Photoshop not downloading

I have just purchase a subscription for Photoshop and when hit the dowload button it just bumps me to a product info. and trial page.
What can do ?
Getting a wee bit frustrated!

Hi Simone,
Sorry for the inconvenience. When you purchase a Desktop Subscription or Creative Cloud, you need to login to creative.adobe.com and navigate to Äpps to locate the products and their downloads.
Regards,
Jairaj

Similar Messages

Why will photoshop not download on my mac

why will photoshop not download on mac

Hi theuyuseewalkingdownthes,
Do you get any error message while downloading.
Regards,
Romit Sinha

Why is photoshop not downloading?

I have paid a monthly subscribtion for photoshop CC after my free trial expired, the free trial worked fine, why is it now not downloading?

The trial is same as regular. Input your ID or whatever it needs to register it.

Photoshop not downloading correctly

Hi I have signed up for CC and have downloaded some programs but when I went to down load Photoshop it failed to download and now when I try again it dosent want to download. I have cleared it out of my applications but it is still showing in my Creative Cloud download area
David

Hi David,
Do you have an uninstaller entry for Photoshop at
Control Panel > Programs & Features (Windows 7/8)
Control Panel > Add/Remove Programs (XP)
Mac HD > Applications > Utilities > Adobe Installers (Mac OS X)
-Dave

Photoshop did not download

I purchased creative cloud today over the phone. I downloaded photoshop and lightroom 5. Photoshop did not download and add an icon on desktop but lightroom 5 did. Why did photoshop not download. It shows in the apps that it did but is not there

Hi thewolf2014,
Kindly refer to the following document for assistance with the app listed as installed :
http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
And then try reinstalling Photoshop and update.
Regrads,
Akshay

Adobe photoshop cs2 download on adobe website does not work- the serial number does not work?

photoshop cs2 download on adobe website does not work - the serial number given isn't recognised when you enter it when trying to install. the live chat at adobe cannot help and suggested that I may find the answer here. Can anyone help with this?

Adobe has decommissioned the CS2 activation servers, so your old serial number is no longer usable.
If you download the special non-activating version of CS2 that Adobe has made available to licensed CS2 users, you MUST also use the new serial number provided by Adobe on that download page:
https://www.adobe.com/cfusion/entitlement/index.cfm?e=cs2_downloads
That S/N does work. I double checked.

Creative Cloud is taking too much time to load and is not downloading the one month trial for Photoshop I just paid money for.

Creative Cloud is taking too much time to load and is not downloading the one month trial for Photoshop I just paid money for.

stop the download if it's stalled, and restart your download.

I have the latest version of Firefox yet I am still getting an error message that says photoshop is no longer supported on my platfrom and thereofre it's not downloading.

I have the latest version of Firefox yet I am still getting an error message that says photoshop is no longer supported on my platfrom and thereofre it's not downloading.

Please give a bit more system details. Which OS and version are you on? Is it 32 bit or 64 bit. Try downloading the Creative Cloud App if not already installed from: https://creative.adobe.com/products/creative-cloud. You can choose to install PS from withing this app and need not rely on web page.
Regards,
Anirudh

I just upgraded to Photoshop cs6 so that my new camera (Nikon D7100) would work in Camera Raw. However, it will not download from the "Update" option in CS6.

I just upgraded to Photoshop cs6 so that my new camera (Nikon D7100) would work in Camera Raw (I was told that the Camera Raw update 8.3, which is available for CS6, included this camera). However, it will not download from the "Update" option in CS6. I have tried over 10 times - it just says update is not working. and I cannot find an alternate way of downloading this file. So I still can use my camera, even thought I paid to upgrade. HELP please.

What OS do you have? You say you have explained what you had (computer/opsys) but I honestly don't see it here. If you had mentioned that my advice would have been different; I believe you can only upgrade as far as Camera Raw 8.3 on an older Windows system. There is more information here (look specifically for the "Revert to 8.3 ..." titles).
Adobe Camera Raw Help | Camera Raw/DNG Converter 8.4 on Mac OS 10.6, Windows XP, and Vista
What you've done/written in your last post confuses things further, unfortunately. Photoshop 13.1 is strictly a Creative Cloud version. The highest you can go is Photoshop CS6 13.0.1.3 with perpetual license.
And as far as I can recall, that version can work on Windows back to XP:
System requirements | Photoshop
I don't think you're out of luck, but you seem to be leaping into doing things without having the full story, and are jumping to conclusions a bit too quickly.
Here's what I suggest you try:
1. Remove Photoshop entirely with the Creative Suite Removal Tool:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
2. Install Photoshop CS6 from your original media or from here:
Download CS6 products
3. Update the application using its own Help - Updates process. That really should get you the latest Camera Raw version that will work. If that does not bring you a Camera Raw that works with your Nikon, use the "Revert to 8.3" instructions above.
-Noel

Adobe Photoshop Elements 11 not downloading to Windows 8

I already purchased Adobe Photoshop Elements 11. Had it on a laptop with Windows 7. The laptop motherboard crashed. I was told by Adobe rep that I could re-install on a new computer. My new laptop is Windows 8 and the software will NOT download. Why?

Well, what specifically do you mean? Are there any errors? What exactly are you doing? you need to provide more details and explain better.
Mylenium

On Creative Cloud,Photoshop CC Trial (or any other Adobe programs) does not download , States "Download error Press Retry to try again... (49)". How can I resolve this?

On Creative Cloud,Photoshop CC Trial (or any other Adobe programs) does not download , States "Download error Press Retry to try again... (49)". How can I resolve this?

Try logging out of the CC Application and restarting your computer. Also, try running the CC app as an administrator.
Benjamin

But I can not download adobe photoshop elements 11 when I want then get AUTOMATIC elements 12?

but I can not download adobe photoshop elements 11 when I want then get AUTOMATIC elements 12?

Download here:
http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html

CS6 photoshop not found after downloading and putting in serial number

CS6 photoshop not found after downloading and putting in valid serial number. Only extended version shows up as available. How do I just download CS6 photoshop only??
Thanks!

Nowhere during the installation does it give me the option to select the previous version I purchased! This is a new install on a new computer because my other computer no longer works. There is no option for me to select CS6 PS (NON EXTENDED) on the download from Adobe! When I install it only installs the extended version and tells me my serial number is valid but not for the extended. When you provided the link to the page that has the downloads, all that loads is the extended version. Can you please give me a link to the CS6 (not extended) so I can get back to work? I also was able to get the hard drive out of my computer that no longer works and put it on my new computer I'm trying to install CS6 on and the installer gave me NO OPTIONS to enter my old serial#.
This is beyond frustrating!!!! I have a computer go out on me, and have to buy a new computer, then when I try to install CS6 PS it will not install. In the meantime I'm trying to keep my small business going to stay in business. I can't call any one from adobe. All I can do is send emails to get this resolved and wait.
Please please help me!

Urgent 2nd request CS6 photoshop not found after downloading and putting in valid serial #

CS6 photoshop not found after downloading and putting in valid serial number. Only extended version shows up as available. How do I just download CS6 photoshop only?? only the CS6 PS extended version shows up as downloaded.
I have no idea how this forum works or weather or not this has been posted let alone answered. Can someone from Adobe please help me asap
Thanks!

check your duplicate post. there are two responses.

I was able to download lightroom but Photoshop will not download . I have tried all day .I paid for the year in advance and would like to use it.

I paid in advance for a year of photoshop and was able to download lightroom but the photoshop will not download .Any sugessions?

Sheilag44930607 do you receive any specific error messages when you try to install Photoshop? What version of Photoshop are you installing? Finally what operating system are you using?

Photoshop not downloading

Similar Messages

Maybe you are looking for