Photoshop trial period ended, purchased PS, but now only have trial version.
I had Photoshop and bridge as a trial in January. The trial expired and I purchased the software, but the software is not on my computer and I keep getting messages about the trial nearly ending. Do I need to uninstall the trial software and reinstall the new software? I have spent 3 hours on this already...not fun
http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Mylenium
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I purchased Photoshop cs6 and lightroom for windows but now I have a Mac
Does anyone have a 1 -800 number for Adobe? I purchased the teacher/student edition of Adobe photoshop cs6 extended and adobe Lightroom 4 but I didn't really even get to learn how to use them because my computer was old and crashed. Since then I purchased a Mac and I was wondering if I could get a copy of these without purchasing them again. They were very expensive. If anyone could help me it would be greatly appreciated. Thanks!!!
Order product | Platform, language swap
Mylenium -
HT4539 how can i download previous purchases app but i only have apple ID and don't have password
I had no longer used my old apple ID and i don't remeber the password and can't even reset the password becasese i had cancle my old internet provider . How can I transfer my previos purchases app to my new apple ID ?
Hi...
You can't. Purchases cannot be transferred from one Apple iD to another.
You will have to repurchase the apps using your new Apple ID.
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Just purchased CC2015 Lightroom & Photoshop following a 30 day free trial. All worked well during the trial but now I have subscribed to the plan and downloaded the latest LR version I am unable to zoom into the images and just get a constant 'loading' box and spinning circle. Also, the whole system is very slow - very frustrating! Any ideas? I am running it on Windows 8.
MickYou keep asking variants on this same question. You've had replies in all your other threads. If you can't find them, go here and click where it says Activity:
Thomas Cannon Jr. -
I downloaded the trial versions of photoshop and illustrator... But now I can't use it because my Mac freezes up whenever I try to use it? Why is that
Nobody can tell you anything without proper system info or other technical details.
Mylenium -
I recently installed the trial version of Adobe XI and the trial period ended, so I wanted to revert back to the version I already had. I did not see any uninstall feature and my old version was apparently replaced by the trial version. I cannot re-install a previous version b/c I need both a product Id (GOd only knows where that is now) and a way to uninstall the trial. Any ideas?
When you installed the trial, there should have been an option to have ignored your current installation and leave it. Apparently you skipped that case. To uninstall the trial (in Windows) go to Control Panel>Programs & Features and select the Acrobat XI and choose uninstall. After the uninstall run http://labs.adobe.com/downloads/acrobatcleaner.html to clean up your system. HOWEVER, if you see your old Acrobat in that window, do not run the cleaner, but do a repair on the old version.
You did not mention the old version you had. You might try from http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html. As for the S/N, you should have register and if so you can get it from Adobe. The instructions are at http://helpx.adobe.com/x-productkb/global/find-serial-number.html#adobeproductdownload.
Be sure to backup any download of the old installer and the S/N to CD or backup HD for future use. They will not likely continue to be available. -
I transferred a pages file from ipad to mac (also pages) via email for editing. It opened normally. However, after editing, received message that cannot save edited document to the mac because "trial period has expired for iwork"! I have purchased pages for both machines separately and presumed they would work without a hitch. Am I missing something?
It used to be that to update the trial to the licensed version with the box, you just inserted the DVD & ran the installer to convert the trial to licensed. This changed with Snow Leopard. You now need to delete the trial & then reinstall from the boxed DVD or the Mac App Store. The files to delete are the iWork ’09 folder from the main HD > Applications; the iWork ’09 folder in HD > Library > Application Support & the individual iWork application plist files found in HD > Users > (your account) > Library > Preferences for each user.
Yvan Koenig has written an AppleScript that removes the files. You can find it on his iDisk in For_iWork > iWork '09 > uninstall iWork '09.zip. -
I can only purchase in the US app store however I live in the UAE, the problem is I bought an iTunes gift card quite while ago and to use that I had to have an Apple ID in the US app store, so I changed my region to the United States but now I have $0.76 in my account and it doesn't let me to change my region before using that amount of credit and there is no any app which costs $0.76 and I want to change back my region to the United Arab Emirates.
Please help me!Click here and ask the iTunes Store staff to zero your account balance.
(93247) -
I bought the photoshop install online and I put it on my laptop. But now I have a new and better computer for photo and video but I can not figure out how to reinstall my photoshop on this new computer. When I bought it, they said I would be able to install it on 2 different computers. PS they are both PC computers.
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.window using the Lightroom 3 link to see those 'Important Instructions'. -
I am a novice. I have a few thousand iPhotos stored on Dropbox. But now I have a Canon T5i camera and want to get more involved in photography. I want to open a Lightroom and Photoshop account. I have a Windows desktop and an iPad. Will I have any compatibility issues with PC and Mac? Can I store my photos in Lightroom and eliminate my Dropbox account? Thanks.
You shouldn't have any compatibility issues. But you don't store images "in" Lightroom. Lightroom simply points to wherever the images are on your system. You might like to watch a few videos that can help you understand how Lightroom works.
Getting Started with Adobe Photoshop Lightroom 5 | Adobe TV -
I downloaded the free trial for Adobe XI Pro but now I cant find it on my computer or figure out how to use it. The only thing I see that downloaded is Adobe Download Assistant. How can I access the program?
Assistanttolindsey the Adobe Download Assistant will download the installation files for Adobe Acrobat Professional XI. By default they are saved to your download folder. You can begin the installation process from there.
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Hello there. So my mom got a mac book a while back, and when I purchased my iphone 4 a few years ago I "synched" It to my moms computer, it was perfect I could download songs, movies, etc.But now i have my own laptop! (Macbook air mini) and ive been wanting to be able to use Icloud etc but I dont know how, being that my phone is hooked up to mine AND my moms computer. Not that i have anything to hide but Id rather not have my pictures from my phone be sent to her computer!! Also, when i buy music on my phone, and then go to plug it into my computer it doesnt work/synch! I want to use i cloud too because i dont even have enough storage in my phone to even take a picture! So id like to transfer all my pictures to my computer! Someone please help...thanks.
Take a look at this link, https://discussions.apple.com/thread/2368736
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I bought a free app(Documents by Readdle) for free. In my account I had $6.37 but now I have $3.19!! I don't understand why because it was a free app? What do I do and how do I get my money back?
Hi caw52,
Welcome to the Support Communities!
The following information should help you with this:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
Judy -
My kids have new iTouches and I have an iphone. I set up their accts same as mine to share iTunes/iCloud but now they have all my contacts, calendar, and messages go out weird from them. What should I do ?
You can share the same Apple ID for purchasng form the iTunes and app stores without any problems, but you should all used separate iCloud accounts with separate Apple IDs. (You are not required to use the same ID for iCloud and other services as you do for the iTunes store.) This will prevent you from ending up with merged data. You should also use separate Apple IDs for iMessage and FaceTime or you will end up getting each other's text messages and FaceTime calls.
This article may be of interest: http://www.macstories.net/stories/ios-5-icloud-tips-sharing-an-apple-id-with-you r-family/, as well as this video: http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l. -
i turned iCloud back up off for all the games on my iPad, now i want to turn it back on but, now they have all disappeared from my apps in iCloud, how do i turn the back up on those specific apps back on?
I'm trying to get them to transfer to another iPad for my kid.atoo2 wrote:
I just did the IOS8 update on my Ipad retina which had 300 photos it asked me to do an iCloud back up which i did but it deleted all my previous photos and now i only have recent photos how do i get back all my old photos? It said befor that my icloud was out of storage but i didnt know it didnt have my old photos, they arnt back up on itunes either is there any way I can get them back?
Please see the bold. If you're out of icloud storage, then you won't be able to backup to icloud unless you purchase more storage, but yet you said you backup to icloud.
If you really did backup to icloud no data would be loss - sounds to me that it didn't backup since you had no more free icloud storage space.
iCloud: iCloud storage and backup overview
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