Photosmart 375 paper size error msg

My Mac has OS X 10.10.1. When I attenpt to print on my portable photosmart 375, I receive the error message "Paper is too small. Choose a larger paper size." I believe I should be choosing 4x6 size in the print dialog box on my computer, and the same in the printer's menu, since that is the size of the photo paper for this small printer. However, in the print dialog box on my computer, no photo size options (4x6, 5x7) come up, only Letter, A4, etc.  As for the printer's menu, the  HP manual states that I can select "paper size" choosing Menu -> Help -> Paper Size, but the list of options under Help on the printer's menu gives all that the manual states should be there  EXCEPT "paper size".  I have manually downloaded the latest Mac updates for hp printers. I have reset the printer to default settings. I appreciate any help you can give.

Hi @penelopem,
Welcome to the HP Forums!
I noticed that your HP Photosmart 375 is giving you a paper size error message. I am happy to help you with this issue!
Please take a look through this guide, Changing Print Settings in Mac OS X, and follow the 10.8 steps.
Otherwise, if that does not work you can probably use the printer as a standalone using the memory card slots. Troubleshooting Memory Cards.
For future reference, your printer's user guide can be found at this website, HP Photosmart 375 Compact Photo Printer User guides.
The last suggestion is to consider upgrading your printer to one that has full feature software and drivers available for Mac OS X 10.10. If you wish to do so, please call our phone support at 800-474-6836 for your upgrade options. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this information helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Similar Messages

  • How do I get my HP 2645 to print 4x6 cards. It gives me a mismatch paper size error

    How do I get my HP 2645 to print 4x6 cards?   It gives me a mismatch paper size error.

    Hi @aleek,
    Thank you for visiting the HP Support Forums! I see you would like to print 4x6 cards to your HP Deskjet Ink Advantage 2645, when you attempt to print the card you get a 'Paper Mismatch' error.
    I would like you to go ahead and take a look in your User Guide on page 10, here it shows how to load the media and change the printing preferences, although it shows Photos, you would use the same guidelines and steps for the Index cards, just be sure to change the media type to the correct card you are using.
    Once you have the media loaded and settings set if you are still getting the error, continue here: 'Paper Mismatch,' or 'Paper Size Mismatch' Error Message Displays When Printing
    I hope this helps, if you have anymore questions please let me know.
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • Epson XP 600 paper size error with IPAD?

    Solutions for Epson XP 600 paper size error with IPAD?

    You may have to switch between A4 and Letter size.

  • Photosmart c7180 paper jams & wrong paper size errors

    About 5 weeks ago I bought an ASUS computer with Windows 7, 64 bit and installed the drivers for my printer from the hp website. The printer is hooked up to my wireless network. No problem. 3 weeks later I have constant paper jams, I did the standard clean out paper, clean dust off of rollers and while on, unplug plug from back of printer then from outlet and wait a bit then plug back in. I was able to print a test page then it started happening again, sometimes reporting a paper jam error, sometimes a wrong size paper error, and sometimes an out of paper error.  I also noticed that the rollers seem to be trying to grab the paper really fast (faster than they normally did). I have had this printer for many years-not even sure how many-and have hardly had an issue with it ever. I love it.

    HI CFox,
    Here is the link to the support document for paper jams for your printer. This is the most comprehensive document for paper jams on your printer. Let us know if this works for you or not.
    If I helped you at all it would be great if you clicked the blue kudos star!
    If I solved your post please mark it as solved to help others.
    I'm a printer tech with HP.

  • HP 7410 All-in-one - incorrect paper size error

    When I print envelopes thatb are not a standard size I get an error before each envelope prints saying the paper size does not match up.  I make sure I enter in exactly the size of the envelope but it still stops before eacvh envelope.  this is so annoying when I print a 100 envelopes at a time.  Does anyone know how to fix this?

    I'm having the same issue. Did you ever find a solution? I have two lights in the resume section, and the one blinking is the on that looks like a black water drop. I thought it might be the ink, and I just went out and bought a b/w, and color cartridge.  That didn't work. I've opened and looked through the back and the front, and I can't find any paper. I read somewhere that I should delete the software, and re upload. I deleted it, and thought I had the software...yep, I don't dummy me. Now I need the software for it...it always seems to happen when I need it most. I've also noticed that everything stalls to print, when I use quick print. 

  • Paper size error

    I just updated my HP software (printer is an HP Office JetPro 8500 A910) abdout 2 weeks ago.  Since then, when I try to print from either of my iPads, I get the following error on trhe printer "Paper size or type is incorrect.  Press OK to cancel job".  Both iPads are running IOS 8 (one is 8.0.1 the other is 8.1) The same job prints fine from my PC.  How can I revert to the previous level of software?
    This question was solved.
    View Solution.

    Hi @BobsK 
    I know this might sound strange, but I think the following steps will resolve the issue;
    Please leave the printer on and unplug the power cable, then turn off both of the iPads Reconnect the printer, turn on the iPads and try printing again.
    The strange thing is, I think this error is a result of a communicate issue. I don't know this error appears, it seems kinda deceiving to me, but if I recall this solution might do the trick.
    Please let me know if the issue persists, or is resolved. If you require further assistance I will happily do all I can to help.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Paper Size Error: The specified custom paper size is not supported in the selected tray.

    This happens when I try to print a web page using firefox. When I copy and paste the same yrl into safari and select that page in Safari it prints without a problem.

    Hello Bhumika2 ,
    Welcome to the HP Forums.
    I see that you are having some printing issues with paper sizes.
    Seeing that the operating system is 10.5, the printer is not supported on this version.  I suggest that you check for apple updates and see if anything is available.
    If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
    Thanks for your time.
    Cheers, 
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • C5280 printer paper size error

    It wont let me change the paper size in the features section. I want to custom size the paper and it wont let me hit ok after putting in the size I need. It says the custom paper size that you have defined will not become available until you have exited and re entered the printing preferences/properities Im not sure what this means.

    I can't get anything to save. I exit and return, and the custom paper size I set up won't show up. I hate this printer and will never buy another hp.

  • Paper Size Error: The paper size selected in the printer driver software does not match the paper

    HPofficejet 7500 E910
    This question was solved.
    View Solution.

    I see this question several times, and one response asking the person to have patience.. however that was in February - it is now April, and i am not able to locate an actual answer to this question. My printer is also giving me this error (Officejet Pro 8000 -A809w), even though is it very obviously not true. I have unplugged and replugged and restarted, etc. I am trying to print on a regular landscape oriented 8.5x11 sheet of paper. The last thing i printed was a single envelope (also appropriately chosen in page setup), with the paper guides narrowed.. the envelope printed and i moved the guides back to the normal position and replaced the letter sized paper. Now the printer tells me that's not what i've done.
    Running Mac OSX Lion 10.7.3  - it worked fine all day til now. It's done this a time or two previously, but unplugging the printer has solved it - not this time.
    Help!

  • HP Photosmart D7160 paper jam error and clicking sound

    I have a D7160 that has been working great, and yesterday started making a clicking sound when I start it up. It clicks and sort of grinds when I turn it on, and then the screen says there is a paper jam and that I should open the back and remove the paper.
    I have never run stickers, labels or other items through the printer. I have only used HP photo paper in it, and occasionally printed on regular copy paper. No thin papers, no paper jams, no stuck or torn paper.
    This printer literally sat for about two years at my parent's house unused until they loaned it to me about a month ago. I doubt there have been more than 250 pages put through it total.
    My other HP printer broke a lever inside of it, so I have to take the side panel off of it to make it "understand" that the cover is closed. I'm wondering if this is something similar (a broken gear or lever), but I can't figure out where to look or what it might be.
    Thanks for any help you can give!
    Michelle

    This happens periodically.  Evenutally it "fixes itself," but I'm not sure what it is.  I've cleaned the rollers, the toner heads, printed an 8 1/2 x 11 sheet (which prints fine), reloaded paper, made sure paper was not curled or there wasn't too much in the tray, made sure the side hold bar wasn't too tight, etc. etc.  Try disconnecting the printer from both power and the PC.  Reboot, then reconnect the printer.  Print a test page.  Try again.

  • Paper mismatch error with HP officejet pro 8000 (A809)

    officejet pro 8000 A809 wireless -wrong size paper
    running OSX 10.7.3 on a macbook pro 2.3GHz Intel i5
    this printer has been running fine for a couple/three years now.. no problem when I got the new macbook last summer, or when i upgraded to Lion.
    Now it has started getting confused as to what the paper size is - i get this error:
    Paper Size Error: The paper size selected in the printer driver software does not match the paper size in the printer IN tray.
    but only SOMETIMES. Like right now after screaming at it for an hour, unplugging and rebooting, etc., I sat down to write this and needed to get the exact wording for the error, so i told it to print. And it printed just fine. So I tried the next page I need to print, and I got the error again. I didn't even TOUCH the printer in between. The paper is letter size, it's always letter size. It's in landscape mode, but it has been for the whole morning, while I've been printing out certificates. Now it won't do it anymore. I am at a complete loss. I have rebooted my computer 3 times now, and unplugged the printer countless times. HELP!!!!!
    It did this about 3 weeks ago and gave me fits for a couple days, and then magically started working fine again. I've deleted the USB and Bonjour versions of the printer from system prefs and re-added them. More than once. ;-)
    Any ideas?

    Though a day late & dollar short, I too encountered this issue with Yosemite.
    After removing the paper & restarting the printer, I determined the issue to be related to the document. The document I was printing was sent to me from an international corporation. Which I figure was using a non-US paper format or a larger page format for the document.
    I tried to change those within the document & was unsuccessful.
    I copied the content to a new document & it printed fine.

  • Photosmart C410: How do I associate a custom paper size with the photo tray?

    Our Photosmart 3310 recently broke down and I purchased a C410 to replace it.  I sell a small item online that I ship in 3 5/8 x 6 1/2 envelopes.  With the 3310, I had figured out a way to print the envelopes from the photo tray.  While Word 2007 allows me to select the photo tray, the printer would not print from there until I created a custom paper size in the printer preferences dialog box.
    One of the reasons I got the C410 was for the photo tray.  It's a real pain to have to swap out the regular paper and stick in one evelope every time I want to print another envelope.  Well, unfortunately, that's what I've been doing.  I select the photo tray in Word, but the printer goes right ahead and prints from the main tray.  I had forgotten what I did to make it work on the 3310, so I experimented with that printer's drivers until I figured it out.
    My problem is that the software interface for the C410 is different than that for the 3310.  I can't figure out how to associate a custom paper size with the photo tray.  To test my theory this evening, I told Word that my envelope size was 5 x 7.  The printer didn't hesitate to take an envelope from the photo tray.  Of course the return address went into a dark void because the envelope is not 5 x 7.
    The difference between the two interfaces is that the 3310 has both printing shortcuts as well as "Print Task Quick Sets."  The C410 only has printing shortcuts.
    If anyone can help me, I'll be very grateful!  I've probably spent hours trying to get this figured out, and I have no idea what to do.

    Hi,
    Which Microsoft product (application) are you using ? Printer supports the following custom sizes:
    From ADF: Custom-sized media (ADF) between 127 to 216 mm wide and 241 to 305 mm long (5 to 8.5 inches wide and 9.5 to 12 inches long)
    From input tray: Custom-sized media between 76.2 to 216 mm wide and 101 to 762 mm long (3 to 8.5 inches wide and 4 to 30 inches long)
    You need to select right custom size from the application.
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • HP Photosmart 7520 e-All-in-O​ne Printer when trying to photocopy says incorrect paper size

    HP Photosmart 7520 e-All-in-One Printer - WHEN i AM TRYING TO MAKE A COPY COPY OF AN A4 DOCUMENT WITH A4 PAPER INSTALLED.  iT KEEPS PUTTING THROUGH A BLANK SHEET AND SAYING INCORRECT PAPER SIZE.   HELP!!
    I HAVE CHECKED FOR UPDATED SOFTWARE ETC, CLEANED THE GLASS, TURNED OFF AND ON ETC - NO LUCK.
    Why is it such a major task just to photocopy one standard piece of A4 paper with just a letter contained no photos etc or anything too tasking.
    Any help much appreciated

    Hey there @SMFTEDDY ,
    I saw your thread and messages and wanted to add to it. I have checked the Copy Menu on the printer itself (below), and it does not contain the option to copy in A4 size. You might just have to use the work around scanning method recommended above to get to use the A4 size you wish to use with the Photosmart 7520.
    Good luck
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Photosmart Duplex with Custom Paper Size

    I've recently bought a Photosmart Premium C310a for a personal project where I needed a photo printer that could handle duplex printing and custom sized paper, which according to the spec this printer does. 
    However, when you try to do this the printer driver in Windows Vista tells me that custom sizing is not compatible with duplex printing, rendering the Photosmart Premium a large lump of plastic and wiring that I have no use for.
    Has anyone got any ideas of how I can make this work?
    Thanks,
    Mark

    Radlett wrote:
    I am looking to print on 160mm x 160mm using 250 gsm paper.  Any ideas of how I could do this or can you suggest a photo printer (or similar quality) that would print duplex using this paper?
    Thanks,
    Mark
    OK, the paper weight is outside that "supported" for duplexing as shown in the user manual but it might work.
    I do not have a c310a set up to test with but I tried with a c309a I have here.  What exactly did you try?  I set a custom paper size in the Printing Preferences, Features tab and then selected automatic two sided printing and it seems to work.  Are you trying to print full borderless photo's in duplex mode?  That is not supported and I do not know any way to make it work.  It is also not supported (and will not work) to print with photo media selected and printing in duplex mode.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Hp pro 8600 error Paper detected does not match paper size or type selected .

    hp pro 8600 error "Paper detected does not match paper size or type selected" for Copies from tray one .  There has been no change in the paper always used in tray one.  Prints documents with no problem from Tray One with same paper.  Copies from Tray 2, same paper,  no problem.  Have restarted the printer, same error.   When I try to copy using Tray one, the to be copied document does not feed, and the printer kicks out a blank page using Tray One Paper.

    Hello marathonmama,
    Welcome to the HP Forums.
    I see that you are having an issue with a Paper Mismatch error on the printer.
    Please click the following link that deals with an HP Single-Function and Multifunction Printers - 'Paper Mismatch,' or 'Paper Size Mismatch' Error Mes....
    If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
    Thanks for your time.
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

Maybe you are looking for

  • How can i transfer contacts from my iPhone to my new iPad 2

    I just bought a iPad 2 and want to tranfer all info from my iPhone 3GS. iTunes installed music, pics and apps but couldn't find how to do it for email & contacts

  • Can no longer burn DVD's on my MacBook Pro

    As the title says, I can no longer burn DVD's. I can burn CD's but not DVD's. I get Sense= code errors and stuff no matter what burner I try out. It doesn't always want to read the DVD's either but ejects them one- two times before it surrenders and

  • Iphone no WI-FI

    This morning I have problem to connect to Wi-Fi. First I thought is my modem problem but i restart that, it is no problem for other device. After that i restart my phone it still same problem wifi setting there grey out and state No Wi-Fi. I have try

  • My mackbook wont burn cd's....

    Ok So i Have Macbook.. not really sure which version.. Not too into all the nerdy stuff.. ( no offense) the problem is that it won't burn CD's.. I don't know if it is the itunes version or if it's the computer.. can anyone help me please?

  • International Version in vendor master for F4 searching

    Hi, I am going to use international version for vendor master. Is it possible to use that international version for F4 help searching? If so, how can I use? <For example>----   Vendor Name   TOSHIBA   Vendor Name (international Version = Kanji)   東芝