Photosmart 2610 Error messages. Paper feeds OK but stops under print head

Using MS Windows 7 with the XP mode Virtual Machine
Printer worked fine in Windows 7.  The problems started when I added the printer to the virtual machine so I could print XP files that worked fine; however, the printer did not work properly in Windows 7.  I uninstalled the printer from the virtual machine but the problems remain in Windows 7 mode.
1. It makes no difference if I used the copy function with the computer shut off OR when I send a print job from the computer, the paper feeds into the printer and stops at the exact place to start printing but nothing happens.
2. Error message appears that it is out of paper. OR that it is the wrong size paper.  I pull the paper that was at the proper place to be printed from the printer and then the error message says "Paper jam.  Press OK to continue"
3.  I press OK.  The printer will then quickly feed in and eject 2 sheets of paper before it will actually start printing the print job.  It will work fine after this as long as I print from the same document.
4.  If I shut the printer off OR if I want to print from a different document then I have to start all over again at step 1 to get the printer to work. 
I have already tried the typical fixes such as:
A.  Uninstalled and reinstalled the printer driver direct from HP web site several times with both the basic driver and the complete package download.
B.  I have done a partial and full reset. I have done this several times.  Each time it will work fine until I try a different document of turn off the printer.
C. I have used the HP Print and Scan Doctor and it states that "everything checks out OK"
D.  I have cleaned all the rollers and blown air throughout to make sure there were no bits of junk in the paper's path or blocking a sensor.
E.  I have tried different brands and weights of paper (all 8½  x 11) but nothing works.
F.  I was told to try new HP ink cartridges but now the printer will not align the cartridges
Thank you

During the standard uninstall, some components are left behind that could cause errors in new installations. I'm betting that if you do a full software scrub, and clean up the computer a bit, the printer will install and work like it should. I'll provide the steps below. Let me know what happens.
From a download:
1. Run disk cleanup on your computer
2. Download and run the software and drivers below.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloa​dIndex?softwareitem=mp-76831-1&cc=us&dlc=en&lc=en&​...
3. Once the download is done extracting, cancel the download.
4. Click the start menu.
5. Click Run.
6. Type %temp% in the run field
7. Look for, and open the folder starting with 7z (Example: 7zS2356)
8. Open folder Util
9. Open folder CCC
10. Run the uninstall_ L4.bat for non-HP computers.
11. When the uninstall has completed restart the computer
12. Access Program Files and Program Files(x86) and delete the HP folder under each one.
13. Run Disk cleanup from Accessories\ System Tools
14. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads​.html
15. Use this tool to clean the system and registry.  Note: This utility is not HP sponsored or approved.  HP and I are not responsible for damages or loss of data caused by the utility.  This step is optional.   You can skip it if you want.
http://download.cnet.com/Advanced-SystemCare/3000-​2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b​...
16. Download the full feature software and drivers
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloa​dIndex?softwareitem=mp-76831-1&cc=us&dlc=en&lc=en&​...
17. Run the download to reinstall the printer
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

Similar Messages

  • Photosmart C6180 error message Paper upside down

    I am trying to print labels and I get the message Paper upside down. Replace paper in tray with printing side down and hit OK.
    The problem is the labels are upside down in the feed tray. How can I override this stupid (and wrong) paper check?

    It’s ridiculous that there isn’t a solution for this after all this time.  The printer insists that it wants to print on the back side of my labels.  I even tried printing them on plain paper and then copying on to the label sheet with the same results.  HP used to have really good products and support.  It’s pretty obvious why the company is in trouble these days.  It’s pretty simple.  Make products that work and support them if they don’t.  I’ve had several HP printers and computers, but I think this is my last one.

  • Error message paper jam occurs or it's turned off . Why?

    HP  Photosmart C4485 all-in-one
    Windows Vista 32 bit
    Paper keeps being taken in but won't print or copy.
    Then error message "Paper Jam" appears but there is no paper jam.

    This is a very generic error message. 
    What user you are trying to search. Are you using username, display name or email address when searching
    Was any domain related changed done
    What if that users tried to logon to sharepoint site. 
    Does this error occur with all the account when you click edit? If not, based on the error,
    the user account which might be removed from Active Directory or renamed accidentally. Please have a check.
    Try to follow below:
    http://architectevangelist.wordpress.com/2010/12/07/sharepoint-2010-the-specified-user-or-domain-group-was-not-found/

  • HP Photosmart 2610 All in One Printer Paper feeds OK but the software and sensors are a problem

    HP Photosmart 2610 All in One Printer   Paper feeds OK but the software and sensors are not allowing paper to feed until several steps are taken first.
    (I am using Windows 7.  I also use the virtual XP mode and mostly MS Office 2003 docs). 
    I have had this printer for several years and love it.  Before I toss it out, I thought I would check if I could get it to work properly before I buy another printer.  Note: I did put in a new HP black cartridge (because it was out of ink) but the printer was not working properly for several days before I changed the cartridge. The printer was at step 5 before ink change.
    Lately, each time I turn on my printer, I have to go through the same routine
    1. The printer wants to align the cartridges so I push OK
    2. The paper feeds into the printer and stops at the exact place to start printing.
    3. Error message appears that it is out of paper.  So I press OK to continue.
    4. It says "aligning print cartridges" runs through 2 sheets of blank paper without trying to do anything and then states "cartridge alignment failed"  "Press OK to continue"
    5. Screen is now normal and it appears it is going to work.
    6. It makes no difference if I used the copy function OR when I send a print job from the computer, the paper feeds into the printer and stops at the exact place to start printing but nothing happens.
    7. Error message appears that it is out of paper. OR that it is the wrong size paper.  I pull the paper that was at the proper place to be printed from the printer and then the error message says "Paper jam.  Press OK to continue"
    8.  I press OK.  The printer will then quickly feed in and eject 2 sheets of paper before it will actually start printing the print job.  It will work fine after this as long as I print from the same document.
    9. If I want to print a different document then I have to start all over again at step 6 to get the printer to work.  If I shut the printer off I have to go back to step 1.
    What I have already tried
    A.  Uninstalled and reinstalled the printer driver direct from HP web site.  I have done this several times with both the basic driver download and the complete package download.
    B.  I have done a partial reset by unplugging the printer, and then re-plugging the printer while pushing the  "# and 3" buttons while turning on the printer.  I have done this several times.  Each time it will work fine until I try a different document of turn off the printer.
    C. I have downloaded the HP Print and Scan Doctor and used it several times.  It states that "everything checks out OK"
    D. I have downloaded the HP Hardware Diagnostic Utility 4.0 but it does not work with my printer.
    E.  I have cleaned all the rollers and blown air throughout to make sure there were no bits of junk in the paper's path or blocking a sensor.
    F.  I have tried different brands and weights of paper (all 8½  x 11) but nothing works.
    Most of the problems started when I added the printer to the virtual machine so I could print XP files.  This may just be a coincidence because the printer has the same problems when I use the copy function without the computer being on.
    Thanks for looking at my issues.  Any help would certainly be appreciated.

    I just tried using Notepad as you suggested and had the same result.  Paper feeds in stops at proper place and error message "out of paper" 
    I just put in two new HP ink cartridges because the other two were low and I was told that this might be the problem. 
    I seem to remember that the HP 2610 shows 2 "ink icons" in the lower left corner.  One for black and one for color.  The ink icons would change from completly full to just an outline as the amount of ink went down.  Currently the black ink icon is missing
    This is a very frustrating problem because the printer works great after doing a few steps to get around the problem.  The fact that the problem reoccurs any time anything is changed is the major problem
    Most of the problems started when I added the printer to the Windows 7 virtual machine so I could work with Windows XP programs.  This may just be a coincidence because the printer still has the same problems when I use the copy function without the computer even being on.
    I want to thank you for all of your efforts.  Perhaps this is a unique problem that will never be solved and it is best to take my losses and buy a new printer.  As a last chance, if possible, could you refer my post to someone who is an expert with the HP 2610 printer.

  • When I click on any of my movie or TV shows in Itunes I immediately get an error message that says Itunes has stopped working and closes the program. I can sync the movies and shows to my phone okay but I can't watch on Itunes. Can anyone help?

    When I click on any of my movie or TV shows in Itunes I immediately get an error message that says Itunes has stopped working and closes the program. I can sync the movies and shows to my phone okay but I can't watch on Itunes. Can anyone help?

    Let's try the following user tip with that one:
    iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

  • Having big problems with my new Mac Pro, when I launch Photoshop CC, I get an error message, can carry on but after a few tasks it starts going gar... menus go blank, when you try to save it shows a blank box.... can anybody help?

    Having big problems with my new Mac Pro, when I launch Photoshop CC, I get an error message, can carry on but after a few tasks it starts going gar... menus go blank, when you try to save it shows a blank box.... can anybody help?

    when I launch Photoshop CC, I get an error message
    and what exactly is the text of that error message?

  • I am using ITUNES 11 on Win 7 64 bit.  I can download podcasts to my IPOD touch just fine but when I click on the ITUNES store I get an error message that stays "ITUNES has stopped working".  How do I trouble shoot or fix this? Thanks

    I am using ITUNES 11 on Win 7 64 bit.  I can download podcasts to my IPOD touch just fine but when I click on the ITUNES store I get an error message that stays "ITUNES has stopped working".  How do I trouble shoot or fix this? Thanks

    Try gn_id's suggestion from the following post:
    Re: iTunes 11 crashes when opening the store - no error message

  • I keep getting the following error message---"We're sorry but the Safari browser version you are currently using does not support the community toolbar."

    When I log in I get this message I keep getting the following error message---"We're sorry but the Safari browser version you are currently using does not support the community toolbar."
    Also, I can seem to down load my Adobe Flash, I did download what I thought was the correct down load for Safari, but I'm still getting this message "We're sorry but the Safari browser version you are currently using does not support the community toolbar."  I was even going to purchase the Leopard for 29.99 to see would this solve my problem but I want to purchase another pc and sale this one, can you help me?
    Thank you

    See this link.
    Also look at More Like This on the right side of these pages for realted threads on this topic (and on the pages those link to).

  • Keep getting error message saying ipod detected but could not be identified properly - I have tried all the steps on the support page twice and it still will not work!  I am running windows 8 (which it has worked with ok before) - struggling :(

    keep getting error message saying ipod detected but could not be identified properly - I have tried all the steps on the support page twice and it still will not work!  I am running windows 8 (which it has worked with ok before) - struggling
    I recently bought some new albums and can't play them on my ipod

    I just encountered the same problem on my 2 month old MBPro.  I found a work around by changing USB ports.  As for the actual cause or the reason why that worked, I dont know.  The USB port I was using works fine with my phone or other USB devices.

  • Error message "paper too short to autoduplex​" on Officejet Pro 8600

    I have this problem with my new HP Officejet Pro 8600 Plus.  I have standard letter size paper in Tray 1, and have all the printer setup set for letter size paper.  No matter what program I print from, I recieve the error message "paper too short to auto-duplex". I click the close button, and the page prints.  It is aggravating to take the extra step to close this error message every time I print.  I shut the printer down for 30-60 seconds and this took the problem away. Is this normal?  Will I have to do this often?

    The fix is available in printer firmware (Software within the Printer). You can download it from hp.com and install from you pc to printer.
    Here is the link. click download buttong to download the latest firmware.
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloa​dIndex?softwareitem=bi-102210-1&cc=us&dlc=en&lc=en​...
    Happy Printing...
    Click on the "Thumbs up"button on the left to say "Thanks"
    Please mark the post that solves your problem as "Accepted Solution"
    (Although I am employed by HP, I am speaking for myself and not for HP)

  • Error message - photoshop elements editor has stopped working

    Hi - I've installed photoshop elements 8 twice, and I still get the error message "photoshop elements editor has stopped working" .  I can't seem to get beyond this point.  My system is Windows Vista.  Any help is appreciated.  Thanks

    I suddenly started getting the same error message and was reaching my wits end in trying to find a solution.
    This may sound bizarre, and you may not have the same situation as I found, but check your system/Windows date setting.
    Somehow, the year on my system had become 2096. I corrected it, and bingo! PSE 8 Editor works again.

  • TS4062 I keep getting the error message "apple outlook DAV has stopped working"

    My phone and I pad all of the sudden just stopped syncing with my desktop.  I have had my phone for over a year when 4s first came out and everything was syncing fine.  Then all the sudden it stopped.  I keep getting the error message "apple outlook DAV has stopped working".  I have rebooted, checked for duplicates, signed in and out of the cloud and still nothing.  Has anyone had this problem and know of a good way to handle it.  Also, now my phone and Ipad don't sync with the cloud either.  Please help.

    Windows 7 Professional.  I meant that when I open a word doc and want to turn it into a PDF, i get the same error message.  In the mean time I paid the $40.00 and spoke to Adobe and after 40 minutes, they re-installed Reader X instead of XI so now it works but I am not overly thrilled that I had to pay for it.

  • Error Message: Unfortunately Xperia Home has stopped working

    I have had my Z3 for nearly 3 weeks now and until this morning all was working well - loved the phone! 
    2 things happened this morning (may be connected).
    On first trying to use the phone (from it being asleep overnight) the screen froze and it would do nothing.  I left it a few minutes (so it went back to sleep again) and all appeared then to be fine.  I did a restart.
    A little later (no more than 90mins) I found the phone to be showing an error message - Unfortunately Xperia Home has stopped working - (OK).   On clicking OK, message appeared again, and again and again. I tried rebooting the phone and hoped this would clear the error. It didn't.  I was, however, by a very round about route able to get on-line. 
    Swipe down to quick settings
    Settings
    Change home screen to simple
    Error message still came up but would go once I clicked OK. I managed to get online and did a search for the error - found this thread:
    http://talk.sonymobile.com/t5/Xperia-J/Unfortunately-Xperia-Home-has-stopped-Working/td-p/720607 
    I had a system update that had downloaded and was ready to install, so before trying to clear all the data on xperia home (as suggested in the thread - Apps - All - Xperia Home - clear data) I ran the update.  This didn't clear the error - Xperia home has stopped working. 
    So, I followed the instructions on the thread above ie, all apps, xperia home, clear data. (It doesn't actually clear all the data, your accounts, passwords etc are all left intact. However, it does clear your home screens of all settings and personalisation (although it didn't change my background).  
    Touch wood, the phone now seems to be OK (having reset my home screens.
    Having been an xperia user for a number of years (I loved my Z and had no problems with it and actually delayed upgrading) I am extremely disappointed that this flagship phone should start giving error messages such as this, particularly after only 3 weeks of use.  I only hope that this is the last time I see this message!
    At least am tech savvy enough to have been able to circumvent the error, get online, find a solution quickly and sort the problem out - all done in the space of 40mins on the way to work!!   
    Has anyone else had this problem?
    Does Sony have any answers as to why this has occurred?
    Hope this all makes sense!!

    Repair your phone with SUS 
    Update Service (SUS)
    PC Companion (PCC)
    Bridge (for Mac)
    Alternatives on How to backup Xperias
    http://talk.sonymobile.com/thread/36355
    "I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

  • Since I downloaded Adobe Reader 11.0.07 I have been totally unable to print any PDF files using my Dell 1720 laser printer - I just get a blinking "error" light on the printer, no other error messages . I never had a problem printing PDF files before down

    Since I downloaded Adobe Reader 11.0.07 I have been totally unable to print any PDF files using my Dell 1720 laser printer - I just get a blinking "error" light on the printer, no other error messages . I never had a problem printing PDF files before downloading the new Reader version. Suggestions? Thank you.

    Hi,
    Which version of Adobe Reader were you using earlier when printing using Dell printed was working fine?
    Thanks,
    Shakti K

  • Please help my printer talk to my computer. An error message always occurs when I try to print and Firefox self-help has not fixed the problem. Please help me directly with fixing the issue. Thank you.

    Please help my printer talk to my computer. An error message pops up whenever I try to print. I have tried the firefox self-help on this topic and it doesn't work. I need direct help with this problem.

    message is: "an unknown error occurred while printing" with the yellow icon and exclamation point. this is all it says every time.

Maybe you are looking for

  • Unable to email photos, have confirmed email. PS11

    THe box with the email in it remains in the bottom corner & will not open up so that i can send it. will not open, will not close, must shut down computer to get out please help!

  • SQL Server 2005 and 2000

    Hello,   Is it possible to develop on SQL server 2000. And use the sbo company database in sql server 2005 Regards, Kit

  • File Saving Issue

    All yesterday I noticed an issue that has never occurred before. Whenever I save, save as or export, I get a pop-up that says "Replace Files" and it lists the files in the directory. Then if I select replace, it replaces the file, but also saves anot

  • F1 Help LR 4

    Since updating to LR 4 from LR 2.7 I have not been able to access the F1 Help file. I have performed a repair of LR 4 but still keep getting the following message Adobe AIR This installation of this application is damaged. Try re-installing or contac

  • Restart fail

    my Toshiba Satellite L305D-S5974/Windows7 Home Premium 32-bit is crazy cause when I do a restart from the desk top it stops at the boot-up screen where f2-for set-up and f12-for network boot are and are not functional.  I can hold the power button do