Photoshop issue with network login

All my editors are having issues with photoshop and creating a new document. The program launches fine, but when they go to create a new document, they get the RWOD and it locks up and needs to be force quit.
If I login to the local account I can launch photoshop and create a new document without any issues. I have checked the system log in Console, but it does not show me anything that would appear to cause issues. I ssh to that machine and watched system log while they attempted to create a new document and nothing showed up at all.
Anybody have any ideas on what would be causing this? I have tried trashing the prefs as well with no luck. Thanks

there was no error occured in AE monitoring as per logs it processed successfully, but receiver party which is outside organization network complained saying that they receive this file empty.
Logs for your reference received by third party:-
2011-08-26 08:23:35 XXX.XXX.XX.XXX 21 980 XXX.XXX.XX.XXX 33081 3172 XXXX-X-p@br 0 0 File Name 3 >>FILE INFO: D:\ftp\kunden\File Name was opened. Sharing is 1. File Handle is 0x00000b24.
2011-08-26 08:23:35 XXX.XXX.XX.XXX 21 980 XXX.XXX.XX.XXX 33081 3172 XXXX-X-p@br 0 0 File Name 3 Did not receive any data, Error=1506, SubError=0, WSAError=0
2011-08-26 08:23:35 XXX.XXX.XX.XXX 21 980 XXX.XXX.XX.XXX 33081 3172 XXXX-X-p@br 0 0 File Name 15 >>FILE INFO: D:\ftp\kunden\File Name was closed. File Handle is 0x00000b24.
2011-08-26 08:23:35 XXX.XXX.XX.XXX 21 980 XXX.XXX.XX.XXX 33081 3172 XXXX-X-p@br 0 0 File Name 15 Finishing STOR, Triggering events manager for FX_EVENT_FILE_WRITE_SUCCESS
2011-08-26 08:23:35 XXX.XXX.XX.XXX 21 980 XXX.XXX.XX.XXX 33081 3172 XXXX-X-p@br 0 0 File Name 15 RESPONSE: 226 Closing data connection. Transferred 0 bytes in 1 seconds. 0KB/second.
where in PI we could see message contains data and message has been successfully processed, could it be issue on receiver end?
thanks.

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there was no error occured in AE monitoring as per logs it processed successfully, but receiver party which is outside organization network complained saying that they receive this file empty.
Logs for your reference received by third party:-
2011-08-26 08:23:35 XXX.XXX.XX.XXX 21 980 XXX.XXX.XX.XXX 33081 3172 XXXX-X-p@br 0 0 File Name 3 >>FILE INFO: D:\ftp\kunden\File Name was opened. Sharing is 1. File Handle is 0x00000b24.
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2011-08-26 08:23:35 XXX.XXX.XX.XXX 21 980 XXX.XXX.XX.XXX 33081 3172 XXXX-X-p@br 0 0 File Name 15 >>FILE INFO: D:\ftp\kunden\File Name was closed. File Handle is 0x00000b24.
2011-08-26 08:23:35 XXX.XXX.XX.XXX 21 980 XXX.XXX.XX.XXX 33081 3172 XXXX-X-p@br 0 0 File Name 15 Finishing STOR, Triggering events manager for FX_EVENT_FILE_WRITE_SUCCESS
2011-08-26 08:23:35 XXX.XXX.XX.XXX 21 980 XXX.XXX.XX.XXX 33081 3172 XXXX-X-p@br 0 0 File Name 15 RESPONSE: 226 Closing data connection. Transferred 0 bytes in 1 seconds. 0KB/second.
where in PI we could see message contains data and message has been successfully processed, could it be issue on receiver end?
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Hi Guys,
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there was no error occured in AE monitoring as per logs it processed successfully, but receiver party which is outside organization network complained saying that they receive this file empty.
Logs for your reference received by third party:-
2011-08-26 08:23:35 XXX.XXX.XX.XXX 21 980 XXX.XXX.XX.XXX 33081 3172 XXXX-X-p@br 0 0 File Name 3 >>FILE INFO: D:\ftp\kunden\File Name was opened. Sharing is 1. File Handle is 0x00000b24.
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2011-08-26 08:23:35 XXX.XXX.XX.XXX 21 980 XXX.XXX.XX.XXX 33081 3172 XXXX-X-p@br 0 0 File Name 15 >>FILE INFO: D:\ftp\kunden\File Name was closed. File Handle is 0x00000b24.
2011-08-26 08:23:35 XXX.XXX.XX.XXX 21 980 XXX.XXX.XX.XXX 33081 3172 XXXX-X-p@br 0 0 File Name 15 Finishing STOR, Triggering events manager for FX_EVENT_FILE_WRITE_SUCCESS
2011-08-26 08:23:35 XXX.XXX.XX.XXX 21 980 XXX.XXX.XX.XXX 33081 3172 XXXX-X-p@br 0 0 File Name 15 RESPONSE: 226 Closing data connection. Transferred 0 bytes in 1 seconds. 0KB/second.
where in PI we could see message contains data and message has been successfully processed, could it be issue on receiver end?
thanks.

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Photoshop issue with network login

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