Photoshop suddenly crashing after Start
Hello together.
I have the following problem:
When i start Photoshop, it instantly crashes after the screen has built up. It then tells me that i will be informed over the error soon- just as it was an unknown error.
I have been working a lot with it on exactly the same pc and didn´t install nothing new (which anyhow should be no problem).
I even uninstalled all my plugins, but it still does not help.
Somebody has any clue about his?
Best regards
Felix
Thanks for you answer.
I work on Windows 7 with 16Gb Ram, 6core processor (3,1 ghz), plenty of free disk space and a fast graphic card.
Normally when PS crashed i was getting shown a kind of error report. With the newest problem it simply crashes and i get told that the error is unknown and in some time i will get information.
Or is there another place where i can see crash logs?
I must admit i just know how to work with my camera and my postproduction programs, but don´t know so much about computers.
Best regards
Edit: I tryed that thing with unconnecting and reconnecting to the cloud with no result.
Similar Messages
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Photoshop CS4 crashes after starting up
Hi all,
Before I buy Photoshop CS4 Extended, I wanted to install the trial first.
The install was succesfully finished, so i started PS.
When i choose for making a new file, i see the screen where you can select the size of the picture.
When i click OK, Windows says: Photoshop CS4 has stopped working.
Now I only can close the program or debug. Debugging doesn't help.
Running in XP mode of disable visual themes doesn't help also..
I'm running dual boot (Vista Ultimate and Windows 7 Ultimate), and on windows 7 it all works great.
Does anyone have a solution for this weird problem?
My computer specs are:
Windows Vista Ultimate SP1 32-bit (fully updated)
Asus P5Q3 Motherboard with 4GB DDR3 RAM
Asus ATI HD 4870 1G Dark Knight graphics card (with the latest driver update - may 15 2009)
Intel Core 2 Quad Q9550 (2,8 Ghz)
Other adobe programs just runs fine, but PS keeps crashing..
Im sorry for my bad English..
I hope someone can help me with this, i really like to purchase PS and work with it..
Regards,
Tim
edit:
by the way, photoshop cs2 and cs3 worked fine..Hi,
Thanks for the fast relpies. I like to hear my English is OK. I've got to make my English school exams next week!
I checked the permissions of the Photoshop folders in my user directory (if you mean the 'read only' and 'hide' things..?)
All directories were 'read only', but when I uncheck this, it comes back after I click on the properties of the directory again.
Anyway, my account has administrator rights and my UAC is off. (the 'do you really want to' blahblah.. and the virtual directories)
So I don't think the problem is based on permissions.. It also isn't my virusscanner, because when I turn it off (I have Kaspersky Internet Security 2009) the problem still isn't solved.
Maybe useful: I didn't add any plug-ins for PS. I only installed it.
Yes, it will also crash if i input a arbitrary resolution.
Even if i want to load a picture.. jpg or psd, it keeps crashing.
When I select a picture and click OK, it will load.. but before i can even move my mouse.. it crashes.
So, when I see the 'crash screen' of Windows Vista, i can see the picture at the back.
I also checked the event viewer, and there i can see the application error i also got in PS.
I can't find anything about the licensing service. What is the name of this service? Then I can check if it's on in the task manager.
I updated PS as well. But still, no results. I attached the error message and translated someting in English. (my Windows is Dutch).
I really hope you can help me with this!
Regards,
Tim
Edit: I think I forgot the most important!! When I start PS, there comes a warning, before the 30 day trial screen.
It says I've got to download the newest drivers for my graphics card.. but I allready did that. It also says it will turn off the GPU settings in PS.
When I turn this back on, PS gives an error after the loading screen. So then i can't see the interface then. When I restart it, PS automaticly turned off the GPU settings, and it is back to the old problem. I also attached another picture in this post, and tried to translate it. But when you see this screen, maybe you will recognize it. -
Ps cs3 crashes after start up in maverics
After installing Maverics Photoshop CS3 crashes after start up on my macbook air.
After reading the crash report That I nearly sent to apple, I found a SIMBL plug in caused the crash. I had installed the Colorfulsidebar plug in to give me colored icons like the good old days of Mac OS10.6. Getting rid of that makes me sad but at least Photoshop cs3 runs again! And so does Grand Perspective (Bonus!)
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Creative cloud photoshop keeps crashing at start up any ideas why?
creative cloud photoshop keeps crashing at start up any ideas why?
SOLUTION:
Navigate to
C:\Program Files\Adobe\Adobe Photoshop CC 2014
Locate sniffer.exe and rename it ~sniffer.exe
SOLVED
This solution was offered by Adobe chat support, after a very long and fruitless exchange. Apparently, the support tech finally asked around, and someone else in the room gave him the correct answer.
Adobe: I understand you are unable to launch Photoshop CC 2014 as getting error Adobe Photoshop CC 2014 has stopped working on your Windows 7 computer, is that right?
Me: Correct
Adobe: Thank you for confirming the issue.
Adobe: I will be glad to help you with this.
Me: PS goes through initialization, then quits
Adobe: Please click on start Button and type Event Viewer and open Event Viewer Window.
Adobe: Once you have it open, let me know .,
Me: Done
Adobe: Now please expand Windows Logs option and select Applications.
Me: Done
Adobe: You will get Notification on right as Error , Warning, Information
Adobe: Please check if you have any Error Notifications.
Me: Yes
Adobe: If yes, please double click on Error Notification and check if it is for Photoshop
Adobe: If yes, please copy the information and paste on this chat.
Me: Faulting application name: Photoshop.exe, version: 15.1.0.148, time stamp: 0x53d97a8f Faulting module name: atiocl64.dll, version: 2.3.451.0, time stamp: 0x4cfd9adc
Me: + System - Provider [ Name] Application Error - EventID 1000 [ Qualifiers] 0 Level 2 Task 100 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2014-08-20T19:17:45.000000000Z EventRecordID 10827 Channel Application Computer Dans-8760w Security - EventData Photoshop.exe 15.1.0.148 53d97a8f atiocl64.dll 2.3.451.0 4cfd9adc c0000005 0000000000074fd0 1f40 01cfbcab67609480 C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe C:\Program Files (x86)\ATI Stream\bin\x86_64\atiocl64.dll a97d921d-289e-11e4-8e7d-e4115b508a14
Adobe: Thank you for the information.
Me: It's an AMD HD 6700 display
Adobe: It seems there is an issue with your Graphic Card Drivers.
Me: Well, yes
Me: But only with PS CC, so the problem is with PS
Me: I've updated the drivers
Me: This seems to be a common problem
Adobe: Please click on Start Button and type Device Manager and open Device Manager
Adobe: Once you have Device manager open, let me know
Me: Done
Adobe: Now please expand Display Adaptor option and right click on AMD HD 6700 and Select Properties
Me: OK
Adobe: Then click on Drivers Tab
Adobe: Click on Disable
Adobe: Click on Okay
Adobe: Once you click on Okay, it will change your Screen resolution
Me: You bet it did!
Adobe: Now please launch Photoshop CC 2014 and let me know if you are able to launch Photoshop CC 2014 or getting same error.
Me: Error not happening
Adobe: Are you able to launch Photoshop CC 2014?
Me: Yes
Adobe: It means, issue is with Graphic Card drivers.
Me: Yes, I knew that
Adobe: I suggest you to contact Graphic Card drivers and check if you can re-install the drivers and use Photoshop CC 2014 with the Graphic Card
Me: SO... PS CC 2014 is incompatible with the AMD drivers?
Me: I've installed 4 versions already. I'm running the latest beta now
Adobe: Could you please provide me with Full name of the Graphic Card?
Me: AFAIK, PS CC2014 is the only program that causes this error
Me: AMD Radeon HD 6700
Adobe: Dan, issue is due to the Drivers, which are not compatible with Photoshop CC 2014.
Adobe: You may be able to use other products, however if drivers is not compatible with Photoshop CC 2014, you will not be able to use them with Photoshop CC 2014
Me: I think that you have that backwards. PS CC2014 is not compatible with the drivers. It is the only known program to have this problem. Well documented.
Adobe: Please contact Graphic Card provider and check for the drivers or re-install drivers and check.
Me: I did, and they blame Adobe
Adobe: Okay
Adobe: Photoshop CC 2014 is not compatible with the drivers you have for the Graphic Card, there might be issue with drivers.
Adobe: We have checked with the error logs as well., it show Fault Module Name: atiocl64.dll
Me: Again, PS CC 2014 is the only known program to clash with atiocl64.dll
Adobe: I can suggest you to check if you can use the product from new Account and use the product or check with Graphic Card provider for the drivers or a proper installation for Graphic Drivers.
Me: Again, I've done all of that
Me: They blame Adobe, and frankly, they are correct. The problem only happens with your product
Adobe: Please use different Graphic Card on your computer and check if you can use it with Photoshop CC 2014.
Adobe: You can follow below link to know more about supported Graphic Cards.
Adobe: http://helpx.adobe.com/photoshop/kb/photoshop-cs6-gpu-faq1.html
Me: Can we elevate this to the next level, please?
Adobe: We have disabled Graphic Card drivers to check if you can launch the product and you were able to launch the product without using the Graphic Drivers.
Me: Yes.
Me: So PS CC 2014 will not work with this card?
Adobe: Issue is with Graphic Card drivers, we can use Product with graphic Card
Me: So PS CC 2014 will not work with this card?
Adobe: Photoshop CC 2014 is compatible with AMD/ATI Radeon, 6000 series.
Adobe: However you have issue with Graphic card drivers.
Me: No, Adobe has an issue. And I have an issue with Adobe.
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Me: And I'm not the first person to report it, either
<long pause>
Adobe: Please navigate to C:\Program Files\Adobe\Adobe Photoshop CC 2014
Adobe: Locate sniffer folder and rename it ~sniffer.
Adobe: *Locate sniffer file and rename it ~sniffer.
Adobe: Before that, please re-enable your Graphic Drivers as well.
Adobe: Once you done that, let me know.
Me: No such folder. sniffer.exe is present, however
Adobe: *Locate sniffer file and rename it ~sniffer.
Adobe: Please rename sniffer.exe to ~sniffer.exe
Me: Done
Adobe: Just to confirm, if you have re-enabled your Graphic Drivers?
Me: Yes
Adobe: Now please re-launch Photoshop CC 2014 and check if you can launch it or same error.
Me: No error. Program loads and runs.
Adobe: Please close and re-run the product and check,
Adobe: * I mean, close and re-launch
Me: No error. Program loads and runs.
Adobe: Okay
Adobe: Sniffer file is related to Graphic Processor from Photoshop CC 2014.
Adobe: You can keep it renamed and use the product.
Me: What does sniffer.exe do and can I run PS CC 2014 without it?
Adobe: You will be able to use the product without any issue.
Me: I'm sorry that I had to push you for a solution
Adobe: However I will suggest you to re-check with Graphic Provider and see if they have any drivers which you can use with Photoshop CC 2014, since issue is related to the Graphic Processor.
Me: As of yesterday, they did not
Adobe: I am sorry for the Inconvenience.
Adobe: Is there anything else I can help you with?
Me: No, thank you. Hopefully, the problem is resolved.
Adobe: You will be able to use the product, if any issue contact us back, we will check and help you accordingly
Adobe: You are most welcome.
Adobe: You may receive an email that will contain a link to complete an optional survey to provide your feedback on the support experience. Your feedback is very much appreciated.
Adobe: Thank you for contacting Adobe. Good Bye. -
My CS4 photoshop recently started crashing after start up for no apparent reason. I called Adobe, they recommended that I uninstall and re-install photoshop. I did this but the same problem exists. This is the message I receive after crashing
Process: Adobe Photoshop CS4 [33987]
Path: /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/MacOS/Adobe Photoshop CS4
Identifier: com.adobe.Photoshop
Version: 11.0 (11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch]) (11.0)
Code Type: X86 (Native)
Parent Process: launchd [97]
Date/Time: 2011-02-08 17:16:38.409 -0700
OS Version: Mac OS X 10.6.6 (10J567)
Report Version: 6
Interval Since Last Report: 194487 sec
Crashes Since Last Report: 8
Per-App Interval Since Last Report: 51 sec
Per-App Crashes Since Last Report: 7
Anonymous UUID: D0FA9063-C736-4FB4-9187-8C915BF8D7A9
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000010
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libFileMgmt.dylib 0x24c2158c SubtractUses + 3887
1 libFileMgmt.dylib 0x24c21779 SubtractUses + 4380
2 libFileMgmt.dylib 0x24c181fa 0x24c14000 + 16890
3 libFileMgmt.dylib 0x24c1f6e4 CheckLicense + 172
4 ...esoftware.activationtoolbox 0x24c05ac3 ActivationToolbox::CheckLicense() + 139
5 ...esoftware.activationtoolbox 0x24c05c05 ActivationToolbox::ActivateProductWithDemo() + 109
6 ...kubotaimagetools.dashboard2 0x28c651eb CheckActivation() + 53
7 ...kubotaimagetools.dashboard2 0x28c47caf HandleFirstIdle(unsigned long, _ADsc*, long, void*) + 127
8 com.adobe.Photoshop 0x002313f8 0x1000 + 2294776
9 com.adobe.Photoshop 0x0006bdcd 0x1000 + 437709
10 com.adobe.Photoshop 0x00069ce6 0x1000 + 429286
11 com.adobe.Photoshop 0x00064145 0x1000 + 405829
12 com.adobe.Photoshop 0x000642b3 0x1000 + 406195
13 com.adobe.Photoshop 0x0006260f 0x1000 + 398863
14 com.adobe.Photoshop 0x00220a8a 0x1000 + 2226826
15 com.adobe.Photoshop 0x00220b16 0x1000 + 2226966
16 com.adobe.Photoshop 0x00003cf2 0x1000 + 11506
17 com.adobe.Photoshop 0x00003c19 0x1000 + 11289
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x974a2982 kevent + 10
1 libSystem.B.dylib 0x974a309c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x974a2559 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x974a22fe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x974a1d81 _pthread_wqthread + 390
5 libSystem.B.dylib 0x974a1bc6 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x974a1a12 __workq_kernreturn + 10
1 libSystem.B.dylib 0x974a1fa8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x974a1bc6 start_wqthread + 30
Thread 3:
0 libSystem.B.dylib 0x9747c142 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x974a9cfc _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x974f246f pthread_cond_wait + 48
3 com.adobe.amt.services 0x09cf6552 AMTConditionLock::LockWhenCondition(int) + 46
4 com.adobe.amt.services 0x09cf1995 _AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDService*) + 115
5 com.adobe.amt.services 0x09cf65b0 AMTThread::Worker(void*) + 20
6 libSystem.B.dylib 0x974a985d _pthread_start + 345
7 libSystem.B.dylib 0x974a96e2 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x9747c14e semaphore_timedwait_trap + 10
1 ...ple.CoreServices.CarbonCore 0x95d2ec42 MPWaitOnSemaphore + 125
2 MultiProcessor Support 0x2569ceff 0x2566d000 + 196351
3 ...ple.CoreServices.CarbonCore 0x95cfc85a PrivateMPEntryPoint + 68
4 libSystem.B.dylib 0x974a985d _pthread_start + 345
5 libSystem.B.dylib 0x974a96e2 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x974aa0a6 __semwait_signal + 10
1 libSystem.B.dylib 0x974a9d62 _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x974ab9f8 pthread_cond_wait$UNIX2003 + 73
3 ...ple.CoreServices.CarbonCore 0x95d3151e TSWaitOnCondition + 126
4 ...ple.CoreServices.CarbonCore 0x95d1cea5 TSWaitOnConditionTimedRelative + 202
5 ...ple.CoreServices.CarbonCore 0x95d18873 MPWaitOnQueue + 250
6 AdobeACE 0x027c038d 0x278f000 + 201613
7 AdobeACE 0x027bfd85 0x278f000 + 200069
8 ...ple.CoreServices.CarbonCore 0x95cfc85a PrivateMPEntryPoint + 68
9 libSystem.B.dylib 0x974a985d _pthread_start + 345
10 libSystem.B.dylib 0x974a96e2 thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x9747c20e mach_wait_until + 10
1 libSystem.B.dylib 0x97503819 nanosleep + 345
2 com.adobe.PSAutomate 0x29634755 ScObjects::Thread::sleep(unsigned int) + 143
3 com.adobe.PSAutomate 0x296347b5 ScObjects::Thread::wait(unsigned int) + 23
4 com.adobe.PSAutomate 0x29625502 ScObjects::BridgeTalkThread::run() + 332
5 com.adobe.PSAutomate 0x29634a77 ScObjects::Thread::go(void*) + 239
6 libSystem.B.dylib 0x974a985d _pthread_start + 345
7 libSystem.B.dylib 0x974a96e2 thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x974a1a12 __workq_kernreturn + 10
1 libSystem.B.dylib 0x974a1fa8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x974a1bc6 start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x0000000c ebx: 0x24c213ef ecx: 0x00000000 edx: 0x00000000
edi: 0x294db390 esi: 0x29459130 ebp: 0xbffff0d8 esp: 0xbffff0a0
ss: 0x0000001f efl: 0x00010206 eip: 0x24c2158c cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000010
Binary Images:
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0x207f000 - 0x2085ff7 org.twain.dsm 1.9.4 (1.9.4) <1EF840DB-CB48-5207-7535-D82EBC0FCD5F> /System/Library/Frameworks/TWAIN.framework/Versions/A/TWAIN
0x208c000 - 0x246601f +com.adobe.linguistic.LinguisticManager 4.0.0 (7863) /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
0x251a000 - 0x2714fcf +AdobeOwl ??? (???) <4CCA2C7B-4896-4DDA-A14B-725FB0C202B5> /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
0x278f000 - 0x289cfff +AdobeACE ??? (???) /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x28ba000 - 0x2c84fef +AdobeMPS ??? (???) <277E01A3-CAC3-4FA9-A591-4BC0A5BC125A> /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
0x2d13000 - 0x2d73fc7 +AdobeXMP ??? (???) /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x2d82000 - 0x307dfff +AdobeAGM ??? (???) /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x313d000 - 0x33d0fc7 +AdobeCoolType ??? (???) /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x3454000 - 0x346dfff +AdobeBIB ??? (???) /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x3477000 - 0x3498ff7 +AdobeBIBUtils ??? (???) /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x34a5000 - 0x34c0ff9 +AdobePDFSettings ??? (???) /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobePDFSettings.framework/Versions/A/AdobePDFSettings
0x34da000 - 0x34feff6 +AdobeAXE8SharedExpat ??? (???) /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedExpa t
0x3511000 - 0x359e2cb +libicucnv.dylib.36.0 36.0.0 (compatibility 36.0.0) /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/ICUConverter.framework/Versions/3.6/libicucnv.dylib.36.0
0x35cb000 - 0x35e680f +libicudata.dylib.36.0 36.0.0 (compatibility 36.0.0) /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/ICUData.framework/Versions/3.6/libicudata.dylib.36.0
0x35e9000 - 0x379fff4 +com.adobe.amtlib amtlib 2.0.1.10077 (2.0.1.10077) <CB2EC3BF-6771-4DAB-BF29-6775FB6F9608> /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
0x37d6000 - 0x3866fc3 +WRServices ??? (???) /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
0x39e8000 - 0x39ecffc +com.adobe.AdobeCrashReporter 2.5 (3.0.20080806) /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter
0x39f2000 - 0x3a0efd7 +com.adobe.LogTransport 1.0 (1.0) /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/LogTransport.framework/Versions/A/LogTransport
0x3a19000 - 0x3aeefdd +FileInfo ??? (???) <F0932F89-FC98-4BA9-B4F2-C58D0E71D3C1> /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/FileInfo.framework/Versions/A/FileInfo
0x3b1f000 - 0x3b76fff +aif_core ??? (???) <B4DCB439-E1EE-ABE3-BD12-2C42E980366B> /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/aif_core.framework/Versions/A/aif_core
0x3b8e000 - 0x3babffd +data_flow ??? (???) <8E452B6F-8032-39D8-EB5C-49A4E31CB988> /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/data_flow.framework/Versions/A/data_flow
0x3bd7000 - 0x3c50fff +image_flow ??? (???) <498A857D-F8C6-F9E0-C92F-BC3EC8680ED0> /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/image_flow.framework/Versions/A/image_flow
0x3cb6000 - 0x3cc6fff +image_runtime ??? (???) <F379A952-2983-1E44-676D-BBD8259F131A> /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/image_runtime.framework/Versions/A/image_runtime
0x3cdb000 - 0x3e9affe +aif_ogl ??? (???) /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/aif_ogl.framework/Versions/A/aif_ogl
0x3f4b000 - 0x4449fc3 +AdobeOwlCanvas ??? (???) <FCB2D1A3-1F6E-4182-8E2C-D0B23572D285> /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeOwlCanvas.framework/Versions/A/AdobeOwlCanvas
0x4592000 - 0x4664fe7 +AdobeAXEDOMCore ??? (???) /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
0x4718000 - 0x477afe7 +com.adobe.PlugPlug 1.0.0.73 (1.0.0.73) /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/PlugPlug.framework/Versions/A/PlugPlug
0x47db000 - 0x4822fc7 +com.adobe.adobe_caps adobe_caps 2.0.99.0 (2.0.99.0) /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/adobe_caps.framework/Versions/A/adobe_caps
0x4832000 - 0x4872ff7 com.apple.vmutils 4.2 (106) <834EA6B0-C91B-4CF1-ED3C-229C26459578> /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
0x4cee000 - 0x4cefff7 com.apple.textencoding.unicode 2.3 (2.3) <78A61FD5-70EE-19EA-48D4-3481C640B70D> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
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0x9687e000 - 0x968b7ff7 libcups.2.dylib 2.8.0 (compatibility 2.0.0) <E0D512DD-365D-46A0-F50C-435BC250424F> /usr/lib/libcups.2.dylib
0x968b8000 - 0x968e0ff7 libxslt.1.dylib 3.24.0 (compatibility 3.0.0) <769EF4B2-C1AD-73D5-AAAD-1564DAEA77AF> /usr/lib/libxslt.1.dylib
0x968e1000 - 0x968e7fff com.apple.CommonPanels 1.2.4 (91) <2438AF5D-067B-B9FD-1248-2C9987F360BA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/ Versions/A/CommonPanels
0x96a5c000 - 0x96a7efef com.apple.DirectoryService.Framework 3.6 (621.9) <F2EEE9D7-D4FB-14F3-E647-ABD32754F557> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryService
0x96a7f000 - 0x96a83ff7 libGFXShared.dylib ??? (???) <9E14BE2F-C863-40E9-41A6-1BE9045663A0> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib
0x96a9d000 - 0x96aabfe7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <3CE8AA79-F077-F1B0-A039-9103A4A02E92> /usr/lib/libz.1.dylib
0x96b28000 - 0x96b28ff7 com.apple.CoreServices 44 (44) <51CFA89A-33DB-90ED-26A8-67D461718A4A> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x96b29000 - 0x96b79ff7 com.apple.framework.familycontrols 2.0.2 (2020) <AF7F86F1-F7BF-CBA8-7A4A-D8F7A19F9601> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
0x96b7a000 - 0x96b8bff7 com.apple.LangAnalysis 1.6.6 (1.6.6) <97511CC7-FE23-5AC3-2EE2-B5479FAEB316> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalys is.framework/Versions/A/LangAnalysis
0x96b8c000 - 0x96b8eff7 com.apple.securityhi 4.0 (36638) <38D36D4D-C798-6ACE-5FA8-5C001993AD6B> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Ve rsions/A/SecurityHI
0x96b8f000 - 0x96bc1fe3 libTrueTypeScaler.dylib ??? (???) <6E9D1A50-330E-F1F4-F93D-9ECC8A61B21A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libTrueTypeScaler.dylib
0x96bc2000 - 0x96bfdfeb libFontRegistry.dylib ??? (???) <4FB144ED-8AF9-27CF-B315-DCE5575D5231> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libFontRegistry.dylib
0x96bfe000 - 0x96cf2ff7 libiconv.2.dylib 7.0.0 (compatibility 7.0.0) <9EC28185-D26F-533F-90C4-FBAA13A15947> /usr/lib/libiconv.2.dylib
0x96e5b000 - 0x96e9eff7 com.apple.NavigationServices 3.5.4 (182) <753B8906-06C0-3AE0-3D6A-8FF5AC18ED12> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.fram ework/Versions/A/NavigationServices
0x96ef0000 - 0x96ef3ff7 libCGXType.A.dylib 545.0.0 (compatibility 64.0.0) <B624AACE-991B-0FFA-2482-E69970576CE1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libCGXType.A.dylib
0x96ef4000 - 0x96ef4ff7 liblangid.dylib ??? (???) <B99607FC-5646-32C8-2C16-AFB5EA9097C2> /usr/lib/liblangid.dylib
0x96ef5000 - 0x96ef5ff7 com.apple.Carbon 150 (152) <9252D5F2-462D-2C15-80F3-109644D6F704> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x96ef6000 - 0x9721afef com.apple.HIToolbox 1.6.4 (???) <4699C8BB-DE74-C530-564B-D131F74C9B54> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox
0x97234000 - 0x97246ff7 com.apple.MultitouchSupport.framework 207.10 (207.10) <E1A6F663-570B-CE54-0F8A-BBCCDECE3B42> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t
0x97247000 - 0x9725cfff com.apple.ImageCapture 6.0.1 (6.0.1) <E7ED2AC1-834C-A44E-531E-EC05F0496DBF> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/ Versions/A/ImageCapture
0x972d2000 - 0x972dcffb com.apple.speech.recognition.framework 3.11.1 (3.11.1) <EC0E69C8-A121-70E8-43CF-E6FC4C7779EC> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.frame work/Versions/A/SpeechRecognition
0x97360000 - 0x9739dff7 com.apple.SystemConfiguration 1.10.5 (1.10.2) <362DF639-6E5F-9371-9B99-81C581A8EE41> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x9747b000 - 0x97622ff7 libSystem.B.dylib 125.2.1 (compatibility 1.0.0) <62291026-D016-705D-DC1E-FC2B09D47DE5> /usr/lib/libSystem.B.dylib
0x97623000 - 0x97630ff7 com.apple.NetFS 3.2.1 (3.2.1) <5E61A00B-FA16-9D99-A064-47BDC5BC9A2B> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x97631000 - 0x97649ff7 com.apple.CFOpenDirectory 10.6 (10.6) <F9AFC571-3539-6B46-ABF9-46DA2B608819> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory. framework/Versions/A/CFOpenDirectory
0x9764a000 - 0x976aeffb com.apple.htmlrendering 72 (1.1.4) <4D451A35-FAB6-1288-71F6-F24A4B6E2371> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework /Versions/A/HTMLRendering
0x9777e000 - 0x9777eff7 com.apple.Cocoa 6.6 (???) <EA27B428-5904-B00B-397A-185588698BCC> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x97ac1000 - 0x97b59fe7 edu.mit.Kerberos 6.5.10 (6.5.10) <8B83AFF3-C074-E47C-4BD0-4546EED0D1BC> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x97b5a000 - 0x97bdafeb com.apple.SearchKit 1.3.0 (1.3.0) <9E18AEA5-F4B4-8BE5-EEA9-818FC4F46FD9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framewo rk/Versions/A/SearchKit
0x97bdb000 - 0x984bbff7 com.apple.AppKit 6.6.7 (1038.35) <ABC7783C-E4D5-B848-BED6-99451D94D120> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x986c8000 - 0x986d8ff7 libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <C8744EA3-0AB7-CD03-E639-C4F2B910BE5D> /usr/lib/libsasl2.2.dylib
0x98732000 - 0x9880dfeb com.apple.DesktopServices 1.5.9 (1.5.9) <CED00AC1-924B-0E45-7D5E-1CEA8929F5BE> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopService sPriv
0x9880e000 - 0x988dffe3 ColorSyncDeprecated.dylib 4.6.0 (compatibility 1.0.0) <8FDB4C40-D453-DA53-2A66-9A53998AB23C> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ColorSync.framework/V ersions/A/Resources/ColorSyncDeprecated.dylib
0x988e0000 - 0x98a5bfe7 com.apple.CoreFoundation 6.6.4 (550.42) <C78D5079-663E-9734-7AFA-6CE79A0539F1> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x98a5c000 - 0x98aa0ff3 com.apple.coreui 2 (114) <29F8F1A4-1C96-6A0F-4CC2-9B85CF83209F> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x98aa1000 - 0x98c7cff3 libType1Scaler.dylib ??? (???) <A7AB841A-3F40-E0B8-ADDD-44014C7287C9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libType1Scaler.dylib
0x98dab000 - 0x9901efe7 com.apple.Foundation 6.6.4 (751.42) <ACC0BAEB-C590-7052-3AB2-86C207C3D6D4> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x9901f000 - 0x9902aff7 libGL.dylib ??? (???) <48405993-0AE9-292B-6705-C3525528682A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x99a3f000 - 0x99a40ff7 com.apple.audio.units.AudioUnit 1.6.5 (1.6.5) <BE4C2495-B758-AD22-DCC0-56A6791E948E> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0xb0000000 - 0xb0006ff8 com.apple.carbonframeworktemplate 1.3 (1.3.12) /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
0xba900000 - 0xba916ff7 libJapaneseConverter.dylib 49.0.0 (compatibility 1.0.0) <B339B85B-1B6D-81D8-1281-7B8C8A517329> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0xbab00000 - 0xbab21fe7 libKoreanConverter.dylib 49.0.0 (compatibility 1.0.0) <EF3E3210-927F-DB9F-4CD4-4039A2AE2F84> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <62291026-D016-705D-DC1E-FC2B09D47DE5> /usr/lib/libSystem.B.dylib
Model: iMac8,1, BootROM IM81.00C1.B00, 2 processors, Intel Core 2 Duo, 2.8 GHz, 4 GB, SMC 1.30f1
Graphics: ATI Radeon HD 2600 Pro, ATI Radeon HD 2600 Pro, PCIe, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.36.1)
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Network Service: AirPort, AirPort, en1
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Parallel ATA Device: MATSHITADVD-R UJ-875
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0xfd400000
USB Device: Keyboard Hub, 0x05ac (Apple Inc.), 0x1006, 0xfa400000
USB Device: Apple Keyboard, 0x05ac (Apple Inc.), 0x0220, 0xfa420000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x5d100000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1a100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x820f, 0x1a110000Hi,
From Kubota's website FAQ:
Photoshop CS3 or CS4 is crashing when I updated to Mac OS X 10.6.5. What should I do?
It is likely that you are using an outdated version of the DASHBOARD. Please download and install the most current version.
Please note, DASHBOARD V2 is not compatible with Mac OS X 10.6.5.)
It looks like they offering a free upgrade to version 3.0, if you have version 1 or 2. You need to contact them via email or phone.
regards,
steve -
Why does my itunes crash after start up with an "APPCRASH" error every time i open it?! I have been trying to fix this for weeks but all i can do it re-install it every other day which does nothing! I am desperate to get access to my itunes to get music on my phone and all of this just makes me want me to sell my iphone since there is no other way to add music to my phone. If things go get sorted soon you can say goodbye to my support.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2 -
Photoshop closes immediately after starting up. Lightroom and Bridge works fine
Photoshop closes immediately after starting up. Lightroom and Bridge works fine
Is there some reason for not mentioning the version, the OS, …?
Boilerplate-text:
Are Photoshop and OS fully updated and have you performed the usual trouble-shooting routines (trashing prefs by pressing command-alt-shift/ctrl-alt-shift while starting Photoshop until the appropriate dialog appears after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved and making a note of the Preferences you’ve changed, 3rd party plug-ins deactivation, system maintenance, cleaning caches, font validation, etc.) -
My MacBook Pro 15" i7 2011 freezes suddenly minutes after starting up.
My MacBook Pro 15" i7 2011 freezes suddenly minutes after starting up the computer.
Sometimes it beeps after freezing, and keeps beeping forever until I shut down the computer by pressing the power button.
Other times the screen gets a little darker and a text appears saying I need to turn off the computer by pressing the power button and restart, but after restarting the computer freezes again. Each time I turn it on it takes only a few minutes to freeze it seams, about 2-3 minutes or less, and occasionaly it doesn´t even start up.
I don´t recall the exact version of the operating system, its MacOSX (10.6 or something)
Any sollutions?Three beeps is usually indicative of a RAM problem. Take out one RAM chip and see what happens and then swap with the other one. See if there is a difference. Also engage the Apple hardware test and see if that offers any useful information.
Ciao. -
Sometimes it's able to accept one mouse-click before it crashes
Hello,
When you say MAX crashes after start-up, do you mean that you have to reboot your computer? If yes, then try changing setting in the device manager so that it does not automatically reboot after a crash (right-click my computer>properties>advanced>startup and recovery>uncheck automatically reboot).
If not, is it just giving you an error and shutting down MAX? If yes, then what error is it giving you?
Also, what operations did you perform before you started noticing this behavior of MAX? Did you upgrade any software or install any other new software?
Also have you tried reinstalling the software (labview or data acquisition or any other that installed MAX with it)?
Any information would really help me assist you.
Thank you!
Good luck and have a grea
t day.
Koninika
National Instruments. -
Iphoto is suddenly crashing after about 3 seconds on my MacBook Pro. - Here is problem report
Crashed Thread: 46 Import thread 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
*** Terminating app due to uncaught exception 'NSUnknownKeyException', reason: '[<__NSCFDictionary 0x18d70d10> valueForUndefinedKey:]: this class is not key value coding-compliant for the key .'
Why? all of a sudden??
ThanksWow, that' s awesome, I encountered the same problem with ya today when trying implement Pickers in Tabbar, and can't figure out why, the debugger just throw back such vague message and guess what ? I spent like 3 hours banging my head against the wall wonder why it's not working, I using XCode 2.2.1, my debugger wont work ( program won't stop at break points for what ever I tried ), and not very friendly with those newbie like me - really don't know where are all the Apple's software developer 1337 ? As I remembered, all the good ones goes for the hardware, "the rest" goes for the software =)), but thanks again, thanks, and again, click the tab bar, set both the class and nib file would get rid of the errors, if it would help some one, the credit goes to the two above, say thanks to them, like me. Have a nice day guys, I 'ma happy .
-
Elements Organizer crashes after Start
Elements Organizer crashes after Start whith Errormessage
"Elements 12 Organizer funktioniert nicht mehr"
what can I do.Hi bic49,
Hold down your Shift key while launching the Organizer. This would open up the Catalog Manager. Highlight your catalog at the bottom of the window, and choose "Repair" and then "Optimize".
If that doesn't solve it, from the Catalog Manager, try creating a new catalog.
If Organizer still fails to launch, try following steps –
For Win
Delete the Organizer preferences. (Organizer preferences are located at %appdata%/Adobe/Elements Organizer/11.0/Organizer). Delete the "status.dat" and "psa.prf" file from this folder.
Navigate to folder on your machine where application is installed. Right click "PhotoshopElementsOrganizer.exe" and run it as Administrator.
For Mac
Delete the Organizer preferences [Organizer preferences are located at //Users/[Your User Account]/Library/Preferences/]
Delete the file “com.Adobe.Elements Organizer.11.0.plist” from above location and relaunch the Organizer.
-Harshit yadav -
PhotoShop CS2 crashes at start up
Hi,
I've been using PhotoShop CS2 for 4 years with no problems. I work on Mac OS X 10.4.11. Couple of days ago I tried to open PhotoShop and it crashes at start up, after running the opening script. Recently I installed a new printer, which I removed now. I've done nothing different than that to my system.
I'm not a technical person but if you please can help with any suggestion, I will follow step by step your instructions.
Thank youBoilerplate-text:
As with all unexplainable Photoshop-problems you might try trashing the prefs (after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved and making a note of the Preferences you’ve changed) by pressing command-alt-shift on starting the program or starting from a new user-account.
System Maintenance (repairing permissions, purging PRAM, running cron-scripts, cleaning caches, etc.) might also be beneficial, Onyx has been recommended for such tasks.
http://www.apple.com/downloads/macosx/system_disk_utilities/onyx.html
Weeding out bad fonts never seems to be a bad idea, either. (Validate your fonts in Font Book and remove the bad ones.)
If 3rd party plug-ins are installed try disabling them to verify if one of those may be responsible for the problem.
Take care with Onyx, though, as you are on a old system! -
Photoshop CS2 Crashing after 10.4.6
My photoshop CS2 crashes everytime I save a file back to our server. This began after upgrading to 10.4.6
Welcome to Apple Discussions Shalta!
Please start a new topic thread if the solutions presented here do not apply to you. The link here will get you to a place where you can post your own topic:
http://discussions.apple.com/thread.jspa?messageID=2063164#2063164
First off, by doing so, you'll get a wider audience that can help you. Secondly the person who started the thread won't be given an answer in their thread which doesn't apply to them, and thirdly, you won't get an answer that doesn't apply to you. Be sure to state, which version of the Adobe apps in question don't work, how did you get 10.4.6 and those Adobe apps installed, and if you've checked Adobe's website for updates. Sometimes also knowing how Quicktime was installed on your system may help us. How much free space and RAM you have will also be helpful. -
Photoshop cc crash after initialising screen
Photoshop CC can´t be started on Windows 7 Ultimate. The program is working quite Ok since i bought it but today it doesn´t start anymore. It crashes after the first popup screen with the message" "Photoshop coulnd´t be initialised due to a program error". A system re-start didn´t help. What to do next...as the error message is worthless for me as a user ?
Delete tthe OPM.db completely and sign in again, perhaps that makes CCApp recognise your credentials properly:
Important Directories
Mylenium -
Photoshop CC quits after starting, when used as a trial - works fine
Hello,
I've purchased Photoshop and Lightroom bundle (combined deal for 12.99 Eur/Month), the problem is, whenever I try to run photoshop - it immediately quits after starting. Tried logging in and out of Creative Cloud with no luck. Reinstalling photoshop didn't help either. However, when I switched to another account and started photoshop as a trial it works fine (albeit for 30 days as of now). Lightroom (full version) and Bridge also works fine. Seems like the problem lies in Creative Cloud account and not in software. Anybody has any thoughts?Windows 8.1 has given a few people problems regards video card drivers, but I wouldn't think that would cause a crash on launch.
So you have the Desktop Application Manager installed, and from there you installed Photoshop CC as a trial. You used it in trial mode for a period of time, but have now paid for a sunscription?
How long did you go with the trial period before purchasing the subscription?
Did the trial period expire?
Has Photoshop CC ever worked since you took out the subscription?
Have you done anything else like add fonts, or third party plugins, or a graphics tablet?
Just to make sure, check you definitely have the most up to date video card driver. You might be able to use the auto checker (Iit needs Java installed)
http://www.nvidia.com/Download/index.aspx?lang=en-us
I don't think it will help, but again to be sure, reset Preferences (hold down **** Ctrl Alt while starting Photoshop)
After the above makes no difference, I guess you need to reinstall.
Unistall Photoshop from Control Panel.
Download and run the Cleaner tool
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Restart your computer
Right click and run the Desktop Application manager as Administrator. (If it thinks Photoshop is still installed, Quit and sign back inagain.
Install Photoshop.
If you have problems after that, come back.
Good luck
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