Photoshop not displaying open file

I am using a Compac laptop computer with Windows XP Home with the Creative Suite 3 and 2 Gb of RAM.
The problem I am running into is that when I open a file in Photoshop CS3, it will open, however it only shows up in the navigator, not on the desktop/edit space. I can "zoom in" and "zoom out" however it is only reflected in the navigator, it still does not show up to be able to edit.
I have tried uninstalling and resinstalling the entire Creative Suite. That sometimes helps, but it doesn't seem to last. It has been happening now for about 6 months.
It seems strange so any advice/help would be wonderful!!

>I am using a Compac laptop computer with Windows XP Home
>so any advice/help would be wonderful!!
Best advice we can give you on this side of the hall is to tell you to buy a Mac. You must have mistakingly taken a wrong turn somewhere.
But in my travels I have heard that CS3 may not work with home versions of Windows.
You will get much better help here http://www.adobeforums.com/webx?14@@.ee6b366!username=by%20Buko&Login%20.x=26&Login%20.y= 8

Similar Messages

  • Bridge CS4 Search Not Displaying NEF Files + Keyword Problems

    Hello, I am hoping someone can be of service to peculiar problem that apparently nobody else has had.
    I am running Adobe Bridge CS4 (came bundled with Photoshop Elements 8) on a 2009 24 inch iMac with 4GB RAM and a 2.6mHz processor running Snow Leopard v10.6.2.
    I use Adobe Bridge CS4 to add Keywords to all my photos and edit 14 bit Nikon NEF RAW files. I write the keywords to an .XMP sidecar
    file.
    Two days I ago I changed something in Preferences->Metadata and the next time I started Bridge CS4 and used the loupe tool on a NEF
    file, it took longer than usual for the preview to come up and when it did, it was at 200% magnification instead of 100%. Once the loupe preview showed up, the NEF file had some sort of processing applied to it (it became more contrasted.) This was all within Bridge ant NOT Adobe Camera Raw. I quit the program and the next time I started Bridge, it crashed upon using the loupe tool. I looked up help on Adobe's website and it appeared I had corrupted preferences. Per Adobe's instructions I option clicked at Bridge startup to delete the preferences and purge the cache.
    Everything appeared to be normal until today when I searched for a keyword and got 36 random results when I know I have hundreds of
    photos tagged with that particular keyword. I started typing in other keywords and getting the same sort of results- very limited numbers of photos I have hundreds of. I always include all subfolders in all searches and used every search method available through Bridge to no avail. The searches always came up with a fraction of the photos I actually have tagged.
    I then verified and repaired all disk permissions from the operating system installation CD and Bridge started returning results as
    usual. However, when I clicked on an individual file in the Content pane, some of my Keywords started to appear in italics below the rest of my Keyword tree. There doesn't appear to be any rhyme or reason as to why some images will return the Keywords normally and others in italics. Also, sometime the italicized keyword tree will include keywords I edited due to typos and thus no longer existing my normal Keyword tree. I gave the "Make Persistent" command a try. It converts the italics to regular case, but it also doubles the tag so I now have two of that tag (one in the normal keyword tree, and the now converted italics keyword tree.)
    Now I'm noticing that all my search results are not including NEF files; just JPEG and the occasional DNG file that I made through Adobe Camera RAW. I'm not sure if this has been the case throughout my problem or if I just noticed it late.
    Regarding not displaying NEF files in searches, it appears that it will default to displaying JPEG if it has the option because as of lately I have only been shooting RAW and some of those files are showing up in the still-wonky searches (still displaying random or no photos of keywords.) However, if I manually navigate to a file, I can open and edit NEF files with no problem, they just don't display in any search modes.
    Here's two short videos of what happens when I navigate a folder with NEF files by manually searching:
    http://www.youtube.com/watch?v=WDjUDZzULKQ
    http://www.youtube.com/watch?v=-Y9HkDK7DCs
    When I click on a NEF file, the one ahead of it in Content view processes into a more contrasty image and the loupe tool previews jump between 100% and 400% and then change to 100% when dragged or they just process themselves right then and there.

    I am running Adobe Bridge CS4 (came bundled with Photoshop Elements 8) on a 2009 24 inch iMac with 4GB RAM and a 2.6mHz processor running Snow Leopard v10.6.2.
    Snow Leopard and Bridge CS4 do have some issues. Some have no problems and others have much problems I'm afraid.
    I use Adobe Bridge CS4 to add Keywords to all my photos and edit 14 bit Nikon NEF RAW files. I write the keywords to an .XMP sidecar file.
    To my knowledge the keywords are written into the XMP Metadata that is saved in the IPTC section of file itself, the XMP data in the sidecar file contain the changes you made in ACR. In other words, the keywords you have added should still be there.
    Also see this Knowledge Base article about Keywords:
    http://kb2.adobe.com/cps/402/kb402660.html
    Two days I ago I changed something in Preferences->Metadata and the next time I started Bridge CS4 and used the loupe tool on a NEF file, it took longer than usual for the preview to come up and when it did, it was at 200% magnification instead of 100%.
    Changes metadata in prefs only affects the visability of the fields in the metadata panel. put or deselect a checkmark in front of an option will let you see or not see the field in this panel, the actual data and fields ar still in the file.
    it was at 200% magnification instead of 100%. Once the loupe preview showed up, the NEF file had some sort of processing applied to it (it became more contrasted.) This was all within Bridge ant NOT Adobe Camera Raw.
    You can change the magnification for the loupe to 100 / 200 / 400 and 800 % using the scrollwheel or with loupe active the + and - keys. Bridge shows the settings that you made in ACR. If you have changed the default Camera Raw setting it will also change the thumbs for this file. A thumbs needs some time to be cached. First it shows with a black border around, when first cached it shows the embedded preview and in the second round it renders the ACR settings and High Quality preview (if you have not disabled this setting). Caching needs some time.
    Everything appeared to be normal until today when I searched for a keyword and got 36 random results when I know I have hundreds of photos tagged with that particular keyword. I started typing in other keywords and getting the same sort of results- very limited numbers of photos I have hundreds of. I always include all subfolders in all searches and used every search method available through Bridge to no avail. The searches always came up with a fraction of the photos I actually have tagged.
    Maybe you need to let the indexing in find do its work again but it might also be a snow leopard issue. Try an other app (Digital Asset Management like Expresion Media or  Portfolio) to check about the keywording and find. You can use a trial version for several days. You have several options to use find keywords. In the panel itself, in the filterpanel uner the keyword tab, when clicking on a visible keyword it only shows the files with that keyword or in the menu Edit / find (shortcut cmd + F) explore the options in this menu and also choose include non indexed and let Bridge start to index your files again.
    However, when I clicked on an individual file in the Content pane, some of my Keywords started to appear in italics below the rest of my Keyword tree. There doesn't appear to be any rhyme or reason as to why some images will return the Keywords normally and others in italics. Also, sometime the italicized keyword tree will include keywords I edited due to typos and thus no longer existing my normal Keyword tree. I gave the "Make Persistent" command a try. It converts the italics to regular case, but it also doubles the tag so I now have two of that tag (one in the normal keyword tree, and the now converted italics keyword tree.)
    Don't know about that.
    Here's two short videos of what happens when I navigate a folder with NEF files by manually searching:
    http://www.youtube.com/watch?v=WDjUDZzULKQ
    http://www.youtube.com/watch?v=-Y9HkDK7DCs
    When I click on a NEF file, the one ahead of it in Content view processes into a more contrasty image and the loupe tool previews jump between 100% and 400% and then change to 100% when dragged or they just process themselves right then and there.
    As you can see the black border around some file that disappear after a while or when you select them they have not been cached. You used purge cache so most of your earlier cached results are gone and need to rebuild.

  • Safari will not display pdf files since installing OS 10.8.2

    Safari will not display pdf files uner Lion 10.8.2

    Back up all data.
    Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):
    /Library/Internet Plug-ins
    In the Finder, select
    Go ▹ Go to Folder
    from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
    From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
    The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present.
    If you still have the issue, repeat with this line:
    ~/Library/Internet Plug-ins
    If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

  • Safari does not display PDF files?

    My Safari browser does not display pdf files.  Whenever a site I'm reading links to a pdf file, a new page open in black but without content.

    Try this ...
    Open a Finder window then from the menu bar click Go > Go to Folder
    Type or copy paste the following:
    /Library/Internet Plug-Ins
    Click Go.
    If you see the:  AdobePDFViewer plugin in the Internet Plug-Ins folder, move it to the trash.
    Restart your Mac and try opening a PDF file.

  • Finder not displaying all files in remote directory

    Sorry, this is a repost as I have gotten no response from my original request here: Finder not displaying all files in remote directory
    I've exported pictures from iPhoto on my iMac to a shared directory on my mac mini. When I access that directory from my iMac, I can see some but not all of the pictures. I know the pictures exported properly because I can see them all from the mac mini. I can open up a terminal window on my iMac and see all of the files; I can also open those files from the terminal.
    I'm running OSX 10.9.4 on both computers, with the mac mini also running OSX Server. I've placed a screen grab below from my iMac of what Finder sees vs what I can see from the terminal.
    Why isn't Finder displaying all of my files?

    thanks for responding
    Adding a new file to the shared folder results in me being able to see the new file from my clients regardless of where it was added from, however the "hidden" files do not suddenly pop up.
    I tried a few more experiments that had interesting results, but still didn't lead me to an answer.
    First I tried copying the files from the remote directory to a local directory; I did this in 2 different ways and had different results. Method A) I copied files from the mounted share to a local dir: "cp /Volumes/MyShare/dir/*.JPG .". Method B) I copied the files using secure copy: "scp user@server:/path/to/dir/*.JPG .".
    Method A resulted in Finder not being able to see the files in the local directory, while Method B did. This was interesting and lead me to suspect an issue with the way I am sharing the directory on the server. From Server settings I have both afp and smb checked. I tried enabling only one or the other and reconnecting; but this did not fix the problem.
    Next I tried exporting the photos from iPhoto again. Exporting them locally results in files that Finder can see. Exporting them to my server results the same bad behavior
    Getting desperate, I also tried renaming all of the files from "*.JPG" to "*.jpg" but this didn't help.
    One last experiment, I see the same behavior from both another Mac and a PC on my local network... FTP works fine.
    Any more ideas?

  • Bridge CC not displaying video files

    Bridge CC not displaying video files - I just installed the new Bridge CC and I am unable to view and play my video files.  The files are Quicktime files.  The title of the file is displayed with a QT logo, yet no video is registered.  Has any one else has had this issue or has any advice?

    This is still not working for me as I've opened another question regarding this here: .mov thumbnails not showing up for Bridge CC on Mac OS X 10.10.2?
    I can view my Quicktime .mov thumbnails in Bridge CS6 but not CC. I have all the latest Adobe CC and Mac OS X 10.10.2 and QT 10.4 updates. I've removed the media cache folder and purged my cache - every possible fix I've seen on the internets and still, no thumbnails for .mov files in Bridge CC. I've toggled the "Generate Monitor-Size Previews" and "Keep 100% Previews" to no avail. I'm working on an important video project for a client and this is the first video assignment I've worked on with CC and so far, it's not working out well.

  • Attaching ONLY a PDF icon, not the open file to a mail message.

    I recall that I once found a Menu item for limiting the attachment of a PDF to its icon only and NOT the opened file. I can't find it now. Any idea welcome.

    I had it and now it is gone.  Don't know exactly when but recently (OSX 10.8.5).  Perhaps I am not the only one with this experience.  It seemed to work for all attachments too ala MS Exchange.  Changing to plain text did not help me.
    Does the recipient get it the same way it is sent - not having tested?  Yes I'm lazy.
    Is there a way to set attachment as icon by default without a third party tool?

  • Why does Safari 5.1.7 not display pdf files anymore?

    Why does Safari 5.1.7 not display pdf files anymore? Please fix!

    I have this problem too except I see the pdf but it does not print.

  • JFileChooser does not display Korean files

    I have an application that uses JFileChooser to select some files. The application is bundled with English version of JRE 1.6.0_06. On Korean Windows 2003 the application displays files with filenames in Korean and allows them to be chosen. However on Korean Solaris 10, it does not even display the files? Anyone have an idea on why there is this discrepancy?
    I assume that the file with the Korean filename created on Korean Windows 2003 got created with the MS949 encoding for the filename. Similarly I assumed that the file with the Korean filename created on Korean Solaris 10 got created with UTF-8 encoding because that's the encoding set on Korean Solaris when I log in (its not set to EUC-KR). So how do I get the files to display and allow to be chosen on Korean Solaris?
    Thanks,
    Kartik
    P. S. I have the same problem with filenames in Japanese - on a Japanese Windows 2003 server the JFileChooser displays the files while on a Japanese Solaris 10 box, the JFileChooser does not display the files.

    Hi,
    I am trying to pick up data from an excel sheet and insert them into a database. However, once updated, they end up with '?' values.
    I have tried to make font.properties.ja as the default font.properties file, which failed to display Japanese characters.
    Any suggestions?
    This is a part of my code:
    String sJIS = "";
    sJIS = new String(cell1.getStringCellValue().getBytes("8859_1"), "JISAutoDetect");
    String sUTF = "";
    sUTF = new String(cell1.getStringCellValue().getBytes(), "UTF-16");
    System.out.println("sUTF" + sUTF + " " + "sJIS" + sJIS);
    Thanks,

  • Photoshop won't open file from finder or iPhoto

    I just installed Tiger and did a software up date so I'm totally up-to-date. My problem is that when I double click on a jpg in the finder or iPhoto Photoshop launches (if it's not already open) but it won't load the file. I've gone into the Get Info window and told the JPG to open with PS but that did nothing. The same with iPhoto, I've told it to open the file for editing in PS but it just opens PS and sits there, no file opened. I seem to remember this happening with a co-workers machine when he updated to Tiger and he says I fixed it but I can't for the life of me remember how I fixed the problem.
    Any help would be highly appreciated.

    If you did an update install you are missing this:
    "/Library/ScriptingAdditions/Adobe Unit Types"
    If you still have your Previous System folder around just copy the ScriptingAdditions folder and its one file into your new root Library folder. If you disposed of it you download the "AdobeUnitTypes" file from HERE. Unzip, create the folder and put the file in it.
    Or you can always reinstall Photoshop....
    Francine
    Schwieder

  • IE 7 not displaying PDF files

    WinXP SP3 desktop
    Installed: Acrobat Reader 9 and Acrobat 6.0 Professional
    Up until recently, when an update from MS and adobe were installed, Internet Explorer 7 has been displaying PDF files when clicking on a link to the document. I do not know which company is at fault for compatibility here, but I would prefer to have IE7 read/save PDF docs. As it is now, an window pops up (no error number) saying "The Adobe Acrobat/Reader that is running can not be used to view PDF files in a Web Browser. Adobe Acrobat/Reader version 8 or 9 is required. Please exit and try again." I click the OK button then Acrobat 6.0 Pro loads and with no document showing. Simply turns on. I open any PDF file manually using either Reader 9 or Pro 6, but IE7 will only come up with above msg.
    Corrective actions attempted were:
    1) Reinstall Reader 9 on top of itself.
    2) In Pro 6, Edit | Preferences | Internet and deselected "Display PDF in browser, restarted program, went back to re-select it, restarted program.
    I did notice a new process running named: wisptis.exe
    The error message above sounds more like to me that the Pro is assigned the job to read downloaded PDF files, but with the Web Browser Option set to "Display PDF in browswer", I do not know why IE7 is not reading them.
    Thank you for your help in advance.
    Kay

    Try troubleshooting the Safari .plist file.
    Quit Safari.
    Open a Finder window. Select your Home Folder in the Sidebar on the left. It has a small house icon. Then open the Library folder then the Preferences folder.
    Move the com.apple.Safari.plist file from the Preferences folder to the Desktop.
    Launch Safari. See if that made a difference.
    Also, check Safari / Preferences - Extensions. Make sure it's not an Extension preventing PDF's from rendering.

  • After an Automatic Adobe Update, Photoshop crashes on opening files

    I just did the automatic adobe update to photoshop (CS3) and now I crash on opening files (file-open....crash!)
    I tried deleting the preferences file, still crashes in the same place
    I have un installed the program, reinstalled from the original program disc (not done the update) and it still is crashing.
    I haave a Macbook pro with 2.33 Intel core 2 Duo processor, and am running 10.5.6
    Any ideas?
    Thanks
    Carrie

    You really need to be running the updated version of CS3. If its crashing in the new user its probably a system thing.
    I would run Diskwarrior or Apple's Disk Utility from the DVD. then I would update the System to 10.5.7 with the 10.5.7 Combo updater downloaded from the Apple website.

  • Safari 5.1 not displaying QT Files

    I just noticed that Safari 5.1 or 5.1.1 (it updated today) is not displaying my .mov files. Safari 4 had no problems. It reports "Missing Plugin"
    but when I open Safari>Help>Installed Plug-ins it does show Quicktime 7.6.4 (or 7.6.6 which I replaced to see if an older plugin would work).
    The window shows:
    QuickTime Plug-in 7.6.4
    The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit theQuickTime Web site. — from file “QuickTime Plugin.plugin”.
    I have Quicktime 10 and quicktime 7 Pro. I generated the ".mov" files myself using quicktime in the first place. These are lectures I video taped and used iMovie to generate the QT file. For example when I choose http://www.mil.ufl.edu/5840/classes/EEL-5840_Class_18.mov I get
    Missing Plug-in {Inside a small rectangle}
    When using Chrome the QT plugin which is called Quicktime Plugin.plugin and is in /Library/Internet Plug-ins works fine. It is annoying not to see the QT movie inside Safari. However, I can download it to desktop and view it directly in QuickTime X or 7. Any ideas?

    Please read this whole message before doing anything.
    Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software -- potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions -- they’re easy to carry out and won’t change anything on your Mac.
    These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.
    Below are four lines of text in monospaced type, which are actually shell commands -- little programs. They’re harmless, but they must be used exactly as given in order to work.
    First and most important, don’t run these commands until you have verified that they’re legitimate. Never execute shell commands from an untrusted source without knowing what they do, or at least that they don’t do anything harmful. I’ve posted these same commands, with minor variations, many times on this site. You should be able to find other discussions in which they were used without ill effects. Do that before proceeding.
    Some of the commands will probably line-wrap in your browser, but each one is really just a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands.
    To begin, launch the Terminal application; e.g., by entering the first few letters of its name in a Spotlight search.
    Step 1
    Copy or drag -- do not type -- the line below into the Terminal window, then press return:
    kextstat -kl | awk ' !/apple/ { print $6 $7 } '
    Post the lines of output (if any) that appear below what you just entered (the text, please, not a screenshot.)
    Step 2
    Repeat with this line:
    sudo launchctl list | sed 1d | awk ' !/0x|apple|com\.vix|edu\.|org\./ { print $3 } '
    This time, you'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. You don't need to post the warning.
    Step 3
    launchctl list | sed 1d | awk ' !/0x|apple|edu\.|org\./ { print $3 } '
    Step 4
    ls -1A {,/}Library/{Ad,Compon,Ex,Fram,In,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Sta}* 2> /dev/null
    Important: If you synchronize with a MobileMe account, your me.com email address will appear in the output of the above command. Change it to something like “[email protected]” before posting.
    Remember, this is all drag-and-drop or copy-and-paste, whichever you prefer -- no typing, except your password.
    You can then quit Terminal.

  • Can Photoshop CS5.1 open files created/saved in CS6?

    I work in a collaborative environment. I've upgraded to CS6, but those i work with are working in photoshop cs5.1. Will they have problems opening files i create or save in CS6?

    I don't know that I can offer a better long answer, nor do I know of any published list of things you can save in a Photoshop CS6 document that won't open properly in an earlier version.  I have tried a few things myself, like creating shapes, text, etc. and found that Photoshop CS5 sees them all just fine.  But it's not hard to think of things that wouldn't work, such as putting a brand new filter as a smart filter in a document.
    Just using the cool new features would not necessarily net you incompatibility.  For example, doing a Content Aware Move or one of the new blurs just manipulate pixels, and at the end of the day the layer will just have pixels on it, which every version of Photoshop has known about all along. 
    Things like recording brush strokes in an action and trying to run the action on an earlier Photoshop would yield incompatibility, because older versions wouldn't know how to play such brush strokes back.
    There is a "Maximize PSD and PSB File Compatibility" setting in the File Handling preferences, and the implication is that others will always be at the very least able to open a flattened version of the document, but I'm not sure that covers every case of individual incompatibility between recent versions of Photoshop.  I've never had occasion to test it out thoroughly. 
    Maybe one of the Adobe people can speak to this in more detail.
    Do you still have a copy of Photoshop CS5 installed?  If so, and you're not sure about whether your PSD file is going to be compatible, you could of course try it yourself to be sure.
    -Noel

  • All My Files not displaying all file types

    So, as above, in Finder using the default display by file type, the only results I see are for Spreadsheets, Developer and Documents.
    No seperate lists for PDFs, Images or any other file type.
    Looked in preferences but can't seem to see any place where this might be enabled.
    Glum...

    Here's another data point:  I found some PDFs under my Documents folder that weren't showing up in AMF.  I found that simply opening one up in Acrobat Reader would cause it to show up in AMF (I didn't have to change and re-save the PDF). 
    I did notice that if I selected multiple PDFs at once and opened them all at the same time, some of them would then appear in AMF, while others wouldn't.  But opening up a single PDF by itself would always add it to the files shown in AMF (as long as the PDF was somewhere under my User folder - if I first copied the PDF to a second hard drive that's not under my User folder and *then* opened it, it still wouldn't show up in AMF.)
    In short, here's what I've discovered so far:
    1)  AMF doesn't seem to index anything that's not somewhere under my User folder.
    2)  Not everything under my User folder shows up in AMF, but if I open a "missing" file that's under my User folder, it will then show up in AMF. (Except for pictures and songs - see #3)
    3)  AMF doesn't index anything that's in my iPhoto or iTunes libraries (even after opening a picture in iPhoto or playing a song in iTunes.)
    4)  AMF doesn't index attachments to Mail messages unless you download the attachment (presumably because it's then stored under your User folder.)
    5) AMF will only seem to (sometimes) index Excel spreadsheets if they're saved as .xlsx files.  Even opening, changing and saving a .xls file won't get it to show up in AMF afterward.  Spreadsheets are strange, in fact.  Even with some .xlsx files, they'll show up in AMF *while I have them open in Excel*, but as soon as I close them in Excel, they disappear from AMF again.  This is the only types of file I've seen disappear from AMF after they've shown up once - all the other file types seem to stay in AMF once you can get them to show up there.

Maybe you are looking for

  • Re: [iPlanet-JATO] onBeforeRequest(); Finding requested view from requestContext

    The problem is that you don't know what the target view is until it has been forwarded to. Think about it... the request handling view bean (or command object) has the request handler that has the code that will ultimately forward to another view bea

  • What's the best way to record high SPL band rehearsals?

    I need a simple way to record higher SPL band rehearsals. I don't need studio quality or multi tracking. Just an audio recording that clear and as un distorted as possible. I know the built in mics on Idevises are not really made for higher volume st

  • Unit of measure for Standard Value.

    Hi Gurus I have maintained Standard value LABOR in workcenter and maintain deafault value for unit of measure in workcenter Default tab . But that unit of measure is not defaulted in routing when i put some value.

  • Client/server vs. Application Server

    Our company has around 30 sites with each one having its own Oracle database server and file server (repository for executables of Forms6i/Reports6i). All the sites have the same applications running, i.e., the same set of programs are replicated to

  • Single Sign-On (SSO) in Web Server 7.0u5

    Hello, I am in the process of trying to configure single sign-on (SSO) between several apps in the same SJWS 7.0u5 virtual server, and I'm not having much luck. This appears to be very similar to the problem reported in another thread (http://forums.