Photoshop launches help file when trying to access effects panel.

I have Photoshop CS6 and sometimes when I double click a layer to bring up the effects panel Photoshop launches the Help library instead with an error message saying I need to re install photoshop to access help???? Yet I was only trying to access the effects panel.  The help pages are fine and I can flick through them no problem but when going back into Photoshop I can't click on anything after that and usually have to bring up task manager to end Photoshop. Any suggestions?
Secondly on some occasions when using a tool and it could be a brush or pen etc the section I'm working on completely disappears in a perfect square leaving the rest of my picture intact.
I'm not using large files either when this happens.  I noticed the problem occurred after the last CS6 update.
Do I need to increase ram photoshop uses?  I haven't  changed any settings but photoshop
uses 8835 mb (60%)
I have Web and Design Premium. 
Windows 7 64
Graphic Driver AMD Radeon HD 6850
Installed Physical Memory           (RAM)16.0 GB
Total Physical Memory          16.0 GB
Available Physical Memory          11.7 GB
Total Virtual Memory                    32.0 GB
Available Virtual Memory          27.3 GB
Page File Space                    16.0 GB
Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz, 3401 Mhz, 4 Core
If I uninstall and re install can I just uninstall Photoshop or do I have to uninstall the whole suite?
Gosh - any advice would be greatly appreciated.
Thanks - Rosa

Adobe has been looking unsuccessfully for this problem literally for decades.
It appears sometimes to be related to the Layer Styles panel.  I've personally seen it happen with every version of Photoshop I can remember using, though VERY infrequently.  It's happened to me just twice or three times with Photoshop CS6 13.0.0, and not yet with 13.0.1.
There's no known workaround other than to fool with stuff until it just goes away.  It may be that changing some of the configuration options or even returning Photoshop's preferences to out-of-box defaults can help.  I've even seen cases where updating one's display driver works around it.  Do you have ATI Catalyst 12.8?
If you have a sequence of activities you do in which it is reproducible on demand, then I'm sure Adobe would REALLY like to talk to you and get that information.
-Noel

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    10 com.apple.iTunes 0x001a2804 0x1000 + 1710084
    11 com.apple.iTunes 0x001a3c74 0x1000 + 1715316
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    1 libSystem.B.dylib 0x905258fc pthread_condwait + 1320
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    1 libSystem.B.dylib 0x905258fc pthread_condwait + 1320
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    2 com.apple.iTunes 0x002091a0 0x1000 + 2130336
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    1 libSystem.B.dylib 0x905258fc pthread_condwait + 1320
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    1 libSystem.B.dylib 0x905258fc pthread_condwait + 1320
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    3 ...ple.CoreServices.CarbonCore 0x013db300 SetThreadState + 168
    4 com.apple.iTunes 0x0025e708 0x1000 + 2479880
    5 com.apple.iTunes 0x0019d678 0x1000 + 1689208
    6 com.apple.iTunes 0x001a1740 0x1000 + 1705792
    7 com.apple.iTunes 0x001a3d14 0x1000 + 1715476
    8 com.apple.iTunes 0x001a3f3c 0x1000 + 1716028
    9 com.apple.iTunes 0x002888b4 0x1000 + 2652340
    10 ...ple.CoreServices.CarbonCore 0x013db150 CooperativeThread + 344
    11 libSystem.B.dylib 0x90524658 pthreadstart + 316
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    1 libSystem.B.dylib 0x904e935c mach_msg + 56
    2 com.apple.CoreFoundation 0x96682568 CFRunLoopRunSpecific + 1812
    3 com.apple.CoreFoundation 0x96682df0 CFRunLoopRun + 60
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    5 com.apple.iTunes 0x00284da8 0x1000 + 2637224
    6 com.apple.iTunes 0x00209214 0x1000 + 2130452
    7 libSystem.B.dylib 0x90524658 pthreadstart + 316
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    r0: 0x92c0f688 r1: 0xbfffe1a0 r2: 0xa0c34508 r3: 0x090b8a30
    r4: 0x95c89110 r5: 0x00000028 r6: 0x0000002c r7: 0x00000e03
    r8: 0x00000000 r9: 0x00000000 r10: 0x905fbb8c r11: 0x6a369110
    r12: 0xc0000003 r13: 0x00000001 r14: 0xa0c1f478 r15: 0x00000000
    r16: 0xbfffe3fc r17: 0x00000001 r18: 0xa056f40c r19: 0x00000000
    r20: 0x00000000 r21: 0x00000000 r22: 0x0908b560 r23: 0x00010010
    r24: 0x00000000 r25: 0xa0575170 r26: 0x00000003 r27: 0xa0575170
    r28: 0xa0575170 r29: 0xa0575218 r30: 0xa0575250 r31: 0x92c0f40c
    cr: 0x44022428 xer: 0x20000000 lr: 0x92c0f688 ctr: 0x95bec000
    vrsave: 0x00000000
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    0xff9000 - 0x1000fff com.apple.ipodsynchronization 2.3 (106.0) /System/Library/PrivateFrameworks/iPodSync.framework/Versions/A/iPodSync
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    0x95cb9000 - 0x95cd9ff7 libJPEG.dylib ??? (???) <92341083256fbcd28888a179ebf941ef> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
    0x95ce2000 - 0x95d01fff com.apple.Accelerate.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
    0x95d02000 - 0x96137ffa libGLProgrammability.dylib ??? (???) <f032e07d587794af4d4ba1b7dc7b4fd2> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
    0x96138000 - 0x9631effb com.apple.security 5.0.4 (34102) <9a5739b5b522f963b320fd71581b9cf5> /System/Library/Frameworks/Security.framework/Versions/A/Security
    0x9631f000 - 0x96338ffb com.apple.CoreVideo 1.5.1 (1.5.1) <9b726d9ba75efbaccaed1d34e2f71ea0> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
    0x96339000 - 0x96481ffb libicucore.A.dylib ??? (???) <dd2fd169aa328f6e97a1d700e5846866> /usr/lib/libicucore.A.dylib
    0x96482000 - 0x96506ffd com.apple.CFNetwork 330.4 (330.4) <6e1a01b50c14cf720e067ea018c4e4ad> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
    0x96546000 - 0x965cbfff libsqlite3.0.dylib ??? (???) <f2a33fe2663eab9c7f4806d2cf05b4ee> /usr/lib/libsqlite3.0.dylib
    0x965cc000 - 0x965f0ffb libGL.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
    0x965f1000 - 0x96618fff libxslt.1.dylib ??? (???) <3700d04090629deddb436aa2d516c56d> /usr/lib/libxslt.1.dylib
    0x96619000 - 0x9673effb com.apple.CoreFoundation 6.5.3 (476.14) <56add4656a227fa699f8aa1427b369d9> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x96745000 - 0x96749ffe libGIF.dylib ??? (???) <d6e2a570359313a39c6783c2ecfee608> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
    0x9674a000 - 0x96ebffff com.apple.AppKit 6.5.3 (949.33) <1144a07dd55895f89e44adf80cc151d9> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    0x96f7b000 - 0x96f7bfff com.apple.Carbon 136 (136) <6a6a209ec9179368db7ead8382b8ee63> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0xfffec000 - 0xfffeffff libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
    0xffff8000 - 0xffff9703 libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib

    I have a similar problem on the MacBook at work: 100% reproducible crash when trying to access the iTunes store. It also crashes frequently running ad-related JavaScript on a financial newspaper's web site. Stack traces of the crashed thread in the crash logs are what make me think my issue is JavaScript-related. Here's a stack trace from a crashed iTunes:
    Thread 14 Crashed:
    0 libSystem.B.dylib 0x92571dbe _semwait_signalnocancel + 10
    1 libSystem.B.dylib 0x92563c87 usleep$NOCANCEL$UNIX2003 + 61
    2 libSystem.B.dylib 0x9258548b abort + 85
    3 libstdc++.6.dylib 0x91e96005 0x91e4e000 + 294917
    4 libstdc++.6.dylib 0x91e9410c _gxx_personalityv0 + 1108
    5 libstdc++.6.dylib 0x91e9414b std::terminate() + 29
    6 libstdc++.6.dylib 0x91e946da std::typeinfo::~typeinfo() + 0
    7 com.apple.JavaScriptCore 0x923fce50 KJS::FunctionCallResolveNode::evaluateToBoolean(KJS::ExecState*) + 96
    8 com.apple.JavaScriptCore 0x923e842a KJS::LogicalOrNode::evaluateToBoolean(KJS::ExecState*) + 106
    9 com.apple.JavaScriptCore 0x923f4199 KJS::IfElseNode::execute(KJS::ExecState*) + 25
    10 com.apple.JavaScriptCore 0x923e1a51 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
    11 com.apple.JavaScriptCore 0x923e1509 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 265
    12 com.apple.JavaScriptCore 0x923e4f10 KJS::FunctionCallResolveNode::evaluate(KJS::ExecState*) + 896
    13 com.apple.JavaScriptCore 0x923d9f19 KJS::AssignLocalVarNode::evaluate(KJS::ExecState*) + 25
    14 com.apple.JavaScriptCore 0x923d9ec9 KJS::VarStatementNode::execute(KJS::ExecState*) + 25
    15 com.apple.JavaScriptCore 0x923e1a51 KJS::FunctionBodyNode::execute(KJS::ExecState*) + 481
    16 com.apple.JavaScriptCore 0x923e1509 KJS::FunctionImp::callAsFunction(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 265
    17 com.apple.JavaScriptCore 0x92425787 KJS::JSObject::call(KJS::ExecState*, KJS::JSObject*, KJS::List const&) + 135
    18 com.apple.JavaScriptCore 0x92434abd JSObjectCallAsFunction + 173
    19 com.apple.CFNetwork 0x91f7e48a CallFindProxyForURL + 297
    20 com.apple.CFNetwork 0x91f804d9 executionContextPerform + 177
    21 com.apple.CoreFoundation 0x96c80615 CFRunLoopRunSpecific + 3141
    22 com.apple.CoreFoundation 0x96c80d54 CFRunLoopRun + 84
    23 com.apple.iTunes 0x00281521 0x1000 + 2622753
    24 com.apple.iTunes 0x002818b4 0x1000 + 2623668
    25 com.apple.iTunes 0x0020b47c 0x1000 + 2139260
    26 libSystem.B.dylib 0x924c16f5 pthreadstart + 321
    27 libSystem.B.dylib 0x924c15b2 thread_start + 34
    Resetting all iTunes preferences hasn't fixed this and neither has running on another account on the same computer. My private MacBook Pro is fine. I suspect a corrupt file somewhere (I have repaired permissions).

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    * Don't remove personal data when uninstalling.
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    * http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
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    Hi Cedric,
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    You need to click on 'Still need help' to initiate the chat session.
    Are you getting this error: "an error occurred when trying to access the service" while trying to access the service via Reader.
    Try using the link: https://cloud.acrobat.com/exportpdf sign in with your Adobe ID and try to convert a pdf to doc and check if that works for you.
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    06/11/2014 10:17:31.94 w3wp.exe (0x1904) 0x0FAC SharePoint Foundation Authentication Authorization agb9s Medium Non-OAuth request. IsAuthenticated=True, UserIdentityName=0#.w|sp\administrator, ClaimsCount=26 dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
    06/11/2014 10:17:32.02 w3wp.exe (0x1904) 0x0FAC SharePoint Foundation Database ahjqp High [Forced due to logging gap, cached @ 06/11/2014 10:17:31.95, Original Level: Verbose] SQL connection time: 0.0556 dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
    06/11/2014 10:17:32.02 w3wp.exe (0x1904) 0x0FAC SharePoint Foundation Files 00000 High UserAgent not available, file operations may not be optimized. at Microsoft.SharePoint.SPFileStreamManager.CreateCobaltStreamContainer(SPFileStreamStore spfs, ILockBytes ilb, Boolean copyOnFirstWrite, Boolean disposeIlb) at Microsoft.SharePoint.SPFileStreamManager.SetInputLockBytes(SPFileInfo& fileInfo, SqlSession session, PrefetchResult prefetchResult) at Microsoft.SharePoint.CoordinatedStreamBuffer.SPCoordinatedStreamBufferFactory.CreateFromDocumentRowset(Guid databaseId, SqlSession session, SPFileStreamManager spfstm, Object[] metadataRow, SPRowset contentRowset, SPDocumentBindRequest& dbreq, SPDocumentBindResults& dbres) at Microsoft.SharePoint.SPSqlClient.GetDocumentContentRow(Int32 rowOrd, Object ospFileStmMgr, SPDocumentBindRequest& dbreq, SPDocumentBindResults& dbres... dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
    06/11/2014 10:17:32.02* w3wp.exe (0x1904) 0x0FAC SharePoint Foundation Files 00000 High ...) at Microsoft.SharePoint.Library.SPRequestInternalClass.GetFileAndMetaInfo(String bstrUrl, Byte bPageView, Byte bPageMode, Byte bGetBuildDependencySet, String bstrCurrentFolderUrl, Int32 iRequestVersion, Byte bMainFileRequest, Boolean& pbCanCustomizePages, Boolean& pbCanPersonalizeWebParts, Boolean& pbCanAddDeleteWebParts, Boolean& pbGhostedDocument, Boolean& pbDefaultToPersonal, Boolean& pbIsWebWelcomePage, String& pbstrSiteRoot, Guid& pgSiteId, UInt32& pdwVersion, String& pbstrTimeLastModified, String& pbstrContent, UInt32& pdwPartCount, Object& pvarMetaData, Object& pvarMultipleMeetingDoclibRootFolders, String& pbstrRedirectUrl, Boolean& pbObjectIsList, Guid& pgListId, UInt32& pdwItemId, Int64& pllListFlags, Boolean& pbAccessDenied, Guid& pgDocid, Byte& piLevel, UInt64& ppermMask, ... dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
    06/11/2014 10:17:32.02* w3wp.exe (0x1904) 0x0FAC SharePoint Foundation Files 00000 High ...Object& pvarBuildDependencySet, UInt32& pdwNumBuildDependencies, Object& pvarBuildDependencies, String& pbstrFolderUrl, String& pbstrContentTypeOrder, Guid& pgDocScopeId) at Microsoft.SharePoint.Library.SPRequestInternalClass.GetFileAndMetaInfo(String bstrUrl, Byte bPageView, Byte bPageMode, Byte bGetBuildDependencySet, String bstrCurrentFolderUrl, Int32 iRequestVersion, Byte bMainFileRequest, Boolean& pbCanCustomizePages, Boolean& pbCanPersonalizeWebParts, Boolean& pbCanAddDeleteWebParts, Boolean& pbGhostedDocument, Boolean& pbDefaultToPersonal, Boolean& pbIsWebWelcomePage, String& pbstrSiteRoot, Guid& pgSiteId, UInt32& pdwVersion, String& pbstrTimeLastModified, String& pbstrContent, UInt32& pdwPartCount, Object& pvarMetaData, Object& pvarMultipleMeetingDoclibRootFolders, String& pbst... dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
    06/11/2014 10:17:32.02* w3wp.exe (0x1904) 0x0FAC SharePoint Foundation Files 00000 High ...rRedirectUrl, Boolean& pbObjectIsList, Guid& pgListId, UInt32& pdwItemId, Int64& pllListFlags, Boolean& pbAccessDenied, Guid& pgDocid, Byte& piLevel, UInt64& ppermMask, Object& pvarBuildDependencySet, UInt32& pdwNumBuildDependencies, Object& pvarBuildDependencies, String& pbstrFolderUrl, String& pbstrContentTypeOrder, Guid& pgDocScopeId) at Microsoft.SharePoint.Library.SPRequest.GetFileAndMetaInfo(String bstrUrl, Byte bPageView, Byte bPageMode, Byte bGetBuildDependencySet, String bstrCurrentFolderUrl, Int32 iRequestVersion, Byte bMainFileRequest, Boolean& pbCanCustomizePages, Boolean& pbCanPersonalizeWebParts, Boolean& pbCanAddDeleteWebParts, Boolean& pbGhostedDocument, Boolean& pbDefaultToPersonal, Boolean& pbIsWebWelcomePage, String& pbstrSiteRoot, Guid& pgSiteId, UInt32& pdwVersion,... dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
    06/11/2014 10:17:32.02* w3wp.exe (0x1904) 0x0FAC SharePoint Foundation Files 00000 High ... String& pbstrTimeLastModified, String& pbstrContent, UInt32& pdwPartCount, Object& pvarMetaData, Object& pvarMultipleMeetingDoclibRootFolders, String& pbstrRedirectUrl, Boolean& pbObjectIsList, Guid& pgListId, UInt32& pdwItemId, Int64& pllListFlags, Boolean& pbAccessDenied, Guid& pgDocid, Byte& piLevel, UInt64& ppermMask, Object& pvarBuildDependencySet, UInt32& pdwNumBuildDependencies, Object& pvarBuildDependencies, String& pbstrFolderUrl, String& pbstrContentTypeOrder, Guid& pgDocScopeId) at Microsoft.SharePoint.SPWeb.GetWebPartPageContent(Uri pageUrl, Int32 pageVersion, PageView requestedView, HttpContext context, Boolean forRender, Boolean includeHidden, Boolean mainFileRequest, Boolean fetchDependencyInformation, Boolean& ghostedPage, String& siteRoot, Guid& siteId, Int64& bytes, ... dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
    06/11/2014 10:17:32.02* w3wp.exe (0x1904) 0x0FAC SharePoint Foundation Files 00000 High ...Guid& docId, UInt32& docVersion, String& timeLastModified, Byte& level, Object& buildDependencySetData, UInt32& dependencyCount, Object& buildDependencies, SPWebPartCollectionInitialState& initialState, Object& oMultipleMeetingDoclibRootFolders, String& redirectUrl, Boolean& ObjectIsList, Guid& listId) at Microsoft.SharePoint.ApplicationRuntime.SPRequestModuleData.FetchWebPartPageInformationForInit(HttpContext context, SPWeb spweb, Boolean mainFileRequest, String path, Boolean impersonate, Boolean& isAppWeb, Boolean& fGhostedPage, Guid& docId, UInt32& docVersion, String& timeLastModified, SPFileLevel& spLevel, String& masterPageUrl, String& customMasterPageUrl, String& webUrl, String& siteUrl, Guid& siteId, Object& buildDependencySetData, SPWebPartCollectionInitialState& initialState, ... dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
    06/11/2014 10:17:32.02* w3wp.exe (0x1904) 0x0FAC SharePoint Foundation Files 00000 High ...String& siteRoot, String& redirectUrl, Object& oMultipleMeetingDoclibRootFolders, Boolean& objectIsList, Guid& listId, Int64& bytes) at Microsoft.SharePoint.ApplicationRuntime.SPRequestModuleData.GetFileForRequest(HttpContext context, SPWeb web, Boolean exclusion, String virtualPath) at Microsoft.SharePoint.ApplicationRuntime.SPRequestModule.InitContextWeb(HttpContext context, SPWeb web) at Microsoft.SharePoint.WebControls.SPControl.SPWebEnsureSPControl(HttpContext context) at Microsoft.SharePoint.ApplicationRuntime.SPRequestModule.GetContextWeb(HttpContext context) at Microsoft.SharePoint.ApplicationRuntime.SPRequestModule.PostResolveRequestCacheHandler(Object oSender, EventArgs ea) at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IEx... dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
    06/11/2014 10:17:32.02* w3wp.exe (0x1904) 0x0FAC SharePoint Foundation Files 00000 High ...ecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) at System.Web.HttpApplication.PipelineStepManager.ResumeSteps(Exception error) at System.Web.HttpApplication.BeginProcessRequestNotification(HttpContext context, AsyncCallback cb) at System.Web.HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest wr, HttpContext context) at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) at System.Web.Hosting.UnsafeIISMethods.MgdIndicateCompl... dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
    06/11/2014 10:17:32.02* w3wp.exe (0x1904) 0x0FAC SharePoint Foundation Files 00000 High ...etion(IntPtr pHandler, RequestNotificationStatus& notificationStatus) at System.Web.Hosting.UnsafeIISMethods.MgdIndicateCompletion(IntPtr pHandler, RequestNotificationStatus& notificationStatus) at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
    06/11/2014 10:17:32.02 w3wp.exe (0x1904) 0x0FAC SharePoint Foundation Files aiv4w Medium Spent 0 ms to bind 3356 byte file stream dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
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    06/11/2014 10:17:32.02 w3wp.exe (0x1904) 0x1BC0 SharePoint Portal Server User Profiles ajk36 Medium MossClientBase_WCFLogging:: MossClientBase.ExecuteOnChannel - Executing codeblock on channel acc2999c-dfbc-a0b4-a4e8-f962e574ee66
    06/11/2014 10:17:32.02 w3wp.exe (0x1904) 0x1BC0 SharePoint Foundation Topology e5mc Medium WcfSendRequest: RemoteAddress: 'http://sp13:32843/44fa09d6891d4d7bb9856a0da10f6a84/ProfilePropertyService.svc' Channel: 'Microsoft.Office.Server.UserProfiles.IProfilePropertyService' Action: 'http://Microsoft.Office.Server.UserProfiles/GetProfileProperties' MessageId: 'urn:uuid:ec3c0f34-3285-4771-a7a1-24039cb4ced8' acc2999c-dfbc-a0b4-a4e8-f962e574ee66
    06/11/2014 10:17:32.03 w3wp.exe (0x1904) 0x0FAC Web Content Management Publishing 7fz3 Medium Setting [Display] as the FormContext.FormMode for the current page dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
    06/11/2014 10:17:32.03 w3wp.exe (0x1904) 0x0FAC SharePoint Foundation General 8sl1 High DelegateControl: Exception thrown while adding control 'Microsoft.SharePoint.Publishing.Navigation.PortalSiteMapDataSource': Microsoft.SharePoint.SPException: The specified user or domain group was not found. ---> System.Security.Principal.IdentityNotMappedException: Some or all identity references could not be translated. at System.Security.Principal.NTAccount.Translate(IdentityReferenceCollection sourceAccounts, Type targetType, Boolean forceSuccess) at System.Security.Principal.NTAccount.Translate(Type targetType) at Microsoft.SharePoint.Administration.Claims.SPClaimProviderManager.GetProviderUserKeyClaim(IClaimsIdentity claimsIdentity, SPClaim loginClaim) --- End of inner exception stack trace --- at Microsoft.SharePoint.Administration.Claims.SPClaimProviderManager.... dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
    06/11/2014 10:17:32.03* w3wp.exe (0x1904) 0x0FAC SharePoint Foundation General 8sl1 High ...GetProviderUserKeyClaim(IClaimsIdentity claimsIdentity, SPClaim loginClaim) at Microsoft.SharePoint.Administration.Claims.SPClaimProviderManager.GetProviderUserKey(IClaimsIdentity claimsIdentity, String encodedIdentityClaimSuffix) at Microsoft.SharePoint.Administration.Claims.SPClaimProviderManager.GetProviderUserKey(String encodedIdentityClaimSuffix) at Microsoft.SharePoint.Utilities.SPUtility.GetFullUserKeyFromFullName(String fullName) at Microsoft.SharePoint.SPGlobal.CreateSPRequestAndSetIdentity(SPSite site, String name, Boolean bNotGlobalAdminCode, String strUrl, Boolean bNotAddToContext, Byte[] UserToken, SPAppPrincipalToken appPrincipalToken, String userName, Boolean bIgnoreTokenTimeout, Boolean bAsAnonymous) at Microsoft.SharePoint.SPSite.get_Request() at Mi... dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
    06/11/2014 10:17:32.03* w3wp.exe (0x1904) 0x0FAC SharePoint Foundation General 8sl1 High ...crosoft.SharePoint.SPSite.OpenWeb(Guid gWebId, Int32 mondoHint) at Microsoft.SharePoint.Publishing.CachedObjectFactory.OpenWebFromSuperUserSite(Guid webId) at Microsoft.SharePoint.Publishing.CacheManager..ctor(SPSite site) at Microsoft.SharePoint.Publishing.CacheManager.GetManager(SPSite site, Boolean useContextSite, Boolean allowContextSiteOptimization, Boolean refreshIfNoContext) at Microsoft.SharePoint.Publishing.CachedAreaLookup.EnsureLookup(Boolean errorsAsExceptions) at Microsoft.SharePoint.Publishing.CachedAreaLookup.GetCachedAreaOrException() at Microsoft.SharePoint.Publishing.Navigation.TaxonomyNavigationCache.GetCachedWebInfo(CachedAreaLookup cachedAreaLookup) at Microsoft.SharePoint.Publishing.Navigation.TaxonomyNavigationCache.GetWebNavigationSetting... dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
    06/11/2014 10:17:32.03* w3wp.exe (0x1904) 0x0FAC SharePoint Foundation General 8sl1 High ...s(CachedAreaLookup cachedArea, CachedAreaLookup& parentCachedArea, Exception& loadError) at Microsoft.SharePoint.Publishing.Navigation.TaxonomyNavigation.GetEffectiveProviderSettingsList(CachedAreaLookup cachedArea, Boolean includeInheritedSettings) at Microsoft.SharePoint.Publishing.Navigation.TaxonomyNavigation.GetEffectiveProviderSettings[T](CachedAreaLookup cachedArea, String siteMapProviderName, Boolean includeInheritedSettings, CachedAreaLookup& cachedAreaWithSettings) at Microsoft.SharePoint.Publishing.Navigation.TaxonomyNavigation.GetEffectiveProviderSettings[T](SPWeb web, String siteMapProviderName, Boolean includeInheritedSettings) at Microsoft.SharePoint.Publishing.Navigation.SwitchableSiteMapProvider.GetCurrentWrappedProvider() at Microsoft.SharePoint.Publis... dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
    06/11/2014 10:17:32.03* w3wp.exe (0x1904) 0x0FAC SharePoint Foundation General 8sl1 High ...hing.Navigation.SwitchableSiteMapProvider.get_RootNode() at Microsoft.SharePoint.Publishing.Navigation.SwitchableDataSourceBehavior.AssignProperties(SiteMapProvider targetProvider) at Microsoft.SharePoint.Publishing.Navigation.PortalSiteMapDataSource.OnInit(EventArgs e) at System.Web.UI.Control.InitRecursive(Control namingContainer) at System.Web.UI.Control.AddedControl(Control control, Int32 index) at Microsoft.SharePoint.WebControls.DelegateControl.AddControlResilient(Control ctl) dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
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    06/11/2014 10:17:32.03* w3wp.exe (0x1904) 0x0FAC SharePoint Foundation General 8sl1 High ...GetProviderUserKeyClaim(IClaimsIdentity claimsIdentity, SPClaim loginClaim) at Microsoft.SharePoint.Administration.Claims.SPClaimProviderManager.GetProviderUserKey(IClaimsIdentity claimsIdentity, String encodedIdentityClaimSuffix) at Microsoft.SharePoint.Administration.Claims.SPClaimProviderManager.GetProviderUserKey(String encodedIdentityClaimSuffix) at Microsoft.SharePoint.Utilities.SPUtility.GetFullUserKeyFromFullName(String fullName) at Microsoft.SharePoint.SPGlobal.CreateSPRequestAndSetIdentity(SPSite site, String name, Boolean bNotGlobalAdminCode, String strUrl, Boolean bNotAddToContext, Byte[] UserToken, SPAppPrincipalToken appPrincipalToken, String userName, Boolean bIgnoreTokenTimeout, Boolean bAsAnonymous) at Microsoft.SharePoint.SPSite.get_Request() at Mi... dbc2999c-6f92-a0b4-a4e8-f7ed10437e35
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    http://iamsys05.iamtest.com:9080/.../Login?goto=http%3A%2... 302 16
    http://iamsys05:9080/.../Login?goto=http%3A%2F%2Fiams... 200 16
    http://iamsys05:9080/favicon.ico 404 50
    http://iamsys05:9080/.../Login?AMAuthCookie=AQIC5wM2LY4Sfcz... 302 183
    http://iamsys06.iamtest.com:8080/ 302 30
    http://iamsys05.iamtest.com:9080/.../Login?goto=http%3A%2... 302 17
    http://iamsys05:9080/.../Login?goto=http%3A%2F%2Fiams... 302 10711
    http://iamsys06.iamtest.com:8080/ 302 23
    http://iamsys05.iamtest.com:9080/.../Login?goto=http%3A%2... 302 15
    http://iamsys05:9080/.../Login?goto=http%3A%2F%2Fiams... 302 16
    http://iamsys06.iamtest.com:8080/ 302 18
    http://iamsys05.iamtest.com:9080/.../Login?goto=http%3A%2... 302 17
    http://iamsys05:9080/.../Login?goto=http%3A%2F%2Fiams... 302 13
    http://iamsys06.iamtest.com:8080/ 302 13
    http://iamsys05.iamtest.com:9080/.../Login?goto=http%3A%2... 302 10
    http://iamsys05:9080/.../Login?goto=http%3A%2F%2Fiams... 302 10
    http://iamsys06.iamtest.com:8080/ 302 16
    http://iamsys05.iamtest.com:9080/.../Login?goto=http%3A%2... 302 11
    http://iamsys05:9080/.../Login?goto=http%3A%2F%2Fiams... 302 12
    http://iamsys06.iamtest.com:8080/ 302 12
    http://iamsys05.iamtest.com:9080/.../Login?goto=http%3A%2... 302 10
    http://iamsys05:9080/.../Login?goto=http%3A%2F%2Fiams... 302 12
    http://iamsys06.iamtest.com:8080/ 302 12
    http://iamsys05.iamtest.com:9080/.../Login?goto=http%3A%2... 302 10
    | | | | |
    URI Status Duration 20:59:52.542 20:59:56.512 21:00:00.482 21:00:04.451 21:00:08.421

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