Photosmart 2575 not printing black? cartridge replaced, colour prints fine

Photosmart 2575 suddenly stopped printing black, replaced cartridge... No problem with colour?

Try the troubleshooting steps in this document. Does the test page print properly? If so there is an issue with the driver settings. If the test page does not print black I would suggest removing the black cartridge and soaking it nozzles down for five minutes in hot water, then blotting the printhead gently with a damp tissue.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Photosmart 2575 - not printing text

Hi, I have just4 inherited a Photosmart 2575 dating back from 2006. I loaded the Drivers from the installation disc only to learn that they were not Win7 compatible so got the compatible ones online and followed the installation as indicated. I need to print a text document and nothing comes out. However, if I print the test page for alignment of the printer head as well as the head cleaning page .... it prints perfectly ( minus the text ). It prints a scanned document perfectly also. However, any WORD document comes out blank. WHY ? I would be extremely grateful if someone could help me please. ....

Try the troubleshooting steps in this document. Does the test page print properly? If so there is an issue with the driver settings. If the test page does not print black I would suggest removing the black cartridge and soaking it nozzles down for five minutes in hot water, then blotting the printhead gently with a damp tissue.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Photosmart 6520 not printing black.

I'm using wireless printer Photosmart 6520, not printing or copying in black. Replaced with new cartridge and still
Does not work.
This question was solved.
View Solution.

Hi @Mtimmer
I see you are having troubles with your black ink.
Please ensure you have completed all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages. Although I hope this resolves the issue, it might not. As you have a 6520, If the issue persists, I would suggest calling HP Phone Support even though the printer may be out of warranty as you may require a replacement printer. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
Please let me know if the document resolves the issue, or if you called HP and the outcome of the call. Thanks.
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Sunshyn2005 - I work on behalf of HP

Hp photosmart 7510 not printing photos

1- hp photosmart 7510 not printing photos in the e mail contents .. only text printed and empty paper with evry print order .... why ?????
2- I need to know how to print any photo using A4 Paper size in thr main tray with out prompet to insert photo paper in the photo tray ... Please help

by the way I am using Ipad

Photosmart 8700 not printing Black & colours are washed out

Have an A3 Photosmart 8700 printer which has for no reason started to print in muted / knocked back colour and a solid black is now printing out as a washed out grey.
I've cleaned the printheads at all levels, tried a new cartridge, all of the normal things but cannot get it to work & cannot find anything online for this model.
In addition occasionally the printer will quit with a 'Filter Failed' message and I have to resend the document.
Please Help! Thanks.

Welcome to the HP Forums @Matteous
I read about the issue you're having with your Photosmart 8700 model printer experiencing "Print Quality" problems on the print outs. I am here to offer you my suggestions that may help you.
First of all, try the steps that are listed in this document: Wrong Colors
If the print quality does not appear to be getting better, give us a call to talk about your printer options with HP.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
R a i n b o w 7000I work on behalf of HP
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Photosmart 3210 not printing with full black cartridge.

My photosmart 3210 has had 2 new black cartridges installed and the display acknowledges they are full. However, it refuses to print in black. I have cleaned the heads, successfully aligned the printer but black is still missing from anything I print including test pages. All the printer does is print the black bits using a combination of other inks, which usually results in a in a wine colour. Please could somebody help me.

JenBrock...did you ever get a solution? I am having the same problem and have tried all the same troubleshooting options with no sucess. I also tried to calibrate the color and the background color on the grey squares did not print nor did the black numbers that corrispond to each square print. Help please...Anyone?!!!

HP Photosmart 6510 not printing black after cartridge cchange

I see the issue of not being able to print in black after a black cartridge change is not new. This is not the first time I have change the black cartridge but it is the first time I had this issue arise. I have followed the various peices of advice and troubleshooting suggested to no avail.
Troubleshooting done thus far:
Remove and reseat black ink cartridge
Run Clean Printer head tool several times...first used printer menu and then a few times using HP tool on PC
Run align print heads several times...first used printer menu and then a few times using HP tool on PC
Black either does not print or is very light, almost illegible. Any other troubleshooting techniques?

For the Photosmart 6510 the troubleshooting steps in the document here may help. Especially make sure the vents are cleared. If that does not resolve the issue then resetting the printer as described in the post here may help. If this does not resolve the issue then read the entire thread here and try requesting reset instructions.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Photosmart C620 not printing black ....... even with new cartridge

Have tried everything your support page & help screens suggest:
originally was only printing top several inches of page
now prints no black text
unplugged
diagnostic pages ........ shows no diagnosis, no black square, color squares are very vivid
test pages are blank
uninstalled printer
reinstalled printer
cleaned heads
bought new black cartridge
STILL NO BLACK..................
This question was solved.
View Solution.

C6280 has separate ink cartridges and printhead. It sounds like the printhead maybe badly clogged or failed.
I would suggest try "clean printhead" a few more times, if still no black printed, the printhead may have reached it's endoflife.
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HP Photosmart B9180 not printing black

i am not getting black ink on any of my prints
i used the printer the other day and it was fine
the black ink cart is at about 88%
i did get a message about ink carts that had expired but ignored it as i always do so i am not sure if this is the cause of this problem
is this a failure of the ink cart and if so is there a manual fix or do i have to buy a new one

Hi @shiftee,
I understand your black ink is not working. I suggest using the following document to troubleshoot the issue: HP Photosmart Pro B9180 and B9180gp Photo Printers - Color Blocks on the Test Page are Streaked or M....
If the issue persists, you might consider replacing the black cartridge. Keep in mind, the root cause may not be the cartridge, it could be the printer, you may even consider calling us. We may be able to offer you a discount on a newer printer model, or discuss available out of warranty options.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
Best of luck!
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

Photosmart C6280 Not Printing Black Ink

HI.
I have 3 of the HP Photosmart C6280 All-in-One Printers and they have now all got the same problem. When I print or scan anything no black ink is printed.
I have tried 3 different ink caritriages including the official hp ones with no luck.
When the printer does a test print, it prints all the other colours except black.
All ink cartirages are full except the pink one. Does this need to be full? It has not been on the other 2 and the black ink has still printed.
Any ideas?
Thanks

I've just spent the better part of my day trying to figure this out with my photosmart C4580.
long story short: I noted the instructions for storage of cartridges when not in use (print at least once/month; if you take a cartridge out, store it in a ziplock: color with nozzles down, black with nozzles up.)
So I just took out my black cartridge and sat it upside down/nozzles up for a while, maybe an hour, until I noticed black streaks.
I put it back into the printer, printed black text & it FINALLY printed black, albeit streaked.
cleaned the print cartridges and now it's PERFECT!!!
give it a shot!

Photosmart 6510 not printing black

I'm having issues with my Photosmart 6510 All-in-one. It won't print black ink. The ink level says it has ink in the cartridge. I've tried running the clean printhead and Align printer apps to no avail. I replaced the cartridge. Still nothing.
What gives?
Running on an HP P6310Y Pavillion PC with Windows 7 Home Premium

Hello VideoBandit,
Welcome to the HP Forums.
I have done some research and I suggest we try this document that deals with when the Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Please feel free to write me back if you are still having issues or if you have any additional questions.
Cheers,
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Photosmart 6510 not printing black ink! HELP!

Hello,
Not printing black in. Cartridge is installed correctly. I went through the document that was post "black in not printing" (e.g. cartridge is not clogged, orange cap is off, etc.). I've cleaned printer heads 4 times. I've reinstalled drivers. Nothing.

Hi @emailtracylbrow,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 6515, you are unable to print in black ink after replacing the cartridge.
Please make sure you have not missed anything here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Photosmart 5520 not printing black

As with many others here, my HP Photosmart 5520 is not printing in black. Have gone through all the HP troubleshooting, as well as the steps on the forums, short of disassembling and removing the print head.
Replaced the print cartridge twice with genuine HP 564 and HP 564XL, checked the cartridge vents, and have run the clean printer head clean utilities 10x, including turning off, waiting several hours, and going through the process again. It still won't print black, and the print quality diagnostic "black" box is completely blank, or has a few faint gray lines.
Printer warranty expired 1/2014. Was a HP customer for life, but now am very frustrated. This is the second HP printer in a row that has failed soon after the warranty expired, and with the exact same problem. My printer's info is below. I am in Beaverton, Oregon, USA
The following information was returned for your product
Serial number [edited Serial Number by Moderator] Product number CX042A Warranty status Warranty has expired Warranty end date 2014-01-17 (YYYY-MM-DD)

Hello @GeoffWampler,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5520, you are unable to print in black ink.
You have exhausted the steps here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, with no success.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
I suspect the issue may be the printer and not the cartridge. I highly recommend you call our technical support at 800-474-6836, I trust they will be able to assist you regardless of the warranty status. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

My 6520 Photosmart will not print in black

I have been having problems with my printer not printing in black, I have the HP All in one photosmart 6520, I have went through the process of cleaning the printer head several times with no results, I have replaced the ink cartridges so they are full and inserted correctly, color seem to be okay. What else can I do, throw the printer in the trash and get a new one?I receive no error message and I am operating in Windows 7
Thank you in advance for any help or suggestions.
Bruce

Hi Easylearner,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 6520, you are unable to print in black ink after replacing the cartridge.
I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP Photosmart 6510 not printing black ink.

My printer will not print black. I cleaned the printer heads I thought. The screen read cleaning cartridges. Is that the same thing as the printer heads? At any rate, it didn't work. Tried to copy a page in black. Paper came out blank.

Hi everyone, Welcome to the HP Forums! I noticed that your HP Photosmart 6510 is not printing black ink. I am happy to help! Please see this guide, Printer Prints a Blank Page or Does Not Print Black or Color Ink, and watch this video: If this does not resolve your issue, then the printer will need to be serviced/or replaced. Please contact HP, phone support for further assistance. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector. Best of luck! “Please click the Thumbs up icon below to thank me for responding.”

Photosmart 2575 not printing black? cartridge replaced, colour prints fine

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