Photoshop not installed, but cc manger thinks it is!

help! sying its all up to date, bu its not there

Hi Bruce,
Welcome to the Community!
Kindly follow the steps mentioned in http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
-Ankit

Similar Messages

Lightroom is not installed but Creative Cloud thinks it is!

I have completely uninstalled the entire Creative Cloud set of products including Lightroom 4.3 and Lightroom 5 (both 64-bit). The icons changed to generic icons, indicating that the application link was broken, due to the fact that the product was no longer installed.
When I go to Adobe's CC website to try and download Lightroom 5 after signing in, my web browser asks which application I want to use to open the download link. I choose the Creative Cloud application but nothing updates in CC Desktop. I am on Windows 7 64-bit SP1.
I do not know why Creative Cloud Desktop still thinks those apps are installed and does not give me the button to install it. Instead it shows "up-to-date".
Any help is greatly appreciated.
P.S. I also checked with the Adobe Cleaner Tool to make sure no CC apps were installed.

Lehestro (and anyone else having this problem on a Mac), I had this same problem tonight and solved it. I got a new hard drive for my Mac Pro today and did a clean install of Mavericks on it. When I installed Adobe Creative Cloud for the first time, it thought I alfeady had Lightroom installed and "Up to date" for some reason even though I hadn't installed anything but the Creative Cloud Desktop. It's possibly because it detected the application on my old hard drive, which I had mounted to transfer files to the new drive.
Anyway, I first tried installing the Lightroom trial application because I read that Cretive Cloud would update it to stop asking for a serial number. I installed the trial, then moved all of my relevant Lightroom settings over from the old hard drive to the new one so I could keep all my settings. I got most of these files from the various preferences files inside "~/Library/Preferences" (including all files and folders that start with "Adobe" as well as "com.Adobe" and "~/Library/Application Support/Adobe/Lightroom/". I believe that's where all the files I transferred were. And of course I copied my Lightroom catalog, backups, and previews files to my user folder as well (just do a Google search for "moving lightroom files to new computer" and you'll see what files to move). I used the same directory structure on my new hard drive so there would be minimal confusin when moving all my files over.
While that did keep all of my settings quite nicely (and I mean everything, including camera calebration defaults that I had changed and things like that), it still asked me for a serial number.
What eventually worked was simple. I dragged the "Adobe Photoshop Lightroom 5.app" icon out of my Applications folder and into the trash. I then logged out of Creative Cloud, shut down my computer, unmounted the old hard drive, rebooted, and logged back into CC. Once I did that, Lightroom wasn't listed in my installed apps anymore, and became available as a new download. I downloaded and installed it from CC, and voila! Now it launches without asking for a serial number, and it still kept all my settings that I dragged over from the old hard drive. The only thing I had to do was go to the Plugins Manager and re-install my Picasa and SmugMug plugins. When I did that, it still even still retained their settings and had all the images in the galleries I had built on and published via my old system.

Cloud says Photoshop is installed but it is not

Mac 10.9.2
Cloud shows photoshop as installed but it is not. How can I make a reset in cloud?

Run the Cleaner tool and try again.
http://www.adobe.com/support/contact/cscleanertool.html
Mylenium

I lost my photoshop cs5 instaler but ihave the serial number, how ican instal the program again

I lost my photoshop cs5 instaler but ihave the serial number, how ican instal the program again

Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5 | 1
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

My iphone not connected to my computer,it shows the message "this iphone can't be used.because the required software is not installed".but i already installed itunes 64 bit...help me

My iphone not connected to my computer,it shows the message "this iphone can't be used.because the required software is not installed".but i already installed itunes 64 bit...help me

does it show up in explore as a camera ?

I already have Photoshop CC installed but I've changed my plan. Do I need to re-install?

I already have Photoshop CC installed but I've changed my plan. Do I need to re-install?

No. You should just have different options in the Creative Cloud manager.

C8180 error says two side print module not installed but i have used it before

my c8180 printer error says two side print module not installed but i have used it before.i reinstalled printer with cd but did not help. Jean

What operating system? The duplexer typically must be enabled (just once...) in the driver to make it available. Enable the duplexer as shown in the Vista/Win 7 Duplex Printing Troubleshooting Guide here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

CC thinks Photoshop is installed but it isn't

I deleted my Photoshop App on my Mac, along with Illustrator and Muse, and I uninstalled Creative Cloud. When I redownloaded and installed Creative Cloud, it says that all three of those apps are already installed on my computer so I cannot install them again, however, they are not installed on my Mac. How do I re-install programs that CC thinks are already installed? Thanks.

Hi willcn,
Please try the steps mentioned in the KB : http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

Web Sites telling me Flash not installed, but it is?

Have some web sites such as greeting cards (more then 1) and
such when I go
to the cards I am told that Flash is not installed. But when
it goes to the
Adobe site I am told that 9.0.124.0 is propertly installed.
Using the
latest version of IE 7, is this a problem that can occur?

<snip> I told them I was now thinking of abandoning all
Adobe/Macrom
products and going
to Quark and similar. Problem is I have a growing need for
Flash. Does
anyone know if Adobe are going to support x64 ??
</snip>
Threatening to migrate to Quark would give them a great
chuckle....Quark's
days are numbered only by how long they can keep an old
footprint. With
Adobe showing record profits with 32bit Photoshop, this is
their Ford
Taurus.....Adobe has no motivation to be relatively
competitive with their
other products....As with FLASH, I think it is still clumsey
and not very
non-flasher friendly....but, they have a good footprint at
this point. And,
Microsoft just cannot get around the bend with their creative
products
offering no matter how many companies and technology they try
and buy. IMHO
64bit is like being the only guy in your hood with a hydrogen
car and
lamenting why it is harder to get serviced than every other
model. It's
cool being unique but it comes with a price.

My Creative Cloud for desktop app show that LR5 is not install, but all my Photography plan is running on my MAC computer. Do I have to click install on LR, and I choose to install again, will I ruin something?

...but all my Photography plan is running on my MAC computer (LR5 and Photoshop CC). Do I have to click install on LR, and I choose to install again, will I ruin something?

Gillesv7884073 please utilize the steps listed in CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html to refresh the list of installed applications.

Photoshop not installed on my computer and won't install.

A month ago I purchased the Photoshop lightroom package for 9.99 a month. I downloaded creative cloud and both photoshop and lightroom programs to my computer. They worked fine.
Then I ended up with a virus (from a different source) that required me to revert my computer back to a previous know good copy of windows. This removed my installation.
Now when I try to install it again, The creative cloud and Lightroom will download, but Photoshop only shows as updated on my cloud and is no where to be found on my computer. The program isn't installed and I don't have an icon to open it. I also don't seem to have the option to re-download it to my computer.
I've tried completely uninstalling and reinstalling, including using the adobe tool cleaner and nothing seems to help. I paid the 9.99 mainly for the use of photoshop so unless I can get it onto my computer to use, there's no point in continuing with the monthly service.
Can someone please help me?
Scrapchik

Scrapchik for information on how to reinstall Photoshop CC please see CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.
Did you use system restore or did you reinstall from a setting within your computer?

Photoshop not installing - Please help!

I got the free trial of photshop a few months ago and when the trial ended I deleted it. Then just recently I bought photoshop and lightroom. Lightroom downloaded fine, but photshop won't install. It says I've already got it on Creative Cloud, but I don't actually have it!! So how do I actually get it?
Any help/advice would be greatly appreciated!
Thank you

CC desktop lists applications as "Up to Date" when not installed
-http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
You may need to run the cleaner tool to remove all traces of old programs
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Creative Cloud : Flash did not install but Application Manager says the program is "Up to Date"

I tried to instal Flash via the Application Manager the other day, my laptop went to sleep during install and when I woke it back up again the installation had frozen. I closed the manager and rebooted my laptop. The application manager now says that Flash installed and is "Up to Date"
But the application is not on my laptop... I looked in the adobe folder and there is nothing for flash. Searching comes up with no results.
I've tried uninstalling and reinstalling the app manager but the same thing appears, I have no way to reinstall Flash. If you have any ideas please let me know!
Thank you!

Hi Jeff,
I am having a similar issue. Application manager says these programs are installed: Ps, Ae, Dw, Sg, Pl, Creative Cloud, but only Air and Premiere show in the Programs and Features panel as having been installed. The directories are all there, too, under Programs, but the programs won't run (nothing on start menu or in the programs list from that).
In addition, you say to uninstall the Application Manager, but it's not listed on the installed programs either. If I click on the downloaded file for it's intallation, it simply runs the program, as if it's already installed. Shouldn't it be under Progams and Features as an uninstallable program?
So, first, how do I uninstall the Application Manager? I like the idea of using this simple interface, so would like to continue to use it again after re-install.
Second, I would try manually installing the programs that are missing, but I don't know if that's safe considering the targeted directories are already full of files and data, as if they were installed, but didn't register properly with Windows to be able to be run.
I am not blaming Adobe on this, by the way, but I suspect that, because it was taking so long to install all the listed programs, I left the computer on and went to sleep, and possibly some power-saving feature interrupted the installation progress. It's a brand-new, very fast laptop, a Lenovo Y500 with Windows 8, and I just don't know how to control everything on it yet.
What to do?

HP Solution Centre reports unable to start as printer not installed; but I can print!!!

My Officejet Pro 8500 A909g suddenly stopped working. It was connected to my HP Pavillion dv9700 by wireless and has been for the last 6 months or so. My laptop is running on Windows 7 Ultimate 32bit. I have made no software or hardware changes since I last used the printer; just a few hours ago.
I can now print again (having run through all the steps listed below), but can no longer use the HP Solution Centre to run any tasks as it reports that it 'cannot run because the device installation is not complete'
In order to get back to printing, I did all the usual of shutting everything down...computer, router and printer...all to no avail.
Then I downloaded the latest printer software from the HP site (OJP8500V909_Full_14.exe) and first ran the uninstall section of that software; removing ALL of the HP software from my machine.
I used CCleaner to remove all traces including those from the registry as well.
I uninstalled and re-installed the software.... 3 times. (at least it gave me a chance to catch up on reading a good Terry Pratchett book)
Each time I varied the conditions relating to my antivirus... Kaspersky. First by leaving the AV running; then by switching off the AV and switching on the Windows firewall; and then finally by switching off both the AV and the Windows Firewall.
On each occasion, during the installation, the software 'finds' my printer on the network; reports that it is installing, but when it gets to the end of the installation and moves on to the part where it reads 'configuring the printer', it gets stuck and after waiting for some time with the green progress light moving from side to side, nothing further happens.
I have downloaded and run various 'help' bits from the HP site ; HPHNDU.EXE and HPPDU.EXE and printed the test pages from them as well as printing from Word and Adobe pdf; so there is now no problem in printing.
Now, when I run the installation software again without uninstalling, depsite inputting the IP Address of the printer, I still get the error message that no printer could be found on the network?????
What have I missed here??
Thank you

One very important place to remove the other software is in the "server properties" in your printer folder. You need to click on your printer icon in the printers folder> then look for "server properties" , click it> go to drivers> remove all instances of your first printer you originally uninstalled. For some reason the drivers get hung in this and have to be removed in order for you to configure your device- Let me know of any questions
Although I work for HP, I am speaking for myself and not for HP.
Kudos! If you feel my post has helped you please click the White Kudos! Star just below my name : )
If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )

Adobe Media Encoder is not installed, but it is

So I just bought Creative Cloud and have just started to try to figure out how to use After Effects today.
I have imported a movie and added some text animations, and I am trying to export the video to the Media Encoder but I keep getting the following error.
AEGP Plugin AEDynamicLInkServer: Adobe Media Encoder is not installed. Please download and install it to use this feature. Go to https://creative.adobe.apps . ( 5027 :: 12 )
After I click "OK" I get the next message:
AEGP Plugin AEDynamicLinkServer: Failed to connect to Adobe Media Encoder. ( 5027 :: 12 )
So I really don't know what do because I have just started using After Effects but I would like some input on how to fix it because I would be able to like to export a video at some point.
The Render Engine is installed but whenever I try to open it nothing happens but After Effects opens again. At one point I had four After Effects open at once and didn't realize it.
If it matters, I did install the CUDA plugin.
So if anyone could give me some information or support on this matter I would greatly appreciate it.
Thanks.

Simply go to your Creative Cloud app and install the Media Encoder.

Photoshop not installed, but cc manger thinks it is!

Similar Messages

Maybe you are looking for