Photoshop Photography Program: sign in/sign out not working

I signed up yesterday for this program. Today I downloaded the Creative Cloud application. Now I am trying to download the lastest version of Photo Shop and Lightroom.
It tells me to sign in. I sign in and it says I signed out. Nothing works

Hi,
Please check whether the necessary Custom objects ( FM, ZTable ) are transported to production.
Also check the settings.
Best regards,
Prashant

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Photoshop Photography Program issue - current serial number not recognised

I own a commercial version of Photoshop CS5 (Extended) and have registered the product. I would like to purchase the ‘Photoshop Photography Program for CS3+ customers’ however when I type in my product serial number the system says “We don't have any registered products associated with this Adobe ID”. Is there away around this? Thanks in advance!

You need to talk to Adobe directly when it comes to purchasing matters.
Here is a link to a page with options to help initiate contact - they might be able to point you to a more meaningful contact if they cannot process matters for you:
http://www.adobe.com/support/download-install/supportinfo/

Update Credit Card details for Photoshop Photography Program purchased via Digital River

I need to update my credit card detail for my Photoshop Photography Program subscription. I am not able to update via the website as I get an error. I contacted support but they told me to cancel my subscription and order a new one. I don't accept this as I subscribed to the Photoshop Photography Program which is no longer available. I should be able to continue the subscription by updating my credit card info but support claims that this cannot be done since the subscription is via Digital River. Digital River is no help their site and the staff direct me back to Adobe's site which give the error. I don't accept that I will have to lose my Photoshop Photography Program subscription because of Adobe's choice of a payment processing partner and their inability to update my credit card details - this amounts to a bait-and-switch in my opinion. How can I update the details? I've waited three days for another response from Adobe and the subscription will fail tomorrow...

Make sure that EVERY DETAIL is the same in every place you enter your information
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html
-Credit card https://helpx.adobe.com/utilities/credit-card.html
-email address https://forums.adobe.com/thread/1446019

How do I sign up for join Adobe's Photoshop Photography Program for $9.99 per month, giving you acce

How do I sign up to join Adobe's Photoshop Photography Program for $9.99 per month, giving you access to Photoshop CC, Lightroom, Behance ProSite, and 20GB of cloud storage.

Cancel old and buy new is the only way I know, but you MAY be able to exchange
Return, cancel, or exchange an Adobe order

Photoshop Photography Program advertised, but not available in Hungary?

After filling out the order form for Photoshop Photography Program the PS + LR boundle, after processing the payment the website gave an erroe message: Payment System Unavailable and offered me to try again, or place the order over the phone. I have spent about 2 hours total on the phone, mostly waiting and on hold calling a UK based number. Adding up the charge for the minutes calling UK from Hungary, the phone bill might be as much as a full PS license.
I also spoke to a manager at the sales, I told him my story and he told me that they extended the special, so it did not end on the 2nd of December. The special will remain 'til the 8th of December. He transferred my call to another sales agent. She was helpful, but she couldn't process the payment either. She told me that I can not purchase this type of plan, because ungary is not registered. Whatever that means, it is mindblowing that they advertise the plan that not available from here. What a bunch of BS!
I am wandering, if anyone has a little more info on this matter!
Thanks, ZFoto

What file(s) do you want to associate with Shockwave Player?
SW player is a browser add-on, not a standalone player.
You can test it at http://www.adobe.com/shockwave/welcome/

CC update: is Lightroom out of Photoshop Photography Program subscription?

Greetings!
After the recent CC update my Lightroom had "detached" from the installed application list and now suggests to "try" it:
When I launch Lightroom it suggests me to download update to 5.5. I looked at my account and see that I have Lightroom registered as a product and Photoshop Photography Program as subscription:
When I was subscribing for the plan in November 2013 Lightroom was part of the subscription, now it is out and the CC application is not even aware that Lightroom is installed on my computer.
Please let me know if the Lightroom is taken away from my CC subscription. If not, how can I return Lightroom into CC manger so that it alone tracks for the updates to all my subscribed CC applications?
I would appreciate any advice or insight.
Thanks!

Okay. Thanks a lot.
So for the 25 € per month you get only Photoshop CC (+ Bridge).
Und for the 13 € per month you get Photoshop CC (+ Bridge) and Lightroom 5.

Not qualified for Photoshop Photography Program

I just went on adobe site and entered my serial number for my Photoshop cs5 extended and it said I was not qualified for the Photoshop Photography Program at 9.95 mo--I also own lightroom 5
Please advise as I read it was for owners of an existing cs3 or higher

peter at knowhowpro wrote:
Adobe's educational licenses have never been upgradeable. Typically they're sold at a great discount. You probaboy can buy new full educational licenses at educational discounts, if you qualify as a student or educator.
Adobe's recent, perpetual license upgrades - such as, to Photoshop CS6 - have accepted a student license as a qualifying product. Not the suite license since that is a completely different product, but student versions of Photoshop.
That acted as the affordable entry point, for people who might manage a commercial upgrade, but not an initial commercial-price purchase at many hundreds of dollars. Otherwise these people were never realistically going to become commercial software users, so were never going to contribute any real revenue to Adobe going forward within the perpetual license model.
The Cloud offerings can now be considered as the affordable entry point instead, IMO, given that they don't involve any large lump-sum purchase at the start. You can be up and running, for the expenditure of your first monthly payment only. Even a year's commitment is much cheaper than buying a perpetual license, and comparable to buying a commercial upgrade under the perpetual license model.
So, a person who does not possess any commercial license for the software, only an academic one, is only disadvantaged in that they fail to get this discounted membership.
But AFAICT this discounted membership is given on the strength of having in the past shelled out a lot of money buying a perpetual license. Someone who has not done that, IMO should not feel aggrieved at missing out on this particular discount.
It is specifically not aimed at them. I read it as a goodwill gesture / incentive / sop to other people, who have got to this point much more expensively, than this hypothetical student will have done.

I had join the Photoshop Photography Program, but still can not use the photoshop cc, the photoshop just ask me the serial no, but i can't find my serial no.

i had join the Photoshop Photography Program, but still can not use the photoshop cc, the photoshop just ask me the serial no, but i can't find my serial no.

Hello,
see >>> http://helpx.adobe.com/creative-cloud/help/install-apps.html here >>> How many computers can I install on
I quote: You may install software on up to two computers. These two computers can be Windows, Mac OS, or one each.
If you install on a third computer, it will request you to de-activate on the other two computers. You can then reactivate one of the previous two computers, and use Creative Cloud apps on it.
Good luck!
Hans-Günter

On my recent receipt it only lists photoshop photography program and not lightroom 5 -.why?

Just curious as to why on my recent purchase on the receipt it does not list "Lightroom 5" only "photoshop photography program"

If you have any trial /beta version of lightroom installed in the computer then you need to uninstall it (Manually uninstall Lightroom) or use CC cleaner tool(Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6)
Or
uninstall it completely by checking the preference boxes too.
Now restart the computer & download & install from the CC desktop App. It should work.
Then you need to install it from the CC Desktop App (www.creative.adobe.com)
Hope it helps you.
Regards
Rajshree

I frequently get the messages "windows couldn't sign you out" (I am signed out) ,"not connected to in the internet" with prompts to sign in again (I don't) and "you're currently working offline", with a prompt to connect to my own locked wireless. None of

I frequently get the messages "windows couldn't sign you out" (I am signed out) ,"not connected to in the internet" with prompts to sign in again (I don't) and "you're currently working offline", with a prompt to connect to my own locked wireless. None of these statements are true and I ignore the prompts (although my husband did re-sign on to our router once). I find that if I unplug the phone line and then plug it in again, it works. Strange. Is someone trying to get my password?
== This happened ==
A few times a week
== when we had internet installed by comcast

Try Settings > General > Reset > Reset Network Settings.
Read this:
http://support.apple.com/kb/TS4008

Successful Switch From Single CC to Photoshop Photography Program

Today's the last day to sign up. Use Adobe Chat. Open 24 hrs. day, 7 days. Don't bother with the telephone. Clearly write out your situation, and what you want done. Save the chat dialog, in case you need it later. Look for and save the email confirmations. Here's what worked for me: "I purchased Photoshop CC August 12, 2013 (order # AD0089-----) for $9.99 per month for one year. Since that date, Adobe has offered unlimited $9.99 for the Photoshop Photography Program, which includes additional software. Has my account been upgraded to that newer program? If not, can you please do so? Thank you!" In my case, the Adobe chatperson was probably juggling multiple chats at the same time. He cancelled my existing CC. Provided me the link to sign up for the Photoshop Photography Program. I signed up, and paid. I received two emails–1. canceling the old (Your Creative Cloud membership has transitioned from Paid to Free), and, 2. confirmation of the new subscription (We received your payment - thank you! Here are the details about that order for your records). Success.

Well it’s not easy it seems. Some got help in two minutes others, like us, nothing?????
Perhaps it only works in the USA not in Europe?
Regards
Jean-Luc.
Verzonden met Windows Mail
Van: M Angus
Verzonden: vrijdag 29 november 2013 18:20
Aan: Pick Axe Photoworks
Re: How to change from Photoshop CC to Photoshop Photography Program?
created by M Angus in Adobe Creative Cloud - View the full discussion
Hello, same here too. How do I change to the Photoshop offer.
I have been trying to speak to Customer Services for 2 days now - despite promise to call me back I am still waiting. (At the time of writing I', listening to that damned musak - waiting waiting....)
Cheers
Magnus Angus
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Using Creative Cloud Photoshop Photography program on 2 home computers

I have a license for the Adobe Creative Cloud Photoshop Photography Program (Photoshop CC 2014 & Lightroom 5). I believe I should be able to be signed in on both computers at the same time as long as I'm not using Photoshop or Lightroom simultaneously on both pc's. Or, do I have to always be signed out of Creative Cloud on 1 of the computers when using Creative Cloud on the other one?
Looking forward to clarification on this.
Thanks, Ian

Hi
you will be able to use it on two computer flawlessly , i have been using it on two computer and it works great
however if you will try to sign into the third computer them rest two computer are signed out.
so as long as you are signed into computer it will work
here is the supporting document for acrobat subscription , but it work for creative cloud Photoshop as well
Acrobat Pro XI subscription FAQ

Lightroom asks for Serial Code but I subscribed to the Photoshop Photography Program

I subscribed to the Photoshop Photography Program which includes Photoshop AND Lightroom.
Lightroom keeps asking for a serial code.
I need help.

Your subscription is paid & active.
Creative cloud do not need a serial number. it will be using your Adobe ID on which you have purchased the creative cloud membership.
So you need to login with your Adobe ID and password to activate the cloud membership.
Log out & log back in of the CC Desktop App.
In case it is not signing in successfully please try the following:
I don't know which operating system you are working on so i am giving you some steps windows and MAC OS:
   Windows:
   In windows 7 navigate to following location:
     /windows/system32/drivers/etc
   1. look out for "Hosts" file
   2. Open it with notepad
   3. Check if you have any entry for Adobe
   4. Remove the entries and try again launching any product from CC
   On Windows XP navigate to following location:
   \windows\system32\drivers\etc
   1. look out for "Hosts" file
   2. Open it with notepad
   3. Check if you have any entry for Adobe
   4. Remove the entries and try again launching any product from CC
   Mac:
   1. Please click on "Go" and navigate to /private/etc
   2. Open "hosts" file and check out for any entries for Adobe.com
   3. Remove the entries and save the file
   4. try again launching any product from CC
You can refer :
http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html.
Please let us know if it worked.
Regards,
Rajshree

Adobe CC and Photoshop Photography Program on the same computer.

Hi!
I'm currently using Adobe CC (very happy with it!). And I'm also about to install it on a laptop which the EULA allows. However my SO is thinking of signing on the Photoshop Photography Program on the very same laptop.
1. Is that possible? Does it involve switching users back and forward when she is working there and when I'm working there.
2. Or is it simply that she can use PS and LR on my installation if she buys the licence so we can use PS and LR simultaniously, get it? she buys the licence but doesn't need to install anything beacuse the software is already there?
Thanks!

The Elements 12 shortcut can't find the Elements12.0.exe file so the program will not load. I can load the editor from its .exe file but not the organizer.

Does Photoshop Photography Program include use of Typekit?

I subscribe to Adobe's Photoshop Photography Program and notice that the Creative Cloud desktop application indicates that I can turn Typekit on. However, it's not clear if Typekit is included in my subscription.
In the Creative Cloud FAQ I see this:
What is the Adobe Photoshop Photography Program offer?
This offer includes access to Photoshop CC and Lightroom 5, Lightroom mobile and web, plus feature updates and upgrades as they are available; 20GB of cloud storage for file sharing and collaboration; and Behance ProSite for your own fully customizable professional portfolio. That means you get all the benefits of a Creative Cloud single-app membership for Photoshop CC, but with Lightroom 5 and Lightroom mobile included as well, for a terrific monthly price.
In the Creative Cloud single-app overview I see this:
Creative Cloud single-app plans include:
Full version of one desktop application
20GB of cloud storage for file sharing and collaboration
Adobe Typekit library of fonts for use in desktop applications and websites
Behance ProSite
Limited access to services
This seems to suggest that Typekit is included in the Photoshop Photography Program with no additional costs. Can anyone confirm this?

Hi Wolf Eilers,
Thanks for your interest in Typekit! The Photoshop Photography Program includes a Typekit Trial plan, which allows you to sync a selection of fonts from the Typekit library to your desktop and use them on the web as well.
If you would like to have full access to all of the fonts in the Typekit library, you would need to upgrade to the Portfolio level. If you would like to do that:
1) sign in at https://typekit.com/login with your Adobe ID and password
2) visit typekit.com/plans, and select the "upgrade" option underneath Portfolio. Your Typekit plan upgrade will be billed separately from your Creative Cloud payments. The Portfolio plan is $49.99/year.
There are links from the Typekit plans page which show you the fonts that are included in each subscription level:
Pricing | Typekit
I hope that this helps; let me know if you have any other questions. Best,
-- liz

Photoshop Photography Program: sign in/sign out not working

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