Photoshop not responding and cannot access my user information from home screen.

I have Photoshop 9 when I get the home page and click on the organizer a hour glass appears and the software stops responding. I have upgraded to plus members and it will not access my user infromation so I cannot use the benifits.

I assume you are talking about Photoshop Elements 9.  If so try that fourm at http://forums.adobe.com/community/photoshop_elements

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