Photosmart 3110 scanning software on Windows 8.1

hiya. I can get the printer side of it working but I'm unable to install the scanning software for this device. I've tried running it in compatibility mode to no avail. Is there some way of getting it working otherwise I can't use it as a scanner?

Hello @noisemonkey , and welcome to the HP Forums, I hope you enjoy your experience!
I see you're running into scan issues. I would like to help!
I would recommend performing a power reset on the printer. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would then recommend downloading and running the scan portion of the HP Print and Scan Doctor.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Hi , Welcome to the HP Forums! I see that your HP Photosmart 7520 Scan software access disappeared when Windows 10 was installed. I am happy to help! Please try the steps within this guide, Scan Software Won't Open or Scan with USB Connected Printer (Windows), and let me know what happens! Hope to hear from you soon! “Please click the Thumbs up icon below to thank me for responding.”

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May I kindly ask if there is a download location for the HP Scan Software for the HP LaserJet Pro MFP m125nw as the unit didn't come with a CD.
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Hi Ryan,
Downlaod and install the full feature software below, that include the HP Scan software as part of the package:
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Hi there,
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Hi Nogot7, you will have to share 3100 over your network.
On the XP computer .....
Open Printers and Faxes.
Right-click the printer you want to share, and then click Sharing.
On the Sharing tab, click Share this printer and then type a share name for the shared printer.
On the Win 7 computer ....
Go to Devices and Printers
Add a printer
Add a local printer
Select Create a new port:
Select Local Port for the Type of port:
Enter the network name of the XP computer ie. \\XPcomputername\share name
Install the 3100 driver when prompted (DO NOT use the CD but the Win 7 built in driver)
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.

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Hi tarunkw,
Follow the steps below and check if that resolve the issue:
1. Open Mcafee software, from the Virus and Spyware Protection section click on Schedule and run scans. Click on Real time scanning and then on Turn Off. select till I restart the PC and confirm by clicking the Turn Off button.
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Regards,
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Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Photosmart 5520 - Scan Option disappears from Mac OS X 10.9 to 10.10 update

I have been searching this problem for the last 2 hours. I have already installed, deleted, reinstalled drivers from this website and Apples site.
Under printers and scanners in my System Preferences, I can choose and easily print from our HP 5520, but the scan option button has now disappeared from my 10.9 to 10.10 update. My wife has the exact same computer as me and we are both connected to the exact same 5520 printer, but she is still on 10.9 (scan option is available and works) and I am on 10.10 (scan option is gone and HP Scan doesnt work either).
Solutions please!
Solved...

Hello @caking1s,
Welcome to the HP Support Forums! I understand since doing the Mac update from 10.9 to 10.10 now you are unable to scan with your HP Photosmart 5520. Please go ahead and follow the steps listed below:
Scrub/ Uninstall
• Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
• Click continue, click on one of the printers in the list.
• * Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
• Click uninstall.
Reset Printing System
1. Click the Apple icon ( ), and then click System Preferences.
2. In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
3. Right-click (or Ctrl +click) in the left panel, and then click Reset printing system…
4. Click OK to confirm the reset.
5. Type the correct Name and Password.
6. Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
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Repair Disk Permissions
1.On the Dock, click Applications, and then click Utilities.
2.Double-click Disk Utility.
3.Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
4.Click the Repair Disk Permissions button at the bottom of the window.
5.Once the repair is complete, restart the computer.
Restart the printer. Now you can download and install the printer software and install it. Click on the link below to begin the download and follow the on screen instructions:
HP Photosmart Full Feature Software and Drivers
I hope this helps, please let me know the outcome!
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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Hello @tarheel1st , and welcome to the HP Forums, I hope you enjoy your experience!
I understand you are experiencing scanning issues. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information we can provide you with accurate information.
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Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Good luck and please let me know the results of your findings. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Hi,
I can not see Vista on the following list:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&dlc=en&product=61872
Hope tips from the following link help:
http://h30434.www3.hp.com/t5/Printer-All-in-One-Software/Vista-Drivers-amp-software-for-Photosmart-1...
Good luck.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
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Hope that helps.
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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Hi deetroy12,
I am glad to hear, you are mow able to scan from preview.app.
I just want to tell you the full version of HP software is now available here:
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I worked on behalf of HP.

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************** Exception Text **************
System.IO.FileNotFoundException: C:\Program Files\Hp\ToolBoxFX\bin\..\resources\images\status_critical_32.png
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mscorlib
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HPTLBXFX
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    Win32 Version: 2.5.191.0
    CodeBase: file:///C:/Program%20Files/Hp/ToolBoxFX/bin/HPTLBXFX.exe
System.Windows.Forms
    Assembly Version: 1.0.5000.0
    Win32 Version: 1.1.4322.2032
    CodeBase: file:///c:/windows/assembly/gac/system.windows.forms/1.0.5000.0__b77a5c561934e089/system.windows.for...
System
    Assembly Version: 1.0.5000.0
    Win32 Version: 1.1.4322.2470
    CodeBase: file:///c:/windows/assembly/gac/system/1.0.5000.0__b77a5c561934e089/system.dll
HPTools
    Assembly Version: 2.5.191.0
    Win32 Version: 2.5.191.0
    CodeBase: file:///C:/Program%20Files/Hp/ToolBoxFX/bin/HPTools.DLL
AppConstants
    Assembly Version: 2.5.191.0
    Win32 Version: 2.5.191.0
    CodeBase: file:///C:/Program%20Files/Hp/ToolBoxFX/bin/AppConstants.DLL
HPAppTools
    Assembly Version: 2.5.191.0
    Win32 Version: 2.5.191.0
    CodeBase: file:///C:/Program%20Files/Hp/ToolBoxFX/bin/HPAppTools.DLL
System.Xml
    Assembly Version: 1.0.5000.0
    Win32 Version: 1.1.4322.2032
    CodeBase: file:///c:/windows/assembly/gac/system.xml/1.0.5000.0__b77a5c561934e089/system.xml.dll
System.Drawing
    Assembly Version: 1.0.5000.0
    Win32 Version: 1.1.4322.2032
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HPToolkit
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************** JIT Debugging **************
To enable just in time (JIT) debugging, the config file for this
application or machine (machine.config) must have the
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Photosmart 3110 scanning software on Windows 8.1

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