Photoshop update download error

I receive this message when I download updates;
Photoshop 13.1.2 for Creative Cloud
Installation failed. Error Code: U44M1P7
Extension Manager 6.0.4 Update
Installation failed. Error Code: U44M1P7
Any idea what it means?

As I mentioned on another discussion thread -
Once the update failed I could no longer launch Photoshop CS6. I got a dialogue box that popped up saying "Adobe Photoshop CS6 has stopped working." I tried a number of things, including trying to reinstall Photoshop CS6. Maybe I did something wrong but I couldn't get any joy. Luckily, I had a recent Drive image which I restored and got my lovey Photoshop back again.
I then did as someone suggested and attempted to update from within Photoshop itself. Unfortunately, the same horrible result. Have just restored my drive again and will not try to install update 13.1.2 until I know that the problem has been addressed and fixed by Adobe.
By the way, as my attempt to reinstall Photoshop, as per the Adobe suggestion, didn't help, should I have reinstalled the entire Creative Suite Master Collection? If that is what I need to do then I will most definitely forgo this update.
I just had a look at what this update is supposed to do. It apparently gets rid of a bug  that when you open a copy of Photoshop CS6 that you purchased, a notice displays that you can try this product for 30 days. As I don't have this issue, I wonder why I got the update anyway. Maybe that is why it is causing so much angst. It is supposed to fix a specific problem that I don't have.
I suggest that if, like me, you don't have this "Trial Screen Display" bug, don't install the update.

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