macromedia.Flash Player.authplaylib          0x13755f81 ExternalPlayer_Initialize + 90311
    5   com.macromedia.Flash Player.authplaylib          0x13733f98 0x1344c000 + 3047320
    6   libsystem_c.dylib                       0x95540ed9 _pthread_start + 335
    7   libsystem_c.dylib                       0x955446de thread_start + 34
    Thread 12:
    0   libsystem_kernel.dylib                  0x95f0983e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x95544e78 _pthread_cond_wait + 914
    2   libsystem_c.dylib                       0x954ec82a pthread_cond_wait + 48
    3   com.macromedia.Flash Player.authplaylib          0x13733ba6 0x1344c000 + 3046310
    4   com.macromedia.Flash Player.authplaylib          0x13755f81 ExternalPlayer_Initialize + 90311
    5   com.macromedia.Flash Player.authplaylib          0x13733f98 0x1344c000 + 3047320
    6   libsystem_c.dylib                       0x95540ed9 _pthread_start + 335
    7   libsystem_c.dylib                       0x955446de thread_start + 34
    Thread 13:
    0   libsystem_kernel.dylib                  0x95f0983e __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x95544e78 _pthread_cond_wait + 914
    2   libsystem_c.dylib                       0x954ec82a pthread_cond_wait + 48
    3   com.macromedia.Flash Player.authplaylib          0x13733ba6 0x1344c000 + 3046310
    4   com.macromedia.Flash Player.authplaylib          0x13755f81 ExternalPlayer_Initialize + 90311
    5   com.macromedia.Flash Player.authplaylib          0x13733f98 0x1344c000 + 3047320
    6   libsystem_c.dylib                       0x95540ed9 _pthread_start + 335
    7   libsystem_c.dylib                       0x955446de thread_start + 34
    Thread 14:
    0   libsystem_kernel.dylib                  0x95f07d36 mach_wait_until + 10
    1   libsystem_c.dylib                       0x954ee439 nanosleep + 388
    2   com.adobe.illustrator.plugins.Scripting Support          0x0e46489d PluginMain + 458031
    3   com.adobe.illustrator.plugins.Scripting Support          0x0e4648fd PluginMain + 458127
    4   com.adobe.illustrator.plugins.Scripting Support          0x0e468402 PluginMain + 473236
    5   com.adobe.illustrator.plugins.Scripting Support          0x0e464bbf PluginMain + 458833
    6   libsystem_c.dylib                       0x95540ed9 _pthread_start + 335
    7   libsystem_c.dylib                       0x955446de thread_start + 34
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0xffffff4a  ebx: 0x0236f46a  ecx: 0x0000000f  edx: 0xbfff75ae
      edi: 0xffffff4a  esi: 0x00000642  ebp: 0xbfff7558  esp: 0xbfff7540
       ss: 0x00000023  efl: 0x00010282  eip: 0x024104cd   cs: 0x0000001b
       ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
      cr2: 0xffffff5a
    Logical CPU: 0
    Binary Images:
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    Can I update to Mavericks without any problems for CS6 Photoshop, Indesign, Illustrator and Acrobat Pro X?

    I can't guarantee it, but I think it's very likely you'll have no problems. Mavericks is now up to 10.9.3, and it's extremely stable.

  • Salut, les app (photoshop, indesign, illustrator) sont absentes de mon Mac, alors que tout est à jour sur le Creative Cloud ?! Comment je peux récupérer les app en dur sur mon Mac ?

    Salut, les app (photoshop, indesign, illustrator) sont absentes de mon Mac, alors que tout est à jour sur le Creative Cloud ?! Comment je peux récupérer les app en dur sur mon Mac ?

    Hi Ludovic,
    You can follow the article: Creative Cloud Help | Download, install, update, or uninstall apps which will help you to install your Creative Cloud applications.
    Let is know if that's what you were looking for or are you looking for any other version of Adobe apps.
    Thanks,
    Ratandeep Arora

  • Illustrator CS3 crashes after Yosemite upgrade

    I have just upgraded to Yosemite on my 2010 Mac book pro.  Everything seems to be running ok, slightly slower but ok, the main issue I have is that Adobe Illustrator CS3 has stopped working.  The rest of the Adobe creative suite works fine - Photoshop, Indesign etc but not illustrator. When I first launched the app after the upgrade I was asked to install a Java upgrade which I did, I then re-launched Illustrator, and it tried to update, but a message came up stating - could not connect to internet...no internet connection, the initialising window opened and looked like it was going to work but it froze and I had to force quit.  Now it doesn't get passed the initialising window and just doesn't open.  I have cleaned the font cache and I have started my Mac in safe mode, illustrator works in this mode, but when I start up again as normal it still doesn't work there.  I have tried to find the preference file in users so I can delete it but I can't find this file and not really sure if this is what I need to do to get it working anyway!  I have reinstalled the Java update but this has not helped.  Sadly I don't have the installation discs so am unable to uninstall and then re-install the Adobe Suite.  If anyone can give me help I would be very grateful!  Just now I am very frustrated and wish I had never upgraded! Thanks in advance, and thanks for taking the time to read my post.

    Found a solution and posted it here: https://forums.adobe.com/thread/1610653?sr=stream
    I also had problems with Adobe Illustrator CS3 and Yosemite. After the upgrade I installed Java for OS X 2014-001, as suggested by others. This seemed to work (sometimes) but when I opened Illustrator for the 2nd time it failed to open. Illustrator opened without crashing, but it did not show any menus, if I opened an .ai file the file did load and show on the screen, but I could not click on the window (unresponsive). Essentially this made Illustrator useless. I tried the following:
    Re-installation
    Install Java for OS X 2014-001
    Cleaning font cache
    Checking permissions
    Installing other versions of Java (both JRE and JDK)
    Nothing seemed to help. Until finally 15 minutes ago I found the solution by accident:
    Open System Preferences > Java
    Wait for the Java Control Panel to load
    Open Adobe Illustrator (while keeping the Java Control Panel window open)
    You can also make a launcher with AppleScript to automate the process:
    tell application "System Preferences"
        activate
        set current pane to pane "Java"
    end tell
    tell application "System Events"
        repeat until exists process "Java Control Panel"
            delay 1
        end repeat
        quit
    end tell
    delay 2
    tell application "Adobe Illustrator"
        activate
    end tell
    tell application "System Preferences" to close every window
    do shell script "killall java"

  • Illustrator CC crashes after it opens.

    When I open Illustrator CC it crashes after about 1 second with no error message or indication as to what the issue is. I am having the exact same problem with Photoshop CC. (My computer is running Windows 7)

    Sign in, activation, or connection errors | CC, CS6, CS5.5
    Mylenium

  • Illustrator still crashes after removing the html5 pack

    Hello,
    I have been searching the forum for this issue but have only gotten lists of folders that might contain them and no links to the actual posts, I suspect the page is not rendering right or something.  So forgive this if it's a repeat.  I am on Mac OS X Illustrator CS5 version 15.0.0
    I installed the html5 pack in Illustrator as per the instructions and after launching one and prompting for restarting it always crashes,  it has completely broken.
    I did save backups and stepped back out of all the manual instructions and restored the original files.
    But Illustrator still crashes at start up, I cannot run it now.  Here's a small part of the error I get when prompted to reopen and it crashes again.
    Thread 0 Crashed:  Dispatch queue: com.apple.main-thread
    0   ...ustrator.plugins.SVG Format 0x20029ff6 PluginMain + 168908
    Can anyone tell me how to fix this?
    Thanks for considering the question, this is bad and I appreciate it.

    Hi,
    From the truncated crash log, the file that is causing the crash seems to be of html5 pack only specifically svg file format.aip. You may want to double check that you placed back all the files and there are no duplicate files. Do check permissions on these files too. Also, did you install the latest 15.0.2 update?
    -Anirudh

  • Illustrator CC crashes after installing Mavericks

    Hi,
    Illustrator CC and Illustrator CS6 crash right after opening them, since I've installed Mavericks on my system. Illustrator CS5 is still working.
    I hope someone can help me out because I need Illustrator CC for my work every day.
    Thanks,
    Kristiaan

    Hi Monika,
    Problem solved!
    I use Vectorscribe, just deactivated the plugin, and .... Illustrator is working again
    Thanks for the quick help!!
    Regards,
    Kristiaan

  • Help! illustrator CS6 crashes after installing Apple Maverick

    Today, I installed Apple OS X Maverick. everything works just fine except Illustrator CS6 crashes everytime I opned it. It worked perfectly well before the install. I'vee downloaded the latest versions of Flash and Air. Can anyone help?

    johnny49 wrote:
    I went to the Astute Graphics site today and they're aware that Maverick may cause problems and are advising that it's best to hold off installing Maverick until they update the plugins ( about 4 days) Who knew?
    It is never really advantageous to rush installing a new operating system upgrade or even certain updates in some cases for these very reasons of incompatibility. It is best to just watch and wait once things are officially released and be aware of any issues overall or specific to your given workflow to avoid such issues. Generally early adoption has just about as many drawbacks as it does positives, its best to be patient and wait for any "real world" issue to be resolved by all parties after a big release. With Mavericks being FREE I am sure many are not waiting however. ;-)

  • InDesign CS5.5 Crashing After Opening a File

    Hello,
    After working on a file for a good amount of time in InDesign, the program crashed. I tried to reopen the file and after making a change or two it will crash again. It has progressed to do this continously, and at points freezing my whole system. I'm currently working on a file that is around 7MB, and is around 150 pages long. I do use several Master Pages, and have a Table of Contents within this document. The issue developed after I updated my Table of Contents.
    I am running a Windows 7 (Home Premium) machine with 64-bit Operating System, on a HP G62.
    I also attempted to run the file off of my WD My Passport (1GB) thinking it could have been my hard drive, but it still crashed.
    The CS5.5 version I have is the Student and Teacher version, and I have had it since December 2011. I also check all of my other Adobe programs and they seem to be working fine. I attempted to check if InDesign was updated since it is on automatic updating and I had no luck since it crashed again.
    I really need to get this issue solved quickly, since I use this program on a daily basis for work and an internship.
    Thank You,
    Andrea

    HI Peter,
    I just wanted to let you know I think I fixed the problem. For some reason the file apparently became corrupt. Thanks to Dropbox and it's restorations I figured out that the last time I saved or the last work period that Dropbox has on account something happened. So I restored the file to the one before and it seems to be working fine. I have no clue what happened, but I'll just have to redo the work I lost. It also seems that some of my other InDesign files are working fine, which I should have checked before.
    Thank you for the help.
    Andrea

  • Hard crash after AE loads

    I'm really not sure what is going on,  some days ago it was working fine and now after AE loads I get the blue screen of death and the computer restarts.
    I removed AE and re-installed it, ran check disk and virus software and nothing works.
    My computer is up to date and I am running Win XP 32bit (SP3)
    Intel Core i7 920, 6gb of ram and a EVGA 8800GT OC on a EVGA Mobo x58 sli le.

    That effectivels re-creates the preferences with their defaults. They were probably completely messed up during your first crash and thus caused the consecutive crashes whenever AE attempted to read its config data.
    Mylenium

  • What Mac should I upgrade/update to if I'm using CC Photoshop, Indesign, Illustrator?

    I've been using a 24" iMac (originally purchased in mid-2006) to do graphic design with Adobe Creative Cloud, primarily Photoshop, Indesign, and Illustrator. I am also starting to do some very ametuer video prep (like iMovie) etc. With just Photoshop and Indesign alone, what is the minimum Mac I should upgrade to, if I am still concerned about performance, but budget and mobility could come into play too? For instance would the 13.3" Mac Book Pro with Intel Graphics be sufficient for doing my usual print design, with a little iMovie thrown in? At that price, I could afford a big display to plug into when I am at my office desk.
    I like the idea of mobility (which I haven't had before with the big iMac), but don't want to notice a horrible lag in performance if I get a weaker machine. The guy at PeachMac said that when it came to display the Retina (in the Macbook Pro, 13.3 in edition) made a high difference despite the lack of a dedicated graphics processor. I don't do heavy-duty, memory-intensive graphics work but about once every two years anyway, and my iMac only has 2GB of RAM to begin with. I just want to make sure that true designers who have switched from older iMac machines to Macbook Pro's (not the most expensive models) didn't regret it when trying to run Photoshop, et al.
    (My absolute budget is "no more than $2,000" which is why I am considering the new iMac vs. the MacBook Pro 13.3" and getting a nice external display.)
    Thanks!

    The Cloud forum is not about using individual programs
    The Cloud forum is about the Cloud as a delivery & install process
    If you will start at the Forums Index https://forums.adobe.com/welcome
    You will be able to select a forum for the specific Adobe product(s) you use
    Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll

  • Why does the Message App Crash after I "Load Earlier Messages" X amount of Times on some Conversations (iPhone 5S; iOS 7.1)

    On some conversations, after hitting "Load Earlier Messages" so many times, my Message App crashes...
    Are others experiencing this?
    Is this a known bug?
    Is there a fix for this?
    Is there a way to avoid this or a workaround?
    I can't see any corelation between conversations that crash and don't crash, it's almost random - as if some conversations were eventually trying to load a corrupted part of a conversation file and crash while others do not.
    Please help! I need to look something up from a few older conversations dating back to June of 2012 and some of the conversations crash the app before I get there...
    Thank you!

    No one else is experiencing this issue?!?

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