Photoshop Says I'm on 'trial', but I bought the program?

Earlier this year, I purchased a copy of Photoshop cs6 direct from Adobe online. Downloaded it, installed it, and ran smooth as glass. A few months later, I decided to download a trial of After Effects to play with, knowing I wouldn't buy it in the end, just wanted to give it a whirl.
Now out of no where, when I open photoshop, it tells me I'm running on a trial mode and need to 'authenticate' my purchase or continue using the trial? Uhmm, what? I've already paid for it, I have the authentication key and everything, why is it telling me I'm on a trial? Does it have anything to do with After Effects? Should I uninstall that?

You should probably move this to a different forum. This is Digital Editions forum.

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I am trying to reinstall PSE 9 after a computer reformat and I keep getting a message that it is the incorrect serial number for the trial. I bought the program in February of 2011, and I think I've only had it on one computer and that's this one. Windows

I had to have my computer reformatted in July, and am just now trying to install PSE9. When I tried to enter the serial number I got a dialog box that stated that this serial number was not valid for the trial. I bought this. According to my profile, I bought in in February 2011. I have only had it on this computer and I have never installed Premier Elements. Can you help please? Thank you, Kayt

Contact Adobe support:
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

My subscription keeps reverting to trial--I have bought the program!!!

Every few days, I have to register my PS CS6, over and over. I have bought this program and I would like to USE without constantly having to register it again and again!!!!

I did as you advised and did not find my problem there so I went into live chat. I was told to click the 'never notify' button on the 'trial' pop-up. Next time it happens, I will try that and wait to see if my problem is resolved.
Thanks for your help.
[ admin note - please turn off the autoquote in your email program ]

I keep getting emails saying I have a 30 day trial, but I purchased the program on 12-12-13

please let me know why. I don't want you to cancel my program.

Hi, picture maker. We won't cancel your program, because for one thing we're not adobe and so we can't (not that we would). This is the user to user forum and we're just other customers like you.
Did you enter your serial number and create an Adobe ID and sign in? (I'm assuming you're talking about PSE 12?)
When you go to the Help menu in the Editor is Deactivate an available choice?

I just paid the $9,99 a month to have access to Photoshop and lightroom. I am having trouble installing the programs and when I installed on Photoshop it said "trial"- this isn't suppose to be a trial but a resource I pay for monthly for a year right?

I just paid the $9,99 a month to have access to Photoshop and lightroom. I am having trouble installing the programs and when I installed on Photoshop it said "trial"- this isn't suppose to be a trial but a resource I pay for monthly for a year right?

What turns the trial into the live software is signing in. If you sign in with the Adobe ID that has the subscription, the trial becomes live. First check your account on Adobe.com to make sure that the subscription is live.

So I download photoshop cc (2014) and when I go to open the program, it gives me an error message and shuts the program down. It says," A problem cause the program to stop working correctly. Windows will close the program." Can someone help me please?

So I download photoshop cc (2014) and when I go to open the program, it gives me an error message and shuts the program down. It says," A problem cause the program to stop working correctly. Windows will close the program." Can someone help me please?

I've got the same issue and it affects all my adobe software. You are not alone as I have seen several postings looking for the answer to this help request.

I have Photoshop Elements 7.0 and when I go to sort the photos in order (from oldest date) I keep getting the message "Photoshop Elements 7.0 has stopped working" and then the program closes. Sometimes, eventually it has sorted as I request but today thi

I have Photoshop Elements 7.0 and when I go to sort the photos in order (from oldest date) I keep getting the message "Photoshop Elements 7.0 has stopped working" and then the program closes. Sometimes, eventually it has sorted as I request but today this has been rejected over 15 times. What is wrong?

Try the licensing service update:
http://helpx.adobe.com/creative-suite/kb/error-licensing-stopped-windows.html
EDIT I see that maybe you did (is that the patch you mean? ); if so, try the other suggestions there.

I purchase photoshop element 12 and Premiere at Office Depot. The program came in a software download card. I get error saying not vaild. anyone else had this issue?

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I just bought Elements 12 at Best Buy & I'm having the same problem. My serial number retrieval redemption code is invalid every time I type it in...I'm VERY FRUSTRATED!

Hi, Need help. I am trying to download the latest iTunes for Windows application but on running the program it says that it can not be completed as it can not find the folder location of the file "iTunes.msi" . Any clues would be appreciated

Hi, Need help. I am trying to download the latest iTunes for Windows application but on running the program it says that it can not be completed as it can not find the folder location of the file "iTunes.msi" . Any clues would be appreciated

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
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(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
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I purchased a song of iTunes last night. It says it has successfully downloaded but only plays the first second of a 2.43min song. How do I fix this or get a refund?

I purchased a song of iTunes last night. It says it has successfully downloaded but only plays the first second of a 2.43min song. How do I fix this or get a refund?

If the store in your country does allow it, try to download the song again, see this support article:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
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Regards
Léonie

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I'm getting the following error message when ever I try to start cs6 and the program gets close. "Adobe Photoshop CS6 has stopped working. A problem caused the program to stop working correctly."

Hi,
I’m getting the following error message when ever I try to start cs6 and the program gets close.
“Adobe Photoshop CS6 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available”
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OS Name
Microsoft Windows 8.1 Pro
Version
6.3.9600 Build 9600
Other OS Description
Not Available
OS Manufacturer
Microsoft Corporation
System Name
JARVIS
System Manufacturer
Dell Inc.
System Model
Inspiron N5110
System Type
x64-based PC
System SKU
To be filled by O.E.M.
Processor
Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date
Dell Inc. A11, 8/3/2012
SMBIOS Version
2.6
Embedded Controller Version
1.01
BIOS Mode
Legacy
BaseBoard Manufacturer
Dell Inc.
BaseBoard Model
Not Available
BaseBoard Name
Base Board
Platform Role
Mobile
Secure Boot State
Unsupported
PCR7 Configuration
Binding Not Possible
Windows Directory
C:\Windows
System Directory
C:\Windows\system32
Boot Device
\Device\HarddiskVolume2
Locale
United States
Hardware Abstraction Layer
Version = "6.3.9600.17196"
User Name
Jarvis\JARVIS\Abhishek
Time Zone
India Standard Time
Installed Physical Memory (RAM)
4.00 GB
Total Physical Memory
3.16 GB
Available Physical Memory
1.21 GB
Total Virtual Memory
3.72 GB
Available Virtual Memory
1.55 GB
Page File Space
576 MB
Page File
C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions
Yes
Hyper-V - Second Level Address Translation Extensions
Yes
Hyper-V - Virtualization Enabled in Firmware
Yes
Hyper-V - Data Execution Protection
Yes
Display adapters:
and NVIDIA GeForce GT 525M.

Without the actual crash logs nobody can say, but chances are that your graphics hardware is to blame, so update the driver...
Mylenium

I purchased a television series and halfway through downloading, it stopped and iTunes told me that my computer is already associated with an apple ID, but I bought the show using my apple ID, the same one I'm using to try to download. Help?

Okay, so I purchased the first season of American Horror Story, and began to download the season from the cloud. It started great, and I managed to download the first seven episodes, before having a message box pop up and say that my cloud session has been expired. Now, every time I click the little cloud button on the TV cover, or beside the episode titles, iTunes tells me "This computer is already associated with an Apple ID." But I bought the season using my own Apple ID, and it's telling me that my computer can use a Apple ID within 77 days. But I don't want to use another Apple ID, I want to use my own. I have no idea why this is happening and I would like to download and watch the items I have bought with my own money. Thank you for your help.

Just to be clear - I just bought a new song and can't download it into the library because of this error message.

I installed Lightroom CC successfully but cannot open the program. What can I do?

Dear colleagues,
I installed Lightroom CC successfully but cannot open the program. What can I do?
Thanks for you help.

Puttetorpa
The situation with Premiere Elements 8.0/8.0.1 and version earlier than it (in particular 3.0/3.0.2) is disturbing with regard to MPEG2 Activation.
Adobe document says that it no longer supports MPEG2 Activation for versions 8.0/8.0.1 and earlier and points the users of this group of products to a version later than 8.0/8.0.1, the current latest version 12.
But, I am not sure of the real answer. The doubts are cast by the findings of some who have claimed to have solved the problem using a uninstall/ccleaner/reinstall scheme when they have been met by the MPEG2 Activation issue.
But, I would ask....Do you have the latest version of QuickTime installed on your Windows 7 64 bit computer? And, are you working with version 3.0 as the 3.0.2 Update?
Is it still possible to run your Premiere Elements 3.0/3.0.2 on the prior computer on which it was installed?
Also, does your Windows 7 64 bit come with Windows XP Mode
Install and use Windows XP Mode in Windows 7
which is essentially a virtual Windows XP Professional SP3 32 bit.
As last resort, and highly experimental, but would you have time to experiment by replacing your latest version of QuickTime with the QuickTime Alternative 1.8.1 and then determining what happens with your Premiere Elements 3.0/3.0.2 Windows 7 64 bit situation? Do not bother with the MPEG Streamclip program download, just the QuickTime Alternative 1.8.1.
http://www.squared5.com/
Please review, consider, and do what you feel comfortable with. We will be watching for your progress.
Thank you.
ATR

My audio files no longer sync to the in the 5d in camera audio. It did when I bought the program but no longer does I reinstalled and it still will not sync the files recorded on the H4N with the Canon 5D Mark Ii

My audio files no longer sync to the in the 5d in camera audio. It did when I bought the program but no longer does I reinstalled and it still will not sync the files recorded on the H4N with the Canon 5D Mark II Camera.
The program used to import and transcode the Can 5D footage but no longer does. The program freezes often and looses my projects as well. Hard to make a living when your editing program is on strike!

My audio files no longer sync to the in the 5d in camera audio. It did when I bought the program but no longer does I reinstalled and it still will not sync the files recorded on the H4N with the Canon 5D Mark II Camera.
The program used to import and transcode the Can 5D footage but no longer does. The program freezes often and looses my projects as well. Hard to make a living when your editing program is on strike!

Photoshop Says I'm on 'trial', but I bought the program?

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