Photoshop Plements 9 upgrade will not download.
Hi, I have recently had to re-install photoshop element 9 to my pc, I am aware I need to download some updates to allow me to import photos however I have tried several times and the update will not download, I have downloaded it previously but now it fails to download and when I have tried to find out why it says the serial number is not valid. I have checked, checked and reinstalled again triple checking the number and it is the correct number from the back of the box. Any ideas would be greatfully recieved.
Try downloading the updates from here and follow the directions on the page to install:
Adobe - Photoshop Elements : For Windows
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70 GB free disk spaceThanks Jeff, but it only asks for the current serial number - Which I know is not right.
I did get it to install, however, by manually going in and deleteing all references to Adobe from my system. The Installer is not handling an exception properly and is failing. Sorry, that's a bug. The offending file apparently was in /library/application support/Adobe. For my purposes, I only have to re-install one additional product to insure that everything still works. The fact that it installed an update without asking for a previous serial number is also a bug - perhaps the same bug not completely cleaned up. My opinion is that they either have to fix the installer or offer a cleaner - maybe there is a cleaner but I did not know about it. I am marking this as complete but the developers clearly have some work here. Perhaps it is not possible to handle every exception - I can accept that also.
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Photoshop CS6 Extended Upgrade will not install
I have Adobe Photoshop CS5.1 Extended installed and activated on my system. The installation for the upgrade from disk for CS6 extended doesn't recognize that the CS5 Extended installation exists or accepts its serial number and I can't proceed. It also doesn't give me CS5 Extended as an option in the drop down menu for previous installations. CS5 shows as being activated on my computer. I did have to do a full system restore to a new hard disk some six weeks ago when my C drive crashed.
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HT204088 What do I do when I am charged money for an App upgrade that will not download?
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I just upgraded to Photoshop cs6 so that my new camera (Nikon D7100) would work in Camera Raw (I was told that the Camera Raw update 8.3, which is available for CS6, included this camera). However, it will not download from the "Update" option in CS6. I have tried over 10 times - it just says update is not working. and I cannot find an alternate way of downloading this file. So I still can use my camera, even thought I paid to upgrade. HELP please.
What OS do you have? You say you have explained what you had (computer/opsys) but I honestly don't see it here. If you had mentioned that my advice would have been different; I believe you can only upgrade as far as Camera Raw 8.3 on an older Windows system. There is more information here (look specifically for the "Revert to 8.3 ..." titles).
Adobe Camera Raw Help | Camera Raw/DNG Converter 8.4 on Mac OS 10.6, Windows XP, and Vista
What you've done/written in your last post confuses things further, unfortunately. Photoshop 13.1 is strictly a Creative Cloud version. The highest you can go is Photoshop CS6 13.0.1.3 with perpetual license.
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Message was edited by: kostby -
Tried to upgrade to osx 10.9 from 10.7 and I didn't notice that it downloads in the launcher. I turned my mac off and ever since then it has glitched out and will not download no matter what I do. I have had it for 3 years which is out of warranty. It now has a blank bar under the launch pad and no matter how many times I try re-downloading it or restarting my computer it does not work. I use too play starcraft and other games on this computer although new patched/updates have made it that I can no longer do that now. Really frustrating having to deal with this especially after buying this computer upfront and now out of warranty.
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Mac OS X 10.5 Leopard installation system requirements
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Cheers, Tom -
I paid in advance for a year of photoshop and was able to download lightroom but the photoshop will not download .Any sugessions?
Sheilag44930607 do you receive any specific error messages when you try to install Photoshop? What version of Photoshop are you installing? Finally what operating system are you using?
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Shop purchased photoshop elements 13 will not download to my iMac using the redemption codes.
Hi
I purchased this at a store called Harvey Norman here in Western Australia and after going through all the redemption code and serial number panels when I hit the down load button nothing happens.
Although the panel with the download button tells me I have been successfully the system it will not download to my iMac. Any ideas anyone? Incidently all Adobe help panels and contacts do not respond
or are completely opaque.Hi photography24,
Please click on the download now button on the link below.
http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=uk&wcmmode=disa bled
If you are facing problem with Download assistant refer: Troubleshoot Adobe Download Assistant
To troubleshoot install refer: Troubleshoot installation | Photoshop Elements, Premiere Elements | Mac OS
Thanks,
Atul Saini -
What to do to correct problem?
Duplicate, see:
My Photoshop Elements 9 will not download a file from new Apple photo application on iMac (installed 4-9-15) What to do? -
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ibarrien
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