Photoshop is downloading now... FOREVER

Hello,
By the time I get a response to this the issue may be over.
I joined to pay $ 19.99 per month for Photoshop.
All of the registration and payments were accepted and the page says: "Photoshop is downloading now..."
And it still says that...
And it still says that...
etc.
I was never asked where I wanted to download Photoshop and I'm not given any kind of message about time or percentage remaining.
Is this how it works at Adobe?

WOW!
I looked at personal plans and business plans and there was no $ 9.99 plan for Photoshop alone, paid monthly.
Would you be so kind as to share the link to the $ 9.99 plan?
I worked with Support through a massive series of viascos where they had me delete portions of Adobe Manager and re-install, then delete portions of the Cloud app and re-install. Then when those wouldn't let me download my licensed product they took over my desktop and flopped around failing at everything there until the connection died (me with 50MB working fine).
Finally I completely uninstalled both the Adobe Manager and the CC app and re-installed them. Then I logged in with the same ID I used to purchase Photoshop monthly use and it still was a trial version. So I went for the 30 day trial just because I needed to get some work done this AM--fully knowing I'd run into another unexpected series of fiascos when I needed to end the trial and use the paid version (after 30 days of paying for it anyway).
I saved the support chat transcript and it's an unbelievable hour no one would believe... 
Again, if you have a link to the $ 9.99 per month Photoshop monthly subscription I'd love to re-coup $ 10 a month for the same tool.
BTW I started with Photoshop in 1996--can't remember the early version number. But I'm completely floored at how un-tested this user experience was today with such a professional, respected and profitable corporation.
I'm still (almost) laughing (if I wasn't weeping) at the DOWNLOAD PHOTOSHOP button that lead to a  page which did nothing, and the two attemtps to install Photoshop from the CC App which both failed.
What a painful loss of hours--and I'm a HUGE (and proud) Adobe fan so I'm still numb this evening.
Thanks for the comments and link--if you've got it.
Warmest, 
Chris

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