Photoshop update fail and serial number questions.

After the 30 days trial I submitted for a creative cloud membership of Photoshop. Each time I open Photoshop, the AAM asks for a serial number, which I don't received from you.
Yesterday the first update showed up, but each time the update ends with a fail (U44M1P7)
I send Adobe a log file under ID: 40-47895-155906062013
Can you help me with this?
Regards, Hans Reurings

I removed Flash CS6 and Photoshop CS6 with MacKeeper, but still a no show.
I still have files on the following location.
Can you tell me which files I have to remove, but still able to operate Lightroom 4 and 5 beta?
/Applications/Adobe STILL HAVE THIS ONE
/Applications/Utilities/Adobe NEVER HAD THIS ONE
/Library/Application Support/Adobe To many files, can you tell me which ones I have to leave untouched due to Lightroom?
/Library/Application Support/FLEXnet Publisher/ STILL HAVE THIS ONE
/Library/Preferences/com.adobe (All com.adobe files) containing the following files:
file://localhost/Library/Preferences/com.adobe.acrobat.pdfviewer.plist
file://localhost/Library/Preferences/com.adobe.AdobeOnlineHelp.plist
file://localhost/Library/Preferences/com.adobe.CSXS.3.plist
file://localhost/Library/Preferences/com.adobe.DigitalEditions.plist
file://localhost/Library/Preferences/com.adobe.DigitalEditions.plist.lockfile
file://localhost/Library/Preferences/com.adobe.PDFAdminSettings.plist Can they all be removed?
/Library/Preferences/FLEXnet Publisher/ STILL HAVE THIS ONE
/Users/[user]/Library/Application Support/Adobe Contains Lightroom files sa well. Which one to remove?
/Users/[user]/Library/Preferences/Adobe Contains Lightroom files sa well. Which one to remove?
/Users/[user]/Library/Preferences/com.adobe (All com.adobe files) Many com.adobe files. Which one to remove?

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Op 29-aug.-2014, om 23:42 heeft Jeff A Wright <[email protected]> het volgende geschreven:
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Hugo please turn off your e-mail signature.
If your serial number is listed as being valid at http://www.adobe.com/ then I would recommend obtaining a fresh copy of the installation files. You can find details on how to locate your serial number at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
To download a fresh copy of the installation files please see Download CS6 products.
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6685617#6685617
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お世話になります。オーダー確認のメールが届かずフォトショップをダウンロードで購入したのですがシリアル番号の情報がないため入力出来ずインストールできません。
iPadから送信
2015/01/27 16:58、Chikuromochi <[email protected]> のメッセージ:
I haven't got any order confirmation e-mail from Adobe and cannot install Photoshop due to no serial number information.
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OW72247756さん
AdobeJapanForumをご利用いただきありがとうございます。
恐れ入りますが、JapanForumですのでご質問内容を日本語で記載していただく事は可能でしょうか？
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7135151#7135151 and clicking ‘Correct’ below the answer
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To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"
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