Photoshop Premiere Elements 9 keeps crashing on new PC

I have been using PRE on my old XPsp3 but it wasn't strong enough or big enough to process the movies I wanted to make.
So I bought a new PC Asus, win7 64bit, i7 Quad core, 1.5Tb hard drive, 3Gb graphics card running nVidia EForce with 17.3" screen, etc!
Because it only has limited software being brand new, there may not be the right softwares to run the PRE.
I have imported all the files etc from the old PC & they load into the PRE (most load automactically but a few require manual reload) & it opens & I can edit & save but if I try to just let the timeline play it will crash after a few minutes without saving.
I have updated all the drivers. I have read everywhere I can find that has info on this software but no joy yet.
What other Adobe software do I need? I installed Reader & Flash 10 yesterday but there may be others that I don't know about that I need to run this software. For example in future I might need TWAIN if I'm importing from a camera.
My old PC has everything on it so I wouldn't know what was specifically needed to run PRE.
Can someone please list the add-ons & other Adobe softwares I would need to run PRE?
cheers & thanks

It’s best to raise this over on the video forum where you should receive the advice you need.
http://forums.adobe.com/community/premiere_elements

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Premiere Elements 8 Keeps Crashing

I'm creating a 3 - 5 minute video in Premiere Elements 8.0, which I purchased online from the Adobe store. The specs for the video and computer are as follows:
The camcorder I used to shoot the footage is a Sony Handycam with model number HDR-SR12. It's a digital HD video camera recorder that shoots in NTSC 1920x1080i HD recording. The footage was shot with AVC HD 9M (HQ), which records in higher image quality mode. The video camera is connected to my computer through a USB cable.
The computer itself is a Windows 7 desktop computer. The CPU is an HP Pavilion Elite HPE-150f PC with Intel Core i7-860 processor. I imported the video into Premiere by selecting "File" --> "Get Media From" and then choosing the third option from the top.
My import option is NTSC/AVCHD/Full HD 1080i 30 5.1 channel, which matches the specs of the camera I shot the footage with.
The video itself consists of an introduction, two voice-overs in a row, and a conclusion. They are seperated by the "fade to white" video transition. I was working on the video in order from the beginning. Once I had trimmed each part of the video, I deleted parts of the audio where I was intending to add my voice-overs in. While working on the project, I never rendered the video by pressing "Enter."
Up to this point, everything was working fine. I added the voice-over by adding the video clip with the voice-over, and unlinked the audio and video. Then I deleted the video, since that was not needed. I placed the audio into the narration part of the timeline (but all other audio components thusfar are in the audio section). This is the point where the computer first crashed.
I was able to recover my work and continue onwards. I successfully added both voice-overs to the video. Then I added in a music file to the bottom most part of the timeline. This is where the program crashed again. Now, whenever I open that particular video project file, it always crashes when I drag the cursor over the timeline. I tried rendering the video itself by pressing "enter," and while it rendered fine without crashing, the program still crashed when I touched the timeline. I also removed the music file from the video project, but it still keeps crashing.
Clearing up space via Disk Cleanup and Disk Defragmenter did not solve this problem. My C drive still has several hundred gigabytes of memory left, and my D drive, which is occupied only by Recovery, only has about 1.64 GB left on it.
The odd thing is that the problem is isolated to that single video project. I opened up one of my older projects, a 9 minute practise video with audio and music components, but no narration components. I fiddled around with that, and the program never crashed. I also opened up a new project, and put in the introduction and two voice-overs from the video project I was working on, and the program did not crash at all.
I want to know why the program crashed in the first place, and why it kept crashing on that one video project, and not on others. Any help in this would be greatly appreciated. Thanks.

If I understand correctly, you are trying to edit AVCHD with only one hard drive... not going to work
Video editing requires a minimum of TWO hard drives... boot drive for Windows and all software, separate PHYSICAL drive (not a partition) for data and temporary files... a 3rd drive for temp files is often used
With only one drive your computer is constantly trying to read software instructions at the same time as video data is flowing... not going to work

Premiere Elements 12 keeps crashing anytime I try to do anything.

I've had Premiere Elements 12 for a few weeks and haven't had a problem with it. Now every time I try to work with my project the program ends up crashing.
Here is the information that the computer gives me after the crash:
Problem signature:
Problem Event Name:                        APPCRASH
Application Name:                             Adobe Premiere Elements.exe
Application Version:                           12.0.0.0
Application Timestamp:                     523cd4d5
Fault Module Name:                          AudioRenderer.dll
Fault Module Version:                        6.0.0.0
Fault Module Timestamp:                  523cc792
Exception Code:                                  c0000005
Exception Offset:                                0000000000013719
OS Version:                                          6.1.7601.2.1.0.768.3
Locale ID:                                             1033
Additional Information 1:                  e52b
Additional Information 2:                  e52b71160b7001e7f0022a7c4dcdb208
Additional Information 3:                  568a
Additional Information 4:                  568ad99505aae079c7f78b288cb0d40d
I'm not sure what any of this means, all I know is that I have a video project that I have to get finished and I can't do a thing.
The only thing that has changed with my system since Premiere Elements was working fine is that I installed Photoshop Elements 12.
PLEASE HELP!!!

kooolhandluke
Do you have installation files or an installation disc for Premiere Elements 12?
If you have not already, I would suggest the uninstall, ccleaner (regular cleaner and registry cleaner parts), and then the reinstall. (If the program stays open long enough, Sign Out of the program in a new project before you start the uninstall process in the Control Panel area.
I was going to start by checking out your "Fault Module ntdll.dll." I found this.
http://pcsupport.about.com/od/fixtheproblem/a/ntdlldll.htm
But you have and have had so many "Fault Module" entries I am not sure where to start.
That is what drove me to the Sign Out/uninstall/ccleaner/reinstall scheme.
I have started exploring the source of your video since that seems to trigger the extremes of the issues. Have you installed the software that is said to come with the camera
Panasonic HD Writer AE 3.0,
Drivers & Utilities
Can you maintain any sort of good Premiere Elements workflows if you use video from other than this camera?
More later.
ATR

Why does Premiere Elements 9 keep crashing during basic editing?

Recently purchased Premiere Elements 9 to do some reasonably simple editing combining videos and photographs. After about 2mins to 10mins of using the software it unexpectedly crashes for no apparent reason. I have only ever had 2 or 3 layers in the video and often when I go to view a preview (but not exclusive to this) it shuts down. Sometimes its when I am manipulating text or trying to add effects. I'm using a brand new iMac and the only other programmes I am running concurrently are Safari and Photoshop although I have tried it with no other programmes running and it still happens. I've added details below of the processor and graphics card I am running to see if there are clues there. I get an error report but its a bit large to paste here although if anyone wants to take a look it would be much appreciated!
Model Identifier: iMac11,2
Processor Name: Intel Core i3
Processor Speed: 3.2 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache (per core): 256 KB
L3 Cache: 4 MB
Memory: 4 GB
Chipset Model: ATI Radeon HD 5670
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 512 MB
Vendor: ATI (0x1002)
Device ID: 0x68c0
Revision ID: 0x0000
ROM Revision: 113-B9850H-133
EFI Driver Version: 01.00.416
Any help or thoughts would be much appreciated.

Thank you for the clarification. Titles should not be an issue at all. You are correct,they are an intrensic part of PrE, and should cause no issues.
I think that Neale's link will be useful. A lot of that material should be X-platform, but you will see some that is Windows-specific, especially as PrE was not X-platform, until PrE 9, and some of the suggestions, while still applicable, were when the program was only on the PC. Also, I gathered up some of it, and have to admit that I am a Mac-illiterate.
Something is definitely wrong with your PrE 9.0, with your system, or with its setup. Steve Grisetti, our MOD here, uses PrE 9.0 on an iMac, that is not a powerhouse computer, and has had few issues. I'd like to hear his comments, as he is X-platform, and many of us are only PC-guys. It's not that we do not want to help, as we do, it's just that many of us do not know the ins-and-outs that might be specific to the Mac.
Now, aspects of performance, such as the nVidia, or ATI video drivers, updating QT and updating PrE are not platform-specific, and are places to look first.
Also, when PrE crashes, do you get any error messages? I can tell you where to look for OS errors and warnings on a PC, but am lost on the Mac. There has to be some process logging function in OSX, like Event Viewer in Windows. It basically logs every call to every service, program, or process, and monitors the response. When things do not go, as they should, a warning, or error message is written to Event Viewer. Some of those are just cryptic code, and meaningless to even a Windows engineer, but some will have real, useful data, and the best will have links to say the MS Web site, or maybe to a driver mfgr. with tips on what went wrong, and best of all, what to do about it. Unfortunately, I cannot even begin to tell you where to look on a Mac.
One other potential concern would be the amount of free space on your HDD's. PrE creates very large working files, and needs a lot of real estate, just to work. How much free space do you have on each of your HDD?
Sorry to just be thinking out loud here, and wish that I had some wonderful, and useful insight.
Good luck,
Hunt

My Adobe Premiere Elements 12 keeps crashing

My adobe Premiere Elements keeps crashing no matter what I do. This message then appears and after I relaunch the program, everything I have completed it deleted or anything I have done before the crash, regardless if I have saved it or not, is deleted.

>Display is an NVIDIA Quadro 2000M
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
While rare, it sometimes DOES happen that a newer driver has problems and you MAY need to go back to an earlier version nVidia driver

Adobe Premiere Elements 9 keeps crashing

Does anyone know how to repair this? It either opens with a blank screen; I can't load anything because the timeline is not there. Or it will immediately crash after selecting a project.

From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•You MUST use an account with Administrator Privileges to run Premiere Elements
•(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
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•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
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And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Adobe Premiere Elements 8 keeps crashing...need IMMEDIATE help?

I have re-installed multiple times, had our companies IT department re-install the video card and do multiple clean installs to no avail. Any and all help woild be much appreciated.

All,
Computer specs are as follows: Intel(R) Core(TM) i72960XM CPU @ 2.70GHz 2.70 GHz, Installed memory (RAM) 16.0 GB, 64-bit Operation System, OS - WIndows 7
Windows Updates and Drivers are automatically downloaded to all employees here at my company. The latest nVidia graphics card update was installed yesterday.
Adobe Premiere Elements 8 has been working up until yesterday morning. I was working on a project and the applicaion crashed and has not recovered.
I had all video files loaded to the project, and was about 90% done with the edit. I have been using APE 8 for years now without a hiccup.
Camera specs: Canon HD Vixia HG20, the APE8 project setting are: NTSC-DV- Standard 48kHz. I downloaded the APE8 8.0.1 update that was listed on the opening splash screen.
I can launch the application, it's when I load any project, it starts to lag, then crashes. I wish i could make heads or tails of this crash report I downloaded, then I might be able to fully understand what is happening.
J

Premiere Elements 12 keeps Crashing During Render.

Hi,
Have been using Premiere Elements 12 in my laptop w Windows 8.1. Never has been problematic, but even after restart, it's crashed twice today while rendering video which is just under 20 minutes in length. As you know, it's very time-consuming- about 2 hours for a file this long. Any ideas?
Thanx in advance,
George

hi and thanx for getting back so quickly.
the video in question is using clips from a canon dslr, a samsung S4, audio from a zoom portable recorder and some odd video from an old flip handheld video recorder.
no, I don't have the update but I will make sure to do that immediately. but let me bring you up to date on what's happened since I posted my question. until this morning, no issues whatever, and I had completed a render on that very same file yesterday. a mispelling was pointed out in some text (grrrr..) so that was the only change to the file. I tried re-rendering and I got the error message that PE had stopped. restarted the computer, and tried again with the same outcome. as this was number four in a series of four mini-docs, I had to correct the same misspelling in the other three. so far so good- I've corrected and rendered successfully two of them, which leads me to believe something is corrupted in this file, number four. I did go to the preview files for this particular file and yes, there seem to be more preview files than in the others. one empty, one almost 4 gig, one about 900 mb, and and one 145mb. should I try dumping them or moving them somewhere else while I try another render?
thanx again, and hope this makes sense:)
george

Premiere Elements 7 keeps crashing when trying to import video from webcam, can i fix it? :s

I'm running it on my Sony Vaio laptop I got as a desktop replacement, specs aren't a problem, it runs perfectly with anything I do except for when I try to import video footage from my webcam under Get Media From.. Webcam or WDM Device. Every time I try, it just crashes. The webcam is built into the laptop and works just fine on any other program.
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Welcome to the forum.
What is the format of those Webcam files?
Also, along with the format, it would be useful to know the CODEC used by the capture software. The great, free utility, G-Spot, should be able to give you that info. Here's look at the G-Spot screen, w/ an AV file loaded:
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Photoshop Elements 12 keeps crashing

My Photoshop Elements 12 keeps crashing. I've tried rebooting, I've tried upgrading, I don't know what else to do and I have a HUGE job due tomorrow.

Hi mamma8084,
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Try updating PSE12 to the latest patch and then check the performance.
You might also try check the performance in a new Admin user account.

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run the cleaner and retry installing per, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

Want to install my Adobe photoshop/premiere elements 11 on new iMac.

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Download from
Download Photoshop Elements products | 13, 12, 11, 10
Download Premiere Elements products | 13, 12, 11, 10
Install then enter your serial number when prompted.

Elements Organizer keeps crashing

I recently purchased the Photoshop Elements software via a CD. I installed it but the Elements Orgnaizer keeps crashing.
For example, I was just bringing ina ll of my pictures into Organizer, it asked if I wanted to backup the catalogue, which I said yes and went through the steps to download it to two DVDs. After verifying the first DVD, tit gave me a message "Organizer has stopped working, it will now close." I did this twice with a fresh DVDF and it did it again.

Hofilena
What version of Premiere Elements are you running on Windows 8 (assumed 64 bit)? For now I will assume you are working with Premiere Elements 12.
Open a new Premiere Elements 12 project to the Expert workspace.
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Thanks.
ATR

I have consolidate my folders related to the video I am in the progress of working on. Premiere elements does not follow their new location. How do I syn them back up all at once so premiere doesn't ask me for their location when I open the project

I have consolidate my folders related to the video I am in the progress of working on. Premiere elements does not follow their new location. How do I syn them back up all at once so premiere doesn't ask me for their location when I open the project

This is the Photoshop Elements forum, not the Premiere Elements forum, located here:
https://forums.adobe.com/community/premiere_elements
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Photoshop Premiere Elements 9 keeps crashing on new PC

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