Photoshop Installation problems

I recently downloaded the Security Updates for Leopard last week and Photoshop would crash at launch. So I decided to reinstall Photoshop. Installation goes fine. I go to launch PS and I get an error stating "Licensing for this product has stopped working.
You cannot use this product at this time. You must repair the problem by uninstalling and reinstalling this product or contacting you IT administrator or Adobe Customer Support for help."
After doing this 10 or so times I getting a little irritated. I ran the CS3 Clean several times until it told me it didn't delete anything anymore. So I turn to you guys for guidance and appreciate any help you can give.

That fixed it. Thanks for the help

Similar Messages

Photoshop installation problems - Windows 8.1

So I got adobe elements 13 & adobe premiere elements 13 in which i recieved via a gift card. I have followed the instructions on how to install e.g
1. visit the website
2.enter the redemption code from the card
3.download the software using the provided links
4. install the software, enter the serial number when prompted.
When i download the software, i clicked a little button at the bottom "open when installed". After 2 hours, it didn't open nor did any other tab appear on my screen. I went to downloads and the files are there, except no further installation process so i am currently stuck on what to do. I have restarted my laptop 2x and i cant find the files. I also went on control panel, uninstall a programme to see if it actually downloaded but it isn't there? I feel as if i have the folders and documents on my laptop except for the actual aplication.
NEED SOME HELP
thank you.

Code 6 & Code 7 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Photoshop installation problem

I bought the Student Photoshop plan and it is not downloading to my computer. It says it is but I left it for a whole day only receive nothing. How do I fix this?
Cecilio Ricardo

We can't know. You have not provided any system information or other technical details and your description is at best vague.
Mylenium

Troubleshoot installation problems | Photoshop Elements, Premiere Elements

Troubleshoot installation problems | Photoshop Elements , Premiere Elements
I have the windows 8 pro and when I install with displays error Troubleshoot installation problems | Photoshop Elements, Premiere Elements

Try downloading the free trial. If you install successfully, simply use your serial number to validate.
http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=us

Problem with photoshop installation

I can't install again Photoshop because appear in Creative Cloud, but I don't have it installed in my computer.
How can I install again Photoshop?
Thank you.

Hola, es posible que tengas de reinstalar todo de Adobe, de nuevo.
Mira este enlace: http://helpx.adobe.com/es/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Photoshop 7.0 installer problems

I am trying to install my Photoshop 7.0 that I just purchased. When I click the Photoshop 7.0 icon, a window pops up titled "Adobe Photoshop" and reads "One or more files in the Adobe Application Support folder, necessary for running Photoshop under OS X, are missing. Please run the Photoshop installer under OS X and re-install Photoshop or custom install the "Mac OS 9 to Mac OS X Tune-up"."
I can't find where to download installer? Any info would help. thanks

Hi
This error message refers to the Color Profile support files that Photoshop 7 uses. You normally get this error message if the version of Photoshop 7 you have installed is a drag copy and not installed from the original installer disk. If you do have the installer disk the tune-up section is accessed by simply selecting custom install and cherry picking what you want from there. Unless you are really precise about the quality of color you wish the monitor to display as well as what is output it is safe to ignore the message. Photoshop defaults itself to the Adobe sRGB color space anyway which gives fairly good color reproduction across a wide spectrum of subjects.
I could go into the finer points of color and how it is reproduced but I think it goes beyond what the OP originally intended.
I can understand what the other posts are saying but my experience has been that Photoshop 7 works fine with all versions of the OS from 10.1.2 through to 10.5.1 (as well as OS 9.2.1/2) regardless of what hardware is being used. However I would stick with at least CS2 if the hardware is an Intel based Mac, preferably CS3 as CS3 was designed to run on Intel Macs. Ironically installing and running CS3 on a non-Intel Mac gives performance problems. Perversely installing and running CS2 on an Intel Mac shows performance problems as well - it runs slower. The same is true for versions of Quark. Namely Quark 7 runs fine on Intel Macs but slow on PPC Macs and Quark 6/6.1/6.5 runs fine on PPC Macs and slow on Intel ones.
This is by no means definitive and is meant as a guide only. I have personally seen these symptoms on a wide range of units ranging from Graphite and Quicksilver G4s as well MDD G4s, iBook G3s and G4s, PowerBook G4s and pretty much all of the Intel range.
Hope this helps, Tony

Problem finding Photoshop Installer for CS6

I am using Photoshop CS6 and I am being told that one or more files is missing from the Adobe Support Folder and I need to run Photoshop installer and re-install Photoshop. I tried to find that installer and only see an uninstaller in CS6 folder in Applications. Please help me know what to do?

You can get the installer for photoshop cs6 from here:
Download CS6 products

CS4 Installation Problem on Mac - Error 2

I have tried for several hours to make the new install of Adobe CS4 work. The Lightroom2 install worked fine. Background: I have a macbook pro, OS/X 10.5.7, enough avail disk space. I had a trial version of LR2 and full CS2. I have done the following: checked "repair permissions" - an OS/X utility that interfered with operating Capture NX a couple years ago, so I added that step. I have uninstalled every Adobe application, using Clean Script 3 and Clean Script 4. I have tried to install CS4 in a separate user account, which has since been deleted, and again both Clean Scripts have been run. I have restarted my computer and downloaded a fresh version of CS4. I have tired to install it as a Tial version instead of an upgrade, also. It NEARLY installs, but at the very end of the install bar, after Bridge and before finishing Photoshop installation, I get a big red X and an error and find it is Error 2. The Adobe support pdf's have not helped, including those referenced by their little support bot.
Have spent a couple hours with Adobe Support, also. No one knows what Error 2 means.
Also, the "support" person closed my case as though it had been resolved - said he would call me back in one hour and 2ours 45 minutes later had not called back. He CLOSED the case, wasting my time and lying to me.

I have just committed the cardinal sin of allowing my daughter to install Adobe CS4 Web Premium on my new Mac Pro 2.26 8 Core.
I use this computer for pro music composition, and until I allowed my daughter to talk me into letting her use it for Adobe Web Premium (24" Apple screen, she has a PC laptop), it was strictly a no fly zone.
My worst fears were realized.
Neither she, nor I, can't get a clean install. Each attempt is greeted by a 'Successful but with Errors' or some such garbage. I have submitted a support requerst but have had no reply.
The new Mac died. Apple replaced it with a new computer under Applecare Warranty, and a new hard disk, but still the problem remains.
I've tried a new partition; nope.
I get the folling error codes:
Adobe CSI CS4
Error:
Error 2.
Adobe Device Central CS4
Error:
Error 2.
Adobe Drive CS4
Error:
Error 2.
Adobe Extension Manager CS4
Error:
Error 2.
Adobe Flash CS4 STI-en
Error:
Error 2.
Adobe Media Encoder CS4
Error:
Error 2.
Adobe Media Encoder CS4 Importer
Error:
Error 2.
Adobe Output Module
Error:
Error 2.
Adobe Soundbooth CS4 Codecs
Error:
Error 2.
Adobe Version Cue CS4 Server
Error:
Error 2.
Photoshop Camera Raw
Error:
Error 2.
I tried to download the Adobe Support Advisor, but it would not download. I have erased the registration, followed the instructions to the letter.
Nothing.
Adobe help in Australia were polite but did not resolve the problem. I called again and was greeted by a call centre somewhere in the Third World by someone who knew less about computers that they did about Adobe products. This poor person probably has a good job within his impoverished community, but undoubtedly paid a pittance (or why would Adobe set up a Call Centre in India), which make s it really hard to vent my frustrations without appearing racist.
I am attempting to take over the problem as there is no way a seventeen year old girl could negotiate this. I can't.
Has anybody any clues?
Appreciate any help. I can't access my daughter's email which the product is registered through at Adobe, as it is on her school computer which is connected through the school server, but my email is [email protected].
Appreciate any help. Or the contact details of a good hit-man.
Simon Binks
[email protected]

I can't get any contact info for installation problem- I just bought a Mac Air and my CS5 is asking for a reinstall. Mac Air has no DVD slots. HELP I al VERY FRUSTRATED THAT ADOBE HAS NO WAY TO GET HELP

I can't get any contact info for installation problem- I just bought a Mac Air and my CS5 is asking for a reinstall. Mac Air has no DVD slots. HELP I al VERY FRUSTRATED THAT ADOBE HAS NO WAY TO GET HELP

You are right, Adobe does not support CS5 because it is no longer sold.
Simply download the trial version of CS5 from this Adobe web site and input your serial number.
Adobe - Photoshop : For Macintosh

++ Debugging ACR Installation Problems ++

If Photoshop CS2/Bridge is not working correctly after you attempt to install ACR (Adobe Camera Raw) 3.1 or higher, here a some hints on how to debug common installation problems.
1. Make sure that "Camera Raw" appears exactly once in Photoshop's "About Plug-in" menu. If it appears zero times, you did not install the plug-in in a correct location. The correct location is shown below. If it appears more than one time, you have multiple copies of the plug-in installed.
The new location for Adobe Camera Raw 3.x and 4.x is:
>Mac: /Library/Application Support/Adobe/Plug-ins/CS2/File Formats/
b Note: that the Library folder refered to above is that found at root level and NOT the User/Library folder.
>Win: \Program Files\Common Files\Adobe\Plug-ins\CS2\File Formats\
2. If "Camera Raw" appears exactly once in the "About Plug-in" menu, then pick that item and make sure the Camera Raw about box shows version 3.1 or higher. If not, you have the wrong version of Camera Raw installed.
3. Run Bridge and pick "Camera Raw Preferences..." from the Bridge(Mac) or Edit(Win) menu. If the command is grayed out, then you don't have Camera Raw installed in the correct place. If the Camera Raw preferences dialog does not have "Version 3.1 or higher" in the title bar, you have the wrong version of Camera Raw installed.
If after you verify that that 1, 2 and 3 are correct, and you are still having problems (e.g. generic raw image icons in lieu of thumbnail previews), then next step is to purge the Adobe Bridge cache for any folders you are having problems with. The command to use is:
"Tools->Cache->Purge Cache for this Folder".

Understood guys. But let me make a few points.
1. Clearly I'm not the only one who had this problem. In fact, I wasn't the first person in this THREAD to have the problem.
2. I'm fairly computer savvy, and have worked with Photoshop for several years.
3. Yes, it does say c: in point 3, but I find it odd that in point 4 it does say Program Files/.... A very strange way to write it. Also, the c: drive is the default installation drive, so it's not idiocy for someone to assume that the file would be located on the same drive as you selected for installation.
4. This is not about technically right or wrong. I never said that the instructions were wrong. I merely was trying to make a suggestion that would help people avoid the same trap I fell into. Was it my mistake? Yes. Would my clarifying suggestion perhaps help others avoid making the mistake I did. I would hope so. Also, as someone else suggested in this thread, Adobe SHOULD have written an installation program for the ACR 3.1 upgrade that did the placing automatically. After all, EVERYONE knew that ACR3.1 would be released shortly after the release for CS2...in fact Mr. Knoll himself was quoted in other forums about when D2X compatibility would actually happen.
5. The purpose of these forums is to be helpful to other users--not to be patronizing or rude. I'm a big Photoshop fan, and a loyal customer. I'm also in the service industry, and I would bet that customer service experts would raise an eyebrow or two about the tone contained in certain messages in this thread, including from an Adobe employee.
Just my two cents. Flame away if you must. But you might want to take a look at what I actually suggested in my last message before lighting up the torch.

PSE9 Installation problems

I've just purchased a tablet that comes with a host of programs, one of which is PSE9, which I am trying to install, with no luck. The installation almost completes but stops at "Shared Technologies" and rolls back the installation. I've tried multiple times with the same problem. I've gone though the installation problem checklist and the problem still persists. I've closed all other Adobe programs and triple checked the processes tab of the Task Manager to make sure no other Adobe programs are running. I've also tried the advice offered in this thread with no luck. I do not run any other Photoshop programs; this is my first purchase in quite some time.
I'm not very good with computers, but I am running Windows 7 64-bit with 32.2GB free.
Please help! I'm at the end of my rope.

I should have been more clear! I mean I have purchased a drawing tablet that comes with a CD to install PSE9, not a handheld tablet.
@Bill: I might have missed something when shutting off my anti-virus, so I'll try it again and report back.
Edit: Nope, it still rolls back the installion at Shared Technologies even when I've made sure my anti-virus is completely off.

Funny Installation Problem.

Hello,
I have many errors with Adobe Products with my nootebook,
amd turion64 with dual core
2GB ram
256mb video kard
windows vista ultimate
i installed adobe after effects and tryed to run adobe photoshop installer.
after few seconds After effects setup apears!...ok i tryed several times...from other accounts...deleting cache, but didnt worked..i downloaded again photoshop installer (cs3, same version) and tryed again..same issue, after effects setup apears...
ok...round 2:
i deinstalled after effects cs3 and installed adobe photoshop cs3 everything was fine...then i tryed to install adobe after effects...and what do you think? yeah, photoshop installer apears... i didnt know what to do,
i deinstalled my copy of windows becouse using of Adobe Forum need so much time...
round3:
ok new windows installed...huh...lets try to install...
!!!SAME PROBLEM on clean version of windows vista ultimate!
Please Help me...

thanks for quick response!
I do not have "Installers" Folder...cant find logs anywhere.
Can you help me via Teamviewer?
I found another interesting thing,
if i go to the "Programs and Features" manager it shows me that Adobe After effects and adobe Photoshop are installed, but if i click on delete/uninstall photoshop, uninstall managar from After Effects comes up... eh eh =]
i think there is a specific error with my harddrive, how can i analyze if something is wrong with my computer...
Anyway, you can check this by using teamviewer. i got icq and msn ;)
Thanks for help again!

Re-install of photoshop cs5 problem

After a computer re-image due to virus I need to re-install photoshop cs5. I downloaded from my adobe account and the installer runs but nothing. no error message no install. please help

Barb777 which operating system are you using? I would recommend you begin by using the available uninstallers and then run the CC Cleaner tool. You can find more details at Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 - http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html.

Please run the Photoshop installer and re-install Photoshop

Hi!
I just upgraded to PS CS% from PS CS3 Extended. Download went well as well as installation.
After, i deactivate CS3 then i uninstall it using Adobe installer.
Each time, i opened CS5, i have the following message:
"One or more files in the Adobe Application Support folder, necessary for running Photoshop, are missing. Please run the Photoshop installer and re-install Photoshop."
I reinstalled it but i'm still having the same message. I didn't play much with it but it seems to work properly...
What could it be?
Regards!

The problem most likely is uninstalling an older version after installing the new one.
The Uninstaller removes certain support files which it can't tell are the new ones.
The solution in your case is to uninstall CS5 first, then uninstall CS3, run the Adobe CSClean Script, Repair Permissions with Apple's Disk Utility, only then install CS5, and the Repair Permissions with Apple's Disk Utility again.
All Adobe upgrades are full installers and do not need to find a previous version of the software installed. When they don't find a previous version of the software installed, they'll just prompt you for the old serial number.
It's not mandatory to uninstall older versions, but if you don't want to keep the older versions, uninstall them first, before installing a newer version. I have all versions of Photoshop from 7.0.1 through 11.0.2 ("CS4") happily coexisting on my machine. I can even run two versions of Photoshop simultaneously, just by launching the older version first and assigning separate scratch disk volumes to each.
Wo Tai Lao Le
我太老了

Dreamweaver CS3 Installation Problems

Hello,
I have just got Dreamweaver CS3 and Photoshop CS3 and have
had some real issues with installing them! Here is my situation
explained.
I first installed Dreamweaver CS3 after un-installing a
previous version of Dreamweaver (the one from Macromedia) and it
installed as normal. I then tried to install Photoshop but it only
got as far as 8.46% and would go no further! I did a system restore
and tried installing Photoshop before Dreamweaver and it installed!
I then tried to install Dreamweaver but once the "Adobe Setup" got
to 100% it disappeared and the Installation screen did not appear,
in fact nothing happened! I went in an endless loop of installing
one before the other and have landed and having Photoshop on the
computer and not been able to install Dreamweaver! As I mentioned,
if I don't have Photoshop installed, Dreamweaver will install and
vice-versa.
I'm thinking it is a conflict problem, but I dunno where to
begin looking. I've cleared the computer of useless files and
registry entries (I use a program called CCleaner) and I also went
into
C:\Program Files\Common Files\Adobe and did a search for
'dreamweaver' and deleted everything that came up, just so it'd be
like Dreamweaver was never installed.
I used the CS3 Cleaner because I previously had the PS BETA
but it never worked right and it kept failing when deleting stuff,
so I dunno why that was.
If anyone knows any reason why this is doing it and have any
ways of helping me out, I would be greatly appreciated. Thanks
P.S. I am on Windows Vista Home Premium

You may experiencing the same problem that I had. If you had
a previous Beta installation installed, it may be preventing the
new installation.
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb401090
quote:
Originally posted by:
joeh75
I upgraded to Photoshop CS and spent four hours with Adobe
tech support (valiant attempts). They told me I should call
Microsoft. Microsoft shuttled me to Dell. Dell told me they could
fix the problem with Windows Installer on my XP Pro system for
$245.
Symptom is that the Photoshop installation gets as far as a
screen that says "Loading Setup," blinks, then goes away. I
re-installed the Windows Installer and the Photoshop install still
fails.
Any help appreciated...
Thanks/Joe

Photoshop Installation problems

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