Photoshop/Premiere Elements 11 Freeze When Getting Media

Hello Everyone,
Whenever I start Elements Organiser, there is an on-screen message that there are files ready to import and that the Organiser will now import these files into the Catalog. Then a "Getting Media" box displays and, at some point, say 56%, the "racing cursor" appears and the programme does nothing more. It just freezes and eventually there is a Windows message stating that the programme is not responding. This happens in Elements/Premiere 11. I reinstalled Elements 6 and the file importing works quickly and without problem in that version of Elements.
This is a new, custom-built PC, running Windows 7 Home Premium 64-bit. 16 Gb memory. Adobe programmes were installed for 64-bit OS exactly as directed in Adobe instructions. All hardware drivers are up to date. No other problems with any other software, just Adobe's Elements 11 bundle !
Suggestions ? Solutions ? Other, older Adobe programmes work just fine. When will Adobe correct these programming bugs ? Will they ever ?
Thank you in advance for any helpful advice.
Sincerely,
Rafi C.

Hello,
Well, actually, I think on my machine it is 'services.msc'. Yes, I found it and it doesn't help with the problem of the 'getting media' process freezing. I have gone so far as to remove ALL media from this machine, and STILL the programme displays images as it tries to import files that aren't there. This problem is ALSO duplicated on our old WIN7 32-bit machine and also on a neighbour's WIN7 32-bit machine, all with different copies of Elements 11.
At this point, my question is quite specific: where is PSE11 finding media files that are no longer there ?
I am just happy that our old PSE6 works like a charm--no problems there. Too bad those programmers are probably long retired ! What I'm going to do now is basically write off the Organiser as a waste of time and money. I'm putting shortcuts on the Desktop to the PSE andPRE 11 editors. And will install Picasa and use that to sort our media files.
But, in the meantime, again, where is Origaniser finding downloaded media files that have been removed ? Is there a file within PSE11 Organiser that we can delete ?
Many thanks for your help.
Rafi C.

Similar Messages

  • Premiere Element Freezes When Tried to Burn DVD

    My computer meets and exceeds the requirements for Premiere Element 4. It also has about 50 GB of free disk space. I put together a file (about 30 minutes) consisting of stills and video clips, sound tracks, effects, and transition. When I tried to burn a DVD the first time, the program froze at the first instance of "burn" after completion of encoding and compiling. I removed Premiere Element and then reloaded it. I was able to burn a DVD. When I tried to burn again after making a minor change (to some text on still images), I then experienced the same problem even though with the same remove/reload routine.
    From your website, I tried to sort out if the problem was due to my project or my computer system. I could create a DVD folder of a simple file but not a folder for my project. So it seemed that my project file was the problem. I then took the suggested approach, i.e. to make DVD folders of segments of my project and they all worked.
    Finally, I was able to export my project to my hard disk as an AVI file and then load the file as a new project. Then burning a DVD was uneventful. The burned DVD showed that the file was about 1.6 GB in length.
    Would appreciate your suggestions on how to identify the glitch that prevented me from burning a DVD in the straightforward manner. I might add that I had burned DVDs of projects of almost identical composition and length and had experienced no such problem.

    From your description, it sounds like either the photos were larger than 1000x750 pixels in size and/or that you needed to clear your Media Cache (in Premiere Elements Edit/Preferences).

  • Premiere CS5 freezes when exporting media

    Locks my whole computer have to force restart

    More information needed for someone to help... please click below and provide the requested information
    -Information FAQ http://forums.adobe.com/message/4200840
    If you have a Windows computer (I don't do Mac) you MAY have a hardware problem... usually overheating
    Read Bill Hunt on BSOD http://forums.adobe.com/thread/772169

  • Trying to install Photoshop premiere elements 12. Error:1

    Trying to install Photoshop Premiere Elements 12. Get the following error.
    Please uninstall and reinstall the product.
    If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
    Error: 1
    http://www.adobe.com/support/
    Have tried uninstalling and reinstalling, even tried using Revo-uninstaller to clear away the software to no avail.
    Any help?

    I don't know what kind of system info you mean? I am new at this. But I have a new computer and tried reinstalling adobe photoshop elements 12 & adobe premiere elements 12 and now both are not working.
    The message says Configuration error and the error code is:- Error:1
    It worked fine on old PC.
    After Clicking ok another message now comes up saying:
    A required application library failed to load and the product cannot continue. Please reinstall the application.
    Which i have done.

  • Trying to get a redownload of Photoshop Premiere Elements 11 which I purchased and then lost with a hard drive. Give me a clue how to get a download!!

    Need download of Photoshop Premiere Elements 11. Have serial number all I need is a place to go to let me give them it and downlaod

    succi
    If you purchased from Adobe direct, then just go to Adobe web site http://www.adobe.com and sign in. In the Search field at the top of the Adobe home page, type in My Orders. Then follow the link to My Orders and find your order and the download files associated with it.
    If there are problems in that regard, go to the following web site and download and install the free tryouts for Photoshop Elements 11 and Premiere Elements 11 (whichever one you want) and insert your purchased serial number into those installation files to make it your working copy.
    Photoshop Elements 11 Direct Download Links: Free Trials, Premiere | ProDesignTools
    The key to success to read and care out to the word the "Note: Very Important Instructions" on the web page, starting with when to click the "here" otherwise you will get an Access Denied.
    Please let us know if that worked for you.
    Thank you.
    ATR

  • When I am using Premiere elements 13 I get a message that pops up "that there is no disk in the drive. Please insert a disk into drive", this also happened 3 months ago How can I get rid of this again?

    When I am using Premiere Elements 13 I get a message that pops up "There is no disk in the drive" I click on it and it keeps coming back "very annoying", but about three months ago it happened to me and I was told to change the file name from OldFilm.AEX  to OldFilm.AEXold. Well now the file is back in Folder OldFilm.AEX. Here is a screen shot the files are highlighted.What should I do now to correct this once and for all, or can I? Thank you for your time.

    TomWolves
    I would do another rename to disable or just delete all the OldFilm.AEX and OldFilm.AEXOLD in that NewBlue Folder.
    If you do, please let me know if that OldFilm.AEX regenerates itself the next time you open Premiere Elements 13.
    Here is the strange story...at least from my Premiere Elements 13 Windows perspective...never had the No Disc error issue
    Here are some details to sort through trying to figure out why you have 2 OldFilm.AEX file in the NewBlue Folder.
    1. The original OldFilm.AEX file of Premiere Elements 13 has the date of 9/4/2014 (just before the version was released on 9/24/2014).
    After the 13.1 update is done (whenever date), that OldFilm.AEX file has the date of 1/31/2015. I first saw notification of the 13.1 Update
    release early in February 2015.
    2. Now in Premiere Elements 13.1, if I take my OldFilm.AEX (date 1/31/2015) and disable it by renaming it to OldFilm.AEXOLD, close out of there, and reopen
    the program, the OldFilm.AEX is not seen to regenerate. The OldFilm.AEXOLD remains there as its lone self.
    3. So, I am thinking that your OldFilm.AEXOLD in the screenshoot is "original equipment" that you disabled to get rid of No disc error.
    Why the OldFilm.AEX is there also is not clear, but the dating on it suggests that it came along with the 13.1 Update.
    Bottom line: let us try the deletion or disabling one more time and see what happens.
    Looking forward to further reports on your findings, as your time permits.
    Thanks.
    ATR

  • When I try to burn a DVD in Premiere Elements 12 I get an Internal software error%0, line %

    When I try to burn a DVD in Premiere Elements 12, I get an Internal software error %0, line %1. This is the first time that I have tried to use this program.

    As suggested in the original reply in January, you will find best advice over on the video forum. Most of us here are photographers.
    Click on the link below and copy and paste your question again. Good luck.
    Video questions: Click here for Premiere Elements Forum

  • When downloading content in Premiere Elements 11, I get an error "no Internet Connection"

    When I try to download content (themes, etc) in Premiere Elements 11, I get the message that there is no internet connection. I am connected via LAN and have no other issues connecting.
              "Download failed. Either the server is currently unavailable, or your computer is disconnected from the Internet. Check your connection and try again."
    I have tried on multiple occasions. I have changed my default browser. I have tried different content (themes, titles, etc) and I have tried to download all or only one item at a time.

    countrygal+73
    SG has given you for details for Premiere Elements 12 when you have Premiere Elements 11.
    In Premiere Elements 11 Expert workspace, go to Help Menu/Deactivate. If you see a viable "Deactivate" (which it looks like you have), your program should be activated. In Premiere Elements 12, Adobe has Help Menu/Sign Out as the equivalent of the version 11 Help Menu/Deactivate.
    Typically the Content Download depends on Internet connection and Adobe Server. And, the process is for many of us slow. I would give the process another try at another time of the day.
    http://atr935.blogspot.com/2013/05/pe11-no-content-disc-content-downloads.html
    Have you tried the process with the antivirus program and firewalls disabled?
    Please try again with the antivirus and firewalls disabled and then we all can think about what next.
    Thanks.
    ATR
    Add On...If you have not done so already, please right click the desktop icon for your Premiere Elements 11 and select Run As Administrator even when you are running from a User Account with Administrative Privileges.
    In my comments, I have assumed that you are running Premiere Elements 11 on Windows 7, 8, or 8.1 64 bit. Is that the case?

  • Received adobe photoshop elements 12/adobe premiere elements 12 when I purchased a MacBook Pro.   The macBook Pro does not have a DVD player it is sold separately.     To install the program can I download a free trial version and then use the serial numb

    Received adobe photoshop elements 12/adobe premiere elements 12 when I purchased a MacBook Pro.   The macBook Pro does not have a DVD player it is sold separately.     To install the program can I download a free trial version and then use the serial numbers from the set I received?

    yes, that's exactly what you should do,
    Downloads available:
    Suites and Programs:  CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5 | 4 | 3
    Captivate:  7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • How do I get a .CPI file into Photoshop Premiere Elements 12?  Camera is a Cannon Vixia HF 20

    How do I get footage from Cannon Vixia HF 20 into Photoshop Premiere Elements 12?

    How do I get footage from Cannon Vixia HF 20 into Photoshop Premiere Elements 12?

  • I have just upgraded to Yosemite and now Photoshop Elements freezes when using spot healing or clone stamp, is there an update due?

    I have just updated to OSX10.10 Yosemite and now Elements freezes when using spot healing or clone stamp.

    If you are using track pad, please use mouse and see if your issue is resolved.
    Moreover, this issue has been resolved in PSE 13. You can give it atry as well.
    Thanks!!

  • Redemption code comes back as invalid as I try to install Photoshop/Premiere Elements 11.

    I bought a sealed copy of Photoshop/Premiere Elements 11 less than a year ago.  I just got around to installing it.  However, when I come to the screen where I need to put in the Serial number, I see that I need to first use a redemption code to get the serial number from Adobe.  When I put in that redemption code, I get a response that the redemption code is invalid.  Considering I paid around US $80 for this and am now wanting to use it, I'm a bit disappointed to say the least.  How can I get Adobe to recognize my redemption code and give me a serial number?  Is there somewhere else I need to be looking for a serial number?  Any help would be appreciated.
    Thanks.

    make sure you're using the correct number in the correct location:  Redemption Code Help
    https://redeem.licenses.adobe.com/getserial

  • Premiere hangs randomly when loading media from Canon 5D Mark III

    Premiere 5.5.0 hangs when loading media. When I drag like 20 files from explorer to Premiere, it loads some files, but at a random point it stops loading and freezes. I loaded every file manually by using ctrl-I within Premiere and saving regularly. After loading a random number of files (anywhere between 1 and 7) it freezes. I managed to get all the files into the project. Now when I try to open the project, it freezes randomly while loading the media. I copied the project and when I open the new one, it opens normal and asks where the media is. When I locate it... same problem, anywhere during loading it might freeze. When I cancel it, I can manually link every media file back, with the random risk of freezing.
    I reinstalled Quicktime without any improvement.
    I reinstalled Premiere without improvement.
    In old projects sometimes random media-files are not linked. Sometimes I can link them succefully. Sometimes it freezes when I try to link them.
    As far as I can tell this only happens to .mov files and not other types of media-files.
    Sometimes when I have been working on a project succesfully, Premiere still freezes when I close it.
    UPDATE
    I found out that this only concerned movies from my Canon 5d Mark III. I searched if other people had the same problem and found this thread: http://forums.creativecow.net/thread/3/923736
    The solution is to rename the extensions from .mov into .mpg.
    This solves the issue...

    danielschweinert wrote:
    Does somebody else has this problem?
    Yup: I heard about it just today, in fact.  An FCP user was trying to get Cinema Tools to conform 24fps footage from a Mk II and Mk III to 25.  No problems with the Mk II footage, but no luck with the Mk III footage.
    Now, it could be just coincidence.  But if you don't believe in coincidence, you might think that there's something screwy with Canon's new codecs for the Mk III.  "Screwy" is a highly technical term, by the way.

  • I lost all my Adobe programs Master Collection 4 & 5 plus Photoshop/Premiere Elements

    I have lost all my registered Adobe programs including Photoshop/Premiere Elements and The Master Collection 4 bundle plus and upgrade of Master Collection 5.  Can some one explain to me how I can get a copy of all of them?, I try Adobe but I can’t get a telephone number to contact costume service.
    A will enormously appreciate any information to the regard.

    ProDesign keeps back downloads of CS4 and CS5 as well as Photoshop/Premier Elements.
    http://prodesigntools.com/tag/ddl
    You must follow the instructions carefully in order for the downloads to work.
    When you do download and install you will need the serial numbers for your software.
    Hopefully you registered your purchases with Adobe, because your serial numbers are stored under your account.
    If you have not, then you have to find them in the packages you bought your Adobe software in.

  • Premiere Elements 12 I get the error ..\..\Src\Core\Preferences.cpp-347

    When I try to run Premiere Elements 12 I get the error ..\..\Src\Core\Preferences.cpp-347, I've uninstalled and reinstalled as an admin, tried running as an administrator, and every single time I open the program I click on video editor and then new project, I get the black and purple candy cane loading bar, shortly (sometimes instantly) after I get the error message.
    Any help is much appreciated

    James Neston
    Since your duplicate thread has been closed and all replies directed to this one, I wanted to make sure that you did not miss my message going between threads.
    The following is a copy/paste of what I wrote in your now closed thread:
    James Neston
    Please avoid duplicate posts since they tend to confuse the person writing them as well as the people trying to respond to the question.
    I have seen the error that you present appear often, but I have not seen an agreed on the resolution, if a resolution at all.
    What I would do first is to update your Premiere Elements 12 to 12.1. See the opened project's Help Menu/Updates. If the problem persists after the update to 12.1, then let us look at the Scratch Disk set up and situation.
    When you go to Expert workspace, Edit Menu/Preferences/Scratch Disks, where are all the categories directed to on the computer hard drive and how much free space is at the location(s)?
    Did you install Premiere Elements 12 to its default location or other. If other, where?
    There are a lot of Troubleshooting avenues to go down (some old, some new, some questionable), but let us start with the above and then decide what next.
    But before all that, please respond to the questions already asked you by SG.
    Thanks.
    ATR

Maybe you are looking for

  • G/L accounts for TAX in FTXP and OB40

    Hi, It i s possible to assign G/L accounts in FTXP and OB40.  Is it possible to block this option in FTXP? The reason is that they are change VAT codes / assign G/L accounts on the different locations. On our location we change it in OB40 for the rea

  • Can one Root Bridge support multiple non-root bridges?

    Hey gang, I have a pretty simple question here I think I have a wireless bridge currently setup to support a separate office building on our property about 200 yards away from the main building.  The wireless bridge has been working great and was a m

  • Mov to flv

    I want to upload a home video to a site that only accepts .flv. My movies are .mov. Is there any conversion program that will convert .mov to .flv?

  • HT4059 can  i use more than one country?

    Hello, My name is Derek O'Connell. I am a Canadian currently living in the Sultanate of Oman. In addition, I initially had an account within the UAE, since I live abroad. I really like the iBooks available in North America, but is it possible for me

  • Can't install 7 because of ipod software??

    I can download, but when I try to install the app I get the following: This installation cannot directly upgrade the version of iPod software found on this computer. Please uninstall the iPod software and try again. I've uninstalled everything relate