Photoshop Touch (psdx) on Creative Cloud files: wrong metadata and no more layer preview.

Hi there,
Since some weeks all Photoshop Touch files (psdx) synced and viewed on my CC web account don't show anymore the interactive layers panel, the Kuler palette and they show wrong metadata such as document dimensions set as 500x500 pixels (sometimes the thumbnail is distorted as well as it was a square document).
I have older documents uploaded in the cloud that still behave normally. Any hints?
GOOD ONES:
BAD ONE (actual file is 1024x768):

I can confirm there's something funky about newer projects (which always show up as 500px by 500px). Older projects show the proper dimensions.
I have no problem using the interactive layers option. Opening them in Photoshop CC is fine as well; they have the proper dimensions despite what Creative Cloud says.

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Why do my Creative Cloud files look blurry and bad when previewing them?

PDF, PNGs, AI and PSDs all look like very poor quality, compressed JPGs when viewing on Creative Cloud files website or in the iPad app. You can even see the low quality JPG-like compression artifacts all over the files. Nothing is sharp. Would really like to be able to use the cloud to preview files to clients, but the quality is just not usable. Would like to know if others experience this. Any help is appreciated. Thanks

The thumbnails are fine. The problems start when I click on the thumbnails to view the photos. See my long comment above. Thank you.
I meant the mismatch between thumbnails and photos, sorry. In addition to broken rotation tags, that Winston Churchill pointed out, the database entries with the applied adjustments may have become corrupted. Repairing the database will at least ensure, that the database entries are correct.
Are you shooting RAW? Then consider tor reprocess your RAW files. The Help recommends that, if your photos have been edited in another app, for example iPhoto.
Reprocess imported RAW files
If you import RAW files that were already processed by another app, such as Aperture, the RAW processing of the photos might be out of date. If you’re happy with how a RAW photo looks, you can leave it as is, or you can choose to reprocess the RAW file with the most recent version of Apple’s RAW processing software. Note that your photos may look different after reprocessing, and you cannot undo this change.
Double-click a photo to open it, click Edit in the toolbar, then choose Image > Reprocess RAW.

Difference in size of Creative Cloud Files synced folder and online file space used

Anyone have any idea why Creative Cloud says my space used online is 50% larger than the total file size in my local "Creative Cloud Files" folder? I've logged in and out of my account, restarted the Creative Cloud app, checked my archive online through the browser, and emptied my archive online.

I have replied to your private message about resolving this issue.

Photo's not syncing between Elements 12 and Photoshop Touch ------ revel or creative cloud - very confusing

I have photoshop elements 12 (updated to 12.1) And i use Photoshop Touch (version 1.6.1) for my Galaxy tab, (which is stock - un-rooted)
I know when i first installed it, any photos i dragged into mobile albums showed up in my Photoshop Touch app.
Now something seems to have changed. The app only has import images via local/creative cloud/camera/google/facebook.
I know Elements 12 is uploading them to Revel, because i can see them online in my Revel Account.
I've installed the Revel app to my tab, and the photos are there.
So if the photos are in the cloud and my Revel app see's them, why are they not showing up in my Photoshop app.
And why is there a creative cloud import option, but no revel import option.
Can someone explain the difference between CreativeCloud and Revel....
All i want to do is edit a few images every now and then on my Tab. but PLEASE how do i get it working again?

If I remember correctly, Revel is a different service than Creative Cloud, hence the confusion. And if I also remember, Revel was around before Creative Cloud and PS Touch. Revel seemed more or less to be aimed at consumers whereas Creative Cloud is more or less aimed at professionals.
Creative Cloud is free (up to 2 GB; most of the Creative Cloud subs provide an additional 18 GB for a total of 20 GB).

Do I have to pay for Photoshop Touch with the Creative Cloud?

I have subscribed to the Creative Cloud services and now I would like to download the available Touch apps, including Photoshop touch. Since I already pay for a subscription, do I also have to pay for the apps in the app store or is there a way around that by entering my Adobe ID or info?

thanks for the feedback, where you using phone support?
The link concerning the cloud can be found here:
https://creative.adobe.com/join/pro
Available Touch Apps
Creative Cloud also integrates with these touch apps, which are available for purchase separately.
Thanks,
Ignacio

Photoshop touch included in creative cloud license?

I have a Samsung Galaxy Note 2014 edition. Are there any Adobe drawing apps that are compatible that are part of Creative Cloud?

I can confirm there's something funky about newer projects (which always show up as 500px by 500px). Older projects show the proper dimensions.
I have no problem using the interactive layers option. Opening them in Photoshop CC is fine as well; they have the proper dimensions despite what Creative Cloud says.

How can I view my Creative Cloud Files on my iOS device?

Hi All, I recently turned on file sync in my Creative Cloud app, and like the WEB UI overall. I'm considering permanently switching to CC from Dropbox. The one thing I can't seem to find is a CC iOS application. Are we seriously expected to browse our files via mobile device on a browser? There is no app?
Excerpt from Adobe Site:
"Your Adobe Creative Cloud account comes with online storage so that your files are available to you anywhere and on any device or computer. You can preview many creative file types directly in a web browser on your computer, tablet, or smartphone. These file types include: PSD, AI, INDD, JPG, PDF, GIF, PNG, Photoshop Touch, Ideas, and others."
Edit: I just tried using the file explorer via Safari and Chrome on my iPhone 5s and the scrolling is completely broken, I can only see the first few folders, and am unable to scroll down for the rest.

1. I'll make sure to do that
2. The Touch Apps do not help me with the functionality I am looking for.
3. I contacted Adobe Support and received no help, transcript below:
General Info
Chat start time
Jun 9, 2014 1:25:10 PM EST
Chat end time
Jun 9, 2014 2:01:47 PM EST
Duration (actual chatting time)
00:36:37
Operator
Nalini
Chat Transcript
info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
info: You are now chatting with 'Nalini'
Bart: hello?
Nalini: Hello! Welcome to Adobe Customer Service.
Nalini: how can i help you
Bart: Hi, I am trying to access my Creative Cloud files as outlined in http://helpx.adobe.com/creative-cloud/help/sync-files.html via my Apple iPhone but the feature is broken.
Bart: I cannot scroll through my files
Bart: Is there, or will there be a mobile application in order to access these files correctly?
Nalini: okkk
Nalini: give a min
Nalini: which application are you trying to access through your mobile
Bart: Creative Cloud Files
Nalini: hi you wont be able to use this feature on your i phone
Nalini: 'for this you have to use a desktop or laptop
Bart: But you website clearly states that this is available on any mobile device:
Bart: http://helpx.adobe.com/creative-cloud/help/sync-files.html
Nalini: ok let me double check this
Nalini: what is the extension of the file you are trying to view
Bart: I'm not trying to view any files in particular, I am just trying to browse through the files via my device and I cannot even scroll down.
Bart: Navigating through this site via mobile device seems to be broken, I have tried both Safari and Chrome on my iPhone.
Nalini: ok ,,,.
Nalini: do you see a scrol bar or you dont even see a scroll bar
Bart: I can see a scroll bar but the site will only allow me to scroll down 3 or 4 folders, the rest of the folders are cut off and not accessible.
Nalini: ok ...
Nalini: could you please try to scroll with two fingers as it s not the problem with the abobe product
Bart: I have tried with two fingers, it's still not functioning. It a problem with the way the web page was designed to function on a mobile device.
Nalini: its not the problem with adobe product
Bart: Is this the extent of your support?
Nalini: this is not in our support boundry
Bart: So you are telling me that you can access Creative Cloud Files with 5+ folders via iPhone 5s and you are able to scroll and view all folders?
Nalini: adobe product are html 5 supported product
Nalini: so this is not an isue from our end
Nalini: you can once seek help from apple store
Bart: But you have not actually tested it? So you don't know if there is a bug correct?
Nalini: yes but all the adobe product are as i said html 5 suppoted
Nalini: so it will not give you an error in scrolling
Bart: But you have not tested it, so you don't know if there is a bug right?
Bart: There could be a bug in the html but you don't know that do you?
Nalini: taht can be
Nalini: that*
Bart: Ok, well this is the issue I'm reporting
Nalini: okkk..
Nalini: will report this to my managment
Nalini: is there any thing else i may help you with
Bart: I guess not
Nalini: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!

Working in Lighroom on two computers (synced with Creative Cloud files).

Hi all,
I'm sure this question has been addressed before but I haven't been able to find a relevant discussion on the forums, so hopefully someone can help out.
After I shoot a series of photos (e.g. on a trip or for work) I use Lightroom for my workflow. Rating, flagging, etc. prior to editing (simple edits in LR and then advanced retouching in Photoshop). I have traditionally done all of this on one computer with one LR catalog, and only one computer needs to have a full catalog on it at the end of the day (not both).
Really, the only thing that needs to sync is the metadata (XMP's are fine) and any changes to the original files (e.g. if I edit one in Photoshop). I have a full CC membership at my disposal, as well as things like Dropbox, Cubby, etc.. Here's what I thought about doing, please let me know what you think or if there's a better way in your mind:
1. Create folder on Computer A in the Creative Cloud folder (or Dropbox, or whatever).
2. Import photos to LR catalog on Computer A.
3. Import synced photos to (separate) LR catalog on Computer B.
4. Work on either computer independently, as XMP's and file changes should be synced after working with files.
5. When finished, move folder on Computer A to its rightful place in my albums folder. (Use LR to move the folder so the catalog stays updated).
6. Delete folder/catalog entry on Computer B.
Does this work? If I want to use Lightroom Mobile (sync with my iPad) how will that affect this workflow?
Thanks all!

With the recent update of the Creative Cloud Desktop app (1.9.1.474) we unfortunately introduced a bug which causes the creation of a new Creative Cloud Files folder, and re-sync of all content. This will only occur the first time the sync application runs after the update. This has caused understandable pain and confusion, for which we truly apologise.
The Creative Cloud Files app contains logic that supports the use of multiple Adobe IDs. This allows you to sign out of one ID and in to another, but keeps your Creative Cloud content separate. When you sign out and change IDs, the app moves the previous Creative Cloud Files folder and it's contents and appends it with the previously signed in ID (User@AdobeID). It then creates a new main folder and starts to sync content of the new ID.
The bug which I mentioned previously occurs, as the app believes an ID switch has taken place and as such, moves the current Creative Cloud Files folder and tries to append the previously signed in ID. As no switch has actually taken place it manifests as (Unknown). The app then creates a new main folder at syncs down the data.
Essentially what you end up with is a Creative Cloud Files folder with your newly sync'd data and a Creative Cloud Files (Unknown) folder that contains duplicate data.
This occurs once, after the last update completes.
The fix is to simply delete the Creative Cloud Files (Unknown) folder.
I would advise that you ensure you have no pending edits that you may have made offline and that you check the contents of the new, main Creative Cloud Files folder contains everything you expect it to. If not, check the contents of the Creative Cloud Files (Unknown) folder.
If there is still a discrepancy with your data, you can check on creative.adobe.com to confirm your data is there.
If you have any further problems or questions about this particular issue please email [email protected]

How To Uninstall Photoshop CC (2014) from Creative Cloud (not listed in Program and Features)

My membership for Creative Cloud has expired and I want to uninstall Photoshop CC 2014 from my system.
The ONLY Adobe application listed under 'Program and Features' (Windows 8.1) is the Adobe Creative Cloud, however when I uninstall that all the Adobe Photoshop and Bridge system files remain. When double clicking on photoshop.exe (C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\photoshop.exe) I get the Creative Cloud 'Renew your Subscription' screen. After then rebooting and reinstalling the Creative Cloud Desktop, it shows that Photoshop CC, Photoshop CC (2014), and Bridge CC are installed and are all 'up to date'
I have searched everywhere on my system for photoshop uninstall files without success.
Please advise how to delete/uninstall all applications installed by Adobe Creative Cloud when the applications are not listed in the Control Panel 'Programs and Features'

Thank you for the link. I don't want to sound rude, but I said the programs installed by Creative Cloud Desktop are NOT listed in Windows Control Panel's 'Programs and Features'. The link provided is useless.
The only Adobe software listed under 'Program and Features' ('Add or Remove Programs' for Windows XP users) is the Creative Cloud Desktop program itself and when uninstalling that, it does NOT uninstall Photoshop CC (2014) or Adobe Bridge CC. When selecting uninstall for Creative Cloud, no Change options are provided to remove Photoshop CC. Uninstalling Creative Cloud Desktop leaves all Photoshop and Bridge system files intact.
Again, I want to uninstall Photoshop CC that was installed by Creative Cloud Desktop and is NOT listed under Program and Features.

Why do I have 3 'Creative Cloud Files' folders?

Hello! I have a question about the Creative Cloud folder structure/syncing.
I installed the Creative Cloud Desktop application on my MacBook Pro and then installed the following programs: Lightroom, Photoshop, InDesign, Illustrator, Acrobat Pro.
Once I had done that I switched 'file sync' on in the Desktop Application bar.
I noticed that I have three different areas called 'Creative Cloud Files' and one of these folders is called 'Creative Cloud Files Unknown' [see screenshot below].
Does anyone know why there are three separate locations? Which area am I supposed to save my files in so that I can sync them with the cloud? Can I delete the one that says 'unknown' in the file name? I assume that the folder listed in the Favourites Bar is the same place as the 'Creative Cloud Files' folder in my account?

With the recent update of the Creative Cloud Desktop app (1.9.1.474) we unfortunately introduced a bug which causes the creation of a new Creative Cloud Files folder, and re-sync of all content. This will only occur the first time the sync application runs after the update. This has caused understandable pain and confusion, for which we truly apologise.
We have taken steps to ensure we increase our focus on quality in this area to prevent a recurrence.
The Creative Cloud Files app contains logic that supports the use of multiple Adobe IDs. This allows you to sign out of one ID and in to another, but keeps your Creative Cloud content separate. When you sign out and change IDs, the app moves the previous Creative Cloud Files folder and it's contents and appends it with the previously signed in ID (User@AdobeID). It then creates a new main folder and starts to sync content of the new ID.
The bug which I mentioned previously occurs, as the app believes an ID switch has taken place and as such, moves the current Creative Cloud Files folder and tries to append the previously signed in ID. As no switch has actually taken place it manifests as (Unknown). The app then creates a new main folder at syncs down the data.
Essentially what you end up with is a Creative Cloud Files folder with your newly sync'd data and a Creative Cloud Files (Unknown) folder that contains duplicate data.
This occurs once, after the last update completes.
The fix is to simply delete the Creative Cloud Files (Unknown) folder.
I would advise that you ensure you have no pending edits that you may have made offline and that you check the contents of the new, main Creative Cloud Files folder contains everything you expect it to. If not, check the contents of the Creative Cloud Files (Unknown) folder.
If there is still a discrepancy with your data, you can check on creative.adobe.com to confirm your data is there.
If you have any further problems or questions about this particular issue please email [email protected]
Again, let me say we are sorry for any inconvenience caused

No preview for InDesign Creative Cloud Files

I uploaded a number of files to the "Creative Cloud Files" folder on my computer, then went to creative.adobe.com Files section to view them.
Illustrator and Photoshop files display properly with a preview, color swatches, layer control, etc.
But InDesign files display as a blank icon, no color swatches and cannot be paged through.
They can be downloaded and opened just fine, so they are not corrupt or anything.
Here's a link to one of my InDesign (.indd) documents that is not showing a preview: http://adobe.ly/TRcWZN
I know this is supposed to work with InDesign files.
I have seen a few examples of people being able to page through an InDesign file.
Here's one: https://creative.adobe.com/share/e86a3bf2-fd5f-41a0-8be8-c4a7aff131cb
Does anybody know why I am unable to preview these InDesign files? Am I missing a setting somewhere?
Any help would be appreciated. Thanks!

I also seem to have this problem. Here’s a link to a file created in InDesign 2014 (10.0.0.70) which the web shows as a blank icon.

I would like buy a creative cloud 2014 for teachers and students (special offer 19,99 €), but i've already the Creative cloud of Photoshop 2014. Can I integrated or what can I do?

I would like buy a creative cloud 2014 for teachers and students (special offer 19,99 €), but i've already the Creative cloud of Photoshop 2014. Can I integrated or what can I do?

Make sure you have signed in with correct email address
Sign out, Sign in | Creative Cloud Desktop app
if the email address is correct then check your host file entries once
Sign in, activation, or connection errors | CS5.5 and later

What is the Lightroom web space size? is share creative cloud file spaces?

What is the Lightroorrreerrffgm web space size? is share creative cloud file spaces?

Hi Raghuveer,
Thanks for quick reply. Sorry, I prefer not to share my designs so I cannot send you my sample of Ai file or screenshots. I hope you understand.
Anyway, I have about 50 to 60 elements used 3D effects and 60 elements used brushes. And about 20 some elements I defined as pattern swatches (about half of them used gradient). Also, added drop shadow, zigzag effect and accent edges on 5 elements. And 3 layers filled with patterns (my artboard size is 1220 px W x 1500 px H). I have my layers/artboard/ color & pattern swatches/ appearance panels opened up when working in Ai.
I hope this gives you some idea how much I am doing and what I am doing with my Ai file. And hope that you can advise if there should be problem if doing a lot in one file? I just cannot stop designing sometimes.
Added this- I have 18 artboards and 22 layers in my Ai file. Photoshop doesn't have this problem when working with a lot of layers, only Illustrator does.
Thank you very much!!
mykw123

Targeted erase of Creative Cloud Files on my hard drive.

Hi,
All my Creative Cloud files have been deleted off my Macbook.
Interestingly enough, it was only the files inside the Creative Cloud folder, nothing else was touched.
My main client folders are still viewable, but all content within are gone.
YI can sync to the cloud and pull all my files, but I had been working without a internet and some files weren't synced.
So i'm going to have to play catch up over the weekend. Im slightly annoyed that ONLY my CC folder was effected. Everything else was untouched.
Has anyone had this issue? Is it related to CC's security? Some insight would be greatly appreciated.
Regards
Dominic

With the recent update of the Creative Cloud Desktop app (1.9.1.474) we unfortunately introduced a bug which causes the creation of a new Creative Cloud Files folder, and re-sync of all content. This will only occur the first time the sync application runs after the update. This has caused understandable pain and confusion, for which we truly apologise.
The Creative Cloud Files app contains logic that supports the use of multiple Adobe IDs. This allows you to sign out of one ID and in to another, but keeps your Creative Cloud content separate. When you sign out and change IDs, the app moves the previous Creative Cloud Files folder and it's contents and appends it with the previously signed in ID (User@AdobeID). It then creates a new main folder and starts to sync content of the new ID.
The bug which I mentioned previously occurs, as the app believes an ID switch has taken place and as such, moves the current Creative Cloud Files folder and tries to append the previously signed in ID. As no switch has actually taken place it manifests as (Unknown). The app then creates a new main folder at syncs down the data.
Essentially what you end up with is a Creative Cloud Files folder with your newly sync'd data and a Creative Cloud Files (Unknown) folder that contains duplicate data.
This occurs once, after the last update completes.
The fix is to simply delete the Creative Cloud Files (Unknown) folder.
I would advise that you ensure you have no pending edits that you may have made offline and that you check the contents of the new, main Creative Cloud Files folder contains everything you expect it to. If not, check the contents of the Creative Cloud Files (Unknown) folder.
If there is still a discrepancy with your data, you can check on creative.adobe.com to confirm your data is there.
If you have any further problems or questions about this particular issue please email [email protected]

Photoshop 13.1 for Creative Cloud Installation failed. Error Code: U44M1P7

So, Lion won't let me deactivate, so I can't use the updates that I just bought with signing up for the Cloud, so I tried installing on my Mountain Lion Macbook and this is what I get...
Photoshop 13.1 for Creative Cloud
Installation failed. Error Code: U44M1P7
Please Help, somebody!
Spent about an hour with Adobe Tech support just trying to figure out why I couldn't deactivate my product, only to find I had to close the chat room and the advice still didn't work.
Very frustrated, here! I have no updates on either computer, now!

Hi Jules,
Sorry to hear about your difficulties.
My recommendation would be
- Uninstall PS via Mac HD > Applications > Utilities > Adobe Installers (Mac OS X)
- Create a new user with Admin rights, log out of your current account and into the newly created one
10.7 http://support.apple.com/kb/PH4600
10.8 http://support.apple.com/kb/PH11468
- Reinstall Photoshop CS6 via Adobe Application Manager
- Try to update to 13.1 using Help > Updates in Photoshop CS6
-Dave

Photoshop Touch (psdx) on Creative Cloud files: wrong metadata and no more layer preview.

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