Photoshop not working properly on imac

any body help me for contacting adobe about problems

This is a user to user Forum, so you are not really addressing Adobe here, even though some Adobe employees thankfully have been dropping by.
Contact Customer Care
If you want to ask for advice on a particular issue on this Forum (edited) please read this:
Best practices: Usage | Adobe Community
As for general trouble-shooting this might be helpful:
Photoshop: Basic Troubleshooting steps to fix most issues

Similar Messages

Photoshop not working properly after new installation

I have a brand new Dell desktop that runs windows 8. I installed the Adobe Creative Suite 5.5 Master Collection and got a message saying that there were errors during installation and some things might not work properly. I uninstalled and did it a second time. Same message.
I then spoke with an Adobe agent that helped me download a program to detect what the errors were. He said they were minor issues and shouldn't affect the programs. No help there.
I then spent hours today speaking with Dell on the phone and the rep took remote control of the computer and did a diagnostics check on the hardware. He said everything is fine. I asked him if it might be the video card needing an update so he ran an update. Same issues, no change.
We changed the compatability to windows 7 and still no change.
I then uninstalled the creative suite and tried installing it from the desktop. Still same problems.
These are the issues in photoshop:
1)When using certain tools (transform tool, crop tool) the images goes completely black.
2) The background switches at random- sometimes checkered, sometimes grey, and sometimes black.
3) Color saturation is incorrectly represented. It switches whenever it wants. For instance, when I zoom in and out it changes.
In Adobe Bridge some of the RAW images don't show in the program. Some I just can't open. Others open fine. Those images will open in Photoshop but not in Bridge.
So I have no idea what to do and this is becoming extremely frustrating. I should add I haven't had any problems with Lightroom and it works fine as far as I can tell.
What could be causing these issues? Could the install CD be damaged?

I turned off the GPU in Photoshop's preferences as you suggested and everything seems to work properly now in Photoshop. In Adobe bridge the files are also all showing now and there doesn't seem to be the same issue there either.
I also tried enabling the GPU and changing it to Basic and it continues to work, but when it is changed to advanced when enabled the problems arise again.
So it seems as though the problem is with the video card or its driver as you said. I am not 100% sure that the Dell rep updated the driver from AMD but I am pretty sure he did. I did go to the AMD website and ran a program to detect if the driver needs to be updated and it resulted in a message saying that the driver is up to date and current.
As you said this is just a temporary solution and I want to make sure I have a working GPU system. What do you think the problem is then? How would you suggest I proceed? Should I contact Dell and tell them the problem seems to be with the installed video card?

Photoshop not working properly in Mavericks 10.9.1

So i have major issues in Photoshop since upgrading to Mavericks!! Ive seen this all over the internet, but didnt find a real definitive answer to the issue, so im just going to post my own delema in the hopes we can find a solution.
Since the "upgrade" to mavericks 10.9.1 my photoshop does not work well at all. Using my CS6 is a headache. All of my brushes "stick", that is, they fail to react to me if i want to, say, change a brush size, opacity, or even change a tool. This happens after about 3-4 minutes of masking, or painting in general. It even sticks when using the polygonal lasso tool. i'll have to click away from my project, say, to the layers palette, or off photoshop altogether, to re-stimulate the tool to react again. Strange. This slows down my workflow to a crashing hault. I like to use shortcuts to keep my work going and the sticking(as i am calling it)reverts me to go through a series of on-the-fly remedies in order to correct a problem that i never had to begin with, that is, until the lovely Mavericks update came out and was installed.
Additionally i had the other popular "white wall" photoshop problem, but after downloading a plug in that i saw in a similiar forum, it appears to have fixed that issue. Drop down menus would go blank, or white, creating a white-wall effect where you couldnt read any of the windows. The only solution was to auto save your work frequently, then shut down Photoshop and start over again. Thank god for that plug in. MAvericks you suck.
any one else having this problem? questions? comments? You godda be out there becaue ive literally read hundreds of issues like this.
Thank you for your time in reading this.
I use Photoshop cs6, with a BRAnD NEW imac late 2013 w/ 32G RAM, 256G flash storage. i use a Wacom intuos5 touch tablet, and notice a connection between these key elements:
Wacom tablet
Mavericks
Photoshop

I am having a different problem, using Mavericks (10.9.3) with Photoshop CS 5.1 and a Wacom Intuos 5 tablet (6.3.8-2).
I used to have the white menu problem, but lately I'll be working along and then suddenly my brush tool, say, will turn into the hand tool, but still shows the brush in the tools palette. If I click on another tool, no matter what, it continues to show the hand tool. I can't brush with it anymore, so it isn't just a display problem. I'm often in full screen mode, and if I hit the "f" key to return to standard screen mode, the normal grey background switches to blue, hitting it again switches it to black, and if I keep hitting the "f" it will continue to cycle through the colors.
I've tried quitting Photoshop and relaunching, and would still have the hand icon. In the past, I would restart the cpu; today, I walked away and when I returned (within 10 minutes, probably) it was acting normally again.
This scenario plays out sometimes once a week, sometimes multiple times. I can't find anything relating to this particular issue doing a google search. Any suggestions?

Photoshop not working properly with graphics card.

When I start PS, it has given me messages about making sure I have up to date graphics card drivers, which I do. If I enable Open Gl drawing in Photoshop it won't open some documents or crashes. If I disable open GL drawing, it opens the documents, but obviously isn't giving me the display performance I need. I have been running this setup for about 6 months, but have only started having problems this week. I am running Photoshop CS4 and an nvidia GTX 295.
Don't appear to be having any catastrophic graphics card problems (touch wood), as I can still run Crysis! Can anybody help me please?

Thanks for your help guys. It works with open gl using the previous driver. The performance still isn't as good now, but workable. It takes a second to zoom and takes a second to go from looking slightly pixellated to looking smooth. There's also a slight lag on input. Guess I just work with it, till nvidia release another driver that works properly. :/

Premiere Pro CS 4.0 not working properly on iMac

Hello,
I have done a clean install of Premeire on a new iMac. I have copied the folder I was using with my premiere project on my pc (on which I was using CS3), and pasted that entire folder in the iMac's desktop.
When I attempt to load the project, it comes up with "Saving project" and just sits there forever. Another time, it just showed the loading cursor and didn't do anything.
Does anyone have an idea what the problem could be?
Thanks for the help!

There seems to be an issue with all MBP-R's and some USB 3 drives - either the drive isn't recognized at all, the drive is recognized but copies files at USB 2 speeds, or the drives will simply not read/write properly - the latter seems to be your case.
It seems to be an Apple problem with the USB 3 ports which will likely be fixed by a firmware/software update. If I were you, I'd certainly file a bug report with Apple. I would also call vendors such as LaCie and OWC to see if they have USB 3 drives that are actually working with the MBP-R.
Sorry I couldn't be of more help - your problem is one that has many threads going...
Clinton

Help. photoshop not working properly

i saw the video on how to add text into a photo and i tried to do it on my own all to no aveil because once i leave the t icon for text and place on the photo, the hand icon appears moving my whole photo. is this a malfunction? or am i doing something wrong?

Hi,
We sincerely apologize for the problem customers are facing while using a trackpad with Photoshop Elements 11 & 12 on Mac OSX 10.10 (Yosemite).
We have been actively working with Apple to resolve this problem as quickly as possible. We're hopeful this will get completely resolved in an upcoming update of Yosemite(MAC 10.10).
In the meanwhile, you have two options to work around this problem:
1. Option1: Use a mouse instead of the trackpad
2. Option2: Install a plug-in which should workaround the problem
Plug-in installation instructions:
1. Close Photoshop Elements
2. Download this zip file to a location you can easily find (e.g. your desktop)
3. Unzip the file, WhiteWindowWorkaround.plugin, and move it to the Plug-In folder:
• For Elements 12 – //Applications/Adobe Photoshop Elements 12/Support Files/Plug-Ins/
• For Elements 11 - //Applications/Adobe Photoshop Elements 11/Support Files/Plug-Ins/
You can verify the plug-in is installed by launching the Photoshop Elements Editor and choosing Help > System Info... Scroll to the bottom of the text in the dialog and look for the plug-in name "WhiteWindowWorkaround.plugin".
Note: This plugin is a temporary workaround and should be used until this issue is addressed in Mac OSX 10.10 (Yosemite). Please remove this plugin once the issue is officially resolved by Apple.
If you are using a stylus in conjunction with a trackpad, you might see issues with your trackpad. Workaround in this particular case is to use mouse instead of the trackpad.
Hope this helps!
Regards,
vaishali

Cd drive not working properly on iMac, cd drive not working properly on iMac

I am having issue with a CD drive that takes a long time to download a CD or sometimes will just eject the CD outright. I rarely use the CD drive so it's strange that I should be having this issue. Does anyone have any suggestions as to what the problem could be? And also, any suggestions to fix it. Thanks.

Zap the PRAM and Reset the SMC, then try again.

Adobe Photoshop Touch is not working properly on my Samsung Tablet

I just recently downloaded the Photoshop Touch App to my Samsung Tablet. The program will open and some of the tools will work, but MOST tools will not! I have attempted to clear the cashe, uninstall, and then reinstall the program. The problem persists. When will Adobe provide an update with repairs so that I can actually use the App I just bought?

Dear Guido.
We have followed instructions to uninstall and and then reinstall the Photoshop Touch program onto the Samsung Galaxy Tab 3.
It is still not working properly.
NONE of the Fx's are working. (about 26 effects!)
The Fx's under the menu headings of... "Basic" , "Stylize" , "Artistic", or "Photo" do not work!
Under the heading of "Adjustments"... only Invert, and Black and White work... NONE of the others do!
The items that do work are... the Camera Layers, Layers and Selections, Image Blending, and the Basic FX called Gaussian Blur.
Croping image size, text, etc. under the & symbol also work.
So, as you can see....at this point we have purchased an App that is practically USELESS even tho the Google Play Store said that it was compatible with our device.
Please Advise, or Create a proper Update for this device,
Thank you

In photoshop cc is not working properly right button on the tablet stylus genius

in photoshop cc is not working properly right button on the tablet stylus, when clicked, the menu appears and immediately disappears in Pshotosho CS6 everything was OK, and in other programs all OK.
Tablet - Genius G-Pen M712X.

have you participated on here before, smihop? -- do Adobe representatives ever provide a solution? I pay monthly for all adobe cloud applications <-- doesn't it seem like that should come w/some kind of support? (especially when they push out buggy releases <-- which make me wish I could go back a version)

CC 2014.2 Illustrator and Photoshop will not work properly on 10.7.5

I have recently download Illustrator and Photoshop CC 2014.2 on my MacBook Pro version 10.7.5.
I notice some of the functions where not working properly. For example Bounding box in Illustrator will not appear for rectangle tool. Color strip on the color box will appear as sold color instead of strips of different colors for me to choose.
I called the Adobe to find out why is this happening and they told me it was because I don't have the latest OS on my MAC. Do to company policy I can't upgrade my OS to the latest version. Adobe send me the link that is not working for two times and need the correct link ASAP.
Can you guys please send me the right link for me to downgrade?
Thank you

Piruki have you tried utilizing the Previous version option within the Creative Cloud Desktop application? You can find additional details under the install Previous version section of CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.

Adobe Photoshop Elements 12: dropdown boxes for tools not working properly in Win 8.1

Elements 12 system requirements are indicated up to Windows 8. Does that mean it should also work on any Windows 8 upgrades, more specifically 8.1? The drop-down boxes for the tools are not working properly in the program. I've installed it, uninstalled it, and installed it again with the same results. It worked fine on my old computer with Vista.

Yes PSE12 will work on 8.1
If problems persist try re-setting the prefs.
Go to: Edit >> Preferences >> General (Photoshop Elements menu on Mac)
Click the button Reset Preferences on next Launch

I HAVE IMAC 27 INCH MY MOUSE RIGHT CLICK IS NOT WORKING PROPERLY .ANY ONE HAVE HIS PROBLEM

I HAVE IMAC 27 INCH MY MOUSE RIGHT CLICK IS NOT WORKING PROPERLY .ANY ONE HAVE THIS PROBLEM

Have you tried going to System Preferences>Mouse and making sure that right click is set to secondary click?

I have downloaded and installed Photoshop Elements 12 on Windows7. It does not work properly. Help?

I downloaded Photoshop Elements 12 to work on my new platform Windows 7. It does not work properly. Specifically my problem is that I can only load one picture at a time onto the work area even if I have chosen two separate pictures. In other words I can not cut and paste not can I join pictures together.
If I load the program on my older computer with WindowsXP it works fine.
Any suggestions would be appreciated.

You have probably forgotten. In recent versions of PSE you must go to the edit>preferences>general and turn on Allow Floating Documents.

I had photoshop elements 8 installed on my previous computer and it did not work properly when it came to sizing photos for a website I was adding to. I now have a new computer which runs windows 7. Is it worth installing it again on my new computer?

I had photoshop elements 8 installed on my previous computer and it did not work properly when it came to sizing photos for a website I was adding to. I now have a new computer which runs windows 7. Is it worth installing photoshop elements 8 again on my new computer or will it be a waste of time?

I have PSEv.8 on my computer running WINDOWS 7. It works perfectly..
Perhaps you need help with saving files for web use.. Will be pleased to assist you when you get everything set up.

I have just downloaded Yosemite but I find that Photoshop Elements 11 does not work properly. If I use a tool like a paint brush or spot healer I cannot paint a full stroke?

I have just downloaded Yosemite but I find that Photoshop Elements 11 does not work properly. If I use a tool like a paint brush or spot healer I cannot paint a full stroke does anyone else have this issue or know a solution?

Many thanks that does work. But it now leads to another question is this simply a trackpad issue and if so will it be fixed? I use Elements every day and was thinking I would have to go back to Mavericks.

Photoshop not working properly on imac

Similar Messages

Maybe you are looking for