Photoshop upgrade to CS6 won't install with qualifying CS5

Trying to upgrade to Photoshop CS6 and I have serial number from CS5, which I own, but it says this is not a qualifying upgrade.

Are you trying to upgrade Photoshop CS5 standalone to Photoshop CS6 standalone?
Or from a Creative Suite CS5 to Photoshop CS6 standalone? (not a qualifying upgrade)

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TS1702 I tried to download the upgrade, now it won't install and I can not access my documents. It said Vi did not have enough space for the upgrade so I made room but still no luck.

I tried to download the upgrade, now it won't install and I can not access my documents. It said Vi did not have enough space for the upgrade so I made room but still no luck. If I delete the ap and reinstall I will lose my stuff. Any ideas? It won't open so I can email it to myself.

What upgrade are you trying to install? Your profile shows iOS 5.1.1, which is the current max iOS.
 Cheers, Tom

Apple Mobile Device Service (AMDS) won't install with iTunes,either V10.7 or V11. The service can't be started b/c the software is not there. Windows 7 with latest service pack. V11 iTunes installs

Apple Mobile Device Service (AMDS) won't install with iTunes,either V10.7 or V11. The service can't be started b/c the software is not there. Windows 7 with latest service pack. V11 iTunes installs fine, iPod found, no iPhone 5 b/c no AMDS. Error "insufficient premissions to install AMDS" Tried numerous uninstall / reinstall combinations, installed iTunes as administrator, etc. Somethings not right. What the Heck ?

See the following article for dealing with Apple Mobile Device Services: http://support.apple.com/kb/TS1567
Downloading and installing iTunes will not fix this problem. If the other troubleshooting steps do not work, go to the Control Panel and uninstall iTunes, Apple Mobile Device Services, Quicktime and any other Apple program that might be present. Reboot your computer, then download and install the latest version of iTunes.

2011 MacBook Pro, 64 bit i7 quad core, upgraded to Lion OSx, Bootcamp installed with Windows 7, wanting to install Windows 8 (don't ask), tried downloading/installing bootcamp 5.0.5033, error message something similar to bootcamp doesn't support this Win

2011 MacBook Pro, 64 bit i7 quad core, upgraded to Lion OSx, Bootcamp installed with Windows 7, wanting to install Windows 8 (don't ask), tried downloading/installing bootcamp 5.0.5033 (both on the mac/windows partitions (actually using a parallel to run Windows)), error message something similar to bootcamp doesn't support this Windows
So the question is am I doing something wrong? Should I just try and install windows 8 through my windows 7 partition and see if I can use the bootcamp 5.05033. Or do I solely have to use the bootcamp to install Windows 8? I'm not too familiar with bootcamp and how it runs.

if you're using parallels and full bootcamp then you're making it 100% more troublesome for youself then it needs to be
bootcamp is running windows directly on the hardware this give full memory and cpu and 3d video game power
running windows in parallels is running a virtual machine where one can't run powerful games and the like but one can have it in a window and change fast between osx and windows
parallels as the only virutal machine (as far as I know) support not have the operating system as a file on the osx harddisk but can access a bootcamp parition as virtual machine but without the benefits bootcamps provides
it's a service parallels provide for those who want both to play games in normal bootcamp and sometimes use windows in a virutal machine
just install it like a normal virtual machine and you need not worry about bootcamp drivers and the likes
plus it would mean that the windows part would be a part of the timemachine bacup of osx
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I bought lightroom 6 upgrade and it won't install

I bought lightroom 6 upgrade and it won't install.
I download the file and run set up, I log into adobe and then it says it does not find a product
Ihave lightroom 5.71 installed at present.
I spent 24 hours waiting to install and then when I download it won't install!!!!
I am not happy.

I get this error if I try to download from link in my account. Using Chrome on Windows 7
413
Header Length too Large
https://store1.adobe.com/cfusion/store/html/index.cfm?event=displayDownloads&orderNumber=A D002894780UK

Adobe acrobat 8 won't install with Indesign and Dreamweaver CS4

I have a client who I had to build a new computer for which is Windows XP Pro. On her original machine I had AA8, InDesign CS4, DreamWeaver CS4, Contribute CS5, Adobe Reader 9.3 and Adobe Photoshop 6. I have tried puting AA8 on the new machine that has all of the above on it and I get a response that I have a newer version of AA and it won't install. I don't have any AA on this machine so I'm not sure what to do. She says she can't edit PDFs or combine them and that she can't create a PDF ind Word and Xcel and edit them. Should I tell her to upgrade to AA9 so that it is compatible to the CS4/5 products?
Thanks,
Lgarn

Thank you Bill for replying.
I have been able to install the disc but it tells me that I have to activate it with a time limit of 30 days and counting. Activation fails each time I've tried. As I'm nearing the end of the time limit I decided to contact Adobe for advice. They gave me a download package and new serial number but it's only suitable for OS XP and Windows 2000 so I'm unable to download it. I was told by the advisor if I still had problems to use the forum as a means of support so that's why I'm talking to people here.
I have uninstalled Adobe Acrobate Pro 7, so I might try reinstalling the disc to see if it gives me another 30 days grace, that, at least, would be a way around it.
I'll now follow the link you've given me. Though I do suspect I'm in a bit of a cul de sac.

CS6 won't install

I've downloaded Photoshop CS6 Windows three times and it won't install. I keep getting the error message "Installer failed to initialize. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem." Downloaded Support Advisor and it finds no problem. Trying to install on Windows 7-64 with 8 GB RAM. Extracted three different downloads three times - same problem each time.

Could not install with Windows XP-Pro and CS3 and CS5 currently installed. Installation went through much of the installation and failed before completion. First time the Support Advisor mentioned lots of stuff about CS3 so I removed CS3 and reinstalled. This failed again and had no idea what the Support Advisor was now telling me. Although bridge.exe was created, photoshop.exe was not. --dan

Indesign CS6 won't install on Windows 7 64bit via GPO

Good afternoon,
I created a installation of Indesign CS6 with application manager enterprise 3 to deploy to computers via the active directory.
It installs correctly without issue to Windows XP x86 machines however won't install to Windows 7 x64 machines.
When the computers starts it trys to install but fails and proceeds to the login screen. The following information is left in the Windows event log.
Has anyone else had this problem and more importantly know how to solve it?
Log Name:      System
Source:        Microsoft-Windows-GroupPolicy
Date:          13/08/2013 9:44:23 AM
Event ID:      1085
Task Category: None
Level:         Warning
Keywords:
User:          SYSTEM
Computer:      WIN7TEST
Description:
Windows failed to apply the Software Installation settings. Software Installation settings might have its own log file. Please click on the "More information" link.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Microsoft-Windows-GroupPolicy" Guid="{AEA1B4FA-97D1-45F2-A64C-4D69FFFD92C9}" />
    <EventID>1085</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>0</Task>
    <Opcode>1</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2013-08-12T23:44:23.375831000Z" />
    <EventRecordID>9482</EventRecordID>
    <Correlation ActivityID="{B74A3709-81F6-4B73-AA1F-9B610874B7EA}" />
    <Execution ProcessID="384" ThreadID="1324" />
    <Channel>System</Channel>
    <Computer>WIN7TEST</Computer>
    <Security UserID="S-1-5-18" />
</System>
<EventData>
    <Data Name="SupportInfo1">1</Data>
    <Data Name="SupportInfo2">3961</Data>
    <Data Name="ProcessingMode">1</Data>
    <Data Name="ProcessingTimeInMilliseconds">41590</Data>
    <Data Name="ErrorCode">1603</Data>
    <Data Name="ErrorDescription">Fatal error during installation. </Data>
    <Data Name="DCName">\\AYR.burdekin.qld.gov.au</Data>
    <Data Name="ExtensionName">Software Installation</Data>
    <Data Name="ExtensionId">{c6dc5466-785a-11d2-84d0-00c04fb169f7}</Data>
</EventData>
</Event>
Log Name:      System
Source:        Application Management Group Policy
Date:          13/08/2013 9:44:23 AM
Event ID:      108
Task Category: None
Level:         Error
Keywords:      Classic
User:          SYSTEM
Computer:      WIN7TEST
Description:
Failed to apply changes to software installation settings. Software changes could not be applied. A previous log entry with details should exist. The error was : %%1603
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Management Group Policy" />
    <EventID Qualifiers="0">108</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-08-12T23:44:23.000000000Z" />
    <EventRecordID>9481</EventRecordID>
    <Channel>System</Channel>
    <Computer>WIN7TEST</Computer>
    <Security UserID="S-1-5-18" />
</System>
<EventData>
    <Data>Software changes could not be applied. A previous log entry with details should exist.</Data>
    <Data>1603</Data>
</EventData>
</Event>
Log Name:      System
Source:        Application Management Group Policy
Date:          13/08/2013 9:44:23 AM
Event ID:      102
Task Category: None
Level:         Error
Keywords:      Classic
User:          SYSTEM
Computer:      WIN7TEST
Description:
The install of application Adobe InDesign CS6 from policy Global-Application-Adobe InDesign failed. The error was : %%1603
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Management Group Policy" />
    <EventID Qualifiers="0">102</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-08-12T23:44:23.000000000Z" />
    <EventRecordID>9479</EventRecordID>
    <Channel>System</Channel>
    <Computer>WIN7TEST</Computer>
    <Security UserID="S-1-5-18" />
</System>
<EventData>
    <Data>Adobe InDesign CS6</Data>
    <Data>Global-Application-Adobe InDesign</Data>
    <Data>1603</Data>
</EventData>
</Event>

Hi Abhijit,
I am able to install InDesign CS6 manually on the machines from the CD/DVD however when trying to install it via GPO or running the msi using the msi exec commands it doesn't install and leaves the above errors in the event log.
The installation was made using the same CD/DVD and the installation works on the Windows XP clients and software other than InDesign CS6 will install to the Win 7 64-bit machines via GPO.
Cheers,

InDesign CS6 won't install/update Adobe Exchange panel

After installing and updating exchange manager 6.0.2.40 when I go to indesign exchange panel it says update is available, click that, it downloads and says update successful, restart indesign to take effect. When it installs it switches to extension manager and says update conflicts with other version install yes or no? Click yes, says succesfull and restart indesign, I restart indesign and same thing happens again and again.
Photoshop and illustrator (CS6) panels work just fine. It's indesign that doesnt work.
Mac OS 10.7
Tried updating, reinstalling exchange manager, adobe application manager is 6.2.112.0,
tried several times on indesign and it just keeps going through the same update/restart loop.

Hi SpooCobraVenom,
You can try to uninstall "exchange panel", and download and install it again from https://www.adobeexchange.com/api/AdobeExchange.zxp.

Photoshop will download but won't install

I have downloaded illustrator and it is working properly but I can't install any others. I've downloaded photoshop 3 times but it wont install. It says error with illustrator at stop installation at 1% every time. it keeps popping up close ilflustrator to continue installation. I've restarted every time to ensure illustrator couldn't be running as it hasn't ixed the problem. Can someone help I'm sick of having to keep downloading the same thing

For your next step I would recommend you review your installation logs to determine the cause of the failure. You can find details on how to accomplish this at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

PP CS6 won't install - lost Encore

I'm trying to reinstall Premiere Pro CS6, but I keep hitting a wall. I had installed it once before in order to get Encore on this system, then uninstalled PP CS6 only at that time. The other day, I tried to install the CS6 "Functional Content" for Premiere and Encore, such as the title templates and styles, into PP CC 2014. After downloading the files, the setup wouldn't install the files, I think because PP CS6 was not on this computer, so I tried to install just PP CS6. That failed, so I thought I would uninstall Encore and just start from scratch with PP CS6. After uninstalling, I went to the Creative Cloud app, down to the bottom of the list and selected Previous Versions, then Premiere Pro CS6. The install appeared to go fine until it hit about 47%, then it froze. It stayed that way a whole day with no change. So, next I tried going directly to the Adobe site to download the install files. I got those, ran them per the instructions, and again hit a wall. This time, it went to about 13% on the install process, and froze up while installing AdobeHelp. So, I decided to give the CC app another chance, and again I got a freeze at 47%. This time, I went to the Task Manager, and it said that it was installing the AdobeHelp files when it froze.
So, here's my question. Are there some files someplace that are keeping me from installing PP CS6? Is there something I can delete that will allow the install to continue past the AdobeHelp install? I've already tried a chat with Adobe Support 3 times and no luck. Maybe someone in the Community has a suggestion...

You don't ever say that you used the cleaner as part of your uninstalls. Do you get uninstall options for any of the programs you tried to install unsuccessfully. If so, uninstall. Run the cleaner and restart at least twice. Sign out of your creative cloud account.
Now see if you have the option to install PR CS6 and give it a try.

CreativeCloud won't install with errorcode (1): Can't install CreativeCloud-Desktop

Yeah,, so it won't install for my trial, and I don't know what to do. Look at the title for the information the error-code gave me.

clean and then try installing per Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

App won't install with the prerequisite SAP Crystal Reports Runtime Engine

On installing with the following prerequisite checked:
SAP Crystal Reports Runtime Engine for .NET Framework 4.0
.. received this error:
Crystal Reports for .NET Framework 4.0\CRRuntime_32bit_13_0.msi
has changed since it was initially published.
Should I NOT use the prerequisite, and instead, use a merge module?

I ran a program with the exact same name, 2 weeks ago, on my VS 2010 Dev machine:
CRforVS_13_0.exe. (284 Meg)
Today, I followed your link, and downloaded the file with the same name, but different size: (1.5 Meg). I mean, a really major difference in size!
Because creating and testing installation packages is very time consuming, I want to verify what you have stated so that I completely understand before I change what currently works, which is for the client machine to separately install the CR runtime, to what you're proposing in including a prerequisite to my install package.
-> I should run this latest exe. It will add a prerequisite to the prerequisite list in Visual Studio 2010. The installation of this prerequisite will work, as the earlier one did not. And it will work for both 32- and 64-bit client machines.
Therefore, I can eliminate the need for the client machine to install the CR run time separately.
Please confirm, and then I will make the necessary changes, and do the install tests on client machines.
(Also, FYI the merge module did not work for me on a 32-bit client machine. So I removed it.)
Thanks, Peg

Visual Studio App Wizard won't install with Visual Studio 2005

When I try run the Visual Studio App Wizard from the Acrobat SDK V8.1 on my PC it tells me 'Please install Visual Studio 2005 before install Acrobat 8 Plugin Wizard'. I have Visual Studio 2005 installed with SP1. I also have the .NET framework 2.0.50727 SP1 loaded. I see this same problem on two different PC's with the same software configuration loaded. Any known issues with that?

I've never seen this happen. It's been a while since I last installed the
v9 SDK and it's plug-in wizard, so I don't remember how the installation
went.
I do most of my plug-in work on the Mac, where there is no plug-in wizard,
so I don't use it - not even on Windows. You do not need it to start a new
plug-in: Just use either the Starter plug-in from the samples, or the
BasicPlugin project. This will give you something that compiles and runs.
Then do a few simple text replacements to give things the proper names and
use that as your starting point. The wizard will give you a few more things
in regards to HFTs, but it's not complicated or time consuming to do that
by hand. The good thing about having to do this every now and then is that
it keeps your memory fresh about how HFTs work.
If you want to save yourself some time, create your own starter plug-in
that you mark up with comments about what you need to replace and why - put
all the stuff in that you usually need and then just use that every time
you need to start a new plug-in. Setting up a plug-in framework is usually
a very small portion of the time that you will eventually spent on the
plug-in development, so using the wizard will not save you much in the
overall development time.
Karl Heinz Kremer
PDF Acrobatics Without a Net
[email protected]
http://www.khkonsulting.com
On Sat, Nov 3, 2012 at 12:55 PM, Ramon F Herrera

DW CS6 Won't Start After Uninstalling CS5.5

I purchased an upgrade of DW CS6 and the install went just fine. It worked fine after installation, so I ran the uninstall of CS5.5 and now CS6 will not start.
I'm on a Mac, and I went to Applications->Utilities->Adobe Installers and ran the uninstall of CS5.5, then restarted the system. When I click the CS6 icon in the dock, it bounces a few times, then quits. No program is launched.
I fixed this by going to the Adobe Store, signing-in, clicking on my order history, then re-downloading and re-installing the product.
Message was edited by: dynoputer

Interesting article, but I knew I was leaving PowerPC apps behind when I moved to OS 10.7, and Adobe claims that After Effects CS 5.5 is fully compatible with Lion. But you must be right about prefs; there's gotta be something causing the Mac OS to think this version of CS is ancient...
Since my initial message, I've tried and failed to find any details about how to select the right prefs to delete. I also ran Disk Utility to repair permissions on my system drive. That got rid of the PowerPC error:) Now on startup AE says mediacore fails to initialize. I can choose to quit or continue on that error, but continuing just results in another error that says dynamiclinkmanager unexpectedly quit, and then AE locks up and I have to force quit it. Not much progress!
No other answers on this so far... Before I uninstall the entire Creative Suite and then delete all Adobe system and hidden files everywhere, any more suggestions? Or a list of the right prefs I should trash?

Photoshop upgrade to CS6 won't install with qualifying CS5

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