Photosmart 2710 - scanner can bot be initialised

I have a photsmart 2710 which recently has started coming up with an error messsage saying that the scanner can not be found when we try to scan from HP Device Manager. This has always worked in the past. We use Mac OSX 10.7. it is very furstrating. we have tried uninstalling HP and then reisntalling but this has not worked. Does anyone have any ideas that could help? Printing is all fine thankfully.
This question was solved.
View Solution.

Hi Miss TerriLynn,
Thank you for your help. Using this how to scan link I've not got everything working. Really apprecaite your help, it weas very frustrating.

Similar Messages

PhotoSmart 2710 Printer Feeder cannot handle more than one page at a time

1. Product Name and Number -> Photosmart 2710 Wireless All in One Printer
2. Operating System installed (if applicable) -> OSX 10.6 / 10.7
3. Error message (if any) -> None
4. Any changes made to your system before the issue occurred -> None
My printer works fine except that the paper feeder has difficulty feeding more than one sheet at a time. When I put a stack of more than one sheet of paper in the feeder tray, the printer might successfully print one or two pages, but then pages will overlap (top of printed page is on one sheet, bottom on another or multiple sheets will be grabbed at the same time so only the first sheet gets printed and the others are blank.
I do mostly standard office paper printing so no real experience with heavier pages. I get my paper from Office Supply stores, like Staples, and brand does not seem to make a difference. Have had same experience with Store Brands, National paper company brands and have even used HP branded paper with same results.
I have no problems when I manually feed individual sheets to the printer So I have essentially a single sheet printer. Any help appreciated.
Thank You

Hi there,
This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

HP Photosmart D110a - Scanner no longer works after upgrading to OS Mavericks 10.9

I have an iMac. I upgraded my system to OS 10.9.5 Mavericks and the scanner of my multifunctional HP Photosmart D110a stopped working. Images imported by the scanner can not be saved in any format. I tried importing and saving from many different applications, as suggested in this forum, but none worked. I have read and researched this forum for at least 5 hours and none of the solutions worked! Neither for me nor for the people who had the same problem! I tried absolutely everything and nothing solved the problem! I downloaded drivers from various links provided, I reinstalled the printer multiple times, I read absolutely everything and no response from the HP team was satisfactory! The HP team indicates generic installation solutions, as if treating with stupid people. No objective response was presented! This seems like a joke! This is ridiculous!
Please, I require a clear and objective solution !!!
Thank you

Hi @LuloMusic
There is no full feature software and driver available from HP, but the OS X v10.9 Mavericks driver for your printer is available through Apple Software Update (ASU).
With this driver you can still print and scan, you just wont have HP software to scan from. Scanning to the computer from the printer control panel is only available when using HP Scan software, thus it will not work because there is no HP scan software as apart of the Apple Software Update driver.
This explains the issue you are having with the Scan software. That program, and any other HP Software for that printer that is on the computer was intended for an earlier version of the operating system not 10.9. Unexpected Scan Output Using HP Scan Application for HP Multifunction Printers When Using OS X v10.9...
Please complete the steps below to rid the computer of the incompatible software.
Scrub/ Uninstall
Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
Click continue, click on one of the printers in the list.
* Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
Click uninstall.
Reset Printing System
Click the Apple icon (   ), and then click System Preferences.
In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Repair Disk Permissions
On the Dock, click Applications, and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer.
At this point you can connect a USB cable from the printer to the computer and you will be able to print and scan, or if the printer is already on your network you can add the printer to your System Preferences with these steps;
Please ensure you are using the HP driver
Select Add other Printer or Scanner
Select the printer you are adding and next to 'Use' you can choose the printer driver
Now you can scan using one of the following methods;
Method one: Scan from the Print & Scan window
Method two: Scan from Apple Preview
Method three: Scan from Apple Image Capture
I hope this helps. If you have any additional questions or have any difficulty using any of these methods, please let me know what method you are trying and what the issue/error is. You may also find the following document helpful; OS X v10.9 Mavericks: Installing and Using the Printer on a Mac
I hope this helps.
- In support of Movember
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Photosmart 2710 - driver - Windows 8 load no go help !!!!

Running in circles trying to load the HP Photosmart 2710 All In One - driver - on the newer Windows 8 Desktop computer. We are set up with a router & the rest of the laptops work fine. I've gone to the http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03460648&cc=us&dlc=en&lc=en&os=4132&product=420...
All In One HP Print Support Screen and tried to down load the driver through the wizzard & manually. I have no signs that it is attempting to load.
Please help.
Thanks,

With the 2710 printing via the USB cable we know the class driver is available on the computer. I want you to have Windows Defender disabled, you can enabled it once the printer is added.
Remove the USB connection and restart the computer.
Open Devices and Printers then click Add a printer.
Add a network, wireless or Bluetooth printer then select your 2710 (if the 2710 does not display in this list the printer is not being seen over the network and will have to be setup on the network again)
Under Manufacturer select HP then under printers look for and select your 2710 (it may display as 2700)
Finish the install and try to print.
Let me know if this helped.
Thanks,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP Photosmart D110 scanner doesn't work

Hello,
I recently noticed that my HP Photosmart D110 printer/scanner won't scan.
I've reinstalled the printer on my HP computer and replaced the driver software from the original installation disk.
Still, no scanning.
An error message keeps coming up about the "device" not being fully installed.
The Photosmart printer/scanner is accessed through my network modem.
All the computers in the house can print but no scanning is possible at this time.
Any solutions or suggestions would be appreciated.
Thanks,
hpod1

Hey there and welcome to the community, @hpod1
I read about the issue you're having with scanning with your Photosmart D110 model and all of your computers.
Seeing that you cannot scan with any of your computers is concerning and would present the idea of a hardware problem within the printer.
I would suggest trying to make a copy or two and let me know what happens.
If copies do not work, try power resetting the printer:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Best wishes, hope to hear from you
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Adobe Acrobat Pro X and HP Photosmart Plus Scanner

Adobe Acrobat Pro X and HP all-in-one e-Photosmart Plus B210a
Mac users (Lion) will discover that they cannot scan to Acrobat from their Photosmart Plus Scanner. This is because Adobe does yet have support drivers for Mac Lion. I'd like to know when Adobe will be providing an update to reslove this problem.

This was posted in March and still there is no update! Can Adobe please address this issue?
Thank you

Entering a "$" in the SSID password when setting up an HP Photosmart 2710 all-in-one printer

Hello,
I have a Photosmart 2710 all-in-one printer, and I am trying to set it up wirelessly. However, my SSID as a "$" in the password, and I can't find any way to enter this symbol in the wireless setup on the printer. Also, when I try to run the HP Printer setup wizard I downloaded from the HP support site, it says this printer is not supported by the wizard?
Can anyone help?
Thanks,
jmmain1

You must change your wireless password in the router to not conntain any special characters. Once done, go back and input the password in the printer.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

PSE12 does not recognize HP Photosmart C410 scanner

PSE12 does not recognize HP Photosmart C410 scanner.

TerranceD,
Did you install the latest software for that printer? The original CD does not support WIn 8.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-108722-2&cc=us&dlc=en&lc=en...=
I am a volunteer. I am not an HP employee.
To say THANK YOU, press the "thumbs up symbol" to render a KUDO. Please click Accept as Solution, if your problem is solved. You can render both Solution and KUDO.
The Law of Effect states that positive reinforcement increases the probability of a behavior being repeated. (B.F.Skinner). You toss me KUDO and/or Solution, and I perform better.
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
HP m9200t E8400,Win7 Pro 32 bit. 4GB RAM, ASUS 550Ti 2GB, Rosewill 630W. 1T HD SATA 3Gb/s
Custom Asus P8P67, I7-2600k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX660 2GB, 750W OCZ, 1T HD SATA 6Gb/s
Custom Asus P8Z77, I7-3770k, 16GB RAM, WIN7 Pro 64bit, EVGA GTX670 2GB, 750W OCZ, 1T HD SATA 6Gb/s
Both Customs use Rosewill Blackhawk case.
Printer -- HP OfficeJet Pro 8600 Plus

My HP Photosmart C5280 scanner won't work right anymore. I always used it with my Picasa 3

For some reason my HP Photosmart C5280 scanner won't work with my Picasa 3, and it used to. My PC is also an HP Pavilion g6, with Windows 7. I tried downloading a new driver, as the CD was too old to have Windows 7, and also updating my Picasa, but none of that worked. I'm trying to scan an old photo. I'm just not having any luck at all, and it used to work like magic.
Thanks.
Maerzie

Just when I thought oneof the cures was going to work, I got the message: "The system can't find the "file" specified!", so I opened the "file" with the new drivers, which I THOUGHT it meant, and , of course, it was WRONG! What file?? PLEASE help!

Photosmart 6510 scanner broken?

My scanner is having the same issue. I would love to know the steps to reset it! Thank you.

Hey @BearLakeNate ,
Welcome to the HP Forums!
I see you're having problems with the scanner on your PhotoSmart 6510.
Can you tell me a little more about what is happening? Are you getting any kind of errors, is there physical damage to the glass or plastic, does the scan output look poor (streak, blurry, all black, blank, etc...)?
A good test to see if the issue is hardware related is by performing a copy. Place an item in the feeder or on the glass and press the Copy button on the screen. Black or Colour is fine, unless the issue only occurs on one or the other.
If you are dealing with a scan or copy quality issue please follow the steps in this guide: Vertical Bands, Lines, or Streaks in Copies or Scans.
If the copy comes out OK we can safely say the hardware is fine, and you're looking at a communication or software issue.
If a copy fails, reset the printer. Remove the power cord from the back of the product while it is still on. Wait at least 30 seconds and reconnect the power cord. It should turn itself back on. Test the copy function again after the reset.
If after a reset you still cannot copy ensure the printer is plugged directly into a wall outlet. Sometimes the printer does not get enough power when connected to a power bar, surge protector, or UPS, and will always work best when connected directly to a wall outlet.
If you have attempted all of these steps and are still unable to produce a copy update the printer firmware. You must have a USB connection to do this. You can download the firmware update utility for your printer here: HP Photosmart 6510 e-All-in-One Printer - B211a Drivers.
If you can perform a copy fine, let me know which operating system you are using and we will go from there. To see which version of Windows you are using click here: Which Windows operating system am I running?
I look forward to your reply!
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

Hp Photosmart 6510 scanner wont let me scan to computer

My Hp Photosmart 6510 scanner wont let me scan to my computer, when I try to scan the printer screen pops up a message saying " make sure the printer software is installed on your computer. and that "scan to computer" is enabled via the printer software" my problem is that idk where to get the software at all and how to set it up can someone please help?

http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&lc=en&dlc=en&product=5058336
click software & driver downloads and select your OS

REPEATED disconnections & flashing buttons: PhotoSmart 2710 & Win7 Ultimate 64-bit

Dear Representative:
I've TRIED numerous of the previously discussed (on this board, among other technical websites Google found outside of HP) suggested techniques to resolve this problem, along with trying a variety of other software fixes on my own. So far NONE has fixed my PhotoSmart 2710's repeated malfunction (I would say this probably happens more than TWO DOZEN times each day).
Problem is I do not know a technical term to describe or associate this type of malfunctioning behaviour. So I have to describe thismalfunctioning behavior in detail. It is important to mention I am using a D-Link wireless router- with one of the four networking outgoing CAT-5 ports connected to the printer with a CAT-5 cable. I am not using the PhotoSmart's wireless since this has caused similar behaviors- even when running Windows XP and 2000 Pro.
Each time this malfunctioning behavior happens: ALL of the buttons (Copy, Scan, Fax, and photo), the light next to the "on" button & the "!" light FLASHES until I press the "on" button to restart the 2710. When this malfunction happens, the 2710's LCD Screen's colorful background disappears, and is replaced with a solid blue background. The top-half of the 2710's LCD screen states "Error:0x887dc92e" and the bottom-half states: "1:??" Also HP's Digital Imaging Monitor (using the Vista 64 version Software Essentials) in the quick-launch bar pops up a mini-window which states "hp 192.168.0.103 is disconnected."
HP's Windows Vista 64 bit software (PhotoSmart Essential version 1 & 3) and Windows 7 64 bit HP Home Network Diagnostic Utility & HP Print Software Patch When Upgrading Vista to Windows 7 have NOT fixed the problem, and Windows 7 Microsoft Update driver for the 2700 series printers will NOT install.
Please advise: (1) What is this type of malfunctioning behavior called?
(2) Are there non-previously mentioned software or techniques you recommend to correct this problem?
Thank you in advance for your time, interest and assistance resolving this problem!
Charles
EDIT: I forgot to mention: (1) 3 computers are connected through the wireless router to the printer. My t500 ThinkPad (Runs Windows 7 Ultimate 64 bit), Tecra M4-S435 (runs Windows XP Pro- Tablet Edition), and ANCIENT Gateway Desktop (Intel Celeron Processor 633MHz, with 512 MB ram) which runs both Windows XP Pro and 2000 Pro.
(2) When I tried to connect my t500 to the PhotoSmart 2710 with HP's XP (NON-64 bit) full-software & driver (Running this program in Windows 7 Ultimate 64's compatibility OS mode for XP SP3), the installation software FOUND the printer through the network automatically OR after I gave the IP address / MAC address, but repeatedly went backward in the setup process- asking if I was connecting to the printer by USB cable OR through the network.

I had a similar problem.
I tried doing a partial reset by removing the power cable holding down # and 3 while plugging in the power cable. A message appears on the screen saying partial reset, but this did not resolve the problem.
I then restarted the printer and opened it to show the ink cartridges. Once they had stopped moving around I removed both ink cartridges before the lights started flashing and the printer then started as normal!
I put the ink cartridges back in restarted the printer and all worked ok.
Not sure if it makes a difference but all cables other than the power cable were unplugged at the time.
Hopefully this will help resolve someone else's problem...

Photosmart 2710 prints garbage from Windows 8.1 but prints OK from Windows 7

Photosmart 2710 connected wirelessly to Verizon FIOS router, prints fine when sent files from Windows 7 clients (also connected wirelessly). When sent print jobs from a Windows 8.1 wireless client, printer produces page after page of single lines of mostly graphics characters, with an occasional page of several lines of what appears to be XML.
Printer driver was installed using the standard 'Add printer' button on the Devices and Printers dialog under Control Panel.
I have downloaded and run the HP Print and Scan Doctor, which found no problems, but its Test Page produced the same erroneous behavior.
Windows 8.1 on Asus X551 notebook, Intel Celeron 1007U x64 processor, 64-bit OS.

Hi
Try the drivers from the link below on the windows 8.1 unit
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4158&lc=en&cc=us&dlc=en&sw_lang=&product=4204...
Hope this helps.
***** Click the KUDOS Thumbs UP (Like) on the left to say 'Thanks'*****
****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Kudos"if it solves your problem.****
-VJ
Although I am an HP Employee, I am speaking for myself and not for HP.

In need of a printer driver for an HP Photosmart 2710 on Windows 8.1 RT 32 bit.

In need of a printer driver for an HP Photosmart 2710 on Windows 8.1 RT 32 bit.
This question was solved.
View Solution.

Hi lt12345,
I understand that you are looking to use the Photosmart 2710 with Windows 8.1 RT, but are unable to locate a driver. In my attempt to locate a driver I have come up empty handed. It appears that this printer is not supported for printing from Windows RT.
Sorry to be the bearer of this bad news. Regards,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

How do I fix an error message of "failed to open a session on this devices" for my HP photosmart 6510 scanner?

how do I fix an error message of "failed to open a session on this devices" for my HP photosmart 6510 scanner?

Hello Kwastfamily,
It sounds like you are unable to print from your computer to your printer. I would run through the troubleshooting steps in this article:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/ts3147
Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
Delete the affected printer, then add the printer again.
If the issue persists, try these additional steps:
Reset the printing system, then add the printer again.
If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
Contact the printer vendor or visit their website for further assistance.
Thank you for using Apple Support Communities.
All the very best,
Sterling

Photosmart 2710 - scanner can bot be initialised

Similar Messages

Maybe you are looking for