Photoshop is saying my serial number is invalid for my computer

I lost my hard drive recently and got a new computer.  I used my discs to dowload CS5 to my new computer.  All was good and a day later I got an error message in Photoshop saying my serial number was not valid for this computer. 

You may have too many copies active.  Since you could not deactive crashed drive that is still considered active.  Only allowed 2 activated copies.  Call Adobe.

Similar Messages

  • Photoshop CS2 says my serial number is invalid & will not run.

    When starting photoshop CS2 I received a message that my photoshop user name, organization, or serial number is missing or invalid.  I cannot run photoshop.  I legally purchased it back in 2005 (I know, I've had this version for quite some time).  I used the program just a few days ago.  How do I resolve this?

    I assume I am the Admin since I am the only user on this computer.
    The Adobe CS Cleaner Tools says I have to uninstall CS program using the Control Panel>Programs>Uninstall.  I do not see the program.  Only Microsoft updates.  I searched their troubleshooting guide and found this:
    http://windows.microsoft.com/en-us/windows-vista/troubleshoot-installing-or-uninstalling-p rograms I installed a program but I don't see it listed under Programs and Features. How do I uninstall it?
    Only programs that were written for Windows will appear in Programs and Features. If you don't see the program listed and you want to uninstall the program, check the information that came with your program, or go to the manufacturer's website. Most programs install themselves in the C:\Program Files folder. Check this folder because some programs also include an uninstall program that you can try.
    What is Photoshops uninstall program?  I haven't seen a file that could be that.
    Can I use the CS cleaner program to uninstall Photoshop?

  • I am trying to install Photoshop Elements on my new Windows 8 computer (I recently upgraded my windows 7 computer where Photoshop was working fine on before).  It says the serial number is invalid.  Do older versionsnot work on Windows8, or do I need to u

    I am trying to install Photoshop Elements on my new Windows 8 computer (I recently upgraded my windows 7 computer where Photoshop was working fine on before).  It says the serial number is invalid.  Do older versionsnot work on Windows8, or do I need to uninstall it from my old computer first?

    You are allowed to have two activated installations.  If you happened to have one on this Windows 8 machine before, it is possible that the activation used for it was never deactivated (did you deactivate it before you upgraded Windows?).  Talk to Adobe support thru chat.  They might be able to resolve this with you:
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • I HAD TO BUY A NEW HARD DRIVE FOR MY LAPTOP. I AM TRYING TO RE-INSTALL MY ADOBE PHOTOSHOP ELEMENTS 12 BUT IT KEEPS SAYING MY SERIAL NUMBER IS INVALID. WHAT DO I DO?

    I HAD TO BUY A NEW HARD DRIVE FOR MY LAPTOP. I AM TRYING TO RE-INSTALL MY ADOBE PHOTOSHOP ELEMENTS 12 BUT IT KEEPS SAYING MY SERIAL NUMBER IS INVALID. WHAT DO I DO?

    jessicar
    Just user to user....based on past and current history, Adobe Tech Support is not going to help you with a technical issue which is preventing you from using your purchased serial number for Photoshop Elements. Version 12 is not the current version. And, the Adobe Tech Support is limited even for the current version which is 13. If this matter involves a purchased activated serial number trapped on a crashed computer while you are trying to install on a 3rd computer, then probably Adobe Chat Activation can be of assistance. If that is the case and you want to explore that possibility, then click on the following link
    Contact Customer Care
    Photoshop Elements
    Adobe ID, Signing In
    Adobe ID, Sign In, Account Help
    Chat Panel
    If the above link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
    Are you getting one of those "too many computers with your serial number" messages? Then the above should apply to your situation.
    Before the above consider....
    a. For Photoshop Elements technical issues please post your question in the Adobe Photoshop Elements Forum. Somehow your
    question got posted in the Adobe Premiere Elements Forum.
    b. Have you verified your Photoshop Elements serial number at the Adobe web site (http://www.adobe.com) - after signing in with your
    Adobe ID and Password, type My Products in the Search field and follow the path to your product in My Products. Click on Adobe
    Photoshop Elements 12 in your list to reveal the serial number.
    c. Do the install with antivirus and firewall(s) disabled.
    ATR

  • Got error during installation saying serial number is invalid for a photoshop and premiere elements package I bought from Adobe website last year. Anybody has a solution for this? Thanks.

    Got error during installation saying serial number is invalid for a photoshop and premiere elements package I bought from Adobe website last year. Anybody has a solution for this? Thanks.

    Does your serial number show on your account page?
    https://www.adobe.com/account.html for serial numbers on your Adobe page... or
    Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html

  • Installed my Photoshop Elements 7 on my new laptop.  Says my serial number is invalid.  Chatted with customer service rep and she says the number should work. What now?

    Installed my Photoshop Elements 7 on my new laptop.  Says my serial number is invalid.  Chatted with customer service rep and she says the number should work. What now?

    Hi,
    Did the serial number come from a boxed set and previously installed from disc and are you now trying to install from a download?
    If so, that will not work - the serial numbers are different.
    If you don't have a dvd drive on your new system, perhaps you could get someone to copy your disc to a memory stick and install from that.
    Brian

  • The system says my serial number is invalid while I just bought it online and get a mail from ADOBE WITH THIS NUMBER

    The system says my serial number is invalid while I just bought it and received a mail from Adobe with exact this number?????

    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 |12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7
    Lightroom:  5.7| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.window using the Lightroom 3 link to see those 'Important Instructions'.

  • I am trying to reinstall CS3 from a download I bought several years ago, and it is saying my serial number is invalid.  I am taking the serial number directly from the list of products on my Adobe account.  Please advise

    I am trying to reinstall CS3 from a download I bought several years ago, and it is saying my serial number is invalid.  I am taking the serial number directly from the list of products on my Adobe account.  Please advise

    Uninstall and try the Adobe Creative Suite Cleaner Tool before reinstalling - it helps resolve installation problems for CS3 thru CS6 and for Creative Cloud
    http://www.adobe.com/support/contact/cscleanertool.html

  • I am having trouble re-installing Elements 12. when it try, it says my serial number is invalid

    I bought elements 12.0 in December 2013. my computer recently crashed and I have to reinstall Elements. But when I try, it says the serial number is invalid. I've tried all the Adobe technical support contacts but they won't help and have told me to come here.

    Same problem for me. Is there any way to escalate this query so there's a resolution?!

  • I have CS6 master collection. After update from Windows7 it didn't work. When I try to install again, it says the serial number is invalid. What to do?

    I have CS6 master collection. After update from Windows7 it didn't work. When I try to install again, it says the serial number is invalid. What to do?

    Please refer to the steps in Re: cs6 serial suddenly invalid.
    It should help you.
    Regards
    Rajshree

  • When I try to register for AppleCare, it says my serial number is invalid.  What should I do?

    When I try to register for AppleCare, it says my serial number is invalid.  What should I do?

    Call 1-800-275-2273.
    They should be able to help you.
    Clinton

  • After my macbook was serviced, when I tried to open CS6, it prompted me to key in the serial number. After keying in, I got error message saying the serial number is invalid. However I have checked that it is correct.

    After my macbook was serviced, when I tried to open CS6, it prompted me to key in the serial number. After keying in, I got error message saying the serial number is invalid. However I have checked that it is correct.

    First be sure login and password are OK. Sometimes the address starts wit "http://..." and sometime starts with "ftp://...". Try both normal FTP access and Scure FTP access (SFTP). At the end, contact the site's provider.

  • Keeps saying my serial number is invalid

    Keeps saying my serial number is invalid. I went to customer support and it keeps bringing me back to this forum

    Error "The serial number is not valid for this product" | Creative Suite
    http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • PSE 12 download. The install says my serial number is invalid.

    Trying to install PSE 12 onto MacBookPro.  It seems to be downloaded but the installer says my serial number is invalid.

    Hi Berengaria2,
    Please refer the kb:http://helpx.adobe.com/x-productkb/global/my-serial-number-doesnt-work.html .
    Regards,
    Romit Sinha

  • Upgraded from Elements 9 to 12 and the Adobe site says my serial number is invalid. [was:Pardner 1]

    I just upgraded from elements 9 to 12 and the Adobe site says my serial number is invalid. I copied right off my old box.

    double check that you have the correct number:  http://helpx.adobe.com/x-productkb/global/find-serial-number.html
    if you're certain you do, contact adobe support:  http://www.adobe.com/support/chat/ivrchat.html

Maybe you are looking for