Photoshop touch - problem...

i bought this app for my samsung galaxy s3 (android) yesterday!
it is not rooted!
i still haven´t been able to start working with photoshop touch, cause every time i try to import a photo, the app crashes and restarts!
i´ve tried to restart the phone several times and i´ve also cleared the cache/ data for all my photo apps (including photoshop touch) and for the photo gallery and reinstalled photoshop touch, but i´m still having the same problem!
i need this thing working asap!

i´ve tried that many times and sometimes it works after that, but mostly it doesn´t!
i´ve searched the internet for solutions for the problems with this app and it´s obvious that a lot of customers are having problems!
if the app starts is completely random and importing a photo works maybe 3 times out of 50 and that definately indicates a problem!
since the problems described above, i´ve come a little further!
i finally managed to save a photo in your app and since then, every time i start your app and load that saved photo, it loads properly and i can finally get to working with it!
since then, i actually haven´t attempted to import another photo again, so i don´t know if there´s any stability improvement regarding that, or if it just goes back to crashing again!
another huge problem has ocurred though, so i´m still a very unhappy customer so far!
i´ve tried to work with that photo i successfully imported and saved!
i start working with it and every single time so far, the app suddenly and unexpectedly crashes after a while!
so i just have to start all over again and have done so about 20 times now!
getting increasingly frustrated with this app!
i realise that your app is totally awesome when it works like it should, but unfortunately it doesn´t!
hoping for a quick fix for all stability problems asap!
kind regards!
Andreas!

Similar Messages

Problem with Photoshop Touch

Hi,
I use Photoshop Touch ver. 1.5.1 on an Android 4.1.2 device and Ps CS6.
The problem is: the Pictures from Photoshop (psd-files) are not displayed on PS-Touch?
I save the picture on two ways: in the cloud and on th sd-card.
What is the Problem?
Can you please tell me what I have to do.
Thanks Dietmar

I don't think PSDs are recognized locally (on the SD card); I haven't tried it. They are, however, recognized when imported from Creative Cloud (but remember that they'll be flattened if any layers exist).
Can you see them and/or not import them? If you see the name but not the actual image, give it a bit; sometimes CC needs to do some mojo before displaying the image.
Interestingly, even though it's not mentioned, RAW files are able to be imported to PS Touch via Creative Cloud. (At least mine are; they're RAF files from my Fujifilm X-S1.) Very neat. (You can't work with them like you can in, say, Camera Raw or Lightroom, but it's still kind of nice to be able to access them.)

Cannot download Photoshop Touch to Nook HD+. "technical problem"

Trying for two days to download Photoshop Touch app to Nook HD+. Whether via Google Play or Adobe, the download always aborts. I have no issues with downloading other free/paid apps.

What do you mean exactly with "download via Adobe"?
Concerning the download problems please have a look here:
https://support.google.com/googleplay/answer/1067233?hl=en

Adobe Photoshop Touch Question / Issue

Hello,
I bought Adobe Photoshop Touch some time ago for my Samsung Galaxy Tab 8.9 and I liked it so much. Of all the apps I had for photo editing, this one gave me all I need. I used to own Adobe Photoshop CS2 on my old PC so I wanted something for my tab as well. I was very satisfied by this app until my tab died some time ago. After a pain of service and repairs, the tab worked again but it had a new issue. Anytime I used the device on something more demanding (i.e. playing games ) the tab overheated a lot and the screen started to touch itself very much as, if it was pressed all the time. After some time of struggle with it I decided to wipe it clean and pass it out to a family member who would maybe dedicate more time to fix it.
Last month I bought myself a new device ( Sony Xperia Z ) and I was eager to get all my data on it and apps of course. To my sadness Adobe Photoshop Touch is not compatible with my device now, and it just sits there in my app list doing nothing . I could install only Photoshop Express but it does not give me the full access I had with Touch. I saw that there is another product called Photoshop Touch for smartphones and it seems to be the same as what I had only phone edition.
My problem is that I can not get this new app unless I pay for it and I do not wish to do that because I already paid for the previous edition.
My question is: Can I somehow obtain the Smartphone edition and the previous version ( which apparently is for tablets I suppose ) be removed from my Google Play account. I would purchase the smartphone version but there is no point in having 1 app 2 times.
I would happily like the staff to remove my previous version from my account if they would gave me the smartphone version and I acknowledge that the tab app was more expensive than the smartphone version and Adobe will not refund me the money difference nor are they obligated to give me the smartphone version. I am just asking if it would be possible because I like that app and it's such a shame for it to be in my app list and not be used. Thank you for your time in reading this and no matter what answer I get, I will be ok with it. Have a nice day .

I don't think you'll have much luck. PS Touch for tablets was designed for just tablets; PS Touch for phones was designed for just phones. Touch for phones came out a little later than Touch for tablets. (By several months, if I recall.) On the brighter side, if you ended up buying Touch for phones, you'd be covered no matter which device you had.
Both are very similar in function. I believe the only differences are their UIs; Touch for tablets is landscape-oriented-specific while Touch for phones is portrait-oriented. (Some elements are also placed differently.) I imagine this allows for maximum utilization of screen real estate and element placement.

Adobe Photoshop Touch is not working properly on my Samsung Tablet

I just recently downloaded the Photoshop Touch App to my Samsung Tablet. The program will open and some of the tools will work, but MOST tools will not! I have attempted to clear the cashe, uninstall, and then reinstall the program. The problem persists. When will Adobe provide an update with repairs so that I can actually use the App I just bought?

Dear Guido.
We have followed instructions to uninstall and and then reinstall the Photoshop Touch program onto the Samsung Galaxy Tab 3.
It is still not working properly.
NONE of the Fx's are working. (about 26 effects!)
The Fx's under the menu headings of... "Basic" , "Stylize" , "Artistic", or "Photo" do not work!
Under the heading of "Adjustments"... only Invert, and Black and White work... NONE of the others do!
The items that do work are... the Camera Layers, Layers and Selections, Image Blending, and the Basic FX called Gaussian Blur.
Croping image size, text, etc. under the & symbol also work.
So, as you can see....at this point we have purchased an App that is practically USELESS even tho the Google Play Store said that it was compatible with our device.
Please Advise, or Create a proper Update for this device,
Thank you

Help for purchasing photoshop touch

I have recently become really interested in photo editing and projects. I was browsing the Apple App Store and came across photoshop touch, a perfect way to get my feet wet. I immediately tried purchase it, yet informed me I had to have a flash on my phone to buy it. I have an iPod touch 4th gen because I prefer a simple phone for use as one. If I were to use photoshop I would not be using iPod shots but rather Nikon shots so this no-flash absurdity would not apply to me. If it is a hardware issue I have no problem with it but if it is not than hopefully it can be adjusted to a warning or something. Thank you for taking the time to read this. I am sure you are eager to extend photoshop touch to as many as possible so hopefully this was just an overlook and can be adjusted in the future. Thanks again.
Sincerely,
Jeff

Firstly, thank you for such a speedy and quick reply. Secondly, I'm very sorry as I know realize how unclear I was. The error message refers to camera flash, not Adobe Flash. This is why it seemed very strange to me and why I was so curious about the requirement. It is purchase able with an IPhone, just not with my iPod touch 4G which does have a camera flash. Thanks for the reply and sorry for the misunderstanding.

How to open your Photoshop Touch project file in Photoshop

How to open your Photoshop Touch project file in Photoshop
When your files are stored in the Creative Cloud, you can access them on your mobile device using Adobe Photoshop Touch, or on your desktop computer using Adobe Photoshop. Photoshop Touch can open files in the following formats: PSD*, PSDX, PNG, JPG, and GIF. And, with a free plug-in for Photoshop CS5, CS5.1, and CS6 you can open the PSDX files created by Photoshop Touch in Photoshop.
[Note: PSD files can only be opened via the Adobe Creative Cloud. The file is converted, layers are flattened to a single layer, and other info that is only supported in Photoshop is removed.]
Download the plug-in (if you have CS6, skip this section)
1. If you have CS5 and CS5.1, you are required to download a plug-in to be able to open your PSDX files in Photoshop. If you have CS6, you are not required to download the plug-in (it is native within the version). In a browser on your desktop computer, navigate to the Creative Cloud Homepage ( https://creative.adobe.com ). Sign-in to Creative Cloud using your Adobe ID, then navigate to the Creative Cloud Apps & Services page (https://creative.adobe.com/apps).
2. Click download under “Touch App Plug-ins” to start the download and install process. Included with the installer is a plug-in for Illustrator CS6, which enables opening of Ideas files (.idea) in Illustrator, and a plug-in for Photoshop CS5 and 5.1, which enables opening of Photoshop Touch files (.psdx) in Photoshop.
3. You will be asked (if you haven't already) to install the Adobe Application Manager. Follow the steps to install the manager, and the Touch App Plugin should begin the download and installation process. If it does not, click install next to the “Touch App Plugins” icon in the Adobe Application Manager to start the process.
4. You're all set to start opening your PS Touch files in Photoshop CS6.
To save a Photoshop Touch file for upload to the cloud.
1. Launch Photoshop Touch and ensure that you are in the organizer view. (Tap Done in the upper-left corner of the screen to move from edit view to the organizer view.)
2. Tap to display the share menu.
3. Select the file(s) to upload
4. Select the file format to upload to the cloud. Then tap OK.
5. Once you save the file format, you have a choice to e-mail the file as a attachment, or save a copy. By pressing cancel, it still can be uploaded to the cloud.
Uploading PS Touch files to the cloud.
1. Tap the settings button in the top right corner. Then tap My Account.
2. Tap Sign in. Sign in with your Adobe ID. To obtain an Adobe ID, go to : https://www.adobe.com/account/sign-in.adobedotcom.html. Once you are signed in, the total storage available in your Creative Cloud is displayed.
Sync your Photoshop Touch files to the Creative Cloud.
1. Tap the Creative Cloud icon. Make sure the Sync files toggle is switched to the on position.
2. When Creative Cloud sync is turned on, you can see your files being synced to your Creative Cloud account.
Open a Photoshop Touch file in Photoshop
1. On your desktop computer, launch a browser and navigate to the Creative Cloud website. When you are signed in, navigate to your Photoshop Touch file. Click to select the file.
2. Tap the download button in the top right corner.
3. When the download dialog button pops up, select PSD. Once the file has been downloaded, you can open in Photoshop (CS5, CS5.1, CS6) on your desktop.
4. When the file is opened in Photoshop, it displays its layers (Note: that if the file is dragged and dropped, and NOT downloaded, it will not display the layers).

Lightroom 5.3 should be able to open D600 RAW photos.
The problem is most likely that you used some version of Nikon software to transfer the photos to your computer. This interferes with Lightroom's ability to read the files. If the files are still on your camera card, use Lightroom to directly access them from the camera card. If they are not on your camera card, you can still fix the files, see http://forums.adobe.com/message/6181267#6181267

Photoshop Touch projects do not sync back to Creative Cloud files

Using current versions of Photoshop Touch on iPad and Creative Cloud on iMac. Touch Apps plugin is installed on iMac. But new projects created in PS Touch never sync back to the CC. They show the little horizontal progress bar near the bottom of the project's thumbnail, but there is never any progress. Is this because currently CC file/desktop sync is not available or is there another explanation that will allow me to perform the sync function?

I do not see any messages when I log into the browser https://creative.adobe.com/?
The sync dialog in PS Touch says - "In progress"
The storage indictor says 21% full and the blue bar shows 4GB of 20GB
In searching the forum, I found this similar problem:
http://forums.adobe.com/message/5144732
One of the suggestions made there was to remove all the files from Creative Cloud and be sure to empty the trash. So I just tried that (after backing up my files), but it appears my account with CC crashed as it's stuck trying to delete the archive, with the message: "Deleting... Please wait a moment". It has been over 20 minutes so far.
It does not appear to be making an progress deleting the files and I can no longer acess my account at https://creative.adobe.com/ as the browser page won't load.
So, now things are even worse. Not only are my PS touch files not sycing with CC, but now I can't evn access my account.

Why won't photoshop touch 1.4.1 open on the archos 97 carbon tablet?

I can't get photoshop touch 1.4.1 to open on my archos 97 carbon tablet - can anyone help with this please? I have tried downloading it several times - most of the time it just goes to a black screen. Google play listed it as compatable with the archos 97 carbon and there is enough memory available so i can't figure out what the problem is.

Hi Guido,
We have tried to upload photoshop through the computer, but the result is just the same. It seems to download o.k. with the icon appearing in with the other icons. When selected it pulls up the photoshop logo screen after about 6 seconds, (but only on the first attempt, after that you have to clear the data for it to do even this.) It then pulls up 'end user accept/decline'. When you touch the accept button it displays 'help us improve our products' and at the bottom of the page and a double image of the license/online privacy allow/don't allow also appears. When you touch to accept 'help us improve our products' the 'begin a tutorial /project' appears. When you touch either of these the screen goes black and stays black.
Hope this helps you sort it out

Photoshop touch & Creative Cloud: no file available

Hello all,
I did purchase an iPad 2 Air last week.
Photoshop user , I created a Creative Cloud account in which I have some PSD and JPEG and Photoshop Touch I downloaded (paid) on my iPad
And that's my problem when I want to recover my files (PSD or JPEG) , the app tells me " no files available " yeah :
I try with Photoshop Mix ( free), there is no problem even with the PSD layer and the Creative Cloud app I see my files!
I also tried to send a PSD from the Creative Cloud app that "just works" but all the layers are flattened to make me a JPEG, not cool.
I need you !
Thank you .
Of course, before posting I scoured Google, Adobe suport that does not support the app ' , etc ...

Problem solved, all my files appeared after two days definitely a sync problem at Adobe
Incredible Adobe is no support for their mobile app'

Photoshop Touch 1.6 update requires smoothing.

HI all,
I have been a user of Photoshop Touch since the start and have got every update as they have become available.
The new 1.6 (1.2 for phones) update looks to be an awesome update to the excellent app.
However after using now for a couple of days I am starting to see that it does have its bugs.
This may sound like a big long moan, but its not. I still think that the update is excellent and the app in general the app is very very good an used everyday, but feel that some items in the update do need addressing.
The Brush Engine
The new enhancements to the brush I believe are excellent, and what was needed. Although I find that after the update the Hardness slider does not really do much. You can have it on 1% or 100% and you only get a little bit of softness unlike before when you could see a true difference between a soft brush and a hard brush.
I also feel that the spacing slider does not work correctly. Once you have altered the spacing when you make a stoke I find that the start of the brush seems clustered, before the spacing kicks in.
Quick Selection tool
In general (and my own opinion) there was already many different methods of selecting inside Photoshop Touch, so the Quick Selection tool was not really needed. However I have tried the new tool out and found that it doesn't work.
When you paint on a object to select it, it does not paint, so you don't know what your selecting. You can alter brush settings, but what is the point when you can't see what your selecting. Very disappointing. This could be a good tool if it worked correctly.
On the whole the update is good with some nice ideas although a bit of smoothing need I think (1.6.1???).
I have read that other users are having other problems with syncing, exporting and even installing ( I'm using a Note 10.1 2014 edition, and so far fingers crossed have not had these problems)so I believe a bug fix may be needed.

The brush hardness slider not affecting much is a known issue.
It does seem kind of weird that the Quick Selection Tool doesn't show a selection as you're painting like it does in desktop Photoshop. Might have been a design hurdle they had to address. It at least shows the cursor.

Photoshop Touch seems corrupted on ICS Motorola XYBOARD 8.2: Bad Screen Flicker

Hi Adobe,
I've checked all the other Adobe apps after receiving a new tablet after a theft and reinstalling all my apps. Photoshop Touch, updated in Sept. 2012, which I've uninstalled and reinstalled again, acts very strange; as soon as you try and load a project or import a file from a local folder the screen starts flickering badly and you basically are unable to choose a file from either the local disk, Creative Cloud, Google, etc. If you start a new project the flicker does go away, but if you try again to import an image, the same thing happens, which basically, for now at least, renders Photoshop Touch for me at least, unusable.
I was kind of expecting to see other people posting about this but haven't seen it which might indicate it's specific to this tablet, which would be really sad.
Anyway, if someone could comment on whether they've heard of this elsewhere or not, and if so, whether there might be a potential fix at some point, I'd appreciate it. Again my other Touch apps, Ideas, Kuler and Collage have no problems like this.
Best,
Mark

Hi Mark,
there are other users that have reported the same issue in other threads in the forum.
http://forums.adobe.com/message/4701553#4701553
http://forums.adobe.com/message/4693134#4693134
It seems to be a Xyboard/Xoom2 only issue at the moment.
We are working on finding a solution for this problem.
Thanks,
Ignacio

Photoshop Touch 4Phone: EPIC FAIL

I have downloaded Adobe Photoshop Touch Phone from Play Store for Samsung Galaxy SIII (in perfect working order). No works: cannot open a new blank document or open any photo gallery. So I read on Play Store I'm not the only one affected by a poorly developed application. I need to solve my problem or my money back.
Greetings.

This Forum is dedicated to Photoshop, not to Photoshop Touch, Photoshop Elements etc.

Why is Creative Cloud sync causing photoshop touch on iPad to force close?

Sometime on March 28, 2014, having the sync function on or attempting to sync files from your Photoshop touch app to the creative cloud causes force closing. Within 4 to 5 seconds of being in the organizer view the app simply shuts down. As long as you are off-line or you have the sync capability turned off the app works fine.
Obviously this is a major problem because your creative cloud membership doesn't really do anything for you. Rebooting the iPad does not fix the sync/crashing issue. Downloading the Photoshop touch app on a different iPad results in the same problem.
Is anyone at Adobe who is responsible for the functioning of the Photoshop touch app and the creative cloud aware of this issue? Before this began on the 28th of March, I had never encountered a problem like this. A solution to this problem would be greatly appreciated. Nothing that I have tried from my end changes the current problem. Please, please, help!

I FIXED IT!!!
So it seems that at least my issue may have been a RAM memory problem. And no amount of restarting was fixing it...
Now, this may sound shady, yet it did it for me so I thought I'd share. There are a couple of free apps that "reallocates" the RAM in your iPad or iPhone. I tried one that didn't seem to fix the issue. Then I tried another and TA-DA! Not only PS Touch didn't crash, but it synced and remained stable. Beautifully!
Below is the link for the free app I used. You can use this or do a search for a similar RAM allocator. Once the app is downloaded, get it to reallocate your device's RAM a couple of times, it's pretty self-explanatory. Then restart PS touch.
https://itunes.apple.com/us/app/cm-security-ram-assist-quickly/id778352285?mt=8
Good luck!

Photoshop Touch for ipad2 is frozen on launch

I too have a problem with PhotoShop Touch on the iPad2 (iOS 5.01). I start the app on the iPad and it just hangs at the spalsh screen. I also reset and restored the iPad and no joy.

Please try to uninstall and reinstall PS Touch.
It should help.
Thanks,
Ignacio
Message was edited by: ibarrien

Photoshop touch - problem...

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