Photosmart 3210 not printing with full black cartridge.

My photosmart 3210 has had 2 new black cartridges installed and the display acknowledges they are full. However, it refuses to print in black. I have cleaned the heads, successfully aligned the printer but black is still missing from anything I print including test pages. All the printer does is print the black bits using a combination of other inks, which usually results in a in a wine colour. Please could somebody help me.

JenBrock...did you ever get a solution?  I am having the same problem and have tried all the same troubleshooting options with no sucess.  I also tried to calibrate the color and the background color on the grey squares did not print nor did the black numbers that corrispond to each square print.  Help please...Anyone?!!!

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    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
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    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
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    *** If my reply was helpful, please click on the "Kudos Thumbs-Up" on the right, as a way to say "Thanks!".
    If this reply also fixed your issue - please click the "Accept as Solution" button, so that others can find the same answer. ***

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    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • HP Photosmart c4580 not printing with windows 8.1 32 bit

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    I was an HP employee
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    This didn't answer your question or issue? Find more help at Contact Us.
    Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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    This question was solved.
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    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

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    This question was solved.
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    I am absolutely disgusted by this; clearly a scam from HP to make more money by selling extra ink cartridges!!  I will make sure to never buy any products from the shoddy rip off merchants at HP ever again!!
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