Photoshop Touch iOS Crash on Launch

[ iOS - iPad 4 ]
Initially I had no problems. I loved it. Everything functioned as expected. The problem started when I attempted to sync my file with CC! As soon as I choose sync, it crashed. Ever since then, it crashes instantly upon launch now. I haven't deleted the app because I don't want to loose my file!
What can I do? Is this a known issue that is being worked on?

A fault in ntdll indicates a basic system problem, but does turn attention somewhat away from things like graphics drivers.
Microsoft does not define code 0xC0000374 (884 decimal) in their main error list.  However, an online search for this code turns up loose evidence that it may involve heap corruption due to 3rd party software or add-ons.  As it is happening at Photoshop startup time, and normally Photoshop does not have this problem, let me ask this:
Do you have any 3rd party plug-in software installed into Photoshop?  If yes, does the problem clear up when you remove it?
If the problem cannot be traced to a Photoshop plug-in, then suspicion turns to other software that you may have running on your computer.  Delving into this gets pretty technical, and involves using tools like AutoRuns and ShellExView to show what is installed and running when you start or log into your computer, then doing module by module disabling until the offender is found.
It is also even possible that you have hardware faults.
Do you see a pattern of other errors in your Windows System Event Log?
-Noel

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      Application Name:                             Photoshop.exe
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      Application Timestamp:                     4bf2d91c
      Fault Module Name:                          StackHash_693d
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      Exception Offset:                                00000000000aef37
      OS Version:                                          6.0.6002.2.2.0.768.3
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      Additional Information 1:                  693d
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      Additional Information 3:                  052d
      Additional Information 4:  798a4fbf3c14af6d98c4492732c44346
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    Generally speaking, you should see no errors (just a whole lot of informationals).  Probably the best thing is to just scan through the log using the time stamps to limit the entries to those that occurred around the time of the problem.
    Might be a good time to open up the computer and clean out the dust (e.g., gently with a vacuum and brush nozzle).  Overheating can reduce reliability.  Does the room get hot (e.g., because the A/C is turned off) at any time of the day?
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  • Adobe Photoshop CC 2014 Crashing on Launch

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    Analysis symbol:
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    Report Id: bdffe9d0-11ce-11e4-be83-08606e11d465
    Report Status: 0

  • Photoshop CC 2014 Crashing on Launch

    Windows 8
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    Hi Yoda,
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    md

  • Photoshop CC silent crashing upon launch

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    ok - After renaming the folder:
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    Hi land05,
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    http://www.microsoft.com/en-in/download/details.aspx?id=8328  Microsoft Visual C++ 2010 SP1  (x86)
    Visual C++ Redistributable for Visual Studio 2012
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    VSU_4\vcredist_x86.exe
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  • Photoshop CC Crashes on launch with Mavericks

    I have two Macs, a late 2012 MacBook Pro and a 2009 iMac, both installed with Creative Cloud and running Mavericks. The MBP is doing great. No issues whatsoever, and it is my main machine these days.
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    Process:         Adobe Photoshop CC [2380]
    Path:            /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
    Identifier:      com.adobe.Photoshop
    Version:         14.1.2 (14.1.2.427)
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [168]
    Responsible:     Adobe Photoshop CC [2380]
    User ID:         501
    Date/Time:       2013-10-26 00:37:00.983 -0700
    OS Version:      Mac OS X 10.9 (13A603)
    Report Version:  11
    Anonymous UUID:  DED9973F-A857-10A5-E2B2-791EF071085E
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000
    Dyld Error Message:
      Symbol not found: _pow
      Referenced from: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
      Expected in: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/../Frameworks/PatchMatch.framework/Versions/A/PatchMatch
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   dyld                                    0x00007fff688d609d dyld_fatal_error + 1
    1   dyld                                    0x00007fff688d8df6 dyld::fastBindLazySymbol(ImageLoader**, unsigned long) + 171
    2   libdyld.dylib                           0x00007fff92fcd31d dyld_stub_binder_ + 13
    3   ???                                     0x0000000103bb6030 0 + 4357578800
    4   com.adobe.Photoshop                     0x00000001011ab851 0x100000000 + 18528337
    5   com.adobe.Photoshop                     0x00000001000df0a6 0x100000000 + 913574
    6   com.adobe.Photoshop                     0x00000001000f13e6 0x100000000 + 988134
    7   com.adobe.Photoshop                     0x00000001011b32ee 0x100000000 + 18559726
    8   com.adobe.Photoshop                     0x00000001011efd6f 0x100000000 + 18808175
    9   com.adobe.Photoshop                     0x00000001016d657f 0x100000000 + 23946623
    10  com.adobe.Photoshop                     0x00000001007ed88a 0x100000000 + 8312970
    11  com.adobe.Photoshop                     0x000000010089a425 0x100000000 + 9020453
    12  com.adobe.Photoshop                     0x00000001002d45b6 0x100000000 + 2966966
    13  com.adobe.Photoshop                     0x00000001002d49b9 0x100000000 + 2967993
    14  com.adobe.Photoshop                     0x0000000100002a34 0x100000000 + 10804
    Thread 1:
    0   libsystem_kernel.dylib                  0x00007fff9aaa4e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib                 0x00007fff92513f08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib                 0x00007fff92516fb9 start_wqthread + 13
    Thread 2:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x00007fff9aaa5662 kevent64 + 10
    1   libdispatch.dylib                       0x00007fff9514843d _dispatch_mgr_invoke + 239
    2   libdispatch.dylib                       0x00007fff95148152 _dispatch_mgr_thread + 52
    Thread 3:
    0   libsystem_kernel.dylib                  0x00007fff9aaa4e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib                 0x00007fff92513f08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib                 0x00007fff92516fb9 start_wqthread + 13
    Thread 4:
    0   libsystem_kernel.dylib                  0x00007fff9aaa4e6a __workq_kernreturn + 10
    1   libsystem_pthread.dylib                 0x00007fff92513f08 _pthread_wqthread + 330
    2   libsystem_pthread.dylib                 0x00007fff92516fb9 start_wqthread + 13
    Thread 5:: MPSupport Worker
    0   libsystem_kernel.dylib                  0x00007fff9aaa4716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x00007fff92514c3b _pthread_cond_wait + 727
    2   MultiProcessor Support                  0x00000001135dbf9b 0x113596000 + 286619
    3   MultiProcessor Support                  0x00000001135dbe53 0x113596000 + 286291
    4   MultiProcessor Support                  0x00000001135fbee4 0x113596000 + 417508
    5   libsystem_pthread.dylib                 0x00007fff92512899 _pthread_body + 138
    6   libsystem_pthread.dylib                 0x00007fff9251272a _pthread_start + 137
    7   libsystem_pthread.dylib                 0x00007fff92516fc9 thread_start + 13
    Thread 6:: MPSupport Worker
    0   libsystem_kernel.dylib                  0x00007fff9aaa4716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x00007fff92514c3b _pthread_cond_wait + 727
    2   MultiProcessor Support                  0x00000001135dbf9b 0x113596000 + 286619
    3   MultiProcessor Support                  0x00000001135dbe53 0x113596000 + 286291
    4   MultiProcessor Support                  0x00000001135fbee4 0x113596000 + 417508
    5   libsystem_pthread.dylib                 0x00007fff92512899 _pthread_body + 138
    6   libsystem_pthread.dylib                 0x00007fff9251272a _pthread_start + 137
    7   libsystem_pthread.dylib                 0x00007fff92516fc9 thread_start + 13
    Thread 7:: MPSupport Worker
    0   libsystem_kernel.dylib                  0x00007fff9aaa4716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x00007fff92514c3b _pthread_cond_wait + 727
    2   MultiProcessor Support                  0x00000001135dbf9b 0x113596000 + 286619
    3   MultiProcessor Support                  0x00000001135dbe53 0x113596000 + 286291
    4   MultiProcessor Support                  0x00000001135fbee4 0x113596000 + 417508
    5   libsystem_pthread.dylib                 0x00007fff92512899 _pthread_body + 138
    6   libsystem_pthread.dylib                 0x00007fff9251272a _pthread_start + 137
    7   libsystem_pthread.dylib                 0x00007fff92516fc9 thread_start + 13
    Thread 8:: MPSupport Worker
    0   libsystem_kernel.dylib                  0x00007fff9aaa4716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x00007fff92514c3b _pthread_cond_wait + 727
    2   MultiProcessor Support                  0x00000001135dbf9b 0x113596000 + 286619
    3   MultiProcessor Support                  0x00000001135dbe53 0x113596000 + 286291
    4   MultiProcessor Support                  0x00000001135fbee4 0x113596000 + 417508
    5   libsystem_pthread.dylib                 0x00007fff92512899 _pthread_body + 138
    6   libsystem_pthread.dylib                 0x00007fff9251272a _pthread_start + 137
    7   libsystem_pthread.dylib                 0x00007fff92516fc9 thread_start + 13
    Thread 9:: MPSupport Worker
    0   libsystem_kernel.dylib                  0x00007fff9aaa4716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x00007fff92514c3b _pthread_cond_wait + 727
    2   MultiProcessor Support                  0x00000001135dbf9b 0x113596000 + 286619
    3   MultiProcessor Support                  0x00000001135dbe53 0x113596000 + 286291
    4   MultiProcessor Support                  0x00000001135fbee4 0x113596000 + 417508
    5   libsystem_pthread.dylib                 0x00007fff92512899 _pthread_body + 138
    6   libsystem_pthread.dylib                 0x00007fff9251272a _pthread_start + 137
    7   libsystem_pthread.dylib                 0x00007fff92516fc9 thread_start + 13
    Thread 10:: MPSupport Worker
    0   libsystem_kernel.dylib                  0x00007fff9aaa4716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x00007fff92514c3b _pthread_cond_wait + 727
    2   MultiProcessor Support                  0x00000001135dbf9b 0x113596000 + 286619
    3   MultiProcessor Support                  0x00000001135dbe53 0x113596000 + 286291
    4   MultiProcessor Support                  0x00000001135fbee4 0x113596000 + 417508
    5   libsystem_pthread.dylib                 0x00007fff92512899 _pthread_body + 138
    6   libsystem_pthread.dylib                 0x00007fff9251272a _pthread_start + 137
    7   libsystem_pthread.dylib                 0x00007fff92516fc9 thread_start + 13
    Thread 11:: MPSupport Worker
    0   libsystem_kernel.dylib                  0x00007fff9aaa4716 __psynch_cvwait + 10
    1   libsystem_pthread.dylib                 0x00007fff92514c3b _pthread_cond_wait + 727
    2   MultiProcessor Support                  0x00000001135dbf9b 0x113596000 + 286619
    3   MultiProcessor Support                  0x00000001135dbe53 0x113596000 + 286291
    4   MultiProcessor Support                  0x00000001135fbee4 0x113596000 + 417508
    5   libsystem_pthread.dylib                 0x00007fff92512899 _pthread_body + 138
    6   libsystem_pthread.dylib                 0x00007fff9251272a _pthread_start + 137
    7   libsystem_pthread.dylib                 0x00007fff92516fc9 thread_start + 13
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x00007fff6890adb0  rbx: 0x000000011438ea60  rcx: 0x0000000000000000  rdx: 0x0000000000000000
      rdi: 0x00007fff6890af20  rsi: 0x0000000000000000  rbp: 0x00007fff5fbff1c0  rsp: 0x00007fff5fbff1a8
       r8: 0x00007fff688f5b4c   r9: 0x0000000000000000  r10: 0x00007fff688f8ce6  r11: 0x00007fff6890af20
      r12: 0x0000000114379c00  r13: 0x000000011437f400  r14: 0x00007fff6890af20  r15: 0x00000001143752e0
      rip: 0x00007fff688d609d  rfl: 0x0000000000000246  cr2: 0x000000010f6ef000
    Logical CPU:     4
    Error Code:      0x00000000
    Trap Number:     3

    The symbol not found means that the PatchMatch library is corrupt, or the wrong version (maybe an updater failed).
    You'll probably need to uninstall Photoshop, reinstall, and reapply the updates.

  • Photoshop CS3 has begun crashing on launch

    Have been using CS3 for some time, but recently got a new camera (Canon EOS 60D).
    Photoshop crashed when attempting to open raw (.CR2) files from the camera, then continues to crash on launch.
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    kb
    <?xml version="1.0" encoding="UTF-8"?>
    <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
    <crashreport  version="1.1" crVersion="2.5.0.02272007" applicationName="Photoshop"  applicationVersion="10.0.1" build="10.0.1 &#40;10.0.1x20071012  [20071012.r.1644 2007/10/12&#58;09&#58;30&#58;00 cutoff; r  branch]&#41;,  ©1990-2007 Adobe Systems Incorporated">
        <time year="2010" month="12" day="8" hour="21" minute="49" second="7" />
        <user guid="2FE78ED0-0001-4885-9902-3DCCF85646C5" />
        <system platform="macintosh" osversion="10.4.9"  applicationlanguage="en" userlanguage="en" oslanguage="en_US"  ram="2048MB" machine="i386" model="iMac7,1" cpuCount="2"  cpuFreq="2800MHz" busFreq="800MHz" />
        <crash exception="Unmapped Memory Exception" instruction="8900708b">
            <backtrace crashedThread="0">
                <thread index="0">
                    <stackStatement index="0" address="0x90a594c7" symbolname="_objc_msgSend"/>
                    <stackStatement index="1" address="0x9080e0c6" symbolname="__CFRelease"/>
                    <stackStatement index="2" address="0x90845983" symbolname="___CFBundleDeallocate"/>
                    <stackStatement index="3" address="0x9080e0c6" symbolname="__CFRelease"/>
                    <stackStatement index="4" address="0x97305b3b" symbolname="__Z11GetFileListP11TW_IDENTITYP7DS_LIST"/>
                    <stackStatement index="5" address="0x973054f1" symbolname="_DSM_Entry"/> 
                    <stackStatement index="6" address="0x009f25be" symbolname="unknown"/> 
                    <stackStatement index="7" address="0x009f326c" symbolname="unknown"/> 
                    <stackStatement index="8" address="0x009f38d6" symbolname="unknown"/> 
                    <stackStatement index="9" address="0x0061e9e9" symbolname="unknown"/> 
                    <stackStatement index="10" address="0x00620696" symbolname="unknown"/> 
                    <stackStatement index="11" address="0x006e63ec" symbolname="unknown"/> 
                    <stackStatement index="12" address="0x00219bdf" symbolname="unknown"/> 
                    <stackStatement index="13" address="0x00219d31" symbolname="unknown"/> 
                    <stackStatement index="14" address="0x00003272" symbolname="unknown"/> 
                    <stackStatement index="15" address="0x00003199" symbolname="unknown"/> 
                    <stackStatement index="16" address="0x00000002" symbolname="unknown"/> 
                </thread> 
            </backtrace> 
            <registerSet> 
                <register name="CS" value="0x00000017"/> 
                <register name="DS" value="0x0000001f"/> 
                <register name="SS" value="0x0000001f"/> 
                <register name="ES" value="0x0000001f"/> 
                <register name="FS" value="0000000000"/> 
                <register name="GS" value="0x00000037"/> 
                <register name="EFLAGS" value="0x00010202"/> 
                <register name="EIP" value="0x90a594c7"/> 
                <register name="EAX" value="0xe8000000"/> 
                <register name="EBX" value="0x9080df7d"/> 
                <register name="ECX" value="0x90ac0010"/> 
                <register name="EDX" value="0x0000357b"/> 
                <register name="ESI" value="0x1ad0db40"/> 
                <register name="EDI" value="0xe8000008"/> 
                <register name="EBP" value="0xbfffe678"/> 
                <register name="ESP" value="0xbfffe644"/> 
            </registerSet> 
            <binaryImageSet> 
                <binaryImage start="0x00001000" end="0x016e1fff"  type="__TEXT" path="/Applications/Adobe Photoshop CS3/Adobe Photoshop  CS3.app/Contents/MacOS/Adobe Photoshop CS3"/> 
                <binaryImage start="0x01b9c000" end="0x01bbdfff"  type="__TEXT" path="/Applications/Adobe Photoshop CS3/Adobe Photoshop  CS3.app/Contents/MacOS/../Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils"/> 
                <binaryImage start="0x01bca000" end="0x01be3fff"  type="__TEXT" path="/Applications/Adobe Photoshop CS3/Adobe Photoshop  CS3.app/Contents/MacOS/../Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB"/> 
                <binaryImage start="0x01bed000" end="0x01bf3fff"  type="__TEXT" path="/Applications/Adobe Photoshop CS3/Adobe Photoshop  CS3.app/Contents/MacOS/../Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashRe porter"/> 
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    Working!!!!
    Thank you
    Heiko
    Sent from my mobile device, please excuse the brevity and any spelling mistakes
    Am 05.11.2013 um 13:45 schrieb ibarrien <[email protected]>:
    Re: Pogo Stylus makes Photoshop Touch crash
    created by ibarrien in Adobe Photoshop Touch for tablet - View the full discussion
    Hi,
    please try out our latest release (1.5.1).
    Sorry for keeping you waiting.
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    Ignacio
    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5816178#5816178
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