Photoshop Lightroom 3 Install Error

When attempting to intall Photoshop Lightroom 3 I get the following error: "This installation package is not supported by this processor type. Contact your product vendor."

Well, then it probably isn't, but since you are not telling us anything about on what computer and operating system you are trying to install, we cannot know.
Mylenium

Similar Messages

Adobe Photoshop Lightroom installing problem

I bought Adobe Photoshop Lightroom 4.1 cd-version today, but I've macbook air -computer and I can't use the cd - Would it be possible to install the software from internet by the code I have?

You should be able to download and install using the serial number from your disc...
Lightroom - all versions
Windows
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows
Mac
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh

Photoshop CS5 install error

Hey i have downloaded the trial version of photoshop cs5 extended
im running a windows 7 64bit system
When i press install i get stuck at 15% and then i get the following errors
im also running it as admin but i still get the problem somehow
ive also tried the Adobe support advisor and tried everything but still nothing...
Exit Code: 6
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 53 error(s), 51 warning(s)
WARNING: OS requirements not met for {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84}
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: The following payload errors were found during install:
ERROR: - Adobe CSXS Infrastructure CS5: Install failed
ERROR: - Microsoft_VC90_ATL_x86: Install failed
ERROR: - Adobe Media Player: Install failed
ERROR: - Adobe Linguistics CS5 x64: Install failed
ERROR: - Microsoft_VC90_CRT_x86: Install failed
ERROR: - Adobe Photoshop CS5 Support: Install failed
ERROR: - Adobe Bridge CS5: Install failed
ERROR: - Recommended Common Fonts Installation x64: Install failed
ERROR: - AdobePDFL x64 CS5: Install failed
ERROR: - DeviceCentral_DeviceCentral3LP-sv_SE: Install failed
ERROR: - Microsoft_VC80_MFCLOC_x86_x64: Install failed
ERROR: - Adobe XMP Panels CS5: Install failed
ERROR: - Photoshop Camera Raw: Install failed
ERROR: - AdobeColorCommonSetCMYK: Install failed
ERROR: - Adobe Mini Bridge CS5: Install failed
ERROR: - Microsoft_VC80_CRT_x86_x64: Install failed
ERROR: - Adobe Photoshop CS5 Swedish Language Pack_x64_AdobePhotoshop12-sv_SE_x64: Install failed
ERROR: - AdobeColorJA CS5: Install failed
ERROR: - Adobe ReviewPanel CS5: Install failed
ERROR: - Photoshop Camera Raw (64 bit): Install failed
ERROR: - Microsoft_VC90_MFC_x86: Install failed
ERROR: - Adobe Photoshop CS5 Core_x64: Failed due to Language Pack installation failure
ERROR: - Suite Shared Configuration CS5: Install failed
ERROR: - PDF Settings CS5: Install failed
ERROR: - DeviceCentral: Failed due to Language Pack installation failure
ERROR: - AdobeTypeSupport CS5: Install failed
ERROR: - AdobeColorVideoProfilesCS CS5: Install failed
ERROR: - AdobeColorCommonSetRGB: Install failed
ERROR: - Adobe Player for Embedding x64: Install failed
ERROR: - Required Common Fonts Installation x64: Install failed
ERROR: - Microsoft_VC90_ATL_x86_x64: Install failed
ERROR: - Adobe CSXS Extensions CS5: Install failed
ERROR: - Microsoft_VC80_ATL_x86_x64: Install failed
ERROR: - AdobeOutputModule: Install failed
ERROR: - Microsoft_VC90_CRT_x86_x64: Install failed
ERROR: - Microsoft_VC80_CRT_x86: Install failed
ERROR: - AdobeCMaps x64 CS5: Install failed
ERROR: - AdobeTypeSupport x64 CS5: Install failed
ERROR: - Microsoft_VC90_MFC_x86_x64: Install failed
ERROR: - Adobe WinSoft Linguistics Plugin CS5 x64: Install failed
ERROR: - AdobeColorEU CS5: Install failed
ERROR: - AdobePDFL CS5: Install failed
ERROR: - AdobeCMaps CS5: Install failed
ERROR: - AdobeColorNA CS5: Install failed
ERROR: - Microsoft_VC80_MFC_x86_x64: Install failed
ERROR: - Adobe SwitchBoard 2.0: Install failed
ERROR: - Microsoft_VC80_MFC_x86: Install failed
ERROR: - AdobeColorPhotoshop CS5: Install failed
ERROR: - Microsoft_VC80_MFCLOC_x86: Install failed
ERROR: - Adobe Extension Manager CS5: Install failed
ERROR: - Adobe ExtendScript Toolkit CS5: Install failed
ERROR: - Adobe AIR: Install failed
Any help would be appreciated

I searched for the GUID from what appears to be the key message: "OS Requirements not met for {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84}"
I found a lot of people reporting that one. Several claimed to have gotten through it after working through this page:
http://kb2.adobe.com/cps/829/cpsid_82942.html
At least one person said that creating another user account on the computer cleared up the problem, and others have said that either running the installer as administrator or temporarily turning UAC all the way down have helped.
Good luck.
-Noel

Trial Photoshop CS5 install error

I have downloaded trial of Photoshop CS5 Extended from Adobe website.
I am having a Windows 7 Professional 64-bit machine,
After starting the installer i get following message: Please insert disk photoshop CS to continue
After cancelling the installer i get following messages:
Exit Code: 24
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 55 error(s), 5 warning(s)
WARNING: OS requirements not met for {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84}
WARNING: OS requirements not met for {6E505C8F-2896-11DF-9B64-0013724DD917}
WARNING: OS requirements not met for {E4E188D2-27D5-4E4C-92CE-87F9D24AD2F6}
WARNING: OS requirements not met for {E995AC53-954A-48D2-A861-613B8D42A9BE}
WARNING: OS requirements not met for {F6FA54C9-3E8F-4416-905C-DA5398DF9640}
ERROR: Set payload canceled status
ERROR: Payload {02731921-5711-4E7A-A898-D6BCF0F2A1CD} has an action "install" but no resultState
ERROR: Payload {033E378E-6AD3-4AD5-BDEB-CBD69B31046C} has an action "install" but no resultState
ERROR: Payload {0669F23C-1B69-41B4-A3ED-4F54A5986D66} has an action "install" but no resultState
ERROR: Payload {08D2E121-7F6A-43EB-97FD-629B44903403} has an action "install" but no resultState
ERROR: Payload {0A6FC585-E761-4776-A4F3-BDA1E4FE1B7A} has an action "install" but no resultState
ERROR: Payload {0D067D13-C3D7-4EA6-B346-740CD91FD547} has an action "install" but no resultState
ERROR: Payload {11C0657F-2BD4-4CBC-87F3-9455DC91886E} has an action "install" but no resultState
ERROR: Payload {15FEDA5F-141C-4127-8D7E-B962D1742728} has an action "install" but no resultState
ERROR: Payload {17C6080E-F475-4B49-A30C-EEB85673E999} has an action "install" but no resultState
ERROR: Payload {1D809D80-28A4-11DF-A816-0024E8692489} has an action "install" but no resultState
ERROR: Payload {1E9FC118-651D-4934-97BE-E53CAE5C7D45} has an action "install" but no resultState
ERROR: Payload {2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} has an action "install" but no resultState
ERROR: Payload {2F6B67F4-A2BB-45D7-A80C-25FF646CC1C5} has an action "install" but no resultState
ERROR: Payload {37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} has an action "install" but no resultState
ERROR: Payload {39CB2E53-5326-4939-8B5A-0402C6EFBFE3} has an action "install" but no resultState
ERROR: Payload {3BF96AC2-0CA1-11DF-B07B-459956D89593} has an action "install" but no resultState
ERROR: Payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} has an action "install" but no resultState
ERROR: Payload {4438C826-1FD0-4D04-A70B-24FE1580AB21} has an action "install" but no resultState
ERROR: Payload {4569AD91-47F4-4D9E-8FC9-717EC32D7AE1} has an action "install" but no resultState
ERROR: Payload {50A16F0B-47DA-4583-B4FE-E026719A2024} has an action "install" but no resultState
ERROR: Payload {54F4466A-091A-46DA-B697-43D55CEF9DF6} has an action "install" but no resultState
ERROR: Payload {56540320-C921-1029-83D9-FE864D1FC1DF} has an action "install" but no resultState
ERROR: Payload {61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} has an action "install" but no resultState
ERROR: Payload {635FED5B-2C6D-49BE-87E6-7A6FCD22BC5A} has an action "install" but no resultState
ERROR: Payload {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84} has an action "install" but no resultState
ERROR: Payload {6B485102-4593-43F6-BA45-F14D690B0C64} has an action "install" but no resultState
ERROR: Payload {6D96660C-1444-410E-9A84-681C0AFB8937} has an action "install" but no resultState
ERROR: Payload {6F29BE46-E5F3-4146-8A84-20301E5C985A} has an action "install" but no resultState
ERROR: Payload {6F3A624B-1B72-4081-96E8-23261F389C5C} has an action "install" but no resultState
ERROR: Payload {73A4DC5E-226E-42BA-8ECA-2822592AC044} has an action "install" but no resultState
ERROR: Payload {78A53622-CDBA-49D1-A3D0-D563FB398D0C} has an action "install" but no resultState
ERROR: Payload {7A33510F-1580-42C2-877E-8C5502566292} has an action "install" but no resultState
ERROR: Payload {7F9C94CD-0BAC-4F8F-8990-6A5886F4D550} has an action "install" but no resultState
ERROR: Payload {8557397C-A42D-486F-97B3-A2CBC2372593} has an action "install" but no resultState
ERROR: Payload {8CCA90E1-F5BA-456F-84BF-AD5FB2CCE13F} has an action "install" but no resultState
ERROR: Payload {925D058B-564A-443A-B4B2-7E90C6432E55} has an action "install" but no resultState
ERROR: Payload {925ED7E4-E1B6-4544-8141-1C98A18D2E2E} has an action "install" but no resultState
ERROR: Payload {92A3CA0D-55CD-4C5D-BA95-5C2600C20F26} has an action "install" but no resultState
ERROR: Payload {98DD55B6-C58C-462F-B8A4-F0585BFEBB15} has an action "install" but no resultState
ERROR: Payload {9A8B01C5-78D1-465F-B5F6-BD59B7800EC7} has an action "install" but no resultState
ERROR: Payload {A472B9E4-0AFF-4F7B-B25D-F64F8E928AAB} has an action "install" but no resultState
ERROR: Payload {B55FDCCB-8A45-4943-8D90-585C3490A032} has an action "install" but no resultState
ERROR: Payload {BAE5212B-6651-4AD8-B26A-1B284D2665C6} has an action "install" but no resultState
ERROR: Payload {BD0D6363-E961-410F-8BF4-ECD8795F3923} has an action "install" but no resultState
ERROR: Payload {C8C1BAD5-54E6-4146-AD07-3A8AD36569C3} has an action "install" but no resultState
ERROR: Payload {CFA46C39-C539-4BE9-9364-495003C714AD} has an action "install" but no resultState
ERROR: Payload {D1A19B02-817E-4296-A45B-07853FD74D57} has an action "install" but no resultState
ERROR: Payload {D26EEF95-420A-4726-B85D-AFBE752EF526} has an action "install" but no resultState
ERROR: Payload {D31D91FE-F0E8-4DF1-812C-9400BE92A386} has an action "install" but no resultState
ERROR: Payload {D92BBB52-82FF-42ED-8A3C-4E062F944AB7} has an action "install" but no resultState
ERROR: Payload {E5DD149F-8370-48F9-A32C-2E3DC776CFFB} has an action "install" but no resultState
ERROR: The following payload errors were found during install:
ERROR: - Microsoft_VC80_CRT_x86: User canceled installation
ERROR: User cancelled the operation
Please help ?

I realize this is months old but posting in case somone else Googles the error the same way I did and comes across this thread.
I received this same error when I was attempting to install the trial. Somehow the install directory was set to "Read-Only".
Once I unticked that it installed just fine.

Adobe Photoshop CS2 Installing Error

When I tried to Install for tryout version, it sometimes has an error. It says me to put the serial number in. Though it succeed it, it says like this : "Error 1311. Source file not found: C:\Documents and Settings\Administrator\Desktop\Photoshop_CS2_tryout\Photoshop CS2\Adobe(R) Photoshop(R) CS2\Data1.cab. Verify that the file exits and that you can access it.".
I verified that the file exits, and I could acces it. What is happening?!

Hi ,
We really apologize for all the inconvenience which has caused you.
Simply put it in another folder. The path is too long and unnecessarily convoluted - folders inside folders inside folders....
In the meanwhile if these steps doesnt resolve your issues you can contact Adobe support by following the link below:
http://helpx.adobe.com/contact/
Thanks
Mandhir

Photoshop CS4 install error

Hiya, I require some help with the installation of photoshop CS4 (i think it's extended edition)
The situation:
I downloaded the InDesign trial version from the adobe website and installed it as a trial. After liking the program, i activated it.
Having had a previous experience with photoshop, i downloaded it as well and installed as a trial. This time, however it did not prompt me if I wished to enter a serial code. I went along with it.
Just recently, Photoshop got the "licence expired" error. I figured that the trial had run out, however I still could not seem to enter a serial code. Deciding to re-install (i still have the installer package) I attempted to run the uninstaller. It encountered errors, so I deleted the photoshop folders out of my program files. (both the x64 and x86 (I'm running win7x64)) Now whenever I try to run the installer package it gets most of the way through checking the system profile then displays the error message:
"Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance"
I then used a cleaner to clean all adobe programs from my computer. Now all the installers (PhotoshopCS4 and InDesignCS4) give the same error. I have tried the CS4 cleaning scripts, the lot. any suggestions? I'm not overly worried about my indesign serial, I have it backed up around here somewhere =)
Help would be GREATLY appreciated
PS: No, I dont want to use gimp or paint.net, and I dont feel like formatting my C:\ especially as I havn't been supplied with a system restore disk

The 4.5 installer is not needed for Windows 7 so don't worry about that. Windows 7 has the latest downloader already installed.
If you downloaded CS4 (looks like you did reading your attachment) put the folder on your desktop and run the install from there. For some reason PS CS4 download does not extract well in a system folder. Putting it on the desktop avoids this.
When the folder or download is on the desk top right click on it and look at the general tab. At the bottom there might be a unblock button. Click on this button and it will on lock it. If it is not there don't worry about it. Now if you don't see the unblock there right click on the .exe file in the folder and look for the same. If not there don't worry about it.
In the folder on the desk top right click on the .exe file and choose run as Admin.
Also:
Remove adobe reader if installed.
Turn-off any anti-virus running. Turn off Windows defender if running (if installed).
Download and install CCleaner. Free download and it finds and removes un-wanted old files.
http://www.ccleaner.com/

Illustrator and Photoshop CS6 install error EX20

When installing Illustrator and Photoshop CS6 I receive the error EX20. In looking at the installation log file there is warning DF029. Suggestions?

Reset your illustrator prefs
Hold fingers over Shift Alt CTLR (PC) or Shift Opt Command (Mac)
Boot Illustrator
Immediately after booting depress the 3 keys as fast as you can.

Photoshop CS5 install error/App Manager- log attached

Hello,
I've been trying to use the Adobe Application Manager Enterprise Edition to create a Photoshop CS5 installer with the serial key and updates already packaged. I've done other packages in the Creative Suite fine (Dreamweaver and Flash Professional), but the Photoshop installer is quitting out and the errorlog isn't spitting out anything I find useful as far as debugging. However, someone might be able to give me some insight.
The log can be found here
There are two there, I believe. Both exit with the same error.
- 1 fatal error(s), 0 error(s), 1 warning(s)
WARNING: The payload: Adobe Photoshop CS5 Core {7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E} requires a UI parent with following specification:
        Family: Photoshop
        ProductName: Adobe Photoshop CS5 Core_x64
        This parent relationship is not satisfied, because this payload is not present in this session.
FATAL ERROR: Cannot mix install/repair actions with remove actions in a deployment file.
Please search the above error/warning string(s) to find when the error occurred.
It mentions x64, but I kept checked the box that makes the installer 32-bit rather than the 64 bit version.
And yes the machine is 32bit, running XP, but the installer will also need to be compatible with Windows 7 as well.
Any insight would be appreciated. If we can get these pre-serialed and updated installers worker it would save us a valuable amount of time with machine deployments.

I searched for the GUID from what appears to be the key message: "OS Requirements not met for {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84}"
I found a lot of people reporting that one. Several claimed to have gotten through it after working through this page:
http://kb2.adobe.com/cps/829/cpsid_82942.html
At least one person said that creating another user account on the computer cleared up the problem, and others have said that either running the installer as administrator or temporarily turning UAC all the way down have helped.
Good luck.
-Noel

Lightroom install error message

I have installed Lightroom 2 onto my iMac OS 10.5.4 no problem. Then tried to install on MacBook Pro OS 10.5.4 and I get the error message " an error occurred when attempting to change modules ". The software then opens with a greatly reduced list of options etc. and wont completely operate. Help!!!

I'm running 2.4 and the only functions available under the 'file' tab
are New Catalog, Open Catalog, Page Set Up & Print.
regards
andrew wiltshire
[email protected]

Lightroom install error

I lost my hard drive and had to have a new hard drive.. I did a back up and I have all of my pictures... but now... light room will not reinstall... what can I do? it just keeps coming up instll failed? any suggestions? Oh.. and this is a Mac not ibm

Download the latest version from http://www.adobe.com/support/downloads/detail.jsp?ftpID=4569 and retry installing.

Troubleshoot installation problems in Photoshop Lightroom on Windows Vista

This document can help you to resolve system errors that occur while you use Adobe Photoshop Lightroom on Windows Vista. System errors can manifest in many different ways, including (but not limited to) the following:
A blank or flickering dialog box
A frozen cursor or screen
A blue screen
An unexpected restart
An error message such as:
"Setup is unable to load the installation script file."
"Unable to create a directory under C:\Windows\System. Please check write-access to the directory."
"Uninstalling: C:\Program Files\Adobe\Adobe Photoshop Lightroom refers to a location that is unavailable. It could be on a hard drive on this computer, or on a network. Check to make sure that the disk is properly inserted, or that you are connected to the Internet or your network, and then try again. If it still cannot be located, the information might have been moved to a different location."
Note: If you attempt to install Photoshop Lightroom to a drive that doesn't have the minimum required space available, the installation will fail. You must then completely reinstall to another location that has sufficient free space.
Many different factors can cause system errors, including conflicts among device drivers, applications, operating system settings, hardware, and corrupt elements in specific files. Although a system error may occur only when you work with Photoshop Lightroom, Photoshop Lightroom may not necessarily be the cause; it may be the only application that uses enough memory or processor cycles to expose the problem.
To benefit most from this document, perform the tasks in order. Keep track of the tasks that you perform and the results of each, including errors and other problems. Adobe Technical Support can use this information to better assist you if you need to call.
You must be logged on as an administrator to perform some of the procedures in this document.
Important: Some of the procedures in this document may initiate a User Access Control dialog that asks for your permission to continue. Read the details in the dialog to determine if you want to continue. If you choose to cancel the dialog, then you will not be able to continue with that troubleshooting step.
The steps in this document that refer to the Control Panel are in reference to the Classic view. For information on switching the Control Panel to the Classic view and many other common OS procedures, see Common Microsoft Windows Vista procedures (TechNote kb401275)
Some of these procedures require you to locate hidden files and hidden folders. Some procedures require you to locate files by their full file names, which include extensions (for example, example_filename.ini). By default, Windows Explorer doesn't show hidden files, hidden folders, and file name extensions that it recognizes.
To show hidden files, hidden folders, and all file name extensions in Windows Explorer:
In Windows Explorer, choose Organize > Folder And Search Options.
Click the View tab in the Folder Options dialog box.
In Advanced Settings, select Show Hidden Files And Folders.
Deselect Hide Extensions For Known File Types.
Click OK.
Note: The procedures in this document are based on the default interface of Windows Vista. If the interface is customized, some procedures may vary. For example, a commonly encountered difference is the navigation to Control Panel from the Start menu: You may navigate Start > Settings > Control Panel instead of Start > Control Panel. Additionally, the procedures in this document assume you are using the Classic View of the Control Panel: To view the Control Panel in the Classic View, click Switch To Classic View on the Control Panel navigation bar on the left side of the window.
Beginning troubleshooting
The tasks in this section can help you resolve the most common system errors. Before performing any of these tasks, back up all personal files (for example, Photoshop Lightroom files you created). Always restart the computer after a system error occurs to refresh system memory. Continuing to work without restarting the computer may compound the problem.
1.Make sure that the system meets the minimum requirements for PhotoshopLightroom.
Photoshop Lightroom may not run correctly on a system that doesn't meet the following requirements:
Intel Pentium 4 or equivalent processor
Microsoft Windows XP, Windows Vista, Windows 7
768 MB of RAM (1 GB recommended)
1 GB of available hard-disk space
CD-ROM drive
In addition to these requirements, a video card that supports 24-bit (16 million) or more colors, and a resolution of 1024 x 768 or higher, is recommended.
* Photoshop Lightroom 1.0 will install and run on Windows Vista but Adobe cannot guarantee the quality of the software experience until Adobe fully certifies Photoshop Lightroom for use on Windows Vista.
To check basic system information, such as processor speed and how much RAM is installed, choose Start > Control Panel > System.
2. Delete previously installed application files, especially if you had the public beta version of Photoshop Lightroom installed.
To delete files from a previous Adobe Photoshop Lightroom installation attempt:
Choose Start > Control Panels > Add or Remove Programs.
Select Adobe Photoshop Lightroom and choose to remove it.
Close the Add Or Remove Programs window and the Control Panel.
Open Windows Explorer.
If the Lightroom.exe file is still in the Program Files\Adobe\Adobe Photoshop Lightroom folder, delete it.
If the Lightroom Preferences.agprefs file is still in the Documents and Settings/[username]/Application Data/Adobe/Lightroom/Preferences folder, delete it.
Empty the Recycle Bin.
Try to reinstall. If you cannot, continue with the next two sections in this step:
Move all the folders under the Users/[username]/AppData/Roaming/Adobe/Lightroom folder into a new folder on the desktop; name the folder Lightroom Presets. These are the presets that were installed with the application and that you created.
Move all the folders under the Users/[username]/Pictures/Lightroom/Lightroom Previews.lrdata folder into a new folder on the desktop; name the folder Lightroom Previews. If you have a large number of images, you can move this folder back to its original location before you open Photoshop Lightroom, once it's installed. Or you can delete this folders to re-create it when Photoshop Lightroom opens. If there are further problems with Photoshop Lightroom after it's installed, it might be due to corruption in the previews, in which case you need to delete this folder and re-create it.
Try to reinstall.Important: Do not delete the Lightroom Database.lrdb file!
If there are further problems with Photoshop Lightroom after it's installed, these issues may be due to corruption in the preset files you created, in which case you need to remove them and re-create them, or test each preset individually.
Note: If you can reinstall, and if this is not the first time you opened Photoshop Lightroom, then Photoshop Lightroom will look for a library database file. If it does not find a library in the expected location, it will prompt you to create a new library, locate the library, or exit. Exit will close the dialog box, and Photoshop Lightroom will not open. Although you can tell Photoshop Lightroom to locate your library, it's best to put it back in the default location and then open the application.
If you can reinstall, close Photoshop Lightroom and then copy any presets you created from the Lightroom presets on the desktop back into the Users/[username]/AppData/Roaming/Adobe/Lightroom folder.
If you cannot reinstall, then move the Lightroom Database.lrdb file from the Users/[username]/Pictures/Lightroom folder into a new folder called Lightroom Database File and save this file on the desktop. This is your database, if you previously had Photoshop Lightroom installed.
Reinstall Photoshop Lightroom. If you cannot reinstall, continue with the next task in this document.
3. Log in as Administrator before installingPhotoshopLightroom.
In Windows Vista, you must be logged in with local (that is, machine) Administrator rights to install Photoshop Lightroom. If you don't have administrator rights, contact your system administrator for assistance.
4. Check the CD and CD-ROM drive.
Dust or dirt on a CD can interfere with an installation and prevent the CD-ROM drive from recognizing the CD. Examine the Photoshop Lightroom CD for dirt, dust, or fingerprints. Gently wipe the bottom of the CD from the center outward with a soft, lint-free cloth.
Verify that the CD-ROM drive can read other CDs. If it can't, examine the CD caddy or loading tray for dirt, and clean it with a lint-free cloth. If it still can't read other CDs, contact the CD-ROM drive manufacturer or the computer manufacturer.
5. Install current Windows service packs and other updates.
Updates to the Windows operating system improve its performance and compatibility with applications. You can obtain Windows service packs and other updates from the Microsoft website at www.windowsupdate.com. For assistance installing service packs and other updates, contact Microsoft technical support.
Important: Before you install a system update, check the system requirements for Photoshop Lightroom (and any third-party software or hardware you may use with Photoshop Lightroom ) to ensure compatibility. If the update isn't listed, then contact Adobe or the manufacturer of your third-party software or hardware.
6. InstallPhotoshopLightroomfrom the desktop and use the default installation folder.
Some system components such as device drivers and virus protection utilities can conflict with the Photoshop Lightroom installer and result in an incomplete or failed installation, or they can cause problems when you install to a folder or when you use a path to the default installation folder that contains a special character, such as #. To prevent these conflicts, install Photoshop Lightroom from the desktop, and use the default folder name and path.
If Photoshop Lightroom autoplay displays, click Cancel when you are requested to Select the Language.
Copy the Adobe Photoshop Lightroom folder from the Photoshop Lightroom CD-ROM to the desktop.
Open the Adobe Photoshop Lightroom folder on the desktop.
Double-click the Adobe Photoshop Lightroom.msi file, and follow the on-screen instructions.
7.Re-create thePhotoshopLightroompreferences file.
Re-create the Photoshop Lightroom preferences file to eliminate problems that a damaged preferences file might cause:
Quit Photoshop Lightroom.
Rename the Lightroom Preferences.agprefs file (for example, to Lightroom Preferences.old) in the Users/[username]/AppData/Roaming/Adobe/Lightroom/Preferences folder.
Start Photoshop Lightroom. Photoshop Lightroom creates a new preferences file.
If the problem continues, the preferences file isn't the cause. To restore custom settings, delete the new preferences file and restore the original name of the previous preferences file.
8.Install and run Photoshop Lightroom while no other applications are running.
Some applications may interfere with installing or running Photoshop Lightroom. Virus protection programs are meant to stop viruses from installing on your computer. Before installing or starting Photoshop Lightroom, disable other applications, including virus protection programs and startup items (items that start automatically with Windows).
To disable startup items and non Microsoft services:
Quit all applications.
Choose Start, type msconfig in the Search text box, and press Enter.
Write down all unselected items under the Startup and Services tabs.
Click the General tab, and choose Selective Startup.
Click the Startup tab and select Disable All.
Click the Services tab and select Hide All Microsoft Services.
Select Disable All then re-select FLEXnet Licensing Service. If you are unsure whether an item is essential, then leave it deselected (disabled).
Click Apply, and restart Windows for the changes to take effect.
Note: Upon restart, you'll be notified that the System Configuration utility has made changes to the way that Windows starts up. Click OK. When the System Configuration utility appears, click Cancel.
Right-click icons in the Notification Area and close or disable any startup items that are still active.
9. Install Photoshop Lightroom to a different hard disk after disabling startup items and installing from the hard disk.
Hard disk problems can prevent Photoshop Lightroom from installing correctly. By installing Photoshop Lightroom to a different physical hard disk, you can verify if the original hard disk is preventing installation. First, completely remove Photoshop Lightroom from the hard disk.
To install Photoshop Lightroom to a different hard disk after disabling startup items:
Follow the steps in task 8 above to disable startup items.
If Photoshop Lightroom autoplay displays, click Cancel when you are requested to Select the Language.
Copy the Adobe Photoshop Lightroom folder from the Photoshop Lightroom CD-ROM to the desktop.
Open the Adobe Photoshop Lightroom folder on the desktop.
Double-click the Adobe Photoshop Lightroom.msi file, and follow the on-screen instructions.
Click Change and select a different hard disk in the Change Current Destination Folder window. Click OK, and then follow the on-screen instructions.
Intermediate troubleshooting
If the tasks in the previous section don't solve the problem, try the following intermediate troubleshooting tasks.
10. Install and run Photoshop Lightroom in a new user account.
Create a new user account that has the same permissions as the account that you use when the problem occurs. If the problem doesn't recur, the original user account may be damaged. For instructions on creating a new user account, see To add a new user to the computer in Windows Help or contact your system administrator.
11. Optimize handling of temporary files by Windows Vista.
Windows and applications store working data in temporary (.tmp) files that they create on the hard disk. Excessive or outdated temporary files can interfere with performance of Windows or applications.
Delete temporary files by using the Disk Cleanup utility included with Windows or by using the following instructions. Make sure that at least 1 GB of free space is available on the hard disk to which temporary files are written. To start Disk Cleanup, choose Start > All Programs > Accessories > System Tools > Disk Cleanup. For information about Disk Cleanup, see Windows Help.
To manually delete temporary files:
Note: Windows deletes temporary files when Windows and applications close normally. However, when Windows or an application crashes, temporary files can accumulate on the hard disk. Windows may prevent you from deleting some temporary files as they may be in use. Delete as many temporary files as you possibly can, without deleting the files that are in use.
Quit all applications.
Choose Start and type %tmp% in the Search text box and press Enter.
Delete the contents of this folder.
Note the drive letter where this directory is located.
To ensure that at least 1 GB of free space is available on the hard disk to which temporary files are written:
Choose Start > My Computer.
Select the drive noted in step 4. Right click and select Properties.
Confirm the drive has at least 1 GB of free space.
12. Repair and defragment hard disks.
System errors can occur if hard disks contain damaged sectors or fragmented files. Repair and defragment hard disks, either by using the Error-checking tool and Disk Defragmenter utility included with Windows or by using a third-party disk utility. You should run such utilities on each hard disk or partition. More information about the Error-checking tool and Disk Defragmenter appears below; for more information about a third-party disk utility, refer to the documentation for the utility.
The Error-checking tool repairs bad sectors, lost allocation units and file fragments, cross-linked files, and invalid file names. To access the Error-checking tool, choose Start > Computer, right-click the desired hard disk, and choose Properties from the menu. In the Local Disk Properties dialog box, click the Tools tab, and then click Check Now in the Error-checking area.
Note: To prevent Disk Defragmenter from moving files to bad sectors of a disk, run the Error-checking tool before running Disk Defragmenter.
Disk Defragmenter rearranges the files and free space on your computer so that files are stored in contiguous units and free space is consolidated in one contiguous block. To access the Disk Defragmenter utility, choose Start > All Programs > Accessories > System Tools > Disk Defragmenter.
13. Scan the system for viruses.
Use current anti-virus software to check the system for viruses. Virus infections can damage software and cause system errors. For more information, see the documentation for the anti-virus software.
14. Try to install Photoshop Lightroomon a different computer.
Try to install Photoshop Lightroom on a different computer to determine if the problem is unique to your computer. If the problem is unique to your computer, contact the computer manufacturer; if the problem occurs on multiple computers, contact Adobe Technical Support.
Advanced Troubleshooting
If the tasks in the previous section don't resolve the problem, you may be able to resolve the problem by reinstalling Windows Vista and Photoshop Lightroom, reformatting your hard disk and reinstalling Windows Vista and Photoshop Lightroom, or by determining if hardware is conflicting with Photoshop Lightroom.
Disclaimer: Adobe doesn't support hardware and provides these procedures as a courtesy only. For further assistance, contact the hardware manufacturer or an authorized reseller. If you troubleshoot hardware problems yourself, you may void the warranty for your computer.
Note: Before you remove or rearrange hardware, turn off and disconnect power to the computer and any peripheral devices.
15. Log in using the built-in Administrator account.
The built-in Administrator account has a higher access level to the system than a normal local administrator account. By default the built-in Administrator account is disabled. For information about enabling and logging in to the built-in Administrator account, contact your system administrator. You can also refer to this support document on the Microsoft support website: http://support.microsoft.com/kb/926183/en-us?spid=11737&sid=73.
16. Reformat the hard disk, and reinstall only Windows Vista and Photoshop Lightroom.
Reformat the hard disk, and then install only Windows Vista and Photoshop Lightroom from the original installation media. Reformatting a disk erases all files it contains, so be sure to back up all personal files first. Also make sure that you have all application and system disks.
For instructions on performing a clean installation of Windows Vista, see document 918884, "How to install Windows Vista" on the Microsoft website at http://support.microsoft.com.
Note: Don't install additional software or hardware until you're sure that the problem is resolved. Don't back up the hard disk and restore Windows and Photoshop Lightroom instead of reinstalling them. If the problem is caused by an application or Windows, and either one is restored instead of reinstalled, the problem may recur.
After you reformat the hard disk and reinstall Windows and Photoshop Lightroom, try to re-create the problem:
If the problem no longer occurs, then install other applications one at a time and try to re-create the problem after each installation. If the problem occurs after an installation, then the recently installed application may be the cause.
If the problem occurs when only Windows and Photoshop Lightroom are installed, then the cause may be hardware-related, and you should contact the hardware manufacturer or an authorized reseller for assistance.
17. Check for problems with RAM modules.
Ensure that the RAM modules are installed properly and are not the cause of your problem. Do one or both of the following:
Change the order of the installed modules.
Remove all but the minimum number of modules needed to run Windows and [product], and test to see if the problem persists. If it does, replace the modules you removed and remove the others, testing again to see if the problem recurs. If it doesn't, then one or more of the removed modules are the cause. For assistance, contact the RAM manufacturer.

You've tried Help>Updates from within photoshop cs6?
Or this 8.3 updater
http://swupdl.adobe.com/updates/oobe/aam20/win/PhotoshopCameraRaw7-7.0/8.3.52/setup.zip
If that doesn't work, you can install camera raw 8.3 by following the directions on the following page
Adobe Camera Raw Help | Camera Raw/DNG Converter 8.4 on Mac OS 10.6, Windows XP, and Vista

ERROR: DW006: Apple Package failed to install successfully. ERROR: Third party payload installer Adobe Photoshop Lightroom 5.pkg failed with exit code: 1

Hi,
i have the following message when i tried to install LR 5.6
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR: DW006 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)
----------- Payload: Adobe Photoshop Lightroom 5 5.6.0.0 Adobe Photoshop Lightroom 5.pkg_5.6 -----------
ERROR: DW006: Apple Package failed to install successfully.
ERROR: Third party payload installer Adobe Photoshop Lightroom 5.pkg failed with exit code: 1
how can i solve this issue?
I am running on Mac with OSX 10.9.4
thanks in advance
Olivier

olebreth wrote:
how can i solve this issue?
A search of the site would probably be a good start:
https://forums.adobe.com/search.jspa?q=dw006

"Adobe Photoshop Lightroom 5.4 can't be installed on this disk. An error occurred while evaluating JavaScript for the package."

Hi there,
I'm getting this error on trying to install / update LR 5.3 to 5.4:
"Adobe Photoshop Lightroom 5.2 can't be installed on this disk. An error occurred while evaluating JavaScript for the package."
I hope there's somebody that can help me out here.
Cheers

Hi kglad,
Sorry for the late response:
Here's the screenshot you wanted:
It's in Dutch but it 's exactly the same as posted above by abphoto.biz
I'm running OS X Maverick on an early iMac (2007). No problems until now.....
Hope you can help,
Cheers

- 0 fatal error(s), 3 error(s) ----------- Payload: Adobe Photoshop Lightroom 5 5.6.0.0 Adobe_Lightroom_x64.msi_5.6 ----------- ERROR: Key not valid for use in specified state. ERROR: Install MSI payload failed with error: 1603 - Fatal error durin

I keep getting this error code when trying to download
- 0 fatal error(s), 3 error(s) ----------- Payload: Adobe Photoshop Lightroom 5 5.6.0.0 Adobe_Lightroom_x64.msi_5.6 ----------- ERROR: Key not valid for use in specified state. ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation. MSI Error message: Key not valid for use in specified state. ERROR: Third party payload installer Adobe_Lightroom_x64.msi failed with exit code: 1603

Generally this error happens because of an encrypted folder or insufficient permissions on that folder: http://support.microsoft.com/kb/834484 (MS Explanation)
Adobe has a page here: Error 1603: A fatal error occurred during installation

Payload: Adobe Photoshop Lightroom 5 5.3.0.0 Adobe_Lightroom_x64.msi_5.3 ----------- ERROR: Install

Hi, I am having problems installing lightroom, I get this error message:
Payload: Adobe Photoshop Lightroom 5 5.3.0.0 Adobe_Lightroom_x64.msi_5.3 -----------
ERROR: Install MSI payload failed with error: 1624 - Error applying transforms. Verify that the specified transform paths are valid.
MSI Error message:
ERROR: Third party payload installer Adobe_Lightroom_x64.msi failed with exit code: 1624

Hi Andy Sandiford,
Which OS are you using? Please specify the mode of installation? Refer the thread: http://forums.adobe.com/message/5926827 with similar issue.
Regards,
Romit Sinha

Photoshop Lightroom 3 Install Error

Similar Messages

Maybe you are looking for