Photoshop Photography Program and customer support issue

Hello,
I registered to the usual one app plan membership a couple of days ago (this is the first month). I just now noticed this great deal you are offering, Ps + Lr for 12.50eur / month and I'd like to know how can I switch to it.
I'm waiting for half an hour on the phone on your customer support line and your chat is not working either, stucked at "2 customers in line ahead of you."

Solved, after 40 minutes on hold on the phone. Luckily hangouts has a free plan, because no way I would have stayed on call for so long, from Europe. Chat is still dead in the water.

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I have the Photoshop Photography Program and every time I try open Photoshop CC it asks me for a Serial Number. It keeps saying my trial period has ended. How can I get this working since Adobe doesn't issue Serial Numbers for CC.

I have the Photoshop Photography Program and now every time I try open Photoshop CC it asks me for a Serial Number. It keeps saying my trial period has ended. How can I get this working since Adobe doesn't issue Serial Numbers for CC.

Jodie84,
I have just checked your account and found that you indeed have bought a Creative Cloud for Teams subscription but you have assigned the single seat to another user hence you ( If you are using your own Adobe ID ) are getting the trial error message.
Two options : Either reassign the seat to your self or add an additional seat and invite your self in the same Team.
Cheers,
Kartikay Sharma

Photoshop Photography Program And Behance Prosite

Hello, I currently have a Photoshop CC subscription and would like to take advantage of the Photoshop Photography Program. So if somebody could help me switch over to that, it would be great. What I'm wondering though, is if you cancel my current subscription so that I can switch over what will happen to my Behance ProSite? Will it still be there when I start the new subscription? I've put a lot of work into it and I don't want to have to restart it from scratch if I can help it. Thanks.

Unless Adobe has made significant changes to Behance since acquiring it, your account should simply "hibernate" during a subscription lapse. Hopefully someone from Adobe can verify this for you.

On my recent receipt it only lists photoshop photography program and not lightroom 5 -.why?

Just curious as to why on my recent purchase on the receipt it does not list "Lightroom 5" only "photoshop photography program"

If you have any trial /beta version of lightroom installed in the computer then you need to uninstall it (Manually uninstall Lightroom) or use CC cleaner tool(Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6)
Or
uninstall it completely by checking the preference boxes too.
Now restart the computer & download & install from the CC desktop App. It should work.
Then you need to install it from the CC Desktop App (www.creative.adobe.com)
Hope it helps you.
Regards
Rajshree

Just bought photoshop photography program and can't download lightroom?!

this comes up
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR: DW006 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)
----------- Payload: Adobe Photoshop Lightroom 5 5.3.0.0 Adobe Photoshop Lightroom 5.pkg_5.3 -----------
ERROR: DW006: Apple Package failed to install successfully.
ERROR: Third party payload installer Adobe Photoshop Lightroom 5.pkg failed with exit code: 1

http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
Mylenium

How do i cancel my Photoshop Photography Program

Hi All
I have been trying to figure out how i cancel my Photoshop Photography Program and seem to be stuck in a loop. I log in and go to manage then cancel my account and it pops up please contact customer care, i then click this link and it takes me to a webpage that tells me how to do it and i navigate through and click the cancel my account and it then says contact customer care then shows me how to do what i just went through and so the loop continues.
Anyone from customer service monitor this forum? If yes please tell me how to cancel my account?
Regards
Trevor

Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

I didn't got my serial code for Photoshop Photography Program

I bought the Photoshop Photography Program, And i didn't got the Serial number, I already paid, what do i do now?

Cloud programs do not use a serial number... you log in to your paid Cloud subscription to download and activate programs
Link for Download & Install & Setup & Activation problems may help
-Chat http://www.adobe.com/support/download-install/supportinfo/
OR
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
what is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud/topics/getting-started.html

Does Photoshop Photography Program include use of Typekit?

I subscribe to Adobe's Photoshop Photography Program and notice that the Creative Cloud desktop application indicates that I can turn Typekit on. However, it's not clear if Typekit is included in my subscription.
In the Creative Cloud FAQ I see this:
What is the Adobe Photoshop Photography Program offer?
This offer includes access to Photoshop CC and Lightroom 5, Lightroom mobile and web, plus feature updates and upgrades as they are available; 20GB of cloud storage for file sharing and collaboration; and Behance ProSite for your own fully customizable professional portfolio. That means you get all the benefits of a Creative Cloud single-app membership for Photoshop CC, but with Lightroom 5 and Lightroom mobile included as well, for a terrific monthly price.
In the Creative Cloud single-app overview I see this:
Creative Cloud single-app plans include:
Full version of one desktop application
20GB of cloud storage for file sharing and collaboration
Adobe Typekit library of fonts for use in desktop applications and websites
Behance ProSite
Limited access to services
This seems to suggest that Typekit is included in the Photoshop Photography Program with no additional costs. Can anyone confirm this?

Hi Wolf Eilers,
Thanks for your interest in Typekit! The Photoshop Photography Program includes a Typekit Trial plan, which allows you to sync a selection of fonts from the Typekit library to your desktop and use them on the web as well.
If you would like to have full access to all of the fonts in the Typekit library, you would need to upgrade to the Portfolio level. If you would like to do that:
1) sign in at https://typekit.com/login with your Adobe ID and password
2) visit typekit.com/plans, and select the "upgrade" option underneath Portfolio. Your Typekit plan upgrade will be billed separately from your Creative Cloud payments. The Portfolio plan is $49.99/year.
There are links from the Typekit plans page which show you the fonts that are included in each subscription level:
Pricing | Typekit
I hope that this helps; let me know if you have any other questions. Best,
-- liz

Upgrading and downgrading between Creative Cloud and Photoshop Photography Program

I am interested in subscribing to the Photoshop Photography Program, but occasionally need to use Premiere and After Effects - is it possible to "upgrade" from the Photoshop Photography Program to the full Creative Cloud (on a per month basis, as needed), and then "downgrade" back to the Photography Program afterwards? Or would separate accounts be necessary to achieve this?

Hi BernardB,
You may switch the plans according to the requirements.
You may also refer to the link under "Upgrade Single app membership":
http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html
You may contact our Customer Support also:
http://www.adobe.com/support/download-install/supportinfo/
Regards
Gurleen

Lightroom 5 and Photoshop Photography Program

I have installed Lightroom 5 as a testversion and now activated the "Photoshop Photography Program". Photoshop works fine but Lightroom still asks for a serial number that I don't know. How can I get it?

Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
OR
Asked to sign in after paying may help
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
or
http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
Membership and Payments http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html

Photoshop Photography Program issue - current serial number not recognised

I own a commercial version of Photoshop CS5 (Extended) and have registered the product. I would like to purchase the ‘Photoshop Photography Program for CS3+ customers’ however when I type in my product serial number the system says “We don't have any registered products associated with this Adobe ID”. Is there away around this? Thanks in advance!

You need to talk to Adobe directly when it comes to purchasing matters.
Here is a link to a page with options to help initiate contact - they might be able to point you to a more meaningful contact if they cannot process matters for you:
http://www.adobe.com/support/download-install/supportinfo/

Adobe CC and Photoshop Photography Program on the same computer.

Hi!
I'm currently using Adobe CC (very happy with it!). And I'm also about to install it on a laptop which the EULA allows. However my SO is thinking of signing on the Photoshop Photography Program on the very same laptop.
1. Is that possible? Does it involve switching users back and forward when she is working there and when I'm working there.
2. Or is it simply that she can use PS and LR on my installation if she buys the licence so we can use PS and LR simultaniously, get it? she buys the licence but doesn't need to install anything beacuse the software is already there?
Thanks!

The Elements 12 shortcut can't find the Elements12.0.exe file so the program will not load. I can load the editor from its .exe file but not the organizer.

I purchased and installed the Photoshop Photography Program last year but my computer crashed and now I need to re-install it again...can someone help?

I purchased and installed the Photoshop Photography Program last year but my computer crashed and now I need to re-install it again...can someone help?

Hi Sangeeta,
For a fresh download on a new hard drive, it's best to start with the CC desktop app. Sign into adobe.com and download it here: creative.adobe.com/products/download/creative-cloud
You can then launch the desktop, sign in and download PS & LR.

I have my photoshop cc installed on my Mac and my windows laptop is it true that I can only use one or the other now? and if this is the case if my mac were turned off should my laptop now work? I am on the photoshop photography program

i have my photoshop cc installed on my Mac and my windows laptop is it true that I can only use one or the other now? and if this is the case if my mac were turned off should my laptop now work? I am on the photoshop photography program its just that i have never noticed tho before i have my mac turned on and the laptop PS works fine on the Mac but not on the Laptop

Hello,
see >>> http://helpx.adobe.com/creative-cloud/help/install-apps.html here >>> How many computers can I install on
I quote: You may install software on up to two computers. These two computers can be Windows, Mac OS, or one each.
If you install on a third computer, it will request you to de-activate on the other two computers. You can then reactivate one of the previous two computers, and use Creative Cloud apps on it.
Good luck!
Hans-Günter

Photoshop Photography Program Renewal

Hi
I originally signed up for the Photoshop Photography Program (For CS3+ customers) in November 2013 which included Behance Prosite.
Now my Photoshop Photography Program (For CS3+ customers) subscription is due for renewal I'm being told that my renewal switches to the Creative Cloud Photography Plan which does not include Behance Prosite.
Having invested 12 months in setting up and using Behance I am very disappointed that I cannot continue with my Behance Prosite without increasing my subscription.
It seems this change was made in May 2014 but I do not seem to have been told or missed the consequence of the change as I would probably have abandoned my Prosite back in May.
I've been unable to find anyone else on this forum or anywhere else on the internet upset and disappointed at losing their Behance Prosite access so I just wanted to ask on the forum to see what experience other members have had after one year and the renewal of their Photoshop Photography Program (For CS3+ customers) subscription, have they been switched onto the Creative Cloud Photography Plan or have they stayed on their original Photography Program (For CS3+ customers) subscription.
Thank you for your help

Hi iwaddo77,
Please refer to the link below to know about the Adobe Photography plan:
Creative Cloud Photography plan | Adobe Creative Cloud
In case the issue still persists, please contact the support:
Contact Customer Care
Regards,
Sheena

Photoshop Photography Program and customer support issue

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