Photoshop Says File Is Locked

When I try to save a file from Photoshop CC I get the following message:
"Could not save as “13_11_30_47_Megan.psd” because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the ‘Get Info’ command in the Finder to ensure the file is unlocked and you have permission to access the file. If the problem persists, save the document to a different file or duplicate it in the Finder."
Not sure what would cause this to happen. Would like to hear any ideas.

First thing is to restart the computer. This will release the file from any other applications that might have it loaded or focused on.
If this doesn't help, find the file, right click, and chose properties. If it is Read only, uncheck that.
If still in trouble, try copying the file to another folder. (drag while holding down the Ctrl key)
If none of the above works, come back. (I have answered for a Windows system. If you are on a Mac, say so, and someone else will help)

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Photoshop CS3 - files are locked to 1 user after editing

Hi there,
Our setup is the following:
6 Mac OS X 10.5.8 clients with Adobe CS3. The images reside on a shred folder hosted on Mac OS X 10.5 Server. SC3 users are in an ACL group that has read/write permissions to all the shared files.
The issue we have is the following: One user opens an image and edits it in Photoshop, then saves changes and closes it. All other users who subsequently try to edit the file get the message "The file is locked. Use "get info" command in finder to unlock it". When you use the "get info" command as suggested - the "locked" tick box is greyed out and it says "you have read and write access to this file" - but you do not. The user who originally edited the file does not experience this issue, but everybody else does.
I first though it was an Mac permissions issue. So I tested by putting text documents in the abovementioned shared folder and then editing them as different users - no problems there, so it seems this issue is related to Photoshop.
Any advice on this problem would be appreciated. Also has anyone experienced the similar issue with CS5? As we are thinking about upgrading.
Many thanks in advance

This is the boilerplate text often used in connection to saving to a network (please NOTE the part where it explains that normally, it does work, but that it is impossible to troubleshoot someone else's network remotely, and that's why it's not supported by Adobe):
If you are opening files over a network or saving them to a network server, please cease and desist immediately in the event you are currently experiencing problems with one or more files. Working across a network is not supported.
See:
http://kb2.adobe.com/cps/406/kb406793.html
Copy the CLOSED file from your server to your local hard disk, work on it, save it again to your local hard disk, close it, and copy the closed file back to the server.
Of course, the fact that Adobe does not support working across a network does not necessarily mean it won't work. It should.
Adobe's position is that there are too many variables in a network environment for them to guarantee that everything will work correctly in every network, especially given the fact that if something does not work properly, it's probably the network's fault, and Adobe has no way of troubleshooting your network.
If you can't work locally, you are on your own, and if something happens, you're on your own. If you must work from a server, make sure your network administrator is a competent professional.
When problems arise, a lot of valuable work can be lost.

ITunes on Win 7 64 bit says file on locked disk or wrong permissions

I am using Windows 7 pro 64 bit.
I have been using iTunes forever without a problem,
Recently, probably after a version update, iTunes opens a small window and says iTunes is on a locked disk or the permissions are wrong.
I have read several so-called solutions on many forums and I have found nothing that either works or makes any sense.
I am running the latest version of iTunes. 10.4.0.80
I can play files that are allready in my libray and I can sysnc podcasts to my iphone 4 but I can no longer add any music files to iTunes.
I would really appreciate any help.

It may have something to do with AMDS not started.
Refer to this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538

CS6 Camera Raw Updated to 8.5....now photoshop saying 'file not found'

So I updated my camera raw for my CR2 files. Now when I try to open my CR2 file it's saying that the 'Camera raw file cannot be found.' I'm extremely confused. I've tried clicking on the Camera Raw plug-in to see what version I have, but it's also giving me that exact error. Help! What did I do wrong?! I've restarted my computer and that has not helped.

Please give details.
Just how did you update to ACR 8.5?
What do you see under About Plug-in > Camera Raw?
Have you tried re-installing?
What exact version of Photoshop CS6? Photoshop 13.point what? What OS?
BOILERPLATE TEXT:
If you give complete and detailed information about your setup and the issue at hand, such as your platform (Mac or Win), exact versions of your OS, of Photoshop and of Bridge, machine specs, what troubleshooting steps you have taken so far, what error message(s) you receive, if having issues opening raw files also the exact camera make and model that generated them, etc., someone may be able to help you.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

Save Error - says file is locked?

When I try to save my premiere file, it says "could not open the project file with write
access. the file may be locked or you may not have permission to wirte to this location.
select "save as" from the file menu to save the project to a new location"
so, i have to keep saving as a different name everytime i want to save my file?
what's going on?

Windows Indexing is a little app, that prowls your system, looking for files that it can index to speed up Searches. It works fine for DOC, TXT, etc. files, but not well for AV and image files, though it will try. During this indexing process, it will lock the file, while it attempts to gather data. It will be unsuccessful, but that won't stop it. With the large AV files, this process can take some time, and for every change, it will start all over again. Same for the large working files in an NLE. I keep it turned off for all HDD's and all folder, but some will keep it on for just their My Document, or similar folders.
The networked drive is probably the issue. It appears that you do not have full rights to the files on that drive. Try Copying the files to an internal, and try again from there. If it now succeeds, that was definitely your problem. PrPro does not work well in a networked environment. For Asset archiving, I use a NAS, but always Copy the Assets over to an internal, or at least a non-networked HDD.
Good luck,
Hunt

Word says file is locked by the SAME user trying to open it, but its actually opened by another user

Person X has FOO.doc open.
Person Y goes to open FOO.doc.
Pop up on Person Y screen, "can not open file, already opened by person Y"
Person X closes file.
Person Y opens file no problem.
So its not the preview pane issue.
And this happens no matter who attempt to open if its already opened, it always says this ONE user is the person using it.
Both systems fully up to date. Network share from Server 2008. All meta data cleared for doc.
In short, no matter WHO has this file open or WHO tries to open it, it says person Y has it open when it is opened. There are naturally no issues when its closed anyone can open it and it does save meta editor names.
I've also changed the owner in NTFS and this has no impact. Clearing doc meta data, has no impact.
This problem here is when its left open, the incorrect name shows up (the same name every time) so staff has no clue where to go to close the file.
Yes, I've read many threads here and tried those that apply, none have resolved it.

Hello darrensimon,
This is a bug in Windows 7 (maybe 8 and Server as well). One of my customers are sometimes affected by this. I have not a perfect solution but I've arranged so that the IT responsible person on that company can access the server where
the files reside through RDP (Remote Desktop). Already open is there Shared Folders->Open Files. This gives the IT responsible person means to force closing of an already saved file that for some (bug) reason stays in the cache (MS loves cache but never
updates them) and falsely claims the file is open.
Please try! Shared Folders are reached by right-clicking Computer and select Manage.
Best regards George

Error message - Conduit Manager Volume is Locked/File is locked

Just bought a new Tungsten E2 and tried to sync to my new Mac OSS .51. When I try to sync, I repeatedly get a message saying "Conduit Manager, Volume is locked." After clicking "ok" about 5 times, I get a message saying "File is locked."
Also, which connection should be selected from the available connections in preferences?
Post relates to: Tungsten E2

I just found the answer on another site since I had the same problem with my Zire 72. It worked fine and then didn't. Here's the solution from that site cut and pasted below. I've included the person's name who had the solution on the bottom so he gets credit.
However, there are times that your userdata really locks up on you due to some minor application duplications. If ever you experience this problem:
1. Search for "user data" file. Get info and then checked if the data is locked. If data is locked, unlock it.
2. Go to Sys Prefs. Go to accounts. Under My Accounts, check startup items. Try to check if you have Palm Desktop Background and Transport Monitor. If you have duplicates of both or triplicates, delete them. Make sure that you only have one for each file and the type is "application".
3. Search for "com.palm.HS" files. delete those files. restart your mac and you're up and running.
Ian Douglas
Post relates to: Zire 72

Sync errot "file is locked"

I have sync error message says *file is locked*, sync occurs 1st time but locks up after mutiple sysnc.
I beleive it is more to do with sharing my IPHONE with two computers
Reloaded ITUNRS and checked other postsbut no relief

I was going to start a thread about this, I have the same problem as the OP.
If anyone knows please share.
-Jay
zygor guide

Unable to start Photoshop CS6 - could not open a scratch file because the file is locked (Windows)

When I first installed Adobe Photoshop CS6 I was unable to run Photoshop or Bridge CS6. Photoshop would give me an error about "could not open a scratch file because the file is locked. If I ran either of these programs as an administrator they would run without issue, this led me to believe that there was a permission issue somewhere. After some digging I found out the both Bridge and Photoshop try to create a temp file (similiar to Photoshop Temp2777223910092) on the c:\ drive of the computer. In my case the user that I was logged in with did not have access to write to the root of the C:\ drive. Note that you run the program as the administrator and change the scratch disk location as that changes the preference for the administrator user and not the user that you are currently logged in as.
To get around this issue I first had to give the user that I was logged on with write permissions to the root of the C:\ drive. Next try and run Photoshop, you will get an error another error about the scratch disk and about and invalid or missing setting file. To correct this you need to have run Photoshop as an administrator, next you can go to Users\Admin\AppData\Roaming\Adobe\Adobe Photoshop CS6\Adobe Photoshop CS6 Settings and copy Adobe Photoshop CS6 Prefs and/or Adobe Photoshop X64 CS6 Prefs to Users\<your logged in username>\AppData\Roaming\Adobe\Adobe Photoshop CS6\Adobe Photoshop CS6 Settings.
Photoshop and bridge should now start up with no issues.
I hope that this can help others out there as this caused me a great deal of frustration when upgrading to CS6.

station_two wrote:
OK, here comes the explanation of what the scratch disk does and why it's optimal to have it on a physically separate internal drive (not partition!) other than your boot drive
I probably shouldn't say anything since it could complicate this thread, but the rules of thumb can be different under special circumstances when SSD is involved.
IF you have a LOT of empty space on your SSD-based system drive, then Photoshop can actually work great with it's scratch setting pointed at the system drive. This is because a) SSD transfers are much faster than spinning hard drives and b) there's no seek time, so simultaneous transfers to/from scratch and swap files aren't devastating to performance, and you can see a net gain because of the increased I/O throughput over what's possible using a separate spinning drive for scratch.
But if you don't have a huge amount of free space (hundreds of GB) on the system SSD, it's definitely better to use a separate drive, as station_two has said.
Also, up to about a year or so ago, you had to try to severely limit write activity to your SSD drive, since you could actually wear them out by repeated high data write activity. That's pretty much a non-issue now with the advent of things like the SandForce in-drive controller that does wear-leveling inside the drive. Modern drives will last 10 years or more in normal typical use, without special consideration.
As it turns out, making a RAID array of SSDs is a great way to boost performance across the board, have bunches of free space, and ensure even the heaviest usage doesn't shorten the drive life. I have done so, creating a 2 TB system drive C: made from 4 SSDs and Photoshop's swap file (and pretty much everything else) pointed to C:. This system flies, and I can barely tell when Photoshop and/or Windows "goes virtual" and starts using its scratch/swap files heavily. I don't even notice Photoshop auto-saves.
Sorry for the SSD diversion.
Back on topic:
Pretty much everyone who's successfully using a computer - Mac and PC users alike - comes to realize after a while that the task of integrating things on their computers and making everything work falls on THEM, not the developers of applications like Adobe. Some applications pose unique challenges, but to think you can just throw up your hands and try to make it someone else's problem when something goes wrong simply isn't a viable strategy. Maybe that's how things should be, but it's not how it is.
For those of you struggling to get Photoshop to run properly, bear in mind that it's on you to get things working. It works for most folks. It could be a configuration or setup choice you've made that may need revisiting, or some kind of restorative activity that you need to do, or even something very minor like clearing your Photoshop preferences, but it may well take your learning new things and doing things you didn't think you'd have to do to get back to where you can edit photos. It's no one's problem but your own.
So let us here on the forum help you - when we say to do something, try it. We're not here to jerk you around; we're users just like you who have already found the ways to make things work, and we'd like to help you do the same.
-Noel

Unable to start Photoshop CS 6 Beta - could not open a scratch file because the file is locked (win)

The Program does nor start.
I the the following error message:
Gould not open a scratch file because the file is locked, you do not have necessary access perimssens, or another program is using the file. Use the "Properities" command In the WIndows Explorer to unlock the file.
Which file shoud I unlock?
What means "unlock"?
Adda

"Hello, Adda. Most users can use it without problems. Did you set strict permissions on your machine?
Also, is it a small SSD? you lose their speed benefit by not putting Photoshop's scratch file on it."
Most power users are having big problems, We don't put scratch files on our SSDs because we know that this will run those into the ground. They are not intended for the pounding of constant read / write cycles. We also switch off indexing and any other constant cycling technology. Again, SSDs are best use for static files. They are, in fact, intended mainly for super fast launch, which is what they do so well. Obviously, if all you have is an SSD, then you have to live with the shortened life.
I have my scratch files and my TEMP folder set to a huge and empty internal drive. I have my USERS folder hard linked to a different huge internal drive, where I also store MY DOCUMENTS. I have an even larger internal drive where I store MY PICTURES. This has worked flawlessly (and very fast) for CS5 and LR4 Beta 1. Only CS6 complains constantly.
"Yes, I agree, but sometimes, what sounds and smells like a bug is not one, hence the troubleshooting we're trying to do, before QE tries to reproduce it."
This one not may or may not be a bug. But since I own and run dozens of applications, and only CS6 is freaking out constantly, I would say that it is not normal behavior.

When I close Photoshop CS6, the following message appears: "Could not save Preferences because the file is locked, you do not have necessary access permissions, or another program is using the file.

When I quit Photoshop CS6, the following message appears:
" Could not save Preferences because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the ‘Get Info’ command in the Finder to ensure the file is unlocked and you have permission to access the file. If the problem persists, save the document to a different file or duplicate it in the Finder."
If I try to change the Workspace in PS6 from Essentials to any other Workspace, the following messsage appears:
"Could not apply the workspace because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the ‘Get Info’ command in the Finder to ensure the file is unlocked and you have permission to access the file. If the problem persists, save the document to a different file or duplicate it in the Finder."
I have checked the Sharing and Permissions section of the "Get Info" panel accessed from the Finder and I have set Read and Write Privileges for my user account for Photoshop CS6. System and Admin are also set to Read and Write.
I have a MacBook Pro with OS X Version 10.9.5 and have all available updates for Photoshop CS6, Lightroom 5 and Bridge CS6.
I tried uninstalling the program and downloading it again and reinstalling, but nothing changed.
Can you help?
Thanks,
cjpnm

You may get better help in Photoshop General Discussion
The Cloud forum is not about using individual programs
The Cloud forum is about the Cloud as a delivery & install process
If you will start at the Forums Index https://forums.adobe.com/welcome
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll
If FINDER means Mac, read below (and try to give more information when asking a question)
Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
Enable Mac Root User https://forums.adobe.com/thread/1156604
-more Root User http://forums.adobe.com/thread/879931
-and more root user http://forums.adobe.com/thread/940869?tstart=0

All of a sudden i'm getting this pop up box saying 'could not complete your request. File is locked. ' Did i mistakenly lock the file by pressing a button without realizing it?

all of a sudden i'm getting this pop up box saying 'could not complete your request. File is locked. ' Did i mistakenly lock the file by pressing a button without realizing it?

>> "NSDArray...[numbers/letters]".
That's an error from the OS leaking into Photoshop. It is due to a bug in MacOS 10.10 that occurs in the open and save dialogs (which are controlled by the OS). Apple is aware of this and working on solutions.
Some people have had luck changing the view in the open/save dialogs to grid view or list view.

I am trying to import developed images from LightRoom 5 in o Photoshop 6. I am receiving this message and the images will not open.....'Could not open scratch file because the file is locked, you do not have necessary access permissions or another progra

I am trying to import developed images from LightRoom 5 Photoshop 6 for further editing. I am receiving this message and the images will not open.....'Could not open scratch file because the file is locked, or you do not have necessary access permissions or another program is using the file. Use the 'Properties' command in the Windows Explorer to unlock the file. How do I fix this? I would greatly appreciate it if you would respond with terms and procedures that a computer ignorant user, such as me, will understand. Thanks.

Have you tried restoring the Preferences yet?

I downloaded an upgrade but when I try to put it in the applications, it says the file is locked. when I unlock it, it still doesn't let me drag it, and reverts back to being locked when I close the window. I am using Mac Lion.

I opened Firefox this morning and it told me I needed to download a newer version. I downloaded the new version. I got the image prompting me to drag Firefox to the applications folder. When I do that, it asks if I want to replace the old Firefox, I click 'yes' and enter my password. It tells me the file is locked. I open 'get info', unlock the file and enter my password. It claims I have read and write access privileges. I then try again to drag Firefox to the applications folder - it says the same thing about the file being locked. I check again under 'get info', and Firefox has reverted to being locked again. I unlock it again and without closing that window, i.e. when it is still showing unlocked, I try again to drag it. Same message.
Now I can't use Firefox at all because it has corrupted the old version I was using and I am unable to download the new one.
I am using Mac OS 10.7.2, Lion, on a MacBook Pro.

What exactly is the error you get?
How are you attempting this copy?
There's almost certainly a way to accomplish what you want to do (probably best from the terminal possibly copying the entire user dir and fixing up permissions, etc.) but I'm not sure you will end up with the results you want. There are plists in the preferences dir that you probably don't want to copy over (e.g., many of the com.apple.* prefererences). And many apps also create more than just plists. There may be stuff in Application Support, LaunchAgents, Internet Plug-Ins, etc.). And this would be stuff you do want to copy. Bottom line is it is not a trivial exercise which is probably why the system is slapping your hands for even attempting it

Could not initialize Photoshop because the file is locked

I have the problem where you get the Could not initialize Photoshop because the file is locked, where the solution was to fix the properties in the jpg. I did that and tried the Ctrl-Alt-Shft thing too. I pressed them in time and got the message to delete the settings. When I click yes, I still get the "file locked" message. If it is the scratch disk setting problem, I can't get PS open to change it. This problem started when I was opening a locked jpg from a relative. (Now none of my previous pics will open either). Any other ideas other than these that are already listed in the forums? Thanks for any help.
Technical: Windows XP 5.1, HP7680, Photoshop CS2, 2g ram, more than enough work drives. (no Vista)
Sequence of events: 1) recd a jpg from a relative in an email and saved it to hard drive. 2) with Photoshop unopened, I rt clkd on the jpg and chose "open with CS2". 3) PS started loading and then stopped with the "file locked" msg. Clkd on OK and PS closed. 4) tried to open PS from the shortcut (and from explorer) and got same result. 5) researched the problem and then used the Ctrl-Alt-Shft approach, got the window that asks to "delete settings" and chose ok, PS closed again. 6) went to the jpg and displayed properties and saw "This file came from another computer and might be locked....", so I clicked "unblock". 7) retried step 2, then 4 with same results. 7) tried to open an old jpg with step 2 and same result (got file locked msg). 8) no longer can bring up the "delete settings" window with the the Ctrl-Alt-Shft approach as it looks like it deleted the settings the 1st time.
Any ideas???? Thanks again.

Bob,
I do not know why a locked JPG would mess up PS. I could see if you always tried to launch PS, by dbl-clicking on the JPG in Windows Explorer, but not from your Desktop shortcut, or from the PS.exe file.
For the locked file, there is a freeware utility, Unlocker. I do not have a URL handy, but Google should find it for you. It has worked on some network assets, that seemed to lock up on me.
Good luck, though this might not address your PS launch issue.
Hunt

Photoshop Says File Is Locked

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